SJSCycles Reviews 

17,807
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 968 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, especially for hard-to-find bike parts that other retailers often lack. Many people highlight the excellent service, noting the staff's knowledge and helpfulness in processing orders promptly and without fuss. Reviewers frequently mention the competitive pricing and the high quality of the products received, often representing great value. The delivery service is consistently described as quick and reliable, with items arriving well-packed and on time. Overall, consumers appreciate the efficient and professional experience provided.

What people talk about most

Product

Users describe positive interactions with product, highlighting a comprehensive range of cycling items and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Service

Consumers consistently report positive experiences with the service, often describing it as excellent,... See more

Price

People report positive experiences with pricing, often finding competitive and fair prices for products,... See more

Order

Reviewers highlight positive aspects of order, consistently praising the quick and efficient processing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SJS have what other stores say they can’t get. I have have bought and fitted an excellent Cat eye rear rack light after being told by a bike shop that they were not available anymore and a car pa... See more

Rated 5 out of 5 stars

Even though I was ordering some standard parts for a Brompton bike which are available from numerous Brompton stockists, I still went to SJS Cycles, why? Their Brompton parts prices are competitive;... See more

Rated 5 out of 5 stars

Had to replace a cracked rear rim on a hybrid e-bike. Chatted to them by phone to find the most suitable replacement, taking system weight, bike type, use and cost into account. Most cost-effective wa... See more

Rated 5 out of 5 stars

Been buying from SJS for years, great selection of products including wide range of Shimano spares which let me fix what I have rather than be forced to replace the entire thing. When I've had to ema... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

About SJSCycles

Written by the company

We have the most comprehensive range of quality cycle components, spares and accessories in the world with express and global delivery available.

We are the largest Brompton dealership in the South West UK with full workshop upgrade and repair facilities.

We are home to the Thorn range of touring bicycles and tandems.

With comprehensive Rohloff hub servicing and hand wheel building available onsite.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(17,807)

894 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

They only had one hope top cap bolt and…

They only had one hope top cap bolt and only one hope top cap the bolt and cap didn’t fit may of been my mistake

3 June 2026
SJSCycles logo

Reply from SJSCycles

Thank you for your review, Luca. We're sorry to hear the Hope top cap and bolt didn't fit together as expected.

We did get in touch after seeing your review as we'd really like to investigate what happened and help find a solution. It's possible there was a compatibility issue or perhaps a mismatch between the parts ordered, but unfortunately we haven't yet heard back from you.

If you're able to contact us with your order number and a few more details, we'll be happy to look into this further and do our best to get things resolved for you.

Rated 5 out of 5 stars

Great advice and helpful staff.

The information on the manufacturer’s website wasn’t clear. Spoke to a very helpful man at SJS who checked the information, provided clarification and went to the extra mile by providing photos of the item they had in stock. Part ordered and delivery in great time. Very professional, friendly service. Thank you!

21 May 2026
Rated 5 out of 5 stars

Excellent Company.

SJS are an excellent company with knowledgeable, helpful staff. They offer a broad range of well chosen stock. I use SJS if I cannot buy locally. Postage for very small items is a bit pricey.

29 May 2026
Rated 4 out of 5 stars

Handle Bars

SJS was one of the only places I was able to find the handle bars I was looking. Delivery was on the expensive side and took a while but everything arrived safely.

28 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look