Simple Reviews 109

They should go out of business and be held liable for all the additional charges made. They make it so difficult to cancel so as to collect at least one $79 charge at the end of your one-week trial. If you don't fight them effectively, they will charge you that every quarter. They are piggy-backing on another app with a similar name that has really good reviews. DO NOT ACCEPT A FREE TRIAL FROM THIS COMPANY!

i signed up for the £1 trial but then decided I wanted to cancel before it renewed. I tried to cancel though the app but my premium membership was not showing and it wouldn't restore. I contacted Customer Service explaining the situation and they replied to me within 24 hours confirming that my trial subscription had been cancelled and I would not be charged. I have this in writing from their customer service.

Then when the end date for the trial came around I was automatically charged on my credit card for the the full membership amount. I have attempted to get in contact with them twice already requesting a cancellation of the subscription and a full refund of the membership and they are completely ignoring me. I can't see the premium subscription on my account so I can't cancel it myself, which they know. I have had no option but to contact my credit card company to ensure that the issue is resolved and I don't get charged again. I have also reported them to trading standards for their diabolical and fraudulent practices.

Overall I’ve been happy using the app, if for nothing else, as a food and water journal. The only thing I don’t love is some of the reading material they send me right after I eat. I don’t have kids at home, it’s just me. My foods are a little redundant to avoid wasting food items. It’s not likely I’ll try new recipes every week, Simple will just needed to get over my choices. While I do understand the reason for these messages, I wish a user could provide some insight on lifestyle so maybe Simple could cut down on the redundancy of these messages.

Don't answer!! Customer service is terrible.

They trick you to sign up for a wekk for 1 dollar and then you are stuck. A few days after they have drawn 90 dollars from your account and they will not answer your e mails. I had to call the bank and change my card and close the old one since they will keep charging you.

Went through correct process to cancel subscriptions… thought all was fine until after my subscription ended they again took $51.99 out of my account…. In my settings it says subscription canceled after 3 months was up (31st of March) payment was taken out 2nd of April. So dodgy. DONT USE THIS COMPANY

STOP and THINK. I have examined the app and the service. The info-mercial is compelling but there is nothing really magic here. Eat less and exercise more. During "induction" there is a "questionnaire", that when completed fills you with hope - which is all they are selling. If only you buy their program, you'll lose weight. Truth is, weight loss is work. If you are a fan for entering your every morsel of your life into your phone, this STILL isn't worth it! Buy a gym membership. They offer you a "trial period" then jump the gun to charge you a hefty full price. Then the fight is on to get a refund if you cancel. I'm working with Pay Pal and hoping for the best. Per Trustpilot guidelines: Full documentation available for review.

I too wish I had read the reviews before trying the app. It took literally weeks for me to receive a response once I contacted them. I was charged twice and received no free trial. They tried to tell me one of the charges was for a PDF workbook which I never received. I felt like it was a huge hassle and I just wasn't being heard. The app isn't that great; don't bother, there are much better apps.

App is not as user friendly as stated. Charged me 48 dollars for the workbook which is not at all customized as stated. Thought I was signing up for a year. 92 dollars for three months? Noooo?

Wish I would have read more reviews on Simple. I signed up for the 7 day free trial. Was charged for subscription.The very next day I contacted them to cancel. Very quick response to cancel, but have tried contacting 3 times to get my refund. They are not so quick at responding now! Don’t do it!!!!!

I'm giving a 1 star review not because of the product itself, but because their online sign up process routinely charges for a full year subscription when the buyer only wanted a 7 day trial. A scan of the other Trustpilot reviews for Simple shows this to be the case. I can't be certain if this is Simple's intention or if some poor Simple person responsible for their website maintenance failed to notice all of these 1 star reviews and failed to fix this awful mistake.

