Our simple human semi round sensor bin failed after 14 months. Having contacted customer service we sent in a video and details. Despite the video file being too large to email the team stayed on the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve never had such a good response from any retailer as I’ve had from Simplehuman. Emailed response to enquiry very quickly, in fact, every email back and forth was quick. What a superb customer serv... See more
Company replied
I contacted Simplehuman as my spout broke and being plastic could not be fixed. The kindness and help given to me was amazing both in direct communication and via email. I couldn't be happier with the... See more
Company replied
Excellent service from Laarni. I bought the Sensor Mirror Trio Max a couple of years ago and the mirror became separated from its base rendering it unusable. I contacted Simple Human and within 24 h... See more
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Company details
Written by the company
We design tools that help people become more efficient at home Day to day life has room for improvement. That's the basic thinking behind simplehuman. Many activities in our daily routine are so basic that we take them for granted. Washing our hands, cleaning up after a meal, grooming and prepping our appearance. Through innovation and new technologies, we find ways to streamline these simple tasks. We call our products tools for efficient living.
Contact info
Level 3 Warehouse, 1 Fleur de Lis Passage , E1 6RB, London, United Kingdom
- 01491875974
- support@simplehuman.co.uk
- www.simplehuman.co.uk
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Pedal bin issue
I had issue with a small pedal bin and I sent a photo to company and could not believe the speed of their reply I could not find my receipt I bought it direct from their website and they came back to me having found my details and within 3 days I have now just got a new bin ! Extremely great team from my first email to delivery of replacement the team delivered exceptional customer service !
22 April 2026
Unprompted review
Reply from Simplehuman UK
Thank you for your lovely review Kathleen! We’re glad we could help and that you were happy with both the speed of service and your replacement.
-Simplehuman
Pedal bin broke after 5 years
Pedal bin broke after 5 years. Replaced under warranty the day after submitting photos and description of the fault. Great service.
16 April 2026
Unprompted review
Reply from Simplehuman UK
Hello Ewan,
Thank you for your lovely review.
We’re really pleased we could get your replacement sorted so quickly under warranty. It’s great to hear you’re happy with the service.
-Simplehuman
I bought the Simple Human kitchen roll…
I bought the Simple Human kitchen roll holder to complement my bin. I purchased it when it was on offer at Easter so that was a bonus.i shall keep my eyes open for other matching products in the future.
15 April 2026
Unprompted review
Reply from Simplehuman UK
Hello Sue,
Thank you for your lovely feedback!
We’re so pleased you were able to take advantage of our spring offer and that the kitchen roll holder is a great match with your bin. We’ll be sure to pass your comments on to the team.
We look forward to helping you find more matching products in the future!
-Simplehuman
Reply from Simplehuman UK
Hello!
Thank you! We aim to offer excellent service and I'm so pleased to see this was your experience. :)
~Simplehuman
Excellent customer service
Excellent customer service. Super quick response. I am extremely happy with the service I have received. 😃
15 April 2026
Unprompted review
Reply from Simplehuman UK
Hello,
Thank you for your kind feedback!
We’re delighted to hear you were happy with the quick response and service from our team.
-Simplehuman
Disappointing and environmentally irresponsible
As previously stated, it is very disappointing that a non-perishable product without a shelf-life can't be exchanged, simply because of the date it was ordered. Particularly with a product like bin liners, when an error such as this (having ordered the wrong size in error) doesn't necessarily come to light until they're actually needed, which might be some time after they arrive, depending on cupboard stocks.
What's a shame that the great products from Simple Human are let down by such poor customer service.
14 April 2026
Unprompted review
Reply from Simplehuman UK
Hello Fiona,
Thank you for your review, I'm sorry you had issues trying to return your Simplehuman custom fit liners.
My team will always do their best to support all of our customers. However, our returns policy does state that for returns, items must be returned to us unused and in the original packaging within 30 days from the date of delivery.
