Moderny Reviews 

471
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers had a great experience with this company. Customers frequently praise the unique and beautifully crafted products, noting that the items perfectly match online descriptions and wonderfully enhance their home decor. Many people also highlight the exceptional customer support team, mentioning that representatives always respond promptly and handle order inquiries in a very helpful manner. However, some customers also noted occasional issues with extended delivery delays and receiving items that arrived damaged or appeared to be of very poor quality. A few reviewers expressed frustration when dealing with delayed responses from support or experiencing long wait times for getting replacements sorted out successfully.

What people talk about most

Product

Clients share positive opinions on product, highlighting that items are exactly as described and of great... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a mix of satisfaction and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the unique products,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, showing mixed feelings about shipping reliability.... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, communicative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I saw this brand on Instagram and immediately ordered 5 of the 14 gallon units as I knew it was the answer to my lack of storage in the kitchen. It arrived promptly and it was so easy to assemble. I l... See more

Company replied

Rated 5 out of 5 stars

I ordered the Colourful Women figures. They are vivid, beautifully crafted & ultra-modern. They are very striking when displayed. They took some weeks to come as they are individually hand painted how... See more

Company replied

Rated 5 out of 5 stars

I ordered a piece from Moderny from the internet. I failed to give the correct mailing address as it was a gift, not coming to me. With minimal hassles, Monica took care to change the address. When th... See more

Company replied

Rated 5 out of 5 stars

Overall I had a great experience. Shipping was a little delayed but when I inquired I received a response instantly, and Angelo continued to update me throughout the shipping process, even checking in... See more

Company replied


Company details

  1. Decoration and Interior Design Store

Written by the company

We are your trusted source for all modern home decor items!


Contact info

4.1

Great

TrustScore 4 out of 5

471 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(471)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the products offered.

Love the products offered.

The prices are good too.

4 August 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your kind words and for sharing your positive experience with us! We’re delighted to hear that you’re enjoying the products we offer. It means a lot to know that our selection has met your expectations, and we’re always striving to bring unique and high-quality items that our customers truly love.

We’re also happy to hear that you find our pricing to be fair and competitive. Providing great value is very important to us, and your feedback reassures us that we’re on the right track. We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

The pillowcases are beautiful and look…

The pillowcases are beautiful and look lovely on our white couch…..initially my Husband wasn’t pleased but I changed his mind….great small company that responded immediately when I thought I had to return…do NOT hesitate to purchase here!

28 August 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for sharing your wonderful feedback! We’re delighted to hear that the pillowcases look beautiful on your white couch and that you were able to change your husband’s mind once he saw how lovely they look in your home. It makes us so happy to know that our products are not only meeting expectations but also adding charm and comfort to your living space.

We also greatly appreciate your kind words about our service. Our team takes pride in responding quickly and ensuring that every customer feels supported, whether it’s with a question or a potential return. Hearing that you had such a positive experience means a lot to us. Thank you again for your trust and recommendation — we’re thrilled to have you as a valued customer!

Rated 5 out of 5 stars

Good practical product

Good practical product. No trouble with the delivery. Thank you!

13 August 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your kind feedback! We’re delighted to hear that you found the product practical and that everything met your expectations. It’s always our goal to ensure both the quality of our items and a smooth delivery experience, so knowing this went well for you means a lot to us.

We truly appreciate you taking the time to share your experience and for choosing our store. Your satisfaction is our priority, and we look forward to serving you again in the future with the same level of care and reliability.

Rated 5 out of 5 stars

Everything went well.

Everything went well.

21 July 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your feedback — we're glad to hear everything went well! It’s always great to know that your experience with us met expectations, and we truly appreciate you taking the time to share that.

If there’s anything else you need or if you have any questions in the future, please don’t hesitate to reach out. We're here to help and look forward to assisting you again soon.

Rated 1 out of 5 stars

I ordered the Multi-Functional Pants…

I ordered the Multi-Functional Pants Rack × 3 and recommend AVOIDING this. They have all literally broken to pieces, flimsy and beyond repair, I had to throw them all away. After complaining about this to customer service I was advised that nothing could be done as I was beyond the 30 day policy, other than a 30% discount on future purchases. Bearing in mind that the items also took weeks to arrive. I won’t be using the discount, as I won’t be ordering anything else from this company.

24 June 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your feedback, and we’re truly sorry to hear about your experience with the Multi-Functional Pants Rack. We understand how frustrating it must be to receive items that did not meet your expectations, especially after a long wait. Please know that product quality and customer satisfaction are very important to us, and we take your concerns seriously.

