Like people say in the comments. In their payment method this company does not redraw the money they say. Then start sending payment reminders. this is illegal business. Not sure im going to pay maybe... See more
Company replied
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See what reviewers are saying
I was a bit hesitant about ordering from shopping4net after reading reviews here. But because I couldn't find one supplement anywhere else (powdered lion's mane that is not in capsules), I still went... See more
I ordered two of the same item by mistake and emailed custumor service approximately 30 seconds after, canceling one of the orders. They replied the following morning with an e-mail stating that th... See more
Company replied
So I bought a supplement and although I read suom enegative reviews I ordered cause I didaktiikan haave to pay immediately and no card info was askel.halthoughbI still think invoicing on sen is a bit... See more
Company details
Written by the company
Hos Shopping4net Danmark kan du handle kontaktlinser, linser, blækpatroner, toner, parfume, sminke, kosttilskud og helsekost direkte på nettet til billige priser.
Contact info
Sweden
- www.shopping4net.dk
2.9
Average
696 reviews
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Like people say in the comments
Like people say in the comments. In their payment method this company does not redraw the money they say. Then start sending payment reminders. this is illegal business. Not sure im going to pay maybe rather go in court so we can find out what happen, cause they cant even tell me what i bought and did NOT pay for ehh, its more a claim ..
31 January 2025
Unprompted review
Reply from Shopping4net
Hello
When you choose to pay with an invoice, we can not draw money in any way, you need to make a payment through your bank.
Your order is from May of 2022 and it is still not paid, in January of 2026. We sent the matter to a pay debt collector after several emails to you in September of 2022. They have sent you invoices as well and offered payment plans but you have not been in touch with them either.
Not once have you contacted us since you made an order. Your order was for a Iris Hantverk Toiletbørste which we would have happily told you if you had reached out to us.
If you need more information, please email us: Info@shopping4net.com
/ Shopping4net
Speedy Delivery
Easy transaction and arrived really quickly considering it was international postage 5*
3 March 2025
Unprompted review
Money Sucker…👎👎
Since I didnt received a notification from them that my parcel arrived they almost took my money that I paid and they keep telling me they did tf😂 this store is really money sucker so I wont every buy again this store. I paid 350kr and they refund me for only 129 🤣 I hope this store will be ban in Denmark 🇩🇰 And they only refund me for almost 1 month. And lets say I received an email or notification I dont think u will get that big amount from ur customers order 👎👎👎👎👎
27 January 2025
Unprompted review
Reply from Shopping4net
Dear Viang,
We apologize for any confusion or frustration you may have experienced.
Please be assured that we sent you the tracking number via email, and Bring also sent an SMS to the contact number you provided.
We would like to clarify that no funds have been improperly taken. The return parcel was received by us this Monday, and we processed your refund for 221 SEK on the same day. The deduction of 129 SEK was necessary to cover the fees incurred when the parcel was not picked up, as outlined in our terms of sale.
We trust you understand that the actual postage fees for shipping the parcel to Denmark and back to Sweden exceed the 129 SEK charge.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions.
Best regards, Shopping4net
Terrible customer service
Terrible customer service. Replied to me with an obvious 'auto-answer' in Swedish, even though I had written in English. Did this several times in a row which was clearly an attempt to try and get me to give asking my question. I tried to cancel an order a few hours after placing it only to be told this wasn't possible as my order had already been packed - even though this wasn't visible to me anywhere, I just had to take their word for it.
4 December 2024
Unprompted review
Reply from Shopping4net
Dear Rose,
We are truly sorry that you feel this way.
Please accept our apologies for the initial response being in Swedish; all subsequent emails have been in English. We have made every effort to provide detailed explanations, including pictures, about how our picking, packing, and shipping process works. We have shared tracking times, created tracking information, and even provided confirmation of delivery.
When you placed your order at approximately 11:30 and reached out to us around 14:00 with a request to cancel, your order had already been packed and dispatched. Unfortunately, once an order has been shipped, we are unable to cancel it. However, we did provide instructions for returning the parcel.
As a customer, you have the ability to cancel an order on our website up until the point when it has been packed.
We regret that, despite our best efforts to clearly explain the process, you feel that we did not offer assistance. Had it been possible, we would have gladly canceled the order to make the process easier for you.
