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SIG Roofing Reviews 

366
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff who consistently go above and beyond to provide expert advice and quickly source required products. People also highlight the exceptionally reliable delivery service, noting that orders always arrive on time and drivers are exceptionally polite and accommodating. Some reviewers were not happy with customer service, mentioning poor communication, a complete lack of assistance, and unhelpful staff at specific branches. A few people also experienced frustrating delays with their scheduled deliveries or received damaged goods that unfortunately required extra attention to resolve.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, extensive... See more

Service

Users describe positive interactions with service, highlighting fast and reliable support from knowledgeable... See more

Product

Reviewers mention positive feedback about product quality and availability, highlighting a comprehensive... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast turnaround times and... See more

Customer service

Consumers find customer service to be exceptionally positive, with reviewers reporting that staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shannon at st ives branch in Cambridgeshire has really transformed your experience at SiG. Very helpful and sees your project till the end. Nothing is ever too much trouble and makes you feel you wan... See more

Company replied

Rated 5 out of 5 stars

We have been doing business with Portsmouth SIG over the last five years and couldn't praise this branch enough. All of the gents are polite, respectful and always go the extra mile. we would like to... See more

Company replied

Rated 5 out of 5 stars

Every person I dealt with at SIG, from Branch Manager to Delivery Driver, was completely positive and helpful - nothing was too much trouble. Calls were always returned in a timely manner. One of the... See more

Company replied

Rated 5 out of 5 stars

The only merchant in the town to help nothing was too much trouble for the young lady. Dawn talked me through some different options helping me decide on the most suitable products. Order placed... See more

Company replied


Company details

  1. Roofing Supply Store
  2. Roofing Contractor
  3. Solar Energy Equipment Supplier

Written by the company

If you’re looking for a roofing partner that delivers reliability, choice, and support, we offer one of the most comprehensive solutions in the industry. With over 40,000 roofing products in stock, we give you unbeatable variety - whether you’re working on a small residential repair or a large-scale commercial project. Our range includes trusted top brands sourced directly through our nationwide network, ensuring consistent quality and dependable supply. We operate specialist branches dedicated to pitched, flat, commercial, industrial, and solar roofing, meaning you always get tailored expertise for the exact type of project you’re managing. To keep your schedule on track, we provide flexible delivery options, including next‑day delivery on many items, so materials arrive when and where you need them. To support confident planning and accurate budgeting, we offer a FREE estimating service, helping you cost your work quickly and precisely. Plus, our sample and matching service ensures that every product aligns perfectly with your project’s requirements - no guesswork, no compromises. Whether you’re an independent tradesperson or managing major builds, our flexible cash and credit accounts are designed to fit the scale and flow of your workload. Ultimately, we’re here to make every roofing project simpler, smarter, and more successful.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

366 reviews

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4.7

All reviews

(366)

312 reviews in the last 12 months

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Rated 5 out of 5 stars

Great help and service from Sig…

Great help and service from Sig representatives

6 May 2026
SIG Roofing logo

Reply from SIG Roofing

Hi Jake,

We're happy to hear that our team provided great help and service! Thank you for your positive feedback; we appreciate it.

Thanks, Sophie

Rated 4 out of 5 stars

Staff try to help as much as they can .

Staff try to help as much as they can .

6 May 2026
SIG Roofing logo

Reply from SIG Roofing

Hi Mark,

We appreciate you mentioning our staff's efforts to be helpful. Thank you for your positive feedback; it means a lot to us.

Thanks, Sophie

Rated 5 out of 5 stars

Great company to buy from!

Good range of top quality products!

8 May 2026
SIG Roofing logo

Reply from SIG Roofing

Hiya, We're glad you found our selection of high-quality products to your liking. Thank you for your positive feedback; it means a lot to us.

Thanks, Sophie

Rated 5 out of 5 stars

Great staff

Great staff, go above and beyond to get our materials out to us. Very knowledgeable and helpful with our orders. Wouldn’t go anywhere else.

7 May 2026
SIG Roofing logo

Reply from SIG Roofing

Hiya,

We're happy to hear that our staff are knowledgeable and helpful, going the extra mile to fulfil your material needs. Thank you for your continued business and positive feedback!

