Azima always been fantastic .she is the best ...always smiling and welcoming . Make me feel so ease all the time .. Her positivity reflect on her works too .. Higly recommend 😍
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Laser Hair Removal Service
- Medical Center
- Private Hospital
- Skin Care Clinic
- Weight Loss Service
- Wellness Center
Written by the company
Shumaila’s Skin & Laser Clinic, founded in 2005 in East London, has grown substantially over the years. With nine branches across London and Essex, including prestigious locations like Gants Hill, Ilford, Seven Kings, Loughton, Woodford Green, East Ham, Upminster, Hammersmith, and Colchester, we have established ourselves as a leader in skincare services. Committed to excellence, we prioritize delivering exceptional services to our valued clients, employing only the highest quality products and brands. Through partnerships with industry leaders, our clinic offers a comprehensive range of services tailored to address diverse skincare needs. From skin treatments to hair regrowth solutions, hair removal procedures, and body contouring treatments, we strive to provide personalized care and optimal results. Renowned for our association with esteemed brands, including those specializing in skin treatments, hair regrowth, hair removal, and body contouring, we uphold the highest standards of quality and efficacy in all our services
Contact info
568 Cranbrook Road, IG2 6RE, Ilford, United Kingdom
- contact@shumailas.com
- www.shumailas.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely amazing experience
Absolutely amazing experience! I’m beyond pleased with the services I received. Ashia and the manager Asma were incredible—so warm, professional, and attentive, they really made me feel comfortable and well looked after from start to finish.
Ashia did all of my treatments and she is such a nice, honest person. She made me feel at ease the whole time and explained everything clearly, which I really appreciated.
I had multiple treatments including PRP, microneedling with exosomes, and full body laser, and I am so happy with the results. Everything was done with such care and precision, and the quality of service was outstanding.
I’m genuinely so impressed and couldn’t be happier. Highly, highly recommend to anyone looking for top-quality aesthetic treatments!
Azima has been doing my laser and I’m…
Azima has been doing my laser and I’m seeing amazing differences she is so fun
Sakshi was very quick and efficient but…
Sakshi was very quick and efficient but at each stage of the treatment checked to make sure I was happy. She was very willing to adjust the treatment so it suited me which I found incredibly helpful. Thank you Sakshi.
Not a good tattoo removal experience
Not a good tattoo removal experience. Paid a lot of money to have a block of 6 laser sessions, after I was advised it would take 5 or 6 sessions.
Finally had my 10th and final session and the writing is still on my arm. It is faded a lot, but you can still make out it is writing and there is still ink in the writing. No fancy stubborn colours just black ink. After watching before and after other tattoo removal companies of only 1 or 2 sessions being a lot more prominent I can only imagine the lasers used here are just not as powerful.
I never needed the numbing cream are others use and never had any blistering like most people have.
Love Loughton Branch
Sweetie was so nice and attentive.Love the atmosphere of this branch, wouldn’t trust any other place
I had an amazing experience with…
I had an amazing experience with Shumalia’s for my Cosmelan treatment! From the very beginning, Nazia made me feel completely comfortable and explained every step of the process in detail, which really put my mind at ease.
Her professionalism and knowledge are outstanding — you can tell she truly cares about her clients and their results. Throughout the treatment, she was attentive, gentle, and always checked in to make sure I was okay.
I’ve already started to see improvements in my skin, and I’m so happy with how everything is progressing. My complexion looks brighter, clearer, and more even than before.
I highly recommend Shumalia’s to anyone considering Cosmelan or any skin treatment. You’ll be in safe, expert hands!
I just started my treatment with…
I just started my treatment with Shumaila Clinic. I would say the staff are very friendly specially staff Telma and she guide me correctly which treatment i should go for.
Im just excited to see better final results after few more sessions.
I had a hydrafacial by Bushra it was a…
I had a hydrafacial by Bushra it was a great experience and my skin is looking amazing huge difference.
I’m the customer for a very long time…
I’m the customer for a very long time started the laser hair. Removal was very scared and petrified with the overall Google search how the pigmentation treatments come out extremely reluctant. It took me about a year but highly grateful to Upminster team specially Nazia and Rabia who has been so reassuring and been with me step-by-step I followed the routine I took their advice and just went for it today. I didn’t realise that was the bestest thing I did. My face looks different. My husband started commenting on my skin which is very unusual, but I am extremely pleased anyone looking for pigmentation treatment. Shumaila is the right place for you especially if you have coloured skin issues definitely it was worth it, thank you team. ❤️❤️
Kim was simply amazing and very…
Kim was simply amazing and very professional
Nice work and friendly customer service…
Nice work and friendly customer service
Recommended
Thank you Kim
Kim is so lovely, takes her time with everything. Got laser hair removal and worked amazingly
I recently visited the clinic and was…
I recently visited the clinic and was very happy with the service. Amber was extremely polite and provided excellent customer care. I had a great experience and will definitely visit again.
Kim is an amazing therapist
Kim is an amazing therapist.
Had a couple of calm and relaxing treatments.
Highly recommend x
Kim was outstanding
Kim was outstanding. Extremely professional and made me feel comfortable.
5* review
Meena was very good today in doing my…
Meena was very good today in doing my micro needling so caringly. She also gave good after care advise. Highly recommend her.
Professional Supportive and Effective!
Professional, encouraging, and knowledgeable. With their guidance, I’m steadily losing weight and developing healthy habits. Highly recommend!
Great experience
Harpreet was great! Facial was very soothing, skin looks and feels very soft. Thank you!
I would like to share my experience…
I would like to share my experience with Shumailas .
As a new shop has opened in Kenton I was excited to see what treatments they offered, so on the 8th of November 2025 I walked in and was greeted pleasantly by a member of staff who introduced me to a consultant called Anika. I had walked in to see if you could help me with my skin condition called Rosacea. Anika looked at my face and assured me that this condition is treatable with laser blue and red lights and she showed me on her phone various clients who had same problem and were successfully treated . She also showed me her personal pictures and said she had the same problem and with the light therapy it has completely cleared. Based upon these assurances I signed up to course of 8 treatments.
On my first visit a consultant was assigned to attend and give me the light therapy for 15 minutes however after 15 minutes she forgot to come back and left me unattended for more than 30 minutes in the dark room . The door was shut and it caused me a great deal of distress and panic. I was shouting to get someone to attend to me and finally Anika herself heard me and was very apologetic and offered to add an extra session on my course of 8 sessions. I had another 3 session with the same consultant who was pleasant, but immature and irresponsible . On my fourth visit I was told that this consultant was no longer working there . The consultant who took over was very lovely and carried on the treatment with great deal of responsibility.
On the 23rd of February I had my last treatment and I discussed with the consultants that although I have completed the entire course of treatment it has not cleared my Rosacea it is still as it was . At this point I was told that my condition is not treatable with the light therapy and that I should see my GP and all they were doing was managing my condition and should I consider to continue further sessions they will be happy to do so.
I was very disappointed and felt they should have been honest with me at the beginning of the treatment and should have been open about the scope of the treatment and not build my hope that it was treatable with the light therapy based upon which I would have made a decision whether I wanted to take the course or not. I have felt cheated as my Rosacea is still very much prevalent
Finally based upon my experience I would like to make others aware that before any treatment kindly discuss the scope of the treatment.
My experience for the last Year has…
My experience for the last Year has been so amazing thanks too Mandeep, her customer service skills are amazing, always making me have the best and most relaxing laser appointments!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








