Sidey Reviews 271

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and high standard of work, often describing them as polite, efficient, and respectful of property. The products, including windows and doors, are frequently highlighted for their fantastic appearance and excellent quality, with many consumers feeling safer and more impressed with their new installations. The overall service, from initial sales to installation and aftercare, is often described as excellent, with timely arrivals, efficient work, and thorough clean-up. However, some customers also noted issues with the quality of the sealant around windows, describing it as poorly applied. A few people experienced problems with door handles breaking prematurely and some reported issues with water drainage from newly fitted doors. There were also occasional mentions of scratched windows upon installation and doors catching when closing, requiring follow-up visits.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the prompt, efficient, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Product

Customers consistently note positive experiences with product quality and installation. Many reviewers are... See more

Quality

Clients share positive opinions on quality, with many praising the fantastic appearance and great quality of... See more

Based on these reviews

Rated 5 out of 5 stars

We had the pleasure of Sidey attending our property today to install new windows. From the 1st contact with Paul and Gavin to the end result was so pleasant and easy. The fitting team couldn't ha... See more

Company replied

Rated 5 out of 5 stars

I recently had my front door replaced with a fire door by Sidey, and I couldn't be happier with the service. From start to finish, everything went smoothly. The workers were polite, professional, and... See more

Company replied

Rated 5 out of 5 stars

The team were absolutely fantastic from start to finish. The two young lads were very respectful of the property, cleaned up well after all the work was done and also very careful, caring, polite an... See more

Company replied

Rated 5 out of 5 stars

Arrived on time and fitted 3 windows in just under 4 hours. Used plenty of dust sheets to protect our relatively new carpets and cleaned up behind them. A job well done and at a reasonable price

Company replied


Company details

  1. Window Supplier
  2. Door Supplier
  3. PVC Windows Supplier
  4. Window Installation Service

About Sidey

Written by the company

Established in 1932, Sidey are Scotland’s leading manufacturer, supplier and installer of quality windows, doors, composite fire doors & living spaces. Our products achieve energy efficiency, security, durability, and whole-life sustainability. Serving Homeowner, Trade, New Build & Social Housing sectors for over 90 years, Sidey has gained an unrivalled reputation.

Free Quote

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Both Chris and Michael (Edinburgh Duo) …

Both Chris and Michael (Edinburgh Duo) from Sidey were very accomodating with our circumstances, worked very hard, and tidied up after the work was done. Great guys, very cheerful, great chatter, excellent politeness and very understanding. Thanks very much guys, very nice meeting you both.

13 April 2026
Unprompted review
Sidey logo

Reply from Sidey

Thank you so much for your review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Great customer service from initial…

Great customer service from initial visit to post fitting

12 February 2026
Sidey logo

Reply from Sidey

Thank you so much for your review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

fitters...

14 April 2026
Sidey logo

Reply from Sidey

Thank you so much for your review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Prompt service & class product

Prompt service & class product. Needed to add that everyone from start to finish were great. So so happy with end result.

10 March 2026
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Door installation

Excellent service from initial look around showroom to installation of new doors. Installation was prioritised due to problems with my locks. My decision to choose Sidey over a competitor was their new door handle locking mechanism.

31 January 2026
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

ÙPVC Windows and Doors

Had my whole house supplied and fitted with triple glazed white pvc windows and white pvc half glass front door. Absolutely ecstatic with the end results. Fitters took all my wooden venetian blinds down for me and then refitted them when finished, as I have mobility issues. Whole house done in half a day, with minimal upheaval, and cleaned and hoovered when finished. I have the utmost respect for the fitters, they didn't even stop for lunch or any breaks, just heads down to the job in hand. I would highly recommend this company, they are the best for professionalism, sheer hard graft and care.

Elaine Anderson

6 March 2026
Unprompted review
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

We had the pleasure of Sidey attending…

We had the pleasure of Sidey attending our property today to install new windows. From the 1st contact with Paul and Gavin to the end result was so pleasant and easy.

The fitting team couldn't have been more professional and hardworking, they were helpful and high standard of work.