If you would like this case to be escalated in any way, please email support@simplehuman.co.uk and address the email to myself. I have also requested your information through Trustpilot but I haven't heard back from you.
- Chloe Whitton
Customer Support Manager
Simplehuman EMEA
Fantastic customer services from start…
Fantastic customer services from start to finish.
Broken bin replaced within a week.
5 star service.
14 April 2026
Unprompted review
Reply from Simplehuman UK
Hello Robert,
Thank you for your review, we always aim to offer a high level of service to all our customers and we're delighted this was your experience.
If you ever need any further support please do let us know!
-Simplehuman
Number One
Focused on customer service which supports their amazing catalogue of products.
14 April 2026
Unprompted review
Reply from Simplehuman UK
Hello Kenny,
Thank you for your feedback!
We’re glad you appreciate our focus on customer service alongside our products. It means a lot to the team.
-Simplehuman
Reply from Simplehuman UK
Hello Debbie!
We love hearing from customers who enjoy our products!
Thank you for taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
~Simplehuman
Customer service were brilliant
Customer service were brilliant, my Bin hinge had broken and i wasn’t sure if it was under warranty but it was and they have sent me out a replacement bin! Very quick and helpful.
13 April 2026
Unprompted review
Reply from Simplehuman UK
Hello Jade!
We love hearing from customers who have had a positive experience with our support team. Thank you for taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
~Simplehuman
Simply pointless make up mirror
I have just bought a simple human mirror which cost a fortune but I cannot use it due to its height and inability to turn downwards. I feel robbed 😢 Unfortunately I can’t send it back because I threw away the two pin plug that was in the box when I unpacked it. I could kick myself for my stupidity …. Simply unbelievable.
Thanks, simple human for the reply to this review. To clarify: My review wasn't to make an issue about a return. My review was about a not fit for purpose product A) because product too tall to see in the mirror B) hinges don't downward turn to allow a visual. It seems you swerved acknowledging your pointless product by concentrating on my reason to not return it. Amusing, but if that the way you do things ..... that's 'simply' ok by me. My ceiling will continue the enjoyment of looking into the mirror!
8 April 2026
Unprompted review
Reply from Simplehuman UK
Hello Alice,
Thank you for your review, I'm sorry you had issues trying to return your mirror.
Our returns policy does state that all returns must be unused and in their original packaging in order for us to approve them.
However, if you would like me to review your case again please do reach out! I had requested your information through Trustpilot but I haven't heard back from you.
If you still wish me to review the case, please email support@simplehuman.co.uk and address the email to myself.
EDIT: thank you for editing your review with further information. All of our sensor mirrors do have a degree of tilting ability and this is not an issue that we have heard from any other customers. Please reach out to my team and we can review in further detail for you.
- Chloe Whitton
Customer Support Manager
Simplehuman EMEA
Problem with my soap dispenser
Problem with my soap dispenser. Emailed 5+ times, never responded. Went on live chat and did the same, Stated never received the emails despite me sending screen shots of the emails and of purchase information. Still not resolved. Utterly disappointed.
27 March 2026
Unprompted review
Reply from Simplehuman UK
Hello Mrs Marshall,
Thank you for your review, I'm sorry you have had issues trying to contact my team. I did request your information through Trustpilot in order to reach out to you but didn't receive an answer.
However, I have managed to track down your case and I asked a member of my team to reach out to you yesterday by phone to allow this to be resolved asap.
I'm sorry that you had so many issues trying to reach my team, I will investigate internally what happened to the emails you sent because we didn't receive them.
I'm glad that my team were able to arrange a solution for you yesterday. We will test your pump as soon as it arrives in our office and will then get back to you with the next steps.
If you need anything else please don't hesitate to reach out to my team via email, phone or chat. We are available Monday to Friday, 9am to 5pm.
