ShopRite Reviews 

218
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported receiving expired or damaged food items, including stale nuts, moldy berries, and spoiled produce. Shoppers also complained extensively about exceptionally rude and unhelpful employees, noting completely unprofessional behavior, a distinct lack of assistance, and consistently poor customer service throughout multiple departments. Some reviewers were happy with the exceptionally friendly store staff and appreciated finding everything they needed quickly during their regular shopping trips. Others positively noted discovering fresh bakery products, such as delicious cakes and high quality crispy Italian bread available within the local store.

What people talk about most

Staff

People report ambiguous experiences with staff, as opinions are heavily divided regarding employee... See more

Product

Customers had negative experiences with product quality, reporting issues such as stale nuts, freezer-burned... See more

Service

Consumers find service to be negative, reporting significant delays, missing items, and unhelpful staff.... See more

Quality

Users describe profound dissatisfaction regarding product quality, noting that perishable items like fruits,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as reviewers praise the driver and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Matamoras, PA ShopRite. Delivery service is terrible. Scheduled a delivery between 9-10. Did not show up until 11:30. And driver passes buck- Can no one be accountable anymore and just own up to the... See more

Rated 2 out of 5 stars

Their vegetables are not fresh. I have bought vegetables that was black inside. The bakery isn’t the best compared to Acme and Wegmans. The taste isn’t delicious to me. There are many expired items th... See more

Rated 2 out of 5 stars

At times you will get rotten vegetables. The worst bakery of all shopping stores. Nothing in their bakery is good. I prefer to go to Wegmans and Acme to buy any cakes or deserts. Not good quality dese... See more

Rated 2 out of 5 stars

ShopRite's newest online website is not user friendly. When I select the digital coupons, on a dell PC, only 2 rows of coupons can be display at a time. The remaining parts of screen are static and u... See more


Company details

  1. Supermarket
  2. also in
  3. Grocery Store

Information provided by various external sources

ShopRite Supermarkets is a retailers' cooperative of supermarkets with stores in six states: Connecticut, Delaware, Maryland, New Jersey, New York, and Pennsylvania.


Contact info

2.0

Poor

TrustScore 2 out of 5

218 reviews

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1-star

No history of asking for reviews

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2.0

All reviews

(218)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Been a customer for over 25 years,

I've been going to the shoprite for over 25 years, Philadelphia Pennsylvania aramingo avenue ShopRite. I recently purchased chicken wing dings that they had on sale two bags for eight, when I open the bags it was big clumps of meat could not describe what it was big feathers and it was very disappointing why give it to us and you know the product is flawed.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

crispy Italian bread

crispy Italian bread. This is NO bread. Ingredients: 40 different additives!!!
Ammonium sulfate,etc,etc,etc. WHAT? Real bread: water,salt,yeast,flour. NO MORE.
you are velcome

6 May 2026
Unprompted review
Rated 5 out of 5 stars

ShopRite of Pennington has done an…Excellent service

ShopRite of Pennington has done an excellent job of
Finding the products that I need and delivering them to me at the time that I requested! ThankYou Shop Rite of Pennington!!! Marie Ovalle

ShopRite of Pennington has been doing an excellent job of finding everything that I need and delivering it at the time that I requested! Couldn’t ask for better service! Marie O Thank you ShopRite of Pennington

6 May 2026
Unprompted review
Rated 2 out of 5 stars

ShopRite's newest online website is not…

ShopRite's newest online website is not user friendly. When I select the digital coupons, on a dell PC, only 2 rows of coupons can be display at a time. The remaining parts of screen are static and use up all the real estate on the screen. Too much scrolling and limited viewing is available to user. No option to select all coupons but instead need to spend lot of time selecting each separately. Our time is important too. Make it workable.
Other than that happy shop rite customer

3 May 2026
Unprompted review
Rated 3 out of 5 stars

The Driver Great, Shopper Not

The Driver, Delivery was great. The shopper replaced 2 24pks of Diet Coke (27.98) with 5 12 pks @ 10.69 each (53.45). The difference was (25.47) in charges. Also only delivered 4 12 pks after charged for 5.
1st experience and will not return. No place to review or register a complaint.

27 April 2026
Unprompted review
Rated 2 out of 5 stars

Matamoras

Matamoras, PA ShopRite.
Delivery service is terrible. Scheduled a delivery between 9-10. Did not show up until 11:30. And driver passes buck- Can no one be accountable anymore and just own up to their mistakes and/or ignorance.

