Sicilyluxuryvillas.com Reviews 

282
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

A beautiful villa. We were a family of 6 adults and one toddler. We loved the location away from busy beach area but walkable too. The pool was gorgeous, good size with nice shady areas. The 2 main... See more

Rated 1 out of 5 stars

We rented a villa near Noto for three weeks at c. €20,000 per week. In our second week the property was burgled: roughly €3,000 in cash was taken, along with the travel documents of one of o... See more

Rated 5 out of 5 stars

Kiwi Villa was a wonderful place to spend a quiet week after our son’s wedding in Sicily. The living areas were spacious and well equipped. The swimming pool complex was perfect. In fact, we felt at... See more

Rated 5 out of 5 stars

We spent 3 weeks in august at Villa Le giare. Very convenient location as walking distance to the beach and the local shops and about 15-20 minutes walking from the main piazza in mondello. Beauti... See more

Company details

  1. Vacation Home Rental Agency
  2. Vacation Rental

Written by the company

Sicily Luxury Villas are a team of enthusiastic experts, each with lots of experience in the tourist industry. They have specialized in creating personalized holidays in prestigious villas since 2005. With vast choice of luxury villas scattered throughout Sicily and its enchanting minor islands, their experts are skilled in meeting the needs of individual clients, offering a bespoke service to help you select the the perfect villa and necessary amenities to craft your dream holiday in Sicily


Contact info

4.2

Great

TrustScore 4 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(282)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect Villa in Sicily

We really enjoyed the Villa.
Sylvio was so kind and helpful.
We are already planning to go back.
The view from the Villa, the pool, the confort, everything was perfect for our family. We really enjoyed Acquedolci, typical town with no tourist.
Our holiday was perfect, we should have stayed 2 weeks.
Thanks Sylvio and we hope to see you in the near futur.
😘from Canada 🇨🇦

1 August 2023
Rated 5 out of 5 stars

A fantastic family holiday!

We have just spent 2 magical weeks in Sicily jam packed with fun activities, a fantastic villa and wonderful food! Giorgia made everything totally easy and perfect for us. She booked restaurants, boat trips, dune buggies and was generally a mine of Information and was always available to assist with every small detail. I can’t recommend our experience highly enough and would definitely use Sicily Luxury Villas again. Thank you for giving us a fabulous holiday!

4 August 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

Isobel and her family have been the perfect guests at Torre del Falco villa.
They left the villa tidy and clean and were always very careful to communicate everything.
Isobel was always very thoughtful, she never texted me on Sundays and was very flexible and relaxed and this made it very easy and pleasurable to interact with her.

I really hope to have the possibility to meet and assist Isobel and her family again.

Giorgia

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, well organised and the service was of great quality.

14 July 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

Massimiliano and his friends were fabulous guest.
They greatly enjoyed Aristocratica Villa and we hope to see them next year!
Giorgia

Rated 5 out of 5 stars

Excellent & exciting experience with Sicily Luxury…

The total experience with Sicily Luxury Villas has been first rate. All of the leasing agents, property managers, their associates and the staff are very professional, friendly and accommodating to our needs. An added surprise feature that Sicily Luxury Villas includes as a complimentary service is a personal concierge to assist with travel destination plans, tours, activities and various attractions in the area. This skilled professional facilitator is named Giorgia Cipolla and she turned out to be the most valuable and important person to us because without her we would not have known where to go or what to do. Giorgia arranged wonderful boating excursions, private dinner reservations, travel itineraries, recommendations and guidance. She answered a thousand questions about Sicily throughout our entire stay. Truly, Giorgia’s help and advice is priceless! Also, the selection of properties that the company provided to choose a vacation rental for our family this month were of excellent quality with unique character and views. We picked the Villa del Torre and it was awesome! We are anxious to return again!
~ Ginger Mitchell

15 July 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

Ginger and her family have been the perfect guests and I felt very sad when their holiday in Sicily came to an end.
I got in contact with Ginger more than a month before their arrival and together we planned the itinerary and activities for her holiday in Sicily. From her first email she demonstrated a great humanity and was always making sure everybody around her was doing well and that she wasn’t disturbing anybody. In all her emails she took genuine interest in me by asking me how I was or by making personal comments. This aspect of Ginger reflected also when she arrived at her Torre del Falco villa. She was always caring towards the staff and before leaving the villa went to the extent of cleaning and tidying everything. In fact Ginger and her family left both the villa and also the car they had rented absolutely spotless and everybody who worked with and for Ginger was absolutely amazed.
I had also the honor to meet Ginger and her family in person and they all made me feel so welcome, each member of the family was truly great, it would be a dream if all guests were like them.
I really hope to have the possibility to meet and assist Ginger and her family again.

