Silver Airways Reviews 58

I wanted to like Silver Airways, I read bad reviews and gave them the benefit of the doubt. But if you can avoid or can chose another option please do!

I flew from Newark to Puerto Rico round trip on JetBlue, then Puerto Rico to St Croix round trip on Silver Airways. Going down was awesome, no delay, everyone in Puerto Rico was lovely, we arrived in St Croix 20 minutes early. Great experience.

Coming back was where I saw the true Silver Airways! I was supposed to fly on Tuesday at 6:05pm off Island, arriving in Puerto Rico before 7pm to catch my flight with JetBlue back to Newark leaving at 10:50pm, plenty of time, even a slight delay and I'm good. Between 10am and 11am, I get multiple emails telling me the departure time was delay, to 6:20, 6:40, 6:10, back and forth, that's fine, then I was put on the 4pm flight off the island, I could make it so that's fine, I'm leaving the island. Then 5 minutes later, I was told cancelled altogether and that I was put on the 6:05pm flight off island the day after (Wednesday). 3 flights off the Island through Silver, 8am ish, 4pm ish and 6:05pm. Luckily Newark airport was having issues, so my JetBlue flight could be modified free of charge. So, I move that flight and have the same itinerary the next day. Extra day on the island, I'm staying with family friends, so accommodation was sorted, totally fine. I called silver and they said they flight was on so I didn't doubt it.

All Wednesday morning I'm checking my emails to see if there is any change to my flight like the day before, no communication, I'm hopeful. I have my boarding pass. I go to the airport and happen to go to the Silver counter to confirm the flight is going before going to TSA, they said they have been trying to contact me all day, to tell me there is a chance the flight will be cancelled. Told me the flight won't fly out if taking off after 6pm (even though the original flight was scheduled for 6:05pm, and they couldn't tell me why). I got no email, no text, nothing, which was shocking because the day before I got around 10 communications.

The flight isn't cancelled yet, but they still rebook me for the 8am on the next day (Thursday). We go and sit in Turtleback Brewery (the unofficial airport waiting lounge on island) checking to see if the flight from Puerto Rico is on its way, cause if it comes to Island, it has to go back. Still no emails or communications.

At 5:06pm the flight leaves Puerto Rico, great! We are also checking and you can still purchase a ticket online for the 6:05pm flight, on Silver's website, this tells me the flight is still on and not cancelled.

We drive back to the airport to speak to ladies on the Kiosk, they now say, yeah, it's coming over, but it's going back as a "re-po" flight, no passengers. They did not tell us that originally, if they did, I would have understood a little more but they told me just "it might be cancelled". We tried to ask why, if they had paying passengers scheduled for this flight. They were very rude again about the whole thing, telling me its a re-po, no passengers, "you have a flight tomorrow, what's the big deal" - I am 2 days late going back, 2 extra unplanned days out of work, thank goodness I'm staying with family friends because that would have been 2 extra nights in a hotel.

Now my JetBlue flight can't be moved again in the app, or cancelled, I call them, I have to pay a $100 cancellation fee, get a small refund, then have to rebook myself on another flight out of Puerto Rico Thursday afternoon.

Thursday morning, I go to the airport, there are lots of other passengers there, all flying Silver, so I am more hopeful. The rude lady is still being rude to everyone she speaks to, so I know it wasn't just me and the situation, it's how she treats everyone. But I didn't have to speak to them this morning.

3rd times a charm! We take off on time, land early, I sit in Puerto Rico from 9:30am to 4:20pm because to fly to Newark you take the 4:55pm or 10:40pm, and I'm back where I'm supposed to be, almost 48 hrs later.

My issues:
- Employees lying about the situation
- Being very rude when I was just trying to understand why
- If you have paying customers on the flight, and it HAS to fly back to Puerto Rico, why take them off and send it back as a re-po flight?
- I will get no compensation from them even though I was delayed leaving over 36hrs
- If you've ever been to St. Croix, you know there are not many flights off the Island, by 4pm, I had no other options to get out. I was relying on my booking to go through.

Now I know, Silver can only slightly guarantee you will get off island with them if you book the 8am flight.
I will stick to American Airlines, JetBlue or Spirit to get off Island next time.

On our flight from San Juan Puerto Rico to Tortola, we were in the air and they said they had to divert our 45 minute flight to st. Thomas due to an engine problem. When we got there they told us to get our bags and that was basically it. We had to pay $80 per person to get to Tortola on the ferry. On the way back they cancelled our flight and we had to spend an extra $300 per person to change flights to get back the same day to our destination. Will never ever fly this airline again. Also on our way there the flight before us with the same destination on silver airways had to turn around mid flight due to a technical issue with the plane.