We wish you a pleasant day.
/ Shopping4net
Super fast delivery
I was a bit hesitant about ordering from shopping4net after reading reviews here. But because I couldn't find one supplement anywhere else (powdered lion's mane that is not in capsules), I still went for it. And I'm glad I did - I received the package 30 hours after ordering it. That's impressive.
30 October 2024
Unprompted review
Very very very very bad Company and veeeeryyyy bad Customer service !!!
Very very very very bad Company and veeeeryyyy bad Customer service !!!
I domt recommend this company 😡😡😡
1 June 2024
Unprompted review
Reply from Shopping4net
Hello Mohamed,
We have absolutely no idea what this can be about so please contact our customer service again and write "To Johanna" as a header and we will sort this out.
We have not gotten any contact from you throught Trustpilot either so we are not able to help before you contact us.
Vi ser att dina andra omdömen är skrivna på svenska (alla 1-stjärniga) så hör av dig.
/ Shopping4net
REAL THEIVES!
This is a company YOU DO NOT WANT TO HAVE ANYTHING TO DO WITH!
Bought some health products for 280 kr and missed the invoice as it ended up in my junk mail.
When I received a physical invoice they had added interest upon interest, making the invoice twice the original sum! I paid the original invoice with an additional 60 kr and after a lot of writing back and forth with their very impolite customer service thought that the matter was then resolved. Today I receive a new invoice for 548 kr which was interest, upon interest angain + a new late payment fee for the invoice that had already been paid!!! This business should be taken to court as they are real thieves!
13 May 2024
Unprompted review
Reply from Shopping4net
Dear Maurice,
We typically send all invoices via email, but in January you also received a paper copy alongside the items when the parcel was delivered. The due date for the invoice was January 25th, however, the payment was made on March 8th without incurring a reminder fee. Despite multiple reminders being sent during this period, including notifications about additional fees, the outstanding amounts have not been settled.
It is important to note that failure to pay these costs will result in further charges being applied. Since January, there have been a total of four reminder fees issued for various invoices, which is standard protocol in such situations. Additionally, there are account fees in place, regardless of the initial invoice amount, whether it was 300 SEK or 10,000 SEK.
Should you require any clarification or assistance regarding these matters, please do not hesitate to reach out.
Sincerely, Shopping4net
Incapable and unwilling to find common ground
In my recent encounter with Shopping4net's customer service, I felt like I was speaking with a machiavellian narcissist.
Despite having experienced a technical issue during checkout, resulting in duplicate orders, the company's response lacked empathy and understanding. Instead of offering a solution or taking responsibility, they insisted on charging for a return label and refused outright to accept any fault with their sales process and systems and rejected my account of what happened. They outright blamed me instead of even offering any compromise to the problem.
This rigid stance, coupled with deflective responses, simply showcased a lack of accountability and customer-centricity.
It's disappointing when a company prioritizes profit over customer satisfaction. As a result, I strongly caution others to be wary when considering transactions with Shopping4net.
Buyer beware.
Edit after response:
Once again they deflect.
What happened was I verified the first purchase via mobile pay, and I was not redirected afterwards as you would expect, so I refreshed the site.
Now here is where I have a bone to pick with you. You STILL had the items in the cart! There is no ecommerce site that has this behavior. So I concluded the payment process to have failed and repeated the process, and I made this perfectly clear in my dialogue to the service rep. Then the 2nd payment verification FAILED, with the error message stating the payment has already been made.
So here is the summary:
First, Items were still in the cart after the first payment verification. (Seriously, name one other commerce where that is expected behavior a minute after verifying the payment on MP)
Secondly, the second payment method outright failed.
Your customer rep blamed me for not knowing how to handle mobile pay and insinuated that I were an idiot in the last line they wrote to me after I expressed my frustration with his constant deflection.
I don't care one bit what the return label amounted to. I wouldn't pay for a 5kr label. Your sales process is flawed, take responsibility for that.
The replies of your service rep were discraceful and their handling of this issue reprihensible.
Your auto generated response leaves much to be wanting.
You don't give a crap about my issue.
BUYER BEWARE.
15 April 2024
Unprompted review
Reply from Shopping4net
Hello
We understand the importance of empathy and understanding when dealing with technical issues and order concerns. It is never our intention to come across as dismissive or unhelpful.
