Anna was extremely kind and quick to respond, helping me with my return. She clearly understood my concern and offered an easy solution. I asked lots of questions about international shipping and she... See more
Company replied
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Review summary
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Great customer service and gorgeous dresses. Bought two dresses, unfortunately neither fit so had to return but made a mistake with the form so reached out to customer servie. Maria couldn't have... See more
Company replied
I am very impressed by the customer service at Sister Jane. When I needed to reach out to them, the team was very responsive, courteous and helpful. While so many online companies seem so faceless, Si... See more
Company replied
In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a t... See more
Company replied
Company details
Written by the company
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Contact info
36 Golborne Road, W10 5PR, London, United Kingdom
- hello@sisterjane.com
- www.sisterjane.com
4.6
Excellent
677 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically replies within 1 week
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Terrible policy and unhelpful customer service
I bought a dress for my friend's wedding but due to travel was unable to open the package before the 14 days refund deadline. I opened it 2 days late. Upon opening it, I realised that the dress was ill fitting on the breast area despite the fact I'd taken my measurements beforehand and the website had indicated "true to size".
This was catastrophic for me as buying this dress was quite the spend, for a very special occasion.
I have not found any support in Sister Jane's customer service and was told there couldn't be refund, exchange, store credits. A 10% discount code was offered but I will not be shopping here again. This was something I had been saving up for and I don't trust Sister Jane's sizing anymore.
Though unhelpful, dismissive and very vague about their 'body conscious' (??) policies explaining such a divergence in sizing, they were quick to reply which is why I put 2 stars.
6 November 2025
Unprompted review
Reply from Sister Jane
Dear Bérénice,
Thank you for taking the time to share your feedback. We understand how important it is to find the right piece for a special occasion and appreciate you sharing your experience with us.
We appreciate that sometimes customers may be unable to open or return their order within our return period. In such cases, we kindly ask that customers contact us within this timeframe to notify us of any potential delays, so we can review the situation and advise accordingly. As we aim to follow our policy to ensure fairness and consistency for all customers, an exception was not possible in this instance.
We also strive to provide as much information as possible about our products and sizing, including an extensive size guide, detailed product videos, composition details, and key measurements. As different designs can vary in fit, we encourage customers to reach out to our customer care team before purchasing, and we are always happy to offer further information to help find the best fit.
As a gesture of goodwill, a discount code was offered for the inconvenience experienced. We appreciate your feedback, as it helps us continue refining both our communication and our customer experience.
Kind regards,
SJ x
Amazing customer service
Amazing customer service: I ordered a few dresses for my daughter. They arrived very quickly and were beautiful- tho sadly not quite right for her, so I had to return. The Customer Service was truly exceptional. I dont normally bother leaving reviews, but MARIA was so helpful, I decided to make an exception. I had a question and she replied incredibly quickly and helpfully, And then throughout the return process, she kept me updated (unprompted) and was always friendly and helpful. Really was exceptional customer services and the dresses look to be well made and good quality. Will definitely use again
4 November 2025
Unprompted review
Reply from Sister Jane
Dear ATL,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing customer service helping with a…
Amazing customer service helping with a refund issue I had. Highly recommend!
1 November 2025
Unprompted review
Reply from Sister Jane
Dear Tor,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Brilliant quality clothes & excellent…
Brilliant quality clothes & excellent quality customer services. Would highly recommend
3 November 2025
Unprompted review
Reply from Sister Jane
Dear pauline,
Thank you for the lovely review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Lovely shop with unique designs
Although they didn’t have some of the exact sizes I wanted in stock (they only make small batches of each design), the pieces I did order were fantastic quality and the customer service I experienced from Kris was great- attentive, quick to respond, helpful.
28 October 2025
Unprompted review
Reply from Sister Jane
Dear Joseph,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
First of all
First of all, just love, sister Jane’s dresses always so cute and well-made, every time I contact them I get a response almost immediately👍 great customer service
28 October 2025
Unprompted review
Reply from Sister Jane
Dear Lori,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing customer service!
Mia was so helpful and issued a credit note for my return even though it was late.
Cut to 3 months later when I was about to place another order and realised my credit note had expired - I emailed Mia remembering how helpful she was on the off-chance I could extend the voucher. She responded immediately with an extension, no questions asked.
I can't wait to wear the new dress to an event soon!
Thank you!
