SIXT car rental USA Reviews 10,196

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, making the rental process smooth and efficient. Many people highlight the excellent service, noting quick pick-up and drop-off, and appreciate the quality and cleanliness of the vehicles, often describing them as new or well-maintained. However, some customers reported issues with unexpected charges, particularly for alleged pre-existing damages or additional fees. A few reviewers also mentioned not receiving their requested car model or experiencing mechanical problems with their rental.

What people talk about most

Service

People report positive experiences with service. Customers frequently praise the fast, efficient, and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being friendly,... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the vehicles, describing them... See more

Price

Users describe ambiguous interactions with price. While some customers found rates to be competitive,... See more

Location

Consumers find location to be ambiguous. While some customers praise specific locations like Frankfurt... See more

Based on these reviews

Rated 4 out of 5 stars

Friendly staff, easy to find car and depart. But we were disappointed to not receive a VW Golf as we expected. Instead, we received a lesser VW wagon of some kind, with a 1.0 liter anemic engine. Car... See more

Rated 4 out of 5 stars

Sixt as industry standard... seamless end-to-end process. Great Staff at pick-up, Ms. Fleur, she's friendly fully attentive and managed to get me my requested type of car. Not a 5 stars, due to fal... See more

Rated 5 out of 5 stars

I had a reservation with another car rental place that was trying to require me to purchase insurance despite my proof of full coverage insurance. I went to the Sixt counter next door and was met wit... See more

Rated 5 out of 5 stars

After trying Turo a few times to get into luxury rental vehicles and dealing with a few hassles, once I experienced my first customer to owner vehicle (existing tire damage) issue - I've been rent... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Car Sharing Location
  4. Limousine Service
  5. Truck Rental Agency
  6. Van Rental Agency

Written by the company

👉 Visit our Help Center at sixt.com/help-center or get in touch with us. ✅ Welcome to SIXT car rental. We offer premium car rental at affordable rates, worldwide. Drive first class. Pay Economy. Premium vehicles without premium prices. We have over 222,000 rental vehicles in our fleet, which hosts models from some of the best car manufacturers in the world, including German favorites such as BMW, Mercedes, Audi and more. We also offer car subscription service with SIXT plus and chauffeur service / airport transfer with SIXT ride.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 29% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Upon arrival to pickup our rental we were told it wasn't quite ready due to our early arrival. After a long flight the last thing we wanted to do was wait for a vehicle. Our rental agent at MCI airport step in and made sure we didnt have to wait. I've never had a bad experience renting from Sixt

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience in times of poor customer service

I recenty rented a car at the 53rd Street branch in NYC. Despite the volume of customers, the employee was very friendly and efficient throughout. The paperwork and delivery times were short, I was given a better car than the one I’d originally booked, and the return and final bill were just as straightforward.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I am a regular renter at Sixt FRA

I am a regular renter at Sixt FRA. Just returned from a 4 day rental. The Sixt team at FRA is awesome ! Quick, easy efficient & always pleasant to deal with zero hassles. Great selection of vehicles. Always a warm & friendly welcome with fast & Painless, effortless returns.

2 April 2026
Unprompted review
Rated 3 out of 5 stars

It was alright

It was alright, nothing special. Wish I could've picked my own car instead of just being handed one ended up with a black on black in Florida which is brutal in the heat. The clock was still on the wrong time from the time change, and nobody was around to walk me through anything. Had to pull over on the way to where I was going just to figure out how the lights worked. Not a great start to the trip.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Latrese was exceptionally polite and…

Latrese was exceptionally polite and welcoming. She greeted me immediately with the biggest smile, and it was truly a breath of fresh air to encounter someone who was genuinely kind. She made the entire rental car process quick, smooth, and genuinely pleasant.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Rented a car in Paris Charles de Gaulle…

Rented a car in Paris Charles de Gaulle for a week and I could not be happier. The service at the front desk was so simple, friendly, fast and professional. I was given a double espresso which came handy as I had flown from Miami. One of the employees escorted me to the car and made sure everything was perfect before I took off. The car was a beautiful brand new BMW M4, which was a free upgrade from the original car I reserved. I have been a customer for a couple years and will never use any other car rental company unless Sixt does not have an office where I travel. Absolute best value and best service!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

A New Friend Found in Sixt!

First time patron to Sixt, oh so satisfied. Sixt's check in / out process went smoothly. Speaking with an associate upon arrival, it was awesome to go directly to my rental. I had paid in advance.
Beautiful Car the BMW Coupe, easy on the gas, (CA prices insane), I look forward to my next drive!
Much Love from Louisville, KY!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Newark Dream Car

The car selection is unmatched and for a great price! Being a first time customer, I will be looking at SIXT every time I need a rental car.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Pretty smooth process

Pretty smooth process. Booked through third party and just arrive to pick up. Was offered a larger vehicle as the one I booked have not returned yet. So that was an added bonus. Staff was detail and helpful.

4 April 2026
Unprompted review
Rated 4 out of 5 stars

Good experience, but we expected a better car

Friendly staff, easy to find car and depart. But we were disappointed to not receive a VW Golf as we expected. Instead, we received a lesser VW wagon of some kind, with a 1.0 liter anemic engine. Car was clean. Drop-off was easy enough.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Sixt is my go to car rental company

Sixt is my go to car rental company. The easy to navigate rental process that allows you to go straight to your car. The no hassle deposit. Last but not least the quality of the rentals. Every car I have rented from them has been clean. These are the things that keep me coming back.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Extortion and lies

I have been renting cars regularly when I go on a business trip to visit clients. First car I was given was excellent but unfortunately, I must have run over a nail in the road and the run flat tire showed I needed air in the tire, I later discovered the nail and returned the car for another. They charged me $398 for the flat tire. Second car I returned in the same condition as I received it but they claimed there was damage to the vehicle. I was never hit and did not hit anything or anyone with the car while in my custody. They charged me $998 for the damage to the vehicle. I vehemently argued my position and refused to pay them. However, they sent me to collections and messed up my credit scores. After a year of fighting them, I finally gave up and paid it. This felt like pure extortion and I will never rent a car from Sixt ever again.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Could not have been happier with my…

Could not have been happier with my choice for rental car agencies The instructions were very clear when arriving at the airport to find the rental car location the vehicle was in perfect condition staff from the front to back was completely professional and friendly

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Joey

The service of Sixt was great from the time you talk to their agent until the vehicle was released, everything was so fast, convenient and easy. Upon return of vehicle, it was so seamless and no hassle! Very fast and the agents i encountered upon vehicle pick-up and return are so friendly and very accommodating. Of course, the car given was so good and still quite new. No hassles in our travel! I really recommend them whenever you need to rent a car!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and car selection

I am writing to share my feedback regarding a recent rental experience at your Chicago O'Hare location.

I had a great experience renting from Sixt. From the car selection to the excellent customer service I received—from picking up the rental to turning it back in—the entire process was seamless and enjoyable.

I highly recommend this location and appreciate the high level of service provided by your team.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

As always....amazing service

As always....amazing service. Fast...reasonably priced. Very safe and clean ,New vehicles. Great variety. Upgrades are affordable and easy. You don't need to ever stand in line. Very convenient. I will keep using Sixt, even though I have many military and or nurse discounts at other rental companies. I just love em.

4 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look