-Chloe Whitton
Customer Support Manager
Simplehuman EMEA
Good customer service
There was some confusion on my part as to what happens when registering to join the simplyhuman group. I hadn’t realised I had to wait for a code being sent via email to access the 10% discount & therefore went ahead with my order. Subsequently I discovered the email with the code but I had already placed the order. I contacted simplyhuman & explained what had happened & immediately the 10% discount was applied & I received the appropriate refund. I am very impressed with the simplyhuman customer service & would highly recommend. The products arrived, well packaged & although expensive look to be well made & hopefully will last the test of time.
7 April 2026
Unprompted review
Reply from Simplehuman UK
Thank you for your thoughtful feedback Jill!
We’re glad our team could quickly sort the discount for you and make things right. It’s great to hear you’re happy with the service and your new products. We hope they serve you well for years to come.
Thank you so much for your recommendation!
-Simplehuman
Excellent service by support team 👏
Excellent service by support team 👏
Had issue with bin lid after 2 days have brand new bin 🌟🌟🌟🌟🌟
8 April 2026
Unprompted review
Reply from Simplehuman UK
Thanks so much for your feedback!
We’re glad our support team could quickly resolve the issue and get a new bin to you. Really appreciate your kind words!
Thanks again for your support!
Love love love
Love love love
Amazing products especially the voice control bins
1 April 2026
Unprompted review
Reply from Simplehuman UK
Hello Junaid!
We love hearing from customers who enjoy our products and have had a positive experience with our support team. Thank you for taking the time to share your feedback.
If there’s anything we can help with in the future, please don’t hesitate to reach out.
~Simplehuman
Excellent product quality and…
Excellent product quality and exceptionally good customer service - fast, efficient and very professional.
Thank you.
30 March 2026
Unprompted review
Reply from Simplehuman UK
Thank you for your review!
We’re delighted to hear you’re happy with both our product quality and customer service. Your feedback means a lot to us.
-Simplehuman
Absolutely first-class service
Fantastic, very swift service - an item that was still under guarantee was replaced without hesitation & was delivered within a couple of days. Amazing customer service.
9 April 2026
Unprompted review
Reply from Simplehuman UK
Hello Angie,
Thank you for your review, we're sorry you had an issue with your product but I'm glad our team were able to assist you.
It’s also fantastic to know you had a great experience with our customer service.
-Simplehuman
Excellent service provided by Renwil…
Excellent service provided by Renwil Mae. She was so helpful with the warranty claim and replacement product was swiftly sent.
2 April 2026
Unprompted review
Reply from Simplehuman UK
Hello Kom,
Thank you for your review.
We’re delighted to hear Renwil was able to help with your warranty claim and get your replacement sorted quickly. We’ll be sure to share your kind words.
-Simplehuman
Amazing Customer Service Experience
8 year old faulty bin covered by a 10 year warranty. Initially I was told to contact John Lewis where I bought it from as the warranty contract is with them, which I did. JL wanted me to return it to the store where I purchased it in Sheffield. However the store has closed down. They said that I had to get it to Leeds! This would either be via taxi or train. It’s too heavy for me to carry and they wouldn’t help further. I then explained this to Simplehuman UK and without hesitation they are replacing. Customer services have been super helpful and I can’t thank them enough.
3 April 2026
Unprompted review
Reply from Simplehuman UK
Hi Joanne,
Thank you for your review!
We’re sorry for the initial inconvenience, but we’re so pleased our team could step in and get this resolved for you. It’s great to hear our customer service made things easier
If you need any support in the future please do let us know.
-Simplehuman
Excellent Customer Service, as always.
Excellent customer service from Laarni and Phoebe in customer service, helping us resolve an issue with a broken bin lid that was out of warranty.
This is why we keep coming back and buying Simplehuman products!
4 April 2026
Unprompted review
Reply from Simplehuman UK
Thanks so much for your kind words!
We’re thrilled Laarni and Phoebe could help get things sorted for you, we’ll be sure to pass on your feedback.
Your continued support means a lot to us. Thanks for choosing Simplehuman!
- Simplehuman
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