giorgia

Rated 5 out of 5 stars

A perfect stay in a stunning villa

Our stay at villa Marina far exceeded our expectations. The Villa was perfect for our family holiday and is ideally located, close enough to walk into the action of Naxos but far enough away to relax.
Having both our lovely pool and the sea at our door step meant we had the best of both worlds. The villa is stunning, was perfectly clean and the service both leading up to and during our stay was exceptional.
Ottavia helped organise a wonderful in house chef and cooking lesson day which was perfect for our group and a delicious lunch. We also managed to visit nearby Etna and Taormina which were close and easy to access.
We would all recommend staying at Villa Marina and would return again in the future.

14 July 2023
Rated 5 out of 5 stars

The Hollis stay at Villa Senia

Our stay at Villa Senia was truly memorable for all of the right reasons. Firstly our concierge Marcantonio was very helpful before we arrived with suggestions and bookings for tours and restaurants. Then Villa Senia itself is beautifully set in the Sicilian countryside and is very modern and fully equipped. The pool is fantastic, the views are awesome and you are left wanting for nothing. The real stars of the show are the host, Silvio, and his family. We were lucky enough to meet all of them and nothing was too much trouble, with the assistance of google translate 😁! Silvio, Erika and the boys are very kind and generous and we feel like we have new Sicilian friends. We cannot recommend Villa Senia highly enough - 6 ⭐️’s Silvio!

2 July 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

Thank you very much for the kind words, they were much appreciated by our staff.
You were impeccable guests and we hope to see you again soon in Sicily.
The staff of Sicily luxury villas 😊

Rated 5 out of 5 stars

Beautiful villa and location

We had a wonderful family vacation at Villa Le Giare! The outdoor spaces were great for gathering, especially the seating areas by the pool, villa entrance and the outdoor dining room. One of the bedrooms also had an outdoor terrace. The villa was even more spacious than the pictures and the location was perfect - an easy 10 minute walk to excellent restaurants and the beach. Flavia and the villa owner were very responsive and gave us excellent suggestions for restaurants, wineries and day trips. I highly recommend!

1 July 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

Dear Valerie,
many thanks for you kind words.
I am happy to know you and your family had a special time at Villa Le Giare.
We very much look forward to having you again as our guests.

A presto,

Flavia

Rated 5 out of 5 stars

Beautiful Villa

Beautiful villa with spacious, well air-conditioned rooms. The staff was cheerful and always helpful. Great place and would 100% recommend for others to stay.

30 June 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

Dear Aziz,
really thank you so much for your kind words about villa Casa del Conte!! I am really happy you loved the villa and thanks a lot again for everything!! You and your friends are amazing and hope to see you soon :)
I wish you the best!!
Ottavia

Rated 5 out of 5 stars

The villa was brilliant in all ways

The villa was brilliant in all ways, space, location, facilities.

9 July 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

It was a real pleasure to be Lucy and her family’s concierge during their stay at Villa Acqua.
Lucy was always very considerate and attentive to communication and this made the organisation of her stay very pleasant and easy.
Furthermore, the guests left Villa Acqua in perfect condition, showing respect for the structure and the rules of the villa.
Thank you Lucy, I hope to see you again soon!
Giorgia

Rated 5 out of 5 stars

Really the best service I ve met in…

Really the best service I ve met in Italy! Supporting all the time, helping in every situation!
Giorgia organised everything quickly and really at high level! Very polite and smart! We surely will come back with this company next summer!! Thanks a lot!

15 July 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

It was a real pleasure to be Diana and her family’s concierge during their stay at Torre del Falco villa.
It was great fun to plan Diane’s stay and activities, it was incredibly easy as she was very precise and attentive when communicating.
Furthermore, the guests really enjoyed their Torre del Falco villa and left it in perfect condition.
Thank you Diane, I’m really looking forward to planning next adventurous holidays for you and your family!