I really wanted to use the trial. I used Noom in 2019 and it worked so well I lost 35 pounds in a little less than 3 months. But over the last 3 or 4 months I added back 13, so I responded to Simple's email and took their quiz. The email didn't appear to be a scam, and the nature of the content of the quiz reminded me of my positive experience with Noom. So I agreed to the 7 day trial for $9.73. But then, the phone alert that my card was charged for that amount, was followed immediately by an alert that it was charged again for $59.40. I'm inclined to believe someone at Simple simply screwed up, because the iPhone App Store rates the app highly. I can't imagine that rating if customers signing up on the app experienced the same problems as we online customers. It's beyond me why Simple would continue to let their quiz bilk their online customers.

Total fraud. I've been charged $79.20 twice. Just by taking their survey ad. Someone needs to shut this scam down.

This is a scam - don't start the $1 trial or you will be charged for a full subscription even if you delete your account/cancel your subscription before the 7 days is up. Their T&Cs explain away everything. Agree with all the one start review below re deceptive practices. I'm sure they would all say a zero star review is more accurate.

Total SCAM! Stay away!! A lot of complicated double-talk. No refund possible. Just horrible!

It's a ripoff. The app doesnt work, it just keeps asking you to sign up again. I bet they bill me anyway.

I signed up for free seven day trial. I emailed them on the 7th day to cancel and was told I needed to do it online. When I tried to do it online it showed there was no membership to cancel. I was billed $79.20. I’ve requested a refund but haven’t received one and don’t expect to.

Update:
PayPal came through! After weeks of my trying to play nice with Simple, when I finally reported the transaction and the company as fraudulent, PayPal directed that Simple refund the 3 month membership of $59.40. And the shysters paid up. DON'T FALL THROUGH THE CRACKS! IF YOU WERE FRAUDULENTLY SIGNED UP FOR AND CHARGED FOR SOMETHING YOU HAD NOT INTENDED, IMMEDIATELY REPORT IT TO PAYPAL, YOUR BANK, YOUR CREDIT CARD COMPANY, ETC. AS A FRAUD. AND DON'T ACCEPT ANYTHING LESS THAN A FULL REFUND. DON'T BACK DOWN OUT OF FRUSTRATION. BE PERSISTENT. BROADCAST WHAT HAPPENED TO YOU. WHATEVER IT TAKES!

Original Post -
I signed up for $1 7-day trial (weight-loss plan). Now they had my PayPal info. Website continuously sent pop-ups to try to get me to then sign up for non-trial membership, which I kept declining. Next thing I know, I was enrolled for 3 months at a cost of $59.40. (They also processed a separate payment of $1 for the trial.) I promptly sent an email about the mistake and asked for a refund. Additionally, I canceled the tricked into "contract" on the website to ensure there would be no further charges. I do not believe my emails are even read or responded to by a real person. Responses are all canned and impersonal paragraphs. There is so much about this issue that has occurred, and I'll not try to include everything here. Suffice it to say that this company has written policies about cancelations and will not budge. There is apparently no consideration given to people who mistakenly end up with an order they did not intend to make! This is how they get past PayPal's protection process, if you claim you want to cancel and receive a refund. I will now have to process a claim that I was a victim of fraud and hope PayPal will see this company for the scammers they are. Wish me luck and thanks for reading.

SCAM ALERT! I tried their introductory offer, I unsubscribed three times. They then billed me for $79.20 for a membership. I did not authorize the charge. Now I have to go through days.of nonsense to block the charge. What a pain! Very unethical!

I would give this company a zero if I could, I have been charged for a membership I did not sign up for.

They even replied in such a non-customer-focused manner that made me realize this company is not what they say they are. It is such a shame to be scammed in such a way.

Truly heart breaking that we have come to live in a world where even looking up a company app means you will be charged.

After being charged in this way I looked up the company and it seems they have done this to a lot of people... DO NOT EVEN SIGN UP for the free trial period.

Nontrustworthy company - Nothing Simple about Simple.

I would give them zero if that were possible. I have been requesting a refund for several weeks. As is the day I accidentally clicked the membership sign up. They are refusing to refund me note saying it has been longer than 30 days. When I sent the requesting reversal times. Their method does not work for me