Sjwplumbing Reviews 115

Having been let down by other plumbers tried sjw plumbing what a different attitude from initial phone call to having sam come out and fix job absolutely brilliant service.
Difficult job but got done very quickly.very reasonable rates.
Well done.

Sam is very knowledgeable and professional and did a great job of repairing our boiler. He turned up on time with all parts and was super friendly, even bringing treats for the dog. Would happily recommend.

We used SJW Plumbing for a bathroom repair involving removing and refitting tiles and replacing a shower tray, and overall I’m very happy with both the work and the service.

From the start, communication was good and the quote was clear and in the range we were expecting. The main work was done to a high standard — they managed to remove and refit the tiles without damage, which I know isn’t easy. There was a small issue when fitting the doors where a tile was damaged, but they arranged for it to be repaired properly, which I appreciated.

The only real problem was the initial silicone finish, which wasn’t up to scratch at all. I raised this with them and held back the final payment, and to their credit they were completely reasonable about it and sent someone back to remove and redo it properly, no arguments and no hassle.

More recently, when a flat below reported a leak, they also came back out to check their work thoroughly, ran the shower for an extended period to be sure, and touched up some sealant as a precaution — even though nothing pointed to their work being the cause. That gave us real peace of mind and helped resolve what was quite a stressful situation.

Mistakes can happen, but what really matters is how a company deals with them, and in our case they were responsive, professional, and took responsibility to make things right. Based on the overall experience, I wouldn’t hesitate to use them again or recommend them to others.

Fantastic service, called out on Boxing Day, part ordered and returned to fit part as soon as part had arrived. Can’t thank them enough for the service we received.

First time user of Sam's services. Sam arrived on time, immediately set to work. He cleaned and checked my warm air boiler thoroughly, ensuring the NEST thermostat was fully integrated. Some wear and tear items were notified to me, recommended for a summer visit. Sam cleaned up his workplace, leaving a tidy passage. I can recommend his services, he is very knowledgeable.

Sam is a very presentable as well as knowledgeable plumber
The reason I would recommend him is simple
Quality is good
Time wise is good
Pricing is good
And tidiness is good
Was nervous to call a plumber, or any tradesperson to be honest but was pleasantly surprised when dealing with Sam.
Also the initials are great

We had an ongoing boiler issue that two previous plumbers, both well rated on checkatrade had failed to address, but had charged significant costs for. SJW Plumbing, recommended through word of mouth, spent time diagnosing the problem fully, carried out the actual repairs required and the boiler has functioned perfectly for months since. Outstanding service.

Sam was wonderful, he came out at a weekend within 30 minutes of our call. Identified the problem, got the parts required and fixed the problem within an hour. Total efficiency - very pleased and have no hesitation in recommending him.

prompt service from Sam he quickly found the fault on our warm air heating and ordered the new part. Sam fit the part a few days later and all is working well. Polite, efficient and friendly we would highly recommend this company.

This was a great experience from start to finish. This was easy to book and rapid replies to any communication. The plumber,Jack, was fast, efficient and very clear about what he was doing and why. He was also a genuinely lovely young man. All in all made such a refreshing change from being let down and ripped off. Will definitely be recommending and using them in future. Thank you!

Had a boiler service. Sam arrived on time. Got on with the job and worked tidily and efficiently. A job well done at a reasonable price. Very friendly. Would recommend.

Sam installed a new shower pump, his quote was very competitive, his communication skills were excellent. His work was excellent, he was very tidy, removing all used parts, he was very timely and I’d highly recommend him. I’ll definitely use his services again. He ensured that I had hot water in every room before he left. I very happy with his work and can’t thank him enough.
Nalda

Sam installed our boiler a few years ago and has serviced it since. Very pleased with all his work and am happy to recommend him, and the Worcester Bosch boiler!

Had two jobs done with SJW, both delivered with high quality and in a timely manner.

We had the pleasure of meeting Sam today when we were using SJW for the first time to undertake the annual warm air system service. He was obviously knowledgeable and friendly. He forewarned his arrival and came on time despite traffic delays and did the task efficiently and cleanly. Cetainly no doubt about intending to use SJW again next year.

SJW installed our new AQUAIR warm air system and a gas Combi Boiler, took out the old cold water tank from the loft and the hot tank from the airing cupboard. All done on time and to budget. All work done to a high standard. Highly recommend SJW!,

We thought that we might have to have radiators installed throughout the house, with all the associated disturbance and subsequent redecoration. Delighted with the AQUAIR/Combi boiler system. Continuous high pressure hot water and warm air heating, all installed with zero disturbance to the rest of the house.

Every minute I have dealt with SJW has been a wonderful experience, they are friendly, efficient, but most of all reliable, thank you beautiful people, Sam. Luke and Summer (who keeps us in the loop)
I give them a 10 STAR RATING Ann Pearce

I contacted SJW Plumbing to request a quote for installing a new warm air boiler when the fan on my mother's existing boiler stopped working properly and multiple visits from a BG engineer had failed to solve the problem. When Sam came to the house, I explained what was happening. Instead of seizing the opportunity to sell me a new boiler, he told me that he thought the problem could probably be fixed and got out his toolbag. Sure enough, he diagnosed the real cause, rectified it and got everything working again - speedily and efficiently. I was greatly impressed. I also appreciated his courtesy and, above all, his honesty. Sam is a genuinely good, trustworthy heating engineer.

An annoying dripping tap - so a small job but Sam came out, told me what to order and then returned to fit the parts. Whole process was most efficient. Sam was prompt and courteous. I will definitely call next time a need a plumber.

Professional, knowledgable, efficient. are some of the reasons for using SJW heating. Sam was excellent with friendly advice and provided on the spot quotes and bookings. Warm Air Heating engineers are few and far between SJW were a real find, recommend them to anyone. Great Service