My emailed Silver Airways COMPLAINT: When booking our tickets, I intentionally selected Row 2 due to the additional legroom it provides. My husband is 6'8 “and 270 pounds, and I am 5'10”, so having sufficient space is crucial for our comfort and well-being during a flight, even a short one. However, just before takeoff, we were abruptly instructed to move to the very back of the plane. Not only were we relocated, but we were also separated. We were told this was due to “weight distribution” and that no other seating options were available. This explanation was troubling, especially as some visibly empty rows and seats would have allowed for both more legroom and the ability to remain together. Even more concerning was the lack of empathy shown. The flight attendant acknowledged my husband’s size but still forced him into a cramped seat next to another male passenger with absolutely no legroom. At the time of being squeezed in a tiny space, he banged and scratched his knee, which made the situation more painful and uncomfortable. Only after I began taking photos of the situation and the people in front of me stated, "You should complain," did someone finally mention that he might be able to move “later in the flight.” We purchased our tickets at a premium for specific seats to ensure basic comfort. We were not given any reasonable alternatives, nor treated with the compassion or respect that any customer deserves. Given this unacceptable experience, I respectfully request a refund for the seat selection charges and any applicable upcharges for services we were ultimately denied. I would also appreciate reassurance that Silver Airways takes these concerns seriously and will work to improve how customers with special seating needs are treated moving forward. Thank you for your attention to this matter. I look forward to your prompt response. If I am ignored I will complain to BBB and post this on Yelp, Google, etc. I'd rather resolve this directly with you and provide an opportunity for you to make it right. If you'd like pictures, I am happy to send them your way!

THEIR REPLY: Thank you for contacting Silver Airways. Thank you for contacting Silver Airways and for sharing your recent travel experience on Flight 136. We sincerely apologize for the inconvenience and discomfort you and your husband encountered during your flight. We understand the importance of seating preferences, particularly for passengers who require additional space. Please know that while we do our best to honor all seat selections, seat assignments are never guaranteed and are subject to change at any time, especially when operational needs—such as weight and balance requirements—must be met to ensure the safety of all onboard. We regret that this adjustment impacted your travel experience and appreciate your feedback regarding how the situation was handled. Your comments have been forwarded to the appropriate team for internal review and coaching. At this time, we are unable to offer a refund for the seat selection, as our policy clearly states that changes may occur at the discretion of the airline. Thank you again for bringing this matter to our attention.

You can decide as the reader of this review if you want to take a chance on Silver Airways!
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DOT/FAA needs to step in NOW and shut down Silver Airways. They are canceling flights and stranding passengers. Silver’s bankruptcy filing and restructuring has done nothing to improve service. The flight routes/destinations are great but not under Silver management. Let a new company come in. Also, shame on United for staying partnered with such a terrible airline. DO NOT BOOK ON SILVER! You will regret it.

AVOID THIS AIRLINES. THEY SUUUUUUUCK

We are from Europe. We bought a round trip ticket from Fort Lauderdale to Key West.
When we arrived at the airport at 3pm we discovered that the flight that had to depart at 17:00 was delayed to 9:35 pm.
Nobody contacted us in any way.
The hour keeps changing. We don’t even know if the flight will not be cancelled.
Worse airline we ever experience.
Never again and never again in Florida where traffic is terrible.
This country is draining
M.T.

Silver Airways (now United Airlines) - is the worst, most unreliable airline I have ever had the experience of dealing with. Do not be conned into believing that because United purchased Silver that it will improve service. At this point my deep dissatisfaction with Silver has now spilled into the same feelings for United since they chose to purchase the bankrupt airline. There have been repeated cancellations and delays I’ve experienced. There have been numerouse traveling and delays for extended periods or outright cancellations, often with little notice and insufficient explanation. Before you say I shouldn't be traveling on this budget, low cost airline - it is these exact airlines that have marketed themselves as convenient direct flight options into / out of smaller airports.

However - I am warning every traveler - it is simply not worth it. The frustration and incompetence is not worth the stress and headaches involved. Just drive or take another airline even if it means a connecting flight.

This has become a pattern rather than an isolated incident, and it reflects a troubling lack of reliability and regard for customer experience. Most disturbing is that United purchased Silver - leading customers to believe that maybe a change for the better could be expected. That is not the case. The inconvenience, added expenses, and time lost have been unacceptable. I believe passengers deserve timely, transparent communication and consistent service—especially from a major airline.

We travelled from FLL to Exuma on the 1st March. We received multiple emails informing us of increased delays. Eventually left 5 hours late. No explanation, No apology, No compensation. A week later similar experience. Multiple emails informing of increased delays up to 9:06PM (6 hours after schedule). Then cancelled. We were dumped. No assistance with hotels. Staff were rude and unhelpful. It cost us over $3000 to find rooms for 6 of us, re-book flights, taxi's, lost accomodation at our destination, lost car hire etc. Silver airways, through lack of communication and stress caused ruined our holiday!

