sierrachart.com Reviews 

This is a direct quote from their website:

"Sierra Chart is traditional quality software. We do everything from scratch. We are not woke or insane. In a world of complete insanity, and where software, in particular Microsoft Windows, is in a state of massive decline and becoming woke and insane and deranged and completely dysfunctional and inefficient, you can find refuge in Sierra Chart with stable, efficient, well engineered and rational software."

Amazon piece of software for professional level trading good support system and reasonable price.

Most stable and feature rich platform available to the independent trader. Customer for over a decade.

I trade futures from about 20 years!
I tried practically all the most famous futures platforms.
SC is one year light speed over all competitors,especially for scalpers... Like me!
You need only couple of weeks full immersion study to "understand" it's logicals!

Who know i know is the best platform in world

I have used Sierra Chart for trading futures for about 9 months. The platform is geared towards professional traders and/or those with a decent knowledge of technology to be able to configure the full power and capabilities of the platform.

I have interacted with their support function several times and always had expedient, helpful responses. As others have mentioned, they can often point people to past responses/resolutions from other posts, but this makes sense rather than writing the same thing over and over again. Their electronic documentation is excellent, although more suited to those with a technical or trading background. Using a Gen AI platform to read their public website and provide more detailed, step-by-step answers is very helpful. Sierra also have a great API for coding your own indicators or data studies - again, with zero C++/coding experience, a few hours on a Gen AI platform and a bit of copy and paste gets it done perfectly.

Overall, a powerful and highly performant trading app if you have the knowledge and patience to learn to use it appropriately.

If you want to trade with a Windows 95 Style environment and you will pay alot of $$$ for this software, and like attitude on the tech support chat!! And to see things disappear or be greyed out features! Then this is the platform for you!

The worst ever! Lot of popups that continuously show up! They hide everything! One has to search eternally for finding stuff and if you do find it, it won’t work properly.

No customer service!!!

My recommendation: RUN FOR YOUR LIFE!!!!!!

I suspect the majority of people writing reviews on TP aren't traders. A quick scan elsewhere will show - along with my own experience, that Sierra has been around for a long time and is head and shoulders above any other retail trading platform. Yes, the UI is out of date, the customer service lacks panache and is occasionally crunchy, but most of all it takes a few weeks to navigate your way around and is complex. Hence most people give up. But all that is because it is the best in the business. The next grade up is custom written software written by the big guys.

Do your due diligence on SierraChart. Two brothers from New Zealand, who hide in the midwestern US, own Teton IT Managment Services and SierraChart is merely a fictitious business name.

The company address is listed as 30 N. Gould St. Suite #4261, Sheridan, WY, 82801 which is a small storefront rented by 53,267 different scam "businesses." The Wyoming Attorney General’s Office Consumer Protection Division launched an investigation of that address in November of 2024 and is accepting a boatload of complaints.

They likely won't be in business much longer, as evidenced by their buggy and outdated trading platform and website. Remember... in most markets, trading deposits are not insured. Don't deposit anything into a sinking ship.

Scammers watch out! They will take your money!

If l could give them a zero l would. They also do data collection and literally will stiff you out of your deposit to buy in to their data and trading platforms. Very upset they refuse to work with you as a staff or contractor. If they do this to a contractor or staff, imagine what they can do to you as a investor.

Great customer support, but software needs to be updated to modern standards as i find it very out dated, extremely un-user friendly, poor chart mechanics and intuitiveness.

Pretty old, the site is old and the app I think you guys should improve it, and also pls do like lifetime one payment becusse j can’t just keep paying $50 a month for some charts on my screen.

Worst customer service I've ever seen.

I've found a couple of REAL bugs and posted them on the support forum. Every single time they have said it's "expected behaviour" even though it has made no sense at all. I'm a developer, trader and have made my own trading software also. I definitely know what is a bug and what is not.

When I've tried to fight back a little to get the bugs fixed, they have deleted the threads and banned my account from posting for some time.

Extremely poor customer service. You get what you pay for. The support ticket system is out dated and ridiculous.

Sent a request for service to their private messaging system. Requested a refund unless their team could help me get a template installed that wasn't previously working. Also requested bybit data which they don't have; understandable, but not transparent about that lack of broker support on their website. My private request was then posted to their public message board in an attempt to make an example out of me?? I'm not sure honestly... Still haven't received assistance on the template installation just the public execution. Taking my talents to ExoCharts or TealStreet where I'll surely get a better user interface and experience.

Best charting software
Not easy to use and support is a bit rude
But this software is second to none
The support forum is the place to go when you have a problem. Usually they answer in a couple of hours
They have developed their own order routing (TETON) that allows to place bracket orders server side
I am waiting for an agreement with AMP for TETON

They have a good product but absolutely shocking customer service. They made a mistake with my auto-billing - they debited double the amount due and 3 weeks early. When I requested a refund (for what was their mistake) they insisted I had to pay a refund fee. No apology, just arrogance and rudeness, telling me they weren't there to discuss their policy and I could cancel my account if I wasn't happy. Had they apologised or been nice about the problem, I would have ignored it and left the funds on the account. But given their attitude, I'll likely make a credit card chargeback.

Sierra Chart is arguably the best retail trading platform currently available for technical traders. Sadly, their customer service is the worst I have experienced. They randomly drop support for data feeds and brokers without notice (unless you are scouring the entire forum each and every day I suppose). And they refuse to add newly introduced instruments to the platform for specific brokers - even when you are using THEIR OWN Denali datafeed. I was told to request a refund if I was unsatisfied. And upon doing this, they credited only 15% of the balance due - with no explantion.

if you are a serious trader, I would stay away from Sierra Chart and look elsewhere for a platform that will both meet your needs and offer you the level of service required to trade professionally.