18 April 2026
Unprompted review
Rated 3 out of 5 stars

ShopRite of Riverhead

trustpilot’s fraud algorithm falsely flags honest, positive consumer feedback as "advertising," making it impossible for real buyers to praise good businesses.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Employee was very rude when my DoorDash…

Employee was very rude when my DoorDash card wasn’t working. The ShopRite in Hamden is hard to get service on cellphone’s so it took a minute to get it to work. But the employee yelled across the registers very loud and. YOUR FOOD STAMP CARD ISNT WORKING? I said no it’s my DoorDash card . Then she says oh and walks away without helping me. I felt bad for people who might be using there snap card. Very rude and unprofessional! Who’s training the employees? I’ll never shop here again!

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Why are the prices up and the fruits…

Why are the prices up and the fruits are molding?? These spoiling fruits should be half price or replaced with fresh fruits if you're going to raise the price. I bought red raspberries and strawberries and they are not fresh. Let's not get sloppy now!! I thought I picked the best looking ones but they are no better than what I saw. Raspberries looked dried out and the strawberries had mold in most of the packs!! Shoprite located @ 11100 Roosevelt Blvd 19116

16 March 2026
Unprompted review
Rated 1 out of 5 stars

half of my online order was missing

half of my online order was missing. Called to check on order from west Caldwell and got a very snotty rep. The snow delayed the delivery, but how can i PREPARE MEALS IF THE ORDER IS MISSING SO MANY THINGS? NO CALL, NO SUBSTITUTIONS, JUST A SHRUG OF SHOULDERS AND ShopRite tried TO MAKE ME FEEL BAD ABOUT BEING Disappointed. All in all Ill go with live shopping. The phone people are rude, and the shoppers suck at their jobs.
What doesn't make sense to me is the same complaints throughout the chain in the tri-state, and nothing improving. It could be Sterling, Millburn, West Caldwell, they all suck for the same reasons. So writing this I see that it doesn't matter, they are unconcerned as long as the profit is there. What happens when ALL of the customers you treat badly stop showing up? This is not the kind of store that should be selling anything. Just a bunch of profiteers who could not care less how they treat people. Its a pit.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Shoprite of hauppage dont shop three…

Shoprite of hauppage dont shop there they hire kids who are "mgrs" and are so rude , I wanted just to exchange a bag of green beans they wouldn't allow it because it was a month over the 7 day rule even though I had my receipt! Chris the so called mgr said too bad sorry he even didn't offer me a rain check aren't customers always right ?

19 January 2026
Unprompted review
Rated 1 out of 5 stars

The Shoprite in Mansfield NJ has the…

The Shoprite in Mansfield NJ has the unhappiest, rudest, most unprofessional employees. The only thing they are good at doing is hounding you when youre in the self-checkout line to make sure you scanned items under your cart!! Can you pls give me a chance to scan items IN my cart first?? OMG, they are relentless in asking. I had two "associates" ask me today. Heaven forbid you ask any worker an innocent question in ANY dept, they dont even look up. The fact that they are part of a union has ruined shoprite workers. Now they think they dont have to do their jobs and can be rude and nasty to customers because they have the union behind them. Ill pay a little more to shop elsewhere. Good riddance.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Money market number change

The worst customer service I have ever experienced. My company send me a voucher via Shoprite and following the links,I then opened an app account but I was not aware that I had to use the number which my company used to load the voucher. I have been trying to change my number on that app for tje past 3 days,using thier provided number 0800 01 07 09 and email help@********.co.za,both these channels couldn't assist me with such a request I even called thier head office number and to my surprise and disappointment,I was rudely told to use the two platforms which I have dismally failed from.

21 December 2025
Unprompted review
Rated 3 out of 5 stars

I love shopping here for the sales…

I love shopping here for the sales however they have gotten really sneaky with their sales and signs. I am a senior on a fixed income and I always make my list including the price it is advertised for according to their website and flyer and I make sure I always do the digital coupons. It's a shame how they get you I always pay almost twice as much because their sale prices are not what they actually mean. So be careful for the big surprise I would definitely call it highway Robbery and worst of all taking advantage of the seniors.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

terrible delivery and customer service

Terrible delivery and customer service: Plainview branch. Its an utter shambles as my order was first delayed and then cancelled and then I received no updates after which some items arrived in poor condition, left outside without any notice. I am being charged for items that did not arrive and the delay in delivery means the perishable food was spoilt. Customer service is uninterested and incompetent and cannot resolve issues or even issue a refund!! Will not order/shop from there anymore. I rang for a refund of missing items but was made to hold for ages and repeat myself endlessly - no promises we're made and no refund issued. This is not how you provide a service- Its just shocking!

29 November 2025
Unprompted review

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