This airline entered Ch 11 bankruptcy protection in Dec 2024. They are experiencing significant cashflow problems and have no $$ to refund customers for cancelled or 90 min+ delayed flights (FAA law). I filed a dispute with my Citi credit card and immediately received a full credit for my tickets.

Silver Airways is the worst airline in history. On 2-3-25 my wife's flight from Fort Lauderdale to Orlando was delayed over 3 hours, and it had nothing to do with weather conditions. During this time, the flight clerks did not give an explanation for this delay, nor did they offer any compensation. My wife landed on Orlando over 3 hours late, had to pay her driver an extra $30 for waiting for her. When my wife contacted Silver demanding compensation under Federal Law, they refused, claiming since she took the flight, they didn't owe her anything. First of all, they kept delaying the flight, so she did not know when the plane would leave to book another flight. By the time the 3 hours came, there was no other flight to take. Reading on the internet, Silver filed for bankruptcy in Dec. 2024. Why were they allowed to operate in Feb. 2025 ? They violated Federal law, which says any delay over 3 hours not weather related must be compensated. When I sent a demand notice to their listed CEO, Sami Teittinen in Fort Lauderdale, it was returned by the post office as undeliverable.
Do not use this airline.

Less than 24 hours of my flight they canceled it both to and from and we were already in pensacola flordia in a hotel ready to go the next only reason i am giving one star is i can not give a zero

Same as everyone else states, cancelled flights On the way out and on the return (certainly can't be weather in Florida), lack of information, no help.... basically a flying disaster.

Going and returning flight beyond horrible with 2 hr delays plus on each end.

If they had a zero star rating. No much to say different from other the terrible, awful and crappy reviews on this so called airlines. Cancelled because of unavailable aircraft 15 minutes before departure. No availability on next flight. Here’s the rub, we were a family of 6 and they offered us a refund as they said they could not put us on the American flight leaving in a few hrs. There were seats avail on the American flight however. We booked ourselves on the American flight and when we got on that flight there were at least 10 folks from our cancelled Silver flight on that same flight who told us that Silver arranged this alternative flight for them at the gate.
So first you are INSANE if you think you’re good on any Silver flight. They just don’t care to extend good reliability or customer service.

Read the reviews, we lived most of what you read. Fort Lauderdale based staff is horrible. Enough said...

I’m a pilot and I fly all the time. I thought I have seen it all but Silver is in a category of its own. No communication to a flight that is delayed for 30 min past the already 1 hour delay then they tell us that we are waiting on the pilots but no clue how long we will wait. My flight arrived 2.5 hours late then we sat for 25 min on the ramp waiting for a spot breathing in exhaust fumes the whole time
Please never fly Silver Airways
Get a cheap charter flight if you need to

Had our flight cancelled last minute by Silver Air due to the flight not being full, we were told. Our 2;30 pm flight was cancelled about 8:30 pm 6/8/24. All day at the airport in Abaco, Bahama. Missed our connecting flight in Ft. Lauderdale. We were lied to by the gate agent regarding Silver agreeing to "gladly reimburse us for our expenses until we flew out tomorrow". After incurring Hotel, meal, and Taxi costs in excess of $800 for 1 night in the Bahama (it isn't cheap) 4 months later have not even heard a word from Silver Air. Folks, you might as well anticipate Silver Air doing this to you (I've flown them once before and they did this to me/family then too) and pay a little more to an airline like DELTA or Bahama Air that is much more dependable and trustworthy, and at least they have "people" who can/will talk with you. Silver is TERRIBLE. Nobody to talk with, only email that's never responded too when you ask a question. PLEASE, pay a little more to fly in/out ONTIME and to guarantee that you will not miss your connecting flight or car rental! SILVER SUCKS!

Terrible terrible company!!! We were a group of 9 people, we arrived at 1:14 the flight was supposed to be at 1:55,at 1;37 we stop by agent gate to find out what was going on and they just said it was to late the plane was already leaving. They failed to keep passengers informed then departed early, without any communication with passengers. Lied about trying to call, they did Not call passengers. They were rude, unprofessional and have not good manners at all.
We told them we have kids one of them with autism and they did NOT care........very insensitive

Terrible terrible company!!! Posted that the flight was delay, failed to keep passengers informed then departed early, without any communication with passengers. When I arrived there we 10-15 waiting to board, still plenty of time to accommodate passengers, but they refused. Lied about trying to call then told me the posted delay announcement was an estimate only and that we should have waited at the gate. So rude and thoughtless 😬

This company in my opinion is terrible, the have no compromise with costumers, they always late, bad Tratamant, bad experience.