I saw this brand on Instagram and immediately ordered 5 of the 14 gallon units as I knew it was the answer to my lack of storage in the kitchen. It arrived promptly and it was so easy to assemble. I l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the Colourful Women figures. They are vivid, beautifully crafted & ultra-modern. They are very striking when displayed. They took some weeks to come as they are individually hand painted how... See more
Company replied
I ordered a piece from Moderny from the internet. I failed to give the correct mailing address as it was a gift, not coming to me. With minimal hassles, Monica took care to change the address. When th... See more
Company replied
Overall I had a great experience. Shipping was a little delayed but when I inquired I received a response instantly, and Angelo continued to update me throughout the shipping process, even checking in... See more
Company replied
Company details
Written by the company
We are your trusted source for all modern home decor items!
Contact info
United States
- hello@moderny.co
- www.shopmoderny.com
4.1
Great
472 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered two throws on 21st September
Ordered two throws on 21st September. I have not yet even been told they've been shipped. Checked the tracking and have found they're coming from China and are still there! Have emailed in but no reply. Will be cancelling if not received by end of the week
3 October 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the delay and the frustration this situation has caused. We understand how concerning it is to not have received shipping confirmation after placing your order on 21st September. Due to recent logistics complications, we’ve had to fulfill some orders directly from the manufacturer, which in this case is overseas, leading to extended shipping times. We completely understand how disappointing this must be, especially since you’ve been trying to get updates.
After checking our records, it appears we haven’t received an email from you, and we apologize if this added to your frustration. We’re committed to ensuring you get the information you need, and we’ll continue monitoring your order closely. If you don’t receive the throws by the end of the week, please let us know, and we’ll be here to assist further. Thank you so much for your patience during this time.
Very happy with the trouser hanger.
3 October 2024
Unprompted review
Reply from Moderny
Thank you so much for sharing your positive feedback! We're thrilled to hear that you're very happy with the trouser hanger. It’s always rewarding to know that a product has met your expectations and is serving you well.
If there’s anything else we can assist you with or if you have any other needs, don’t hesitate to reach out. We truly value your business and are always here to ensure your experience remains a great one!
Terrible company stay away!!
Terrible company. Shipped a broken product to me. The quality of the product was a 1 on a scale of 1 to 10. Would not give a refund, forced to take a gift card to order more trash. Pathetic company. Stay away!
2 October 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the experience you’ve had and the frustration this has caused. It's deeply concerning to hear that the product arrived broken and did not meet your expectations in terms of quality. We understand how disappointing it must have been, and we regret that the resolution provided was not aligned with what you were hoping for. Your feedback is incredibly important to us, and we take it seriously as we strive to improve the quality of our products and services.
Our goal is always to make things right and ensure that every customer feels valued. We are reviewing your experience internally to better understand what went wrong, and to prevent it from happening in the future. Please feel free to reach out if there's anything you'd like to further discuss. Your satisfaction is important to us, and we're here to listen and learn.
Reply from Moderny
Thank you so much for your feedback! We're thrilled to hear that our product added some fun to your Christmas gift-giving. It's always wonderful to know our items bring joy, especially during the holiday season. We're glad you chose us to be part of such a special occasion!
If you ever need more gift ideas or have any questions, we're always here to help. Don't hesitate to reach out, and we look forward to serving you again in the future. Wishing you all the best for your upcoming celebrations!
Reply from Moderny
Thank you so much for your kind words! We're truly grateful for your support and are delighted to know that you're happy with the service. Providing excellent customer care is our top priority, and it's wonderful to hear that we met your expectations.
If you ever need anything in the future, please don't hesitate to reach out. We're always here to help!
I order 4 bamboo glass jars
I order 4 bamboo glass jars. Two of the four shattered in transport. The company representative was timely, professional and more than happy to assist me with this matter. I was informed every step of the way. After I received the replacement jars. The representative confirmed with me to make sure I received them. I love good customer service. I will continue to patron with them. Thank you.
28 September 2024
Unprompted review
Reply from Moderny
Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that our team provided you with timely and professional assistance throughout the process. We understand how disappointing it must have been to receive shattered jars, and we’re glad that our team could resolve the issue quickly for you. It's great to know that you felt informed and supported every step of the way.
Your kind words mean a lot to us, and we’re honored that you’ll continue to be a valued customer. We strive to provide exceptional service and quality products, and your feedback lets us know we’re on the right track. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thank you once again for choosing us, and we look forward to serving you in the future!