I wish you the best!!
Georgia

Rated 5 out of 5 stars

I was a little hesitant when I booked…

I was a little hesitant when I booked with Sicily Luxury Villas since I had no experience with renting a Villa in Europe. I was completely satisfied with the service I received from the minute I booked to the support I received prior to and during my stay. Every detail, request, and questions were answered immediately. Every tour, transportation, recommendations and reservations were taken care of immediately and followed up. A special special special thanks to my concierge Flavia who made our visit seamless and pleasant. I cannot give enough praises to Sicily Luxury Villas!!!

8 July 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

Dear Frank,
many thanks for your special kind words.
As you know, for me it has been a great joy supporting you and your family on this special trip. I am very happy to know you had a lovely time at Villa Arcadia and in our beloved Sicily.
We very much look forward to having you again as our guests.

Grazie moltissimo,
Flavia

Rated 5 out of 5 stars

The villa is gorgeous

The villa is gorgeous. The pictures don’t do it justice. Roberta did a great job coordinating, and Massimo was very helpful during checkin and checkout.
This was a great location from which to launch day trips to Trapani, Erice, Lo Zingaro, Valley of the Temples, and Selenute.
Also, the we used the chef service 2 or our nights and were very pleased with the experience- what luxury!

24 June 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

Dear Dana
I am happy to know that you spent a nice time with your family at villa Torre del Falco and you enjoyed your time in Sicily.
Thank you for being so kind
Best
Roberta

Rated 5 out of 5 stars

A slice of peace and beauty - our best villa abroad

This was one of our best experiences in renting a villa abroad. Sicily Luxury Villas were prompt with our booking and offered a range of additional services prior to arrival, such as for bike hire, in-house chef and grocery shop. Our contact, Flavia, ensured we were comfortable for our entire stay. The villa itself was beautiful - spacious luxury with our own pool and views. The local restaurants at the palace (only a walk away) at Donnafugata were an added bonus in the evenings - with a good local menu and Italian gelato. The owner of the villa, Bruno, was extremely hospitable and generous. Our stay was a 10/10 and we'd recommend it to anyone who is looking for a slice of peace in the Sicilian country, slightly off the beaten tourist track.

23 June 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

Dear Arun, thank you for your kind review, I am sincerely happy to know that you spent a nice time with your family at villa Dabbanna and you enjoyed your time in Sicily.
We hope to welcome you again!
Flavia.

Rated 5 out of 5 stars

Villa Senia Sicily

Sicily luxury villa found us Villa Senia. It is a beautiful house with great views. The villa is very close to the local town for shopping and restaurants. The real high point of our visit was the hospitality of the owner Silvio and his family, they were superb, lovely people, who would do anything to make our stay memorable and special.

11 June 2023
Rated 5 out of 5 stars

Very peaceful

It was an environment integrated with nature, with a large and safe area for children. Therefore our little girl had a lot of fun. Our room, the food and the surroundings were clean. Ignazio and his wife Serena welcomed us. Their communication is very friendly. They responded positively to all our requests and did their best. I would have liked to chat with them a little more if we had time. We felt like one of the family. We had our own car. We traveled around Sicily using the highway and rested here in the evening. This place is really good. We were charmed and can't wait to come back.

11 June 2023
Rated 5 out of 5 stars

Designer home stay! Loved it

Great cleanliness and beautiful spaces. Had an amazing chef dinner the first night with chef Angelo.
Very thorough housekeeping and the spaces were very pretty.
Wi-Fi needs a repeater upstairs, and could have enjoyed some screens on windows for mosquitoes. Other than that an absolutely amazing service and property.

11 June 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

It was a real pleasure to be the concierge for Federico and his guests during their stay at Villa Goccia.
Federico was always very considerate and attentive to communication and this made the organisation of his stay very pleasant and easy.
Furthermore, the guests left Villa Goccia in perfect condition, showing respect for the structure and the rules of the villa.
Thank you Federico, we hope to see you again soon!
Giorgia

Rated 1 out of 5 stars

Do not book with SLV or this Villa - Terrible Service.