While our team initially responded based on our 30-day policy, we appreciate you taking the time to share your experience in detail. We’d like the opportunity to look into this further and pass your feedback along to the relevant department. Kindly reach out to us via email at Hello@moderny.co so we can gather more information and assist you accordingly.

Rated 5 out of 5 stars

Great selection of whimsical and practical products.

Great selection of a variety of fun artistic products - some very practical and functional and then some are just whimsical and clever. I thought the new tariffs with China (product shipped from) would really slow down the delivery time but it was about the same, 10-14 days. I know this seems like a long time compared to some big brand U.S companies but you can check the status online. Everything is packaged well and I've never had anything damaged in the 3 orders I've placed.

23 May 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your thoughtful feedback! We're thrilled to hear that you’re enjoying the variety in our product selection and that our careful packaging has ensured your items arrive in perfect condition. It’s always rewarding to know that our mix of practical and whimsical designs is appreciated by our customers.

We also appreciate your note on shipping. While delivery times can vary due to international factors, we're glad to hear your orders have consistently arrived within the expected timeframe. Your continued support means a lot to us, and we’re always here if you need anything.

Rated 4 out of 5 stars

Consistently beautiful blankets

The quality of the blankets I've ordered (4 so far) has been excellent - the pillows not so much. Trying to return them was a disaster. I'll stick to purchasing only blankets going forward.

17 June 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your feedback and for being a valued customer. We’re thrilled to hear that you’ve been pleased with the quality of our blankets. It’s wonderful to know they met your expectations. At the same time, we’re truly sorry that the pillows didn’t meet the same standard and that your return experience fell short. That’s not the level of service we aim to provide, and we apologize for any frustration this caused.

Your comments have been shared with our product and support teams to help us improve both the quality of our pillow offerings and the efficiency of our return process. We appreciate your continued trust in our blankets and hope to have the opportunity to restore your confidence in our other products in the future. If there’s anything further we can do to assist, please don’t hesitate to reach out.

Rated 5 out of 5 stars

I'd been looking for black tableware…Very Very Satisfied

I'd been looking for black tableware for some time when Moderny came into one of my feeds. I bought a sample place setting to test them out. When they arrived I was blown away by how gorgeous they are. I'll be ordering 5 more sets very soon.

20 May 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for sharing your experience! We're thrilled that Moderny caught your eye and even more delighted that the sample place setting exceeded your expectations. It's always exciting to hear when our products make a strong first impression, and we're so glad the black tableware turned out to be exactly what you were looking for.

Your kind words mean a lot to us, and we truly appreciate you taking the time to share them. We can’t wait to get the rest of your sets to you, and we’re confident they’ll look stunning on your table. If there's anything we can do to assist with your next order or ensure everything is just right, please don't hesitate to reach out.

Rated 5 out of 5 stars

Lovely colourful cushion cover

Lovely colourful cushion cover
Kept in touch with me re delivery

7 May 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your lovely feedback! We're so glad to hear that you’re happy with the colorful cushion cover. It’s always a joy to know our products brighten up your space. Your satisfaction means a lot to us, and we’re thrilled that the design met your expectations.

We also appreciate your kind words about our communication. Keeping you informed every step of the way is part of the service we strive to provide, and we’re glad you felt supported throughout the delivery process. If there’s anything more we can do for you, we’re just a message away!

Rated 5 out of 5 stars

Firework solar lights are fabulous

Firework solar lights are fabulous. I have reordered them because they are so good and work so well in my garden.

21 May 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your kind words! We're absolutely delighted to hear that you're enjoying the firework solar lights and that they’ve made such a great impression in your garden. It’s always wonderful to know when a product not only meets but exceeds expectations and even better when it inspires a reorder!

Your continued support means a lot to us, and we’re thrilled the lights are adding such a lovely touch to your outdoor space. If there’s ever anything more we can do for you or if you need help choosing additional items, please don’t hesitate to get in touch. Enjoy your beautifully lit garden!

Rated 5 out of 5 stars

Happy

Very happy with service, product,price delivery time. 👍

13 May 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you so much for your kind words! We're thrilled to hear that you were happy with the service, product quality, pricing, and delivery time. Providing a seamless and satisfying experience is exactly what we strive for, so your feedback means a lot to us.

We truly appreciate your support and are glad we could meet your expectations across the board. If there's ever anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!

Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish

6 May 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your feedback! We're so pleased to hear that your entire experience—from start to finish—was a positive one. We aim to make every step of the process smooth, enjoyable, and stress-free, so it’s great to know we delivered on that promise.

Your satisfaction is our top priority, and it’s always rewarding to hear when we've succeeded. If there's ever anything you need or if we can assist you further in the future, we’re just a message away!

Rated 5 out of 5 stars

COMMUNICATION WITH THIS COMPANY IS…

COMMUNICATION WITH THIS COMPANY IS EXCELLENT

24 April 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your kind words! We're thrilled to hear that you've found our communication to be excellent. Providing clear, timely, and professional support is a core part of our commitment to customer satisfaction, and it's great to know that it made a positive impact on your experience.

We truly value your feedback and are always here to assist with any questions or needs you may have. Please don’t hesitate to reach. We’re always happy to help!

Rated 5 out of 5 stars

Fantastic customer service

I have had an excellent experience of shopping with Moderny. I ordered a small ornament as a gift for my parents, and although the item initially got lost in transit, the customer service i have received has been nothing short of fantastic.
I would highly recommend Moderny and their products.
Thankyou.

22 April 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for sharing your experience with us! We're sorry to hear that your order was initially lost in transit, but we’re pleased to know that our customer service team was able to provide you with the support you needed. Ensuring a smooth and positive experience, even when challenges arise, is a priority for us, and we're grateful for your understanding.

Your recommendation means a great deal to us, and we appreciate your trust in both our products and service. We’re thrilled that the ornament made the perfect gift for your parents, and we look forward to serving you again in the future. Thank you for choosing Moderny!

Rated 5 out of 5 stars

Beautiful selections

Beautiful selections. Item was received promptly & looked exactly as pictured. Frequent updates from staff & offers to assist.

8 April 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your thoughtful feedback! We're delighted to hear that you were pleased with our selection and that the item arrived promptly and matched the product description. We take great care in ensuring our customers receive exactly what they expect.

We’re also glad to know that the frequent updates and offers of assistance were helpful during your shopping experience. Keeping our customers informed and supported is a top priority for us. We truly appreciate your trust in us and look forward to serving you again in the future.

Rated 5 out of 5 stars

My first experience was not a happy one…

My first experience was not a happy one because the wait took too long. Didn't know where it was coming from. But, when it did arrive, I was very happy. My second experience, I knew the expectations and it brought me pure joy with my merchandise. I will buy again.

17 April 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for taking the time to share your experience with us. We sincerely apologize for the delays you encountered during your first order and understand how important timely delivery is. We appreciate your patience, and we're pleased to hear that once your item arrived, it met your expectations.

We're delighted that your second experience was much more enjoyable and that the product brought you joy. Your continued support means a great deal to us, and we look forward to providing you with an even better experience in the future. Thank you for choosing us, and we look forward to serving you again!

Rated 5 out of 5 stars

Item as described

Item as described.
Cute addition to door movement.

31 March 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your feedback! We're pleased to hear that the item met your expectations and was as described. We're also glad it added a charming touch to your door movement.

We truly appreciate your support and look forward to offering you more products that enhance your space. Should you need any assistance in the future, please don’t hesitate to reach out. We're always here to help!

Rated 4 out of 5 stars

Good when arrived

Good when arrived. Waiting long time to come ??!?

30 March 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your feedback. We're pleased to hear that you were satisfied with the item once it arrived. We sincerely apologize for the delay in delivery and understand the frustration this may have caused.

We are constantly working to improve our shipping process to ensure quicker and more reliable delivery. We truly appreciate your patience and your valuable input. If you have any further questions or concerns, please don’t hesitate to reach out. We’re always here to assist you.

Rated 5 out of 5 stars

Love my duck

13 March 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your feedback! We're thrilled to hear that you're happy with your purchase. It's always a pleasure to know that our products bring satisfaction to our customers.

Should you need any further assistance or if you're interested in exploring more items, please don’t hesitate to reach out. We’re always here to assist you.

Rated 5 out of 5 stars

Excellent quality at a very reasonable…

Excellent quality at a very reasonable price

30 March 2025
Unprompted review
Moderny logo

Reply from Moderny

Thank you for your kind feedback! We're pleased to hear that you're satisfied with the excellent quality and competitive pricing of our products. We are committed to offering great value while maintaining the highest standards.

We greatly appreciate your support and look forward to serving you again. Should you need any assistance or have any questions, please don't hesitate to reach out.

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