Shop-Vac 

I would classify this as the worst purchase and service of my life. The vacuum doesn't even work out the box and the battery charger is not even the same as what is advertised on the box (should be a double charger and its a single charger in there). The vendor is saying to contact manufacturer and the manufacturer is refusing replacement and saying it should be the vendor replacing the item? Ive never seen this in my life. The warranty on the manufacturer website indicates manufacturing issues are covered by them, so im dumbfounded. I simply want a replacement for a functional vacuum here, is that too much to ask? This thing cost me 1200$ CAD with accessories and doesn't even work out the box...

Really frustrating.

I ordered 2 air filter replacement kits on sale ($69 ea., I believe) at Shopvac.ca, because I could not find them online at any of the big box stores.

I was trying to finish a project at home, and with all the (potentially lead paint) sanding I would be doing, I really needed an air filter to minimize the spread of dust beyond the work area.

I received my order confirmation, but there was no shipping/tracking info. After two weeks, and still no filter kits had arrived, I called the company. (It’s about an hour’s drive from my home.)

When I gave my order number, the CSR on the phone quipped, “We thought there was fraud on this order.” I was thinking, ‘WTH?’ What were they going to do? Just let it sit there, and never tell me? It’s been two weeks!!

Mentally shaking my head in disbelief, I confirmed my order and was told they’d ship them out right away.

A week goes by and I’m very disappointed to arrive home and find ONE kit sitting on my side porch.

Pretty much done with this company, I call, again, to confirm I ordered two kits. I am transferred to someone who “specializes” in online orders (?), and he sounds like a fun person to deal with. ;)(Admittedly, he sounds about as “done” as I am, except he got on the call that way, before I’d even spoken with him.) He looks at my order and, I kid you not, says, “Yeah, we thought there might be fraud on this order.” (double WTH is wrong with this company?)

He confirms I ordered two kits, and suggests they may simply have been separated during shipping. The other should arrive the next day. (It did.)

I received my kits three weeks after placing the order, and I no longer had enough free time in the foreseeable future to complete the project. It was another couple of months before I could tackle it. Thanks Shopvac.ca!

Insult to injury? Strolling through (home improvement store), I see the exact replacement kit on the shelf, $49 regular price. FML