We booked a fully prepaid 1-week stay for 13/5/23-20/5/23. The villa was beautiful, but the service was horrid. Do not rent this villa (sometimes referred to as "Acqua" or "Villa Morfeo") or use this service, and here is a partial list why. 1. Security deposit was switched from 1,000E to 1,500E on arrival, despite multiple email confirmations from SLV of 1,000E. There also was hesitation about returning it and a reluctance to walk through the villa on check out while I was still present. 2. Check-in was rushed and incomplete because manager Andrea "had another check-in appointment." This turned out to be a problem regarding the basic services, especially garbage, which was allowed to accumulate in supplied bins that were blown around in the wind. 3. The included daily basic cleaning was always below average - concrete floors were not cleaned once and within days were very dirty, despite removing shoes. The occassional vacuuming was not adequate. 4. Cleaning staff was rude. 5. A 2 foot long existing sliding glass door crack was not disclosed by manager on check-in, and the service created uncertainty about it, creating anxiety about a possible security deposit charge. 6. The cleaning staff repeatedly ignored requests for more toilet paper (3 women guests, so necessary), and other kitchen paper requests, but reluctantly complied and always a day late. Excuses toward week's end were that paper towels were not supplied (despite supplying them reluctantly all week until then). 7. Amenties included a washer/dryer, but the dryer did not work, and this was not disclosed on check in. We found out the hard way when we tried washing all the towels for all 6 guests and they were soaking wet and unusable for the next morning's showers. The towel supply was extremely stingy - 1 bath and 1 face towel per person - no washcloths were supplied and no spares for an emergency or second shower were available. We asked for the soaking wet towels to be taken away and replaced and it took 2 days for the wet towels to be removed and the original response was to use the beach towels for showering, or we could pay an additional fee for more cleaning, including extra towels. Mind you, we were not asking for daily replacement of towels and linens, just enough for normal use for 6 people, including 3 women with long hair. Bathroom hooks were totally inadequate for overnight drying of damp towels. Had the weather been better (it was rainy most of the week), all 6 guests would have used the pool daily and 2 showers per day would have been taken, so the towel supply would have been even less adequate than the stingy supply already was. 8. Security was frightening. We returned from a day out to find that the cleaning staff left the front door wide open - not just unlocked - but wide open. The response was "oh, it's a safe area." When we saw the open door, we had the women stay back while the men searched the villa for possible intruders or loss - there were none, but this was unacceptable and SLV and the house manager brushed it off - no simple apology, much less an accommodation or corrections to the already terrible service. 9. On day 3 there was a bug infestation in one area of the living room that was overwhelming. The first response was that the house manage could have the extermination service look at it the next day. The only person who came the next day, was a groundskeeper, not a professional service. We did not want the area sprayed while we were guests, but cleaned and treated safely. The second response was that they were just common ants (they were crawling bugs and flying ants that were swarming the area - pictures were sent to SLV and the house manager). Ultimately, nothing was done, and the bugs disappeared during the day and returned at night. 10. The house manager did not reply to whatsapp messages, and while the SLV rep did, the SLV rep repeatedly put us off to resolve things with the house manager, who again, was not responsive for a day or two at a time. 11. All in all, we had to beg repeatedly for the basic services that were included and any guest of a luxury service would expect at a minimum. 12. Finally, I would add that Plemmirio is remote, but not in a good way - the area is generally poor and the highways and local roads from the airport are littered with garbage. There are many other beautiful areas in Sicily, but this is not one of them.