Ordered the stained glass book lamp
Ordered the stained glass book lamp. Received a nasty cheap lump of badly painted plastic I would not even put out in a garage sale. It looks nothing like the advertisement. Have contacted Moderny to arrange a return. Happy to pay the postage - Moderny's return method requires me to pay $267 US dollars to process the return. I am horrified but not surprised.
1 Oct - Moderny office confirms return label fee correct. This is a clear method to avoid returns. Given the previous reviews the company is in full knowledge of the low quality of the product. The reply to this review is disingenuous.
30 September 2024
Unprompted review
Reply from Moderny
We sincerely apologize for the disappointment and frustration you’ve experienced with your stained glass book lamp. It’s concerning to hear that the item you received fell so far below expectations, and we completely understand your dissatisfaction. We strive for accuracy in our product descriptions, and it’s clear that this has not been your experience.
Regarding the return process, the $267 charge you encountered seems extremely high, and we will immediately investigate this as there may have been an error in the computation. This is not the level of service we intend to provide. Please reach out to us directly so we can work with you to resolve this matter promptly. We appreciate your patience and want to ensure you receive a fair and satisfactory resolution.
Product is good
Product is good, friendly service, & company is always reachable through e-mail if there is ever a problem
26 September 2024
Unprompted review
Reply from Moderny
Thank you so much for your positive feedback! We’re thrilled to hear that you’re happy with our product and service. Ensuring top-notch quality and a friendly, helpful experience is our top priority, and it’s wonderful to know that we’ve met your expectations.
We’re also glad that you find our communication channels convenient. Our team is always here to assist you, and if you ever have any questions or concerns, don’t hesitate to reach out to us via email. Your satisfaction is our main goal, and we're always just a message away!
Not as advertised
I do not feel what was advertised was what I received. “Stained glass book lamp” was not made of glass nor was it high quality. I spent $40 to get a cheap looking, plastic stack of books that when lit up, you can clearly see the paint lines of a crappy paint job.
19 September 2024
Unprompted review
Reply from Moderny
Thank you for sharing your feedback with us. We sincerely apologize that the "Stained Glass Book Lamp" did not meet your expectations and was not as advertised. We understand how disappointing it can be to receive an item that doesn’t live up to the quality you were expecting. Your experience is important to us, and we will review the product description and quality standards to ensure they are more accurately represented.
We want to make this right for you. Please reach out to our customer service team so we can discuss potential solutions to improve your experience. Your satisfaction is our top priority, and we truly appreciate your understanding and the opportunity to make this right. Thank you for bringing this to our attention.
I was weary about this company at first…
I was weary about this company at first because it popped up as an ad of Facebook. However, I placed an order then soon emailed to cancel it. They immediately responded and asked why and offered competitive price for the item I wanted. It did come in a timely manner and the item was beautiful. I also received multiple correspondence with customer service until I receive the item, which didn't take long and they even emailed me back to see if I received it and if I was satisfied, which I was
22 September 2024
Unprompted review
Reply from Moderny
Thank you so much for sharing your experience with us! We completely understand your initial hesitation, and we’re so glad you decided to give us a chance. It’s wonderful to hear that our team was able to promptly address your concerns, offer a competitive price, and ensure your order was fulfilled in a timely manner. We always strive to provide not just beautiful products, but also excellent service from start to finish.
Your satisfaction means the world to us, and we’re delighted that you appreciated the consistent communication throughout the process. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to make sure every experience you have with us is as smooth and satisfying as this one. Thank you again for trusting us with your order, and we hope to serve you again in the future!
Not my sort of quality
The order received today was a goodwill gesture due to poor quality of a previous order.
This replacement is even worse. The items are cheap and nasty. The sort if things you would put in a Christmas cracker. To be honest they have responded quickly and have offered to resolve the issue. So their customer service is very helpful.
21 September 2024
Unprompted review
Reply from Moderny
Thank you for reaching out to us, and we sincerely apologize for the disappointment caused by the replacement order you received. It’s truly disheartening to hear that the items did not meet your expectations, especially after your previous experience. We understand how frustrating it can be, and we are committed to resolving this matter for you.
Your feedback is incredibly important to us, and we assure you that this is not the level of quality we strive to provide. We would love the opportunity to make things right by offering either a full refund or a more suitable replacement. Please let us know how you’d like to proceed, and we’ll ensure prompt action is taken. Again, we apologize for any inconvenience this has caused and thank you for your understanding.