At the same time we appreciate when our customers are contacting us without us being insulted from the get-go. No customer service agent likes being called names, specially in situations they can not do anything about.
In your case, you made 2 orders a few minutes apart and paid both through MobilePay. You were able to see the first order on your profile and even the first payment on your account by that time. The order of under 150DKK was sent as we did not see anything strange about that, it is completely impossible for us to know if you ment to order once or changed your mind and wanted more items. You had a possibility to contact us before the items were sent and cancel the order, but we heard from you first when the items were sent.
We offered to send a return lable for 59DKK. The actual cost of shipping items back and forth to Denmark is a lot higher naturally so there is no profit to be made.
Unfortunately we can not take all the costs in your case, we simply just sent the items that you ordered.
Once again, we apologize for the inconvenience. Your experience will guide us in making necessary improvements to better serve our customers in the future.
/ Shopping4net
Before you order to this company make…
Before you order to this company make sure you read their "Shipment not collected Terms" you will be charged 199 nok including VAT.
Don't give them your card information because they will deduct it automatically. If you have chosen invoice as the payment method, the invoice will be canceled but they're gonna give you another invoice for not picking up the package.
The way they inform customers with their packages is only with a number. They don't use their own name. So if you ordered several things online it would mixed up with the notifications. Which will seems like it's an extended notifications from one of your orders from another company that uses names. This is their strategy for you not to claim your parcel/package. They make money even you don't get the items that you ordered. Stay away from this company. Order to a legit company who's not hiding their company's name when you receive a notifications on your phone. As a customer you should wondered how they come up with thoss terms, who made it and if it's even legal. Just stay away!
12 October 2023
Unprompted review
Reply from Shopping4net
Hello,
We are sorry if you got confused. The information is sent our to you through email and then it is the local post office that sends the notifications for the pick up.
This has never been a problem before but we will look into it.
No, we do not make money by sending these invoices. The actual cost of shipping items back and forth to Norway costs way more than these 199nok so it actually covers just a little bit of the postage fees, packing your order, receiving your order back and dealing with the emails, returns and for example filling the correct information to the customs.
We want nothing more than our parcels to arrive fast and safely to our customers, naturally.
/ Shopping4net
Had a bit of hesitation with ordering…
Had a bit of hesitation with ordering from this site due to bad reviews, but the product arrived in 2 days, super easy and cheap. No complaints fro here.
9 September 2023
Unprompted review
So I bought a supplement and although I…
So I bought a supplement and although I read suom enegative reviews I ordered cause I didaktiikan haave to pay immediately and no card info was askel.halthoughbI still think invoicing on sen is a bit sketchy but anyways. It came fast and it was the right product.
3 September 2023
Unprompted review
Super bad and rude customer service
Super bad and rude customer service. Spoke with two different ladies that works for Shopping4Net and they where not solution oriented or eager to collaborate at all. I would find another place to buy my products
27 February 2023
Unprompted review
Reply from Shopping4net
Hello
We are sorry to hear this, allthough we understood your side already on the phone.
You called first when you got a reminder asking what you have purchased. We informed you about this and the call was very pleasent.
A little while after you called to inform us that you are not willing to pay the reminder fees since you thought we would just draw the money from your account. We informed you that we can not do that, you have never provided us with your credit card information since you chose to pay with an invoice.
You have received 4 invoices through email since your purchase in February, which you admitted not have read before.
We are sorry that you think it is poor customer service when we inform you that you, as any other customer, need to pay the late fees. No one was rude or any way not solution oriented but you had made up your mind not to pay more than the original amount for the items. Both the customer service rep and the manager informed you otherwise and then got called a few unpleasent names.
Nevertheless, we wish you a good day.
/ Shopping4net
One of the worst online customer…
One of the worst online customer services I have ever had to deal with.
My payment was received just 2 days after the deadline date because Christmas and the New Year fell during the grace payment time.
I was sent a reminder, to my horror, and the amount totalled more than the item ordered.
Speak to customer services and they were not very helpful in the matter.
Then to add insult to injury, I received another reminder to pay the late payment fee which was paid just a few days ago.
No doubt I will get a snotty reply from the customer services dept, like they have with previous disgruntled customers.
I will never buy from this company again!