12 May 2023
Unprompted review
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

Dear Ames,We are sorry to read this review considering all the other amazing feedbacks we have had over the years. Anyway here we are to explain the situation step by step.
1.the security deposit, as specified in the contract signed by you, was €1,500. We are sorry if the SLV concierge indicated €1,000 it was surely a mistake but explained at the time.We are sorry about it. There was no hesitation about returning it and no reluctance to walk through the villa, we always check the villa before the clients leave the house so we can show them the eventual damages, we do this to avoid any disputes after checkout. 2.The Check-in was carried out by Andrea who has his own professionalism and friendliness but we are really sorry if you did not like him. On the subject of garbage service management, the house has an explanatory table posted in the kitchen with all the rules established by the municipality , but the concierge was of course at your disposal for further clarification if needed but nothing was required from your side. 3.Cleaning is done by hotel staff, and what you consider a dirty concrete floor is a sand-colored Hypoxy Resin with shades and veins that can easily wrongly interpreted as dirt. 4.On the rudeness of the staff, in the span of our long collaboration with them we never had bad feedbacks about them,but again we are sorry if you didn't like them. 5.The damage in the door was previous and as such, at the time of your report, we told you not to worry and that the staff was already aware of it. In fact, no charges were made to you for that damage. 6. The basic equipment(coffee pods, toilet paper, etc..) it is not refurnished.We offer the pre-stocking service for this reason, the client can add all items needed already before the check-in - can go shopping by himself,or we can organize another stocking service.We provided all items you demanded and for free.We are sorry for the delay but because the staff do not live there they need time to satisfy the last minute requests.Sorry again.7.The Villa amenities mention a washer but no dryer,this is why the dryer was not working, it was a normal washing machine but we are sorry about the mistake made by Andrea.The supply of towels,were used to dry the wet floor made by the rain,intead of a mop but, as you confirmed, we provided new towels despite the timing.The wet ones were not removed because they were in the drying rack and the staff never touches anything unless requested. We are really sorry if you didn't appreciate it. 8.Regards to security, the house has an intrusion alarm.The son of one of you said that he forgot the window wide open, but that area is really safe in fact nothing happened. We are sorry if you didn't feel safe. 9 The Villa is located on a park, so unfortunately can happen that a few ants may be inside, sorry about it. We were ready to call the disinfection company to solve the situation but we respected your request not to call the specialized team and so we intervened in a simple way with the ant spray. We tried to find the best solution not calling the team but they were probably the best option. Sorry again.10.Concierge and house manager are always in touch so sometimes while Andrea was busy the concierge was answering behalf of him or just waiting for his answer, and we are sorry for the delay11 We are sorry you didn't like the service but all things included were mentioned by the contract and we were always ready to add extra services, the important was to know them a bit in advance so you didn’t need to wait, I am so again. Generally we start the concierge service in advance for this reason.12We are sorry if you didn't like the Plemmirio area, Sicily has surely many problems but Siracusa and Plemmirio are still considered one of the most beautiful areas of the island but I can understand that this is subjective.We are sorry to get this really bad review, we did our best to meet your needs.
Best regards,
Ottavia

Rated 5 out of 5 stars

I was initially reluctant to commit to…

I was initially reluctant to commit to a villa in Sicily from the states. Once I had the opportunity to speak with the concierge of SLV, I knew this was going to be a fantastic family vacation. Everything detail was addressed- restaurant reservations, boat trips, local tours and drivers. She listened to my needs and provided the TLC so my family would enjoy a wonderful Sicilian experience. She was in constant contact before and during my trip to make sure all my desires were met. I would highly recommend Sicilian Luxury Villas!

27 May 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

Dear Rosemary,
really thank you so much for your kind words!! it's always so much more satisfying to receive a compliment from someone who was initially unsure about the service. For me it was a real pleasure to be your personal concierge and I'm happy that Sicily and villa Tauro have conquered you!! I hope to hear from you soon.
Thanks again for everything!!
Ottavia

Rated 5 out of 5 stars

phenomenal experience

We had an amazing experience at our stay in the villa. There are many things that made our time at Villa Kiwi unforgettable.

The house was better than expected. It was clean, grounds were well maintained, and the house itself was gorgeous. It was also in a convenient location.

The entire process of booking was very easy. We requested the villa very close to the date of arrival. Communication with the staff at Sicily Luxury Villas was very easy, especially considering the last minute booking. Booking, payment, organization all were handled very well.

Lastly, our personal concierge, Marcantonio, was also very helpful. Other than offering many services that helped our stay convenient, he also suggested many things to do in the area as well as with reservations. He was very knowledgeable and responded very quickly.

Awesome time and we look forward to coming back, very soon :)

20 May 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

I am very glad that you had a good time at Villa kiwi.
Thank you for what you wrote and for mentioning me.
I hope to see you soon in Sicily and be your personal concierge again!
Best regards
Marcantonio

Rated 5 out of 5 stars

Delightful villa and excellent service.

The Villa itself is stylish, well equpped and well maintained.
The service from Sicilyluxuryvillas, in particular Flavia, was first rate. Our visit was complex because different members of the family were coming and going at different times. Flavia organised travel to and from the airport and for a trip to Agrigento. She co-ordinated effectively with the owner and cleaners in respect of cleaning and provision of clean linen to fit with our programme

19 May 2023
Sicilyluxuryvillas.com logo

Reply from Sicilyluxuryvillas.com

Dear Douglas, many thanks for your kind words. They are much appreciated. As you already know, for me it was an honor to work with you in arranging a special holiday for your marvelous family. I am happy to know you had a lovely time at Villa Le Giare. We very much look forward to having you again as our guests.
A presto, Flavia

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look