SIXT UK Reviews 

I recently rented a car from Sixt at Inverness Airport.

The car had quite a bit of scratches etc even before i rented it. Sixt passed it onto me without checking/noting/photographing it. And finally i was blamed for it after the return of the car. This is after i had shared the photos to Sixt just after renting it, via email. It shows that Sixt isn't as professional as expected, and does not have internal co-ordination as my photos weren't considered before blaming me. I felt thoroughly disappointed and extremely sad, having already given inputs.

2. It was very difficult to find the drop off point at Newcastle airport, with no proper instructions and Google maps leading to a completely wrong road with the post code provided.

3. I washed the car twice before delivery, told the drop off counter staff the same and also told them that its raining so check before car becomes dirty at the lot. Later, i get the report saying the exterior is dirty!

Never gonna take Sixt again.

The Staff at Gran Canaria Sixt was very helpful. Very prompt and customer focused. The car I had hired was not ready but this did not delay anything as the staff was really helpful and had me in a replacement vehicle instantly. Would highly recommend and will definitely be using again

I hired a car from Sixt at Bergamo Airport, Italy. The staff used high pressure sales tactics to try and persuade me to upgrade to a more expensive hire vehicle. I had hired a BMW2 series active tourer, because we need a boot with over 400 litres of space. At the sales counter we were told by Sixt staff that the BMW vehicle was not available, and we were offered a Cupra Formentor hybrid. Which had less than 350 L of boot space. I told the member of staff that I needed a vehicle with over 400l of boot space. I was told by the member of sales staff that the only vehicle they could offer, which had over 400 L of boot space, was a premium vehicle, which would cost an extra €39 per day (The member of staff stated the BMW2 series active tourer was not classed as a premium vehicle by Sixt). I could not pay the extra, which resulted in one of our suitcases being placed over the legs of one of my family members on the back seat, on our 1hr 30 min journey to Lake Como. I didn’t ask for a refund, as the Cupra is a cheaper hire vehicle than the BMW2, but neither was I offered one.

Absolutely dreadful company, they charged me for a parking ticket that was issued before I pick the car up and my rental started. You would have thought once they made an obvious mistake like that that they would apologise and refund the money but they have done
neither

SIXT withdrew an extra amount of 40 £ as a admin fee after the car return.

Best rental company in the World - probably - latest App, key handover lockers and the ability to pick the actual car you want = perfect

Great service at both the collection and return desk. Great car ( opal Fronteer),

Speedy and friendly service from within terminal 2 at Heathrow and again on drop off. Nice car

I’ve rented from Sixt several times, mostly in the USA, and my latest rental was in Marseille, France.
Overall, it was another good experience. The only small issue was that the digital self-service pick-up wasn’t working, so I had to join the queue instead. Thankfully, the wait was short and the staff got through it quickly.
They tried to upsell me to a more expensive car, which I declined. They then offered me a different car in the same category, and I was happy to take it. I assume my original car wasn’t ready, but I don’t know for sure.
I also opted for the zero excess cover, which turned out to be worthwhile.
Returning the car was just as easy. I was rushing to catch my flight, so I left the car and handed over the keys. The staff carried out the inspection without me being there, which was possible because I had the zero excess cover.
Sixt isn’t always the cheapest option, so I usually compare prices before booking. Even so, I’ve never regretted renting from them. The cars have always been clean, in good condition, and the whole process has been straightforward. Based on my experience, I’d happily rent from them again.

Rented a car through SIXT UK to be collected at Palma Airport on 6 July.
Paid higher price for SIXT as they advertise a quick collection with cars in the terminal

Arrived at check in deal wait was around 20 mins. Given free upgrade to Auto due to wait

Arrived at key collection to be greeted with total chaos quite few customers waiting and staff not able to find keys for allocated cars. After sometime given keys to a different car and off we went.

Total time to get a car 45mins. No real apology

Complained to SIXT and got a good response followed up further no response. Called the CS number in UK total waste of time the agent couldn’t wee complaint despite giving a case number. Couldn’t transfer me to a supervisor as no supervisors available and wouldn’t let me raise a new complaint

I have emailed a senior director will be interesting to see if I get a response

UPDATE

SIXT have agreed today that the delay at Palma Airport was not acceptable and have advised they will refund 25% of rental cost

If I could give zero stars I would. Avoid Sixt. Slimy business tactics. The fine print is there to scam money out of you. Best to avoid companies like this in general. Tell everyone you know. They deserve to fail

avoid avoid -------------------------

I paid 600 for my rental an thought it was it plus 40gb for rd singn admin charge. Now they are asking for lots more £200 for a scratch on a wheel i didin't do.

avoid

Used the Linate Milan branch for hiring for a recent 2 week family holiday. Pick up at the airport was easy - the guy did try to upsell insurance and upgrade the car (pretty standard practice for car hire) but didn't push any further after I politely declined.

Car was in great condition with only a couple thousand Km on the clock.

Returning the car was easy - someone met me after I parked up, checked over the car, confirmed no damages, asked me to sign - done in 5 mins.

Easy.

Chris was prepared to go the extra mile and look after us. Car was very good. A wee bit expensive but we wanted it at short notice. They were flexible when we were slightly late getting back due to traffic.

I've rented vans from Sixt in Salford on 3 separate occasions to move house over the past 2 months. There's been no issues whatsoever and I plan to return to them again in the future for my next van hire.
The price is good, the check in and check out process was quick and easy with friendly staff. The vans were perfect for me moving furniture and had no mechanical defects.
From booking online to returning the van everything was hassle-free, which was incredibly welcome and the reason why I chose to write this review.

We hired a car in Estopona - at Sixt at a hotel - the app and service were excellent in all spheres - the car was in excellent condition, and the staff we dealt with were courteous and professional - price for the car hire was good -insurance a bit pricy -but it was all fine and the best price we could find.

We rented a car for three days for a long weekend trip - I wish we hadn’t rented from this company. Off the bat at the rental desk, we were charged a Young Driver Surcharge of ~£50 on a 25 year-old, despite him having driven for 7 years & no longer being classed as a young driver. This should NOT be a charge.

Upon returning, we were charged an extra 100 which was deducted from the deposit. This was for “road tax” & a fuel charge. We had explicitly paid £20 for the refuelling to be done by them, but we were told this only covered part of the fuel. We then got in touch with customer service, who responded to our queries 10 days later!

I would have understood if they had fully explained the fees beforehand, but to be hit with extra charges prior and post weekend was not pleasant & has put me off renting from this ridiculous company.

If you are a younger driver, I would advise NOT renting from this company as you could be hit with random fees left right and centre.

The staff at Kiruna airport in Sweden were top-notch. Very helpful. English-speaking. Conveniently located. Fast. Nothing bad to say.

Process from pick up to drop was really efficient. It looks like Sixt has adopted digital tools really effectively.

Hopefully other companies will follow suit.

Great service, easy collection and drop off. No issues, no delays. All good.