15 February 2023
Unprompted review
Reply from Shopping4net
Hello Paul,
We are sorry you feel this way.
We explained in the conversation how the situation looked like and we have also been kind enough to, in goodwill, remove your last fee even thou you paid the penultimate invoice 10 days late after the due date.
The invoices are sent both through email and regular post as we write on the emails, and therefore you might think that you got an extra reminder.
You have been a customer with us for a while without any remarks so it is a shame that one reminder due to your late payment can result to a 1-star review.
Have a good day!
/ Shopping4net
Reply from Shopping4net
Hello
Sorry you feel this way! We would like to know a bit more about the case so please reply to our request sent by Trustpilot. We do not have an account with your name.
Edit: You have refused to reply to our message so unfortunately we can not help you with the issue until we know who you are. / Shopping4net
Very RUDE customer service!
Very RUDE customer service! Slow shipping!
I would recommend choosing another website for your purchases, a site where they appreciate you as proper customer. (AS YOU CAN SEE IN THEIR RESPONSE BELOW, THEY ALWAYS HAVE A DEFENSIVE REPLY AND NEVER FEEL THEY ARE AT FAULT. I THINK THE 45% NEGATIVE FEEDBACK HERE ON TRUSTPILOT SPEAKS FOR ITSELF....DO NOT SHOP THERE!)
29 June 2022
Unprompted review
Reply from Shopping4net
Hello
We are sorry that you got this upset over the fact that we did not have a discount code to give you over the phone. As explained before you hang up, all promotional codes are sent through emails but you have chosen not to recieve these.
You last order was sent on the 1st of June and you received in on the 3rd of June which is pretty standard delivery time from Sweden to Denmark.
EDIT: This forum is a platform for the company to give their side of the story as well. It doesnt mean we are being defensive. Again, you have been a happy customer up until you got denied something we were not able to do, Sorry you feel this upset about it.
/ Shopping4net
I ordered two of the same item by…
I ordered two of the same item by mistake and emailed custumor service approximately 30 seconds after, canceling one of the orders.
They replied the following morning with an e-mail stating that they allready send both items. Really? So they basically ignored my cancelation and withdrew the money from my bankaccount anyway.
Afterwards, they did nothing to help me return the item. No info on website. No return adress. No nothing.
11 May 2022
Unprompted review
Reply from Shopping4net
Hello,
We are sorry if you feel that we have not explained the situation for you.
When you order late in the evenings, the customer service is not working. The warehouse staff starts their day earlier than customer service and might have packed an order before the customer service sees the cancellation. It is also advisable to write "cancel" on the subject row to get more attention to your email.
You as a customer have the possibility to cancel the order on the web site up untill the order has been packed.
On a swedish site the money is drawn at once when you place the order, not when the items have been sent as they do in Denmark.
You have gotten instructions with the address by email and will get a refund as soon as the return arrives to us.
Have a good day!
/ Shopping4net
Happy with service from this company.
25 November 2021
Unprompted review
Big delay and no contact
I did an order on the 9th of August with sending on the expected to the 17th of August. It is the 24th now and when I go to the website, it stated that the order will only be sent on the 31st of August. I am very disappointed with the delay and no contact from the company to inform it. I need it to come before the 3rd of September, but not sure it will arrive in time. Super disappointing and annoying.
24 August 2021
Unprompted review
you'd better choose another shop
Price guarantee is simply a lie.
Bad customer experience.
"Certain requirements" are created in the way that it makes it impossible to get any return.
I wouldn't recommend.
25 February 2021
Unprompted review
Reply from Shopping4net
Hello,
We are sorry that you feel this way. In order for the price guarantee to be used, the items on the referred web site can not be on sale and the web shop itself needs to fulfill certain requirements. Unfortunately this was not the case with the links you sent to us and therefore we were not able to match those prices.
Have a good day! / Shopping4net
Do not buy any Product from this…Company
Do not buy any Product from this company as they try to get more money from you - as they Keep sending new invoices again and again
23 December 2020
Unprompted review
Reply from Shopping4net
Hello Brit,
Sorry to hear that you feel this way. We have sent you reminders since you paid your invoice very late and since then have not followed the payment dates. As soon as you have paid the remaining bill, everything is settled and no more invoices will be sent. The due date is 30th of December.
Have a great holiday season!
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