28 October 2025
Unprompted review
Reply from Sister Jane
Dear Maddy,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Gorgeous jacket 😍
Purchased a lovely jacket. Excellent customer service when dealing with an issue.Thank you 😊
10 October 2025
Unprompted review
Reply from Sister Jane
Dear Lisa,
Thank you for the lovely review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fantastic communication and service as…
Fantastic communication and service as well as beautiful clothes.
24 October 2025
Unprompted review
Reply from Sister Jane
Dear Wendy,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Helpful customer service
I recently ordered from sister Jane and Mia in customer service was very helpful when I had queries about my package arrival.
23 October 2025
Unprompted review
Reply from Sister Jane
Dear Áine,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great and responsive customer service
I was looking for a dress in another size, i found it at the site of sister jane and ordered it, but a few minutes later i got a notification that it was available at a local distributor. The last one would arrive faster, I sent an email to cancel my order at Sister Jane to not have two dresses. They picked it up so fast and I did not have to worry about the order. The customer service is great.
20 October 2025
Unprompted review
Reply from Sister Jane
Dear K.M,
Thank you for the sweet review!
We truly value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sister Jane is great
Sister Jane is great! We all love their quirky fabulously individual designs! And their customer services is just excellent, responsive and informative taking time to really answer questions and give clear guidance/reassurance. It’s rare in today’s world of fast fashion to find such a gem both for design, ethos and attentive customer care. Thank you!!
21 October 2025
Unprompted review
Reply from Sister Jane
Dear Mrs MorganAllen,
Thank you for the lovely review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
✨ Five-Star Service fSister Jane ✨
I recently reached out to Sister Jane to return a few items, and I was genuinely impressed. Within just half an hour, their customer service team responded with grace and efficiency. Every question I had was met with clarity and kindness, and my issue was resolved faster than I expected—seamlessly and stress-free.
It’s rare to find a brand that combines style with such thoughtful support. Sister Jane didn’t just meet expectations—they elevated the experience.
Highly recommend for anyone who values both fashion and flawless service. I do love even more this whimsical and romantic brand🩷
21 October 2025
Unprompted review
Reply from Sister Jane
Dear Amalia,
Thank you for the sweet review!
We really value and appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing customer service
Amazing customer service. My daughter tried on a shirt that was too short for her and we returned it and I hadn’t realised it had make up on it. Sister Jane was so accommodating and offered to try and remove the marks which they did successfully and then offered me a full refund. I am so grateful as they were so helpful and I was so worried I would not get a refund. Quite my fave brand.
21 October 2025
Unprompted review
Reply from Sister Jane
Dear emma,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Not as good quality as I expected
I bought 2 items. For the price I was disappointed with the quality. The neck on the dress was weirdly baggy, the skirt fabric looked and felt cheap. Customer services was helpful when I was confused about their return system.
21 October 2025
Unprompted review
Reply from Sister Jane
Dear Amy,
Thank you for sharing your feedback. We’re sorry the items didn’t meet your expectations. Your comments have been passed to our team, as we take all feedback seriously and use it to keep improving.
We always aim to provide detailed product information, and you’re welcome to reach out anytime for tailored personal advice. We truly appreciate your input and will keep striving to do better.
Kind regards,
SJ x
Great customer service
I had a great experience dealing with Maria when I had a query in relation to my order. She was very prompt with her responses and was super helpful.
20 October 2025
Unprompted review
Reply from Sister Jane
Dear Rachel,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Best-in-class customer service
Best-in-class customer service
I always get the answers I need before making a purchase. The team has been really helpful 🙏🏻🫰
Since I’m an overseas customer, I tend to ask a lot of questions — yet the team is always so kind and patient in helping me.
8 October 2025
Unprompted review
Reply from Sister Jane
Dear Asamaporn Julawongsarn Ploy,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sister Jane has EXCELLENT customer…
Sister Jane has EXCELLENT customer service! I accidentally ordered the wrong size and since I live in the USA I didn't want to have to make a return. I reached out and they had the matter resolved within like an hour. Their team is always so nice and very responsive. Thanks Sister Jane!
2 October 2025
Unprompted review
Reply from Sister Jane
Dear Shelly,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fab Service
Super helpful service when trying to locate a dress which is unfortunately now sold out. Sent me an email over with similar dresses.
6 October 2025
Unprompted review
Reply from Sister Jane
Dear Johanna,
Thank you for the sweet review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Reply from Sister Jane
Dear Flos,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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