Simply Waste Solutions Reviews 

341
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

We were working for a year then they have changed the supplier. New supplier has brought a new bin(which is smaller than our agreement) but no one collected the old one which is full with rubbish. I h... See more

Company replied

Rated 1 out of 5 stars

Disastrous after sales service. Another example of a promising sales team which seemed to meet all your needs. However 3 months down the line several weeks of collections missed but still issued fu... See more

Rated 1 out of 5 stars

A customer of this company left heavy bags of glass outside a residential block, and across the street. Not collected for days, and no response from company who have changed phone numbers. Now Biffa... See more

Company replied

Rated 1 out of 5 stars

Terrible company if you value your business choose another company. They never collect on time and give terrible excuses. Customer service is a joke. Week after week late collections. They have been t... See more

Company replied

Company details

  1. Waste Management Service
  2. Garbage Collection Service

Information provided by various external sources

A progressive waste management and recycling services company that is focused on waste diversion. Operating in London, Oxford and Bristol we run a fleet of vehicles that collect multiple types of recyclable materials from businesses all over the UK.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

341 reviews

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No recent history of asking for reviews

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2.6

All reviews

(341)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Good service

Good service, delivered and collected on time.

11 February 2021
Simply Waste Solutions logo

Reply from Simply Waste Solutions

Hi Sonia, thanks for leaving this great review!

Many thanks,

Rated 5 out of 5 stars

Good service

Good service. Would use again

5 February 2021
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Reply from Simply Waste Solutions

Hi Richard, thank you for leaving this great review! It's really appreciated.

Many thanks,

Rated 5 out of 5 stars

Fantastic job

Fantastic job. drop off was smooth. Curtis Driver. Pick up was swift and no problems.
Better prices then some other companies.
I would Highly recommend your company.
I will be useing you again for sure.Thank you.

4 February 2021
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Reply from Simply Waste Solutions

Hi Angela, thank you for leaving this amazing review! We're pleased to hear that you would use our services again.

Many thanks,

Rated 5 out of 5 stars

Great service

Really happy with the service I get and it’s quick and easy. Ron who comes and pick it up is really friendly and always have a chat. Can’t ask anymore from them and will always go the extra mile.

5 January 2021
Unprompted review
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Reply from Simply Waste Solutions

Hi Alex, thank you for leaving this great feedback! I will forward your comments onto Ron.

Many thanks,

Rated 5 out of 5 stars

The service

The service, cost, delivery and pick up were excellent. Also a nice smiley faced driver !
I would recommend simply@home to anyone.
Thank you for a great, hassle free service.
Regards Dominic.

19 November 2020
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Reply from Simply Waste Solutions

Hi Dominic, thank you for your great feedback. We're really pleased to hear that you'd recommend our services!

Many thanks,

Rated 5 out of 5 stars

Great service again!

The second time we’ve got a skip from Simply Waste solutions, great easy ordering and great service.
Would definitely use again!
Thank you

12 November 2020
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Reply from Simply Waste Solutions

Hi Kirsty, thank you for leaving this great feedback! We look forward to working with you again.

Many thanks,

Rated 5 out of 5 stars

Really good people let me know when…

Really good people, let me know when they are coming,
turn up when they are supposed to and just generally good quality service.

12 November 2020
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Reply from Simply Waste Solutions

Hi John, thank you for leaving this great feedback about our service. It is really appreciated!

Many thanks,

Rated 1 out of 5 stars

Really poor service

Ordered a skip online with specific delivery & collection instructions. Skip arrived on designated day (in the afternoon) but no show on the collection date. A week later, the skip was still not collected. An e-mail (they're not accepting calls due to Covid) was greeted with a one line...due to logistical problems...reply and no apology. I was told the skip would be picked up on the Wednesday (8 days late) but again no show and no communication. I sent another e-mail and this time the reply did include an apology, more logistical excuses and a revised date of the Friday. Skip was collected on the Friday by a very helpful driver. All in all, really poor service. I shan't be using them again.

