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Silver Bullion Reviews 

273
•
TrustScore 5 out of 5

4.9

Gold and Silver Trading Company
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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff members who enthusiastically guide buyers through the purchasing process with immense patience and great expertise. Consumers highlight the extremely smooth and efficient service, noting that retail transactions are always straightforward, highly secure, and very convenient. Buyers also appreciate the competitive pricing and the wide selection of precious metals available at the physical locations. However, some people mentioned difficulties regarding staff availability and complicated transaction processes. A few other people also felt that certain procedures involved unexpected time and extra obstacles.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that team members are friendly,... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professional and helpful staff who... See more

Price

Reviewers mention positive feedback about price, frequently highlighting competitive rates and good value... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the extensive selection... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Silver Bullion is one of the best known bullion shops in Singapore. I had several positive experiences with them - I trust them. Their staff are always professional and knowledgable. Their sys... See more

Rated 5 out of 5 stars

Friendly staff who is more than willing to explain how you can purchase previous metals and get you into the game. Easy to use and read platform that is good for everyone.

Rated 5 out of 5 stars

The staffs are friendly, helpful and knowledgeable. Shop location is very convenient (remember to redeem your parking after purchase 😍

Rated 5 out of 5 stars

The purchase was smooth and service by the staff is great. Location is convenient, just few minutes walk from promenade mrt station

Company details

  1. Gold and Silver Trading Company

Written by the company

Truly Secure Your Wealth. Silver Bullion is the safest place for your gold and silver. We sell, buy, authenticate/test, store, and collateralize bullion and electric vehicle battery metals (nickel).

Contact info

4.9

Excellent

TrustScore 5 out of 5

273 reviews

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No recent history of asking for reviews

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4.9

All reviews

(273)

63 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently had the experience of…

I recently had the experience of purchasing from Mia. From the very beginning, Mia was incredibly professional, attentive, and friendly. She took the time to understand my needs and provided thoughtful and insightful recommendations.

1 September 2024
Unprompted review
Rated 1 out of 5 stars

Sale order to sell an 1 Oz 2018 Maple

On August 15, 2024, I placed a sale order to sell a 2018 1oz Maple coin. However, when I visited the shop, the customer service officer informed me that the coin's condition was not optimal, and a $30 deduction would be applied to the buyback price. I disagreed with this deduction, noting that BullionStar would have bought it at a higher price than SilverBullion. I requested to cancel the sale due to the disagreement, but instead, SilverBullion's customer service completely canceled my account. Ultimately, I sold the Maple coin to BullionStar at their buyback price, which was higher. Overall, it was a disappointing experience with SilverBullion.

15 August 2024
Unprompted review
Silver Bullion logo

Reply from Silver Bullion

Dear Mr. Mu,

Thank you for sharing your concerns about the deduction on your Maple Leaf coin at the shop. We understood your dissatisfaction and waived the usual fee during the time of transaction, as a one-time courtesy.

As a business, we must consider the impact of a product's condition on its resale value. However, our priority is customer satisfaction. We value your feedback and are here to help improve your experience.

Please also note that your account is not cancelled. Simply email us at sales@silverbullion.com.sg and our customer service team will help you access your account.

Warm regards,

Vincent Le
Customer Relations

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