SiriusXM Reviews 

It isn't get rid of them. It isn't possible to cancel your service. I got their trial service with my new truck and when I decided to cancel, they didn't want to do it. It was so hard to cancel

Do not accept free offers from them.
The customer servise asked my info and checked my account to cancel it . Then asked the reason why I want to cancel, then said sorry I don't have option to cancel it!

So, why you ask for my info and the reason?!!!
Tell me from the first that you can not cancel.

SIRIUS XM RADIO -Top management in USA sucks! They have their off shore so called customer service lie, play games, make it difficult to cancel policy and renew at triple rates unless your totally watching for your next bill at end of contract. I hope the courts have the balls to take take them down once in for all. Yesterday I spent 3 hours between 3 representatives and two managers seeing why my service was cancelled after I paid my money over a month ago. I was asked to give my credit card number over phone and I did but realized something wasn’t right so I immediately cancelled my credit card. I believe these are bad people running the company almost to the point of being THIEVES!! I hope they loose everything and go bankrupt!

Like most reviews on Trust Pilot, reviews for SiriusXM are unnecessarily harsh. There are some downsides. For years when my annual renewal came up, I didn't realize that the rate would increase dramatically. I am usually on top of all my credit charges so i don't know how I missed it. I ended up realizing when I had to replace my credit card and they couldn't charge me. However, they told me if you call before your renewal you can get a much better rate. I pay a very very low monthly fee right now as that was the current promo (I used to pay once for the year). I find the customer service is not bad. If you try to cancel, they try to convince you and its very lengthy and exhausting. I cancelled once and then rejoined as there was a period of time when music selection was not good. However, I do not listen to FM/AM radio and I exclusively listen to Caliente 152 which is an amazing channel, as I love latin music and I cannot find this anywhere else. No company is perfect, but I haven't had any major issues and am overall happy with the service. The significant upcharge with renewal should be something they work on as it leads to customer dissatisfaction, however, there is a workaround if you call them before you renew, they will easily without questions ask give you a much better rate.

I have enjoyed the service for decades, particularly as broadcast quality has declined.

What prompted me to cancel today was the monthly billing rate increased from $6.06 to $24.98, or 412%. Unfortunately, I did not notice for six months. This practice is nothing new, and I've also had them charge a grossly inflated annual amount, but I was told last time I called that the rate would not increase any more.

There are too many alternatives to put up with these miserable pickpockets any longer.

I have been with Sirius XM for around 14 years and several cars throughout that time. I now have two cars with Siriusxm. One car is on a yearly contract for $299.76 and the other is on a monthly of $17.99 which works out to $215.88 a year. I asked why the difference for same service. I was told that was my contract. No offer to lower my more expensive one. Be careful when speaking with their people because they will con you.

I canceled my account in July, but they kept taking money from me. Bad customer service. The person was nice, but the customer service sucked.

It might be worth $5/month if you like listening to the same stuff over and over. But it’s not worth more than that!!! If you have to cancel they still charge you which is BS. They say I ordered it for my other things that use Bluetooth which I did not do!!! Just another scam out there!!!!! Don’t waste your time with this radio service cuz they’re over priced and there’s many other ways to listen to your favorite music or talk stations for free out there. Just tired of the same music 24/7. They never play anything new and good luck with canceling it! I’ve been a customer since 2001 and finally had enough and cut the cord. Back in the day it was worth it. Today’s world not so much

I wanted to cancel my subscription for my 14 year old car - a simple request, like provide identity verification & radio number.
Instead I was subjected to a barrage of high pressure sales talk.
What should have taken 5 min elapsed into 25 minutes.
High pressure, disregard for customer wishes & time. Make the customer conform to Sirius XM policy vs treating customer with respect - more "tail wagging dog" business approach.

Dishonest sales people.

The sales person on the SeriusXM jeep registration process was willing to lie to me to get me to sign up. There should be ways we can protect ourselves from dishonest sales people beyond just canceling. Shame on you!

These guys say they will email you b4 the promo ends but they don’t so don’t rely on that. My plan jumped to $25 from $5 then I went to cancel and she tried to charge me another $25

Contacted customer service to transfer my subscription from my old car (totaled in a collision, deemed not my fault) to my “new” (totaled me, a 2018) car.
I was informed that my new car is ineligible for my current promotion.
Then did their satisfaction survey, and the corporate resolution team contacted me. They confirmed the 2018 radio was to new technology wise, and could not transfer that subscription.
When I mentioned the better rate offered online, they lied and said that stops at 2017 model year cars. (How convenient.)
Online it says up to 2022 model year vehicles.
LIARS!
I do not recommend this company at all.

I have called, I have been passed around to different complaint departments, no one wants to help me with my complaint.
I’ve been a customer for years, and I’m tired of hearing DJ’s political opinions and rhetoric on air, I pay to hear music and NOT grant random’s political opinion! If Sirius xm is going or gone woke, please inform me, I will cancel my subscription, as my friends will also. I am tired of having songs dedicated to broken families that have been separated by ice, this is not what I signed up for or agreed to.

My one year subscription expired. I contacted SiriusXM customer service and was advised that my rate had doubled in price and that it must be paid as an automatic payment each year. I declined SiriusXM services and asked to cancel the service. The call was lengthy as the agent tried to convince me to agree to automatic payments and a different plan. Finally, I asked for a supervisor. I had to wait for an available supervisor to cancel. I do not recommend Sirius XM to anyone due to poor customer service and very expensive renewal rates.

I have never used SiriusXM, not even the free trial versions that came with new cars. On 7/31/25 we bought a new car. I've received 28 emails from them between 8/1/25 and today, 8/18/25.

I contacted them by text chat to get pricing on plans to continue service after my free trial expired from the car dealership. I couldn’t get a straight or consistent answer after several attempts. The price quote kept changing. The reps were inconsistent and gave me different prices for the same plans. I also understand that it’s very difficult to cancel and customers’ credit cards keep getting charged even after they’ve canceled the service. I’m not interested and after reading the reviews on Trustpilot, very few customers are satisfied with the service. Trustpilot really helped me not get involved with this shady satellite radio company!

It’s a great service! Exposes me to things I wouldn’t listen to on a service like Apple Music or Spotify and despite a lot if these reviews, they have good customer service which you really only need to use to set up your radio or change/cancel your subscription.

My previous experience with Sirius XM has not been good; however, during my last contract renewal the process was very positive. Naturally with this type of company it's not easy to get exceptional service especially when dealing with reps from all over the world. However, I want to recognize Carlo (didn't get last name), who is located in the Philipines, for providing excellent service yesterday. He was the mos pleasant agent that I've ever dealt with at Sirius. I don't know if he will ever get a chance to read this but I sincerely hope he does, because I promised him that I was going to write this review for him. Thank you

Horrible. They make it difficult to cancel. Which is not the reason for my review-but very important to note. The reason for my review is that when I went to cancel I was offered a discounted rate in order to retain my business. I accepted. Two months later as I was reviewing my bank charges I see that they were still billing my $30 compared to the $8 that I had accepted! I then went to rectify it but was told that I had never received the discounted rate. I told them the exact time I accepted that offer so that they could search my conversation. They then tried to tell me that I did not get a new offer, I only updated my card on file. I told that that was not accurate and the rep just kept reiterating that there was nothing they could do and all they could do is give me another offer. What a joke.

Trying to cancel for 3 months. Being ignored and they keep billing.