Sister Jane Reviews 

I was extremely satisfied with everything. The whole experience exceeded my expectations, and I couldn’t be happier!

Monica, Norway

Great customer service. I have bought Sister Jane from different platform. I had a big order during sales season, then I need to do a return through Belgium post but it caught in union strike,so it took more than 20 days for return package to process properly. I emailed them team and they are so very understanding great attitude. I would definitely shopping more in the future.

Do not order directly from Sister Jane online. I bought 2 dresses which fit terribly. One was shockingly poor quality and arrived really creased. The returns window is really tight (2 weeks) and they will not even provide store credit outside of this. Usually a reruns window is tight the retailer is up front about this - Sister Jane’s returns policy is hidden in a nest of links. Have been stung for £170. Will never shop here again.

i ordered a dress and realised that i'd selected the wrong size, so i sent an email and the support team was very helpful and fast in acting especially Jodie.
excellent service Jodie.
waiting for the dress to arrive eagerly.

I absolutely love Sister Jane! I was delighted to wear one of their beautiful skirts to my nephew's wedding recently and everyone loved and admired it on the day!
The customer service at Sister Jane is also fabulous. I had a query regarding a return yesterday and Anna very kindly helped me resolve the problem over the phone. I love the fact that you can speak to someone on the phone and everyone is always so helpful and pleasant. Thank you Sister Jane and thank you Anna! x

I cannot praise the lady Maria for her wonderful help and just this morning Jodie who was wonderful as well, they both were helpful they actually do what they say they are going to do that is a very rare thing these days. They actually care a I have would have given more than 5 gold stars for their care and service it was above and beyond. I absolutely cannot recommend this company anymore than I have, it’s has restored my faith in retail and customer service 10/10
Thank you so much ladies

Anna was extremely helpful and quick with her responses. Lovely dresses.

Exceptional customer service. Anna is excellent. Dresses are wonderful too. Highly recommend.

I can’t recommend this brand enough. The clothes are always such high quality and look beautiful on! I recently had an order which was slightly delayed in the shipping process and the customer service team were so helpful and friendly. They escalated my issue and got it resolved without any issue.

I had some queries about a return and they were very quick and responsive, even on a Sunday.

Everything was great, except for the return policy. I already paid the delivery fee, so the return could be covered by the brand. The customer service was good and attentive.

Very helpful and prompt support when there was an issue with delivery address. Anna was great.

Excellent customer service. I was enquiring about a dress I had seen in a magazine. I had a very prompt reply with a link to the dress. Unfortunately it didn't suit but, based on this experience, I would certainly be happy to order in the future.

Anna from sister Jane was very helpful with my return query and helped me set up a return. Also I emailed regarding a stock question. I would not hesitate to use this company again.

Wonderful clothing cut and quality, and customer service to match.

I ordered a few dresses in multiple sizes, some which suited my frame, while others were lovely, though a pass for me.

I decided to keep two and return the rest. As the return was over £450, I went through contacting the team to get a prepaid label.

I had to split my return in two, however, even that didn’t come across as a hassle thanks to Anna’s attentiveness. She went above and beyond in putting through the return on my behalf, and checked-in with me at all stages of the return.

I am happy with the two dresses I added to my already existing SJ collection which I’d gotten in person before, but I am happy to say I’ll confidently purchase items online as well.

While other brands replace their staff with AI in order to cut costs, it is nice to see SJ invest in their brand all around.

Super quick and friendly service from Maria who confirmed I could drop off the return I requested (dress ordered in two sizes, kept the smaller size) at the Sister Jane Townhouse on Goldborne Road.

I’m very happy with the dress – it’s beautiful and exactly as expected. I would especially like to thank Maria for her outstanding support. I made a mistake while entering my order details, but she responded immediately and resolved the issue quickly and efficiently. Her professionalism and kindness truly made a difference. Highly recommended!

The quality of the clothing is just as amazing as the customer service and the cute store!

I have just discovered this company and would highly recommend their service. I emailed a request and Anna responded straight away.
I have not purchased anything yet as the item I was asking about was out of stock. I’m looking forward to purchasing something else soon

When I ordered the wrong size, I wrote them and they fixed it immediately. Thanks very much!