The windows look fantastic and of great quality, highly recommended company. Caroline and Chris Kilmarnock

4 March 2026
Unprompted review
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Fitting new front door was a great…

Fitting new front door was a great experience to have reliable friendly workmen who were polite and very tidy and turned up on time.

18 November 2025
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Got a new front door

Got a new front door. Really good service and a fair price. The door itself is great. It is light grey and when being installed the fitters said they didn’t have grey silicone/sealant for outside, but would come back to do this. I thought yeah ok, but got a call and it was done today. Would recommend.

5 February 2026
Unprompted review
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

From sales to fitting Sidey delivered

From sales to fitting Sidey delivered. Great product at good price.

13 November 2025
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 2 out of 5 stars

Look elsewhere, you might pay more but it'll be worth it

Despite an issue with the quality of workmanship of a door at my last house, I used Sidey to replace both doors at this house. The actual fitting was fine but the door handle wasn't the one I ordered but this was replaced.

My front door was fitted a couple of months ago and I'm now waiting on visit 4. During the fitting of the new door I could hear that the installers were less than happy with Sidey, management need to ask themselves why, the answer of course is usually bad management!

First, the style of door wasn't what I expected. Apparently I was told at the time of sale that they style I wanted (same as my side door) was no longer available, I'm pretty certain I'd have remembered that but I can't prove otherwise.

The door was fitted but it was the wrong colour of storm guard, no big deal and it was replaced.

However after the guy left I noticed the door was catching when it was shutting, it hadn't been checked at all. So call number 2 was logged and the issue was rectified.

Unfortunately soon after I realised that it was blowing a hoolie at the bottom of the door and letting rain in. Call number 3 was logged.

A guy came and 'sorted' it by adjusting the side stoppers and making the drainage holes bigger (same guy that changed the storm guard). Call number 4 has been logged, will it be fixed?

The quality of the doors is actually good so well done production, just be good if the right parts were fitted!

The customer service folk are polite and helpful although probably fedup hearing my voice and moans.

Maybe some retraining is needed for the rest of the crew.

I will be replacing my windows in the next wee while, Sidey will most defintely NOT be getting the work.

29 January 2026
Unprompted review
Sidey logo

Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

Had windows installed today by Chris…

Had windows installed today by Chris and Michael (The Edinburgh Team!) and have to say they have done a great job.
Good fellas, good work, good banter.
Thank you!

9 January 2026
Unprompted review
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Fantastic installation over 3 days.

Fantastic installation over 3 days.
Scott & his colleague were supper efficient and clean.

I would recommend Sidey to anyone.

1 December 2025
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 4 out of 5 stars

Door fixed professionally and not done…

Door fixed professionally and not done thoroughly check due to that door frame started leak within week and they took 2 weeks to fix the problem after reporting
At least now no leak.

16 December 2025
Sidey logo

Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. If you would like to discuss this further, please email sideyinfo@sidey.co.uk.

Rated 5 out of 5 stars

Recently had a fire door installed at…

Recently had a fire door installed at my flat. The whole team from the showroom, the office and fitters were great! The fitters were prompt, friendly and efficient. The door was fitted well and the door is lovely! Would definitely recommend.

25 November 2025
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

All the saff were pleasant, helpful and fulfilled the work in a timely manner. There have been no problems.

Having spent time choosing a company in a competitive market, arranging an order, having the work completed I do not want to spend more time on this. Job well done as specified - end of story.

5 November 2025
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

Fantastic workman ship

Absolutely delighted with my new windows from sales measuring & fitting.
The fitting team arrived on time very polite young men clean workers tidying up along the way & making sure area was tidy before they left would definitely use sidey again or recommend this company

19 September 2025
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 1 out of 5 stars

Clowncompany employs clowns

company hires clowns to come to your property to damage your stuff and leave their mess for you to clean up
don't leave these clowns alone in your property, go find a proper windows installer, you will thank me for this advice.

5 December 2025
Unprompted review
Sidey logo

Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars

Excellent product

Work carried out efficiently and with little disruption, very happy with the product.
Contractors were excellent and left the site clean and tidy.

10 November 2025
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look