9 November 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi, thank you for leaving this feedback and highlighting the issues that you had with our service. I'm sorry for any inconvienice this has caused to you. I will pass your comments onto my Operations team to prevent issues like this happening again in future.

I would like to, however, investigate this case further. For me to be able to do this it would be great if you could email marketing@simplywastesolutions.co.uk with your postcode or order number.

Many thanks,

Rated 5 out of 5 stars

Very professional

Very professional. Skip arrived early by on the first day. I emailed about skip pick up and got a reply promptly. I will use this company again.

5 November 2020
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Reply from Simply Waste Solutions

Hi, thank you for leaving this great feedback. We're pleased to hear that you'll be using our services again!

Many thanks,

Rated 5 out of 5 stars

Drivers really helpful

Drivers really helpful, skip collcted on time, easy experience

2 November 2020
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Reply from Simply Waste Solutions

Hi Nick, thank you for leaving this great feedback!

Many thanks,

Rated 5 out of 5 stars

Great service and very friendly and…

Great service and very friendly and helpful driver.easy to navigate website as well.

29 October 2020
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Reply from Simply Waste Solutions

Hi Thomas, thank you for leaving this great review. It's really appreciated!

Many thanks,

Rated 5 out of 5 stars

I'm the last house a cul-de-sac

I'm the last house a cul-de-sac, the driver manoeuvered his vehicle skilfully to deliver the skip without any problems. Collection of the skip was managed just as skilfully. Overall very pleased with the service. Thank you.

29 October 2020
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Reply from Simply Waste Solutions

Hi Victor, thank you for leaving this great review. It's really appreciated!

Many thanks,

Rated 5 out of 5 stars

Very fast service

Very fast service. Skip arrived just fees days after ordering and collected just 3 days after finishing. Quick, efficient. Will recommend and use again.

29 October 2020
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Reply from Simply Waste Solutions

Hi Matthew, thank you for leaving this great feedback. We're glad to hear that you'd use our services again!

Many thanks,

Rated 5 out of 5 stars

We have been so pleased with the…

We have been so pleased with the service this company provided . From the initial enquiry about suitability of space to delivery within an agreed timeframe and a very helpful skip driver to convenient collection without hassle, the whole experience has been really easy. We will definitely use Simply at Home skips again

5 October 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Jessica, thank you for leaving this great feedback. We're please to hear that you will be using us again!

Many thanks,

Rated 1 out of 5 stars

I was very upset to find the man who…

I was very upset to find the man who dropped it off never mention how high I could go and because if this I was left with two large items I didn’t put on only to find as I was walking my dog he had stop down the road accepted money to add peoples building rubbish on the skip I paid for when I challenged him he promised me he would pick up the other items next day 10days later still not come don’t get a skip is my advice !!!!!!!!!!!

24 September 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Maureen, thank you for bringing this issue to our attention. We will be speaking to the driver involved to prevent this happening in the future. If you'd like to discuss this situation further please could you call us on 03330 433 033?

Many thanks,

Rated 3 out of 5 stars

Could be better

Skip delivery was delayed into the evening due to "challenges" and then collection completely missed without any prior notification. Out of hours answering machine advises the office is open on a Saturday but the company is only open Mon-Fri 8am to 5pm.

24 September 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Steve, thank you for leaving this feedback. I have forwarded this to my Operations team so that we can prevent issues like this in the future.

Many thanks,

Rated 5 out of 5 stars

Delivered nice and early and collected…

Delivered nice and early and collected when I asked, great price and communication

24 September 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Craig, thanks for leaving this amazing review. It's really appreciated!

Many thanks,

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. They dropped it of with no hassle and actually picked it up after the 10 days was up. Would recommend them and use them again

24 September 2020
Unprompted review
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Reply from Simply Waste Solutions

Hi Al, thank you for leaving this great feedback. We're pleased to hear that you would use our services again!

Many thanks,

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