Thanks, Sophie

Rated 1 out of 5 stars

Have the stock you need when you need…

Have the stock you need when you need it. In fact have any stock. No TandG boards ever.

6 May 2026
SIG Roofing logo

Reply from SIG Roofing

Hi Vince,

We appreciate your feedback and apologise for the trouble finding the materials you needed. I'll get the branch manager over at SIG Roofing Eastbourne to give you a quick call to discuss this further.

Thanks, Sophie

Rated 5 out of 5 stars

Always a great service at Kings Langley…

Always a great service at Kings Langley SIG, Andy and his team are always a great help

6 May 2026
SIG Roofing logo

Reply from SIG Roofing

Hi Toby,

We're happy to hear that you consistently receive great service. Our team strives to provide helpful support, and we appreciate your positive feedback.

Thanks, Sophie

Rated 5 out of 5 stars

great experience

great experience, good staff, always happy to help.
good prices.

24 March 2026
SIG Roofing logo

Reply from SIG Roofing

Hi Bryan,

We're glad you enjoyed your experience. It's great to hear our staff were helpful and that you found our prices agreeable. Thanks for your feedback.

Thanks, Sophie

Rated 5 out of 5 stars

Great customer service

Great customer service and pricing is also reasonable

29 April 2026
SIG Roofing logo

Reply from SIG Roofing

Hiya, We're glad you found our customer service great and our pricing reasonable. Thank you for your positive feedback; we appreciate it.

Thanks, Sophie

Rated 5 out of 5 stars

Great service

Set up an account within 24 hrs. All roofing materials delivered next day. Can’t get much better than that!!

2 May 2026
SIG Roofing logo

Reply from SIG Roofing

Hi Jonny,

We're happy to hear that the account setup and material delivery met your expectations! Thank you for sharing your positive experience with us.

Thanks, Sophie

Rated 5 out of 5 stars

New Roof Sidcup

I made my first enquiry with Dan at SIG. I’m not in the industry, but I am project managing an extension. Dan took ownership of my query knew I needed some guidance and was really helpful. The price was competitive and I had spoken to 3 other distributors. This branch were the only ones to have the Marley anthracite plain tiles in stock. Other companies had 3 month waiting lists so I was really impressed.

I had to call and change my delivery dates 3 or 4 times and not once did I get any negativity from the person I spoke to.

Donna handled my query after initially speaking with Dan and I can’t thank her enough for being friendly and supportive when I needed to add/change some of the items on my order.

It was then I started to communicate with Tom often when changing delivery or asking if they could split delivery and so on. Tom is fantastic on the phone and even nicer in person when I had to visit the store to pick up items realised I needed but hadn’t ordered. I’m really pleased to have met most of the team.

The yard team are helpful, will help load and are friendly and I’ve experienced some grumpy people while doing my extension, but not here!

Thank you to everyone at this branch, Tom you are brilliant, Dan and Donna really brought this purchase to life after I was giving up on the titles I wanted.

Recommend trade or not, they’ll be fair and honest and you can’t ask for more than that. Ad

22 March 2026
Unprompted review
SIG Roofing logo

Reply from SIG Roofing

Hi Ad,

We're happy to hear that you received helpful guidance and competitive pricing. We appreciate you mentioning the team's friendliness and support when managing your order changes and are so glad we could assist with your project. Thank you for your positive feedback!

Thanks, Sophie

Rated 1 out of 5 stars

If there was zero stars I would have…

If there was zero stars I would have used that
Ordered insulation 3 weeks ago for delivery 14 th not getting until 21 st

14 April 2026
SIG Roofing logo

Reply from SIG Roofing

Hi Neil,

We regret to hear about the delivery delay and any inconvenience this situation has caused. I'll arrange for our branch manager to give you a call to discuss this further.

Thanks, Sophie

Rated 5 out of 5 stars
SIG Roofing logo

Reply from SIG Roofing

Tony Turner,

We appreciate you taking the time to share your positive experience; we are always ready to assist!

Thanks, Georgie

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