One of the items did not fit
One of the items did not fit and I cannot seem to get in touch with the company I purchased them from to start a return
6 September 2024
Unprompted review
Reply from Moderny
We’re sorry to hear about the issue with your order. After checking our records, it seems we haven’t received any emails from you. To get this resolved quickly, please email us directly at Hello@moderny.co so we can assist you with the return process.
We appreciate your patience and are here to make sure everything gets taken care of. Let us know if you need anything else, and we’ll be happy to help!
Nice and easy.
Easy ordering. Attractive and well made product. Postage tracking worked well. Product was well packaged and protected in transit. Frequent emails to confirm order progress and seek feedback - just enough, any more emails would be annoying. And I like the booklamp! I didn't realize at the time of ordering that it is battery operated but I do like that there are no trailing wires and that it can be placed anywhere.
19 September 2024
Unprompted review
Reply from Moderny
Thank you for your detailed feedback! We’re so glad to hear that the ordering process was easy for you and that you’re happy with the quality of the product. It’s great to know the postage tracking worked well, and that the packaging kept everything safe during transit. We always aim to keep you informed without overwhelming you, so it’s good to hear that our email updates struck the right balance.
We’re also thrilled that you’re enjoying the booklamp! The fact that it's battery-operated gives it extra flexibility, and we’re glad you like that feature. If you have any further questions or need assistance in the future, feel free to reach out!
PotsI…
One of the feet was broken off and I had to glue it back on. Otherwise all good
4 September 2024
Unprompted review
Reply from Moderny
Thank you for reaching out to us. We're sorry to hear that one of the feet on your item arrived broken. This isn't the experience we aim to provide, and we will certainly look into how this may have happened to ensure it doesn’t occur again.
We’re glad to know that, aside from that issue, everything else with your order was satisfactory. If you encounter any further problems, please don’t hesitate to contact us. We value your satisfaction and would be happy to assist in any way we can.
Reply from Moderny
Thank you for your feedback! We're thrilled to hear that you're enjoying the product and that it met your expectations. Your satisfaction is our top priority, and it's always great to know when we've delivered a positive experience.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again!
Love
Love, Love my purchase of Moderny frames. Simply done, just forward your photos required to them and there you have it. Ideal for those Timber Framed houses and also the Back up is Brilliant. I made a Boob in squaring my frames up and was advised to adapt it correctly. In fact I could do this a few times. Excellent Quality without any Stress.
17 September 2024
Unprompted review
Reply from Moderny
Thank you so much for sharing your wonderful experience! We're delighted to hear that you love your purchase and found the process simple and stress-free. It’s fantastic to know that the frames are a perfect fit for your timber-framed house and that our support team could assist you in making the necessary adjustments. Your kind words about the quality truly mean a lot to us.
We’re here to make things as smooth as possible, and we’re thrilled that you found the entire experience—right from forwarding your photos to receiving your perfectly squared-up frames—so enjoyable. Should you need any further assistance or have any future projects in mind, feel free to reach out again. We're always happy to help!
Reply from Moderny
Thank you for your kind words! We're delighted to hear that you're pleased with both our products and the service you received. Your satisfaction is our top priority, and it's great to know we met your expectations.
If you ever need further assistance or have any questions, feel free to reach out. We're here to help and look forward to serving you again soon!
Excellent quality
I loved the quality of the products very good 10/10
3 September 2024
Unprompted review
Reply from Moderny
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re loving the quality of our products and that they exceeded your expectations. It’s always our goal to provide top-notch items that our customers can enjoy, and your 10/10 rating means the world to us.
If there’s anything else we can assist you with or if you’re interested in exploring more of our collection, don’t hesitate to reach out. We look forward to continuing to serve you and providing products that you absolutely love!
There was careful checking of delivery…
There was careful checking of delivery details and pro-active checking that I'd received the parcel. Good product for people who like organising their clothes :)
10 September 2024
Unprompted review
Reply from Moderny
Thank you for your wonderful feedback! We're glad to hear that you appreciated the careful attention to detail with your delivery, as well as our proactive approach to ensuring you received your parcel. Providing a seamless and attentive service experience is a priority for us, and it's great to know that these efforts made a positive impact on your experience.
We're also delighted that the product met your expectations and suits your organizational needs. It's always rewarding to hear that our products are helping customers stay organized in a way that works for them. Thank you again for sharing your experience, and we look forward to serving you in the future!
Lovely storage jars
Lovely storage jars, you wait a little for delivery from China but prompt and great communication
Well packaged, all intact and well made
Can recommend
6 September 2024
Unprompted review
Reply from Moderny
Thank you so much for your kind words! We're delighted to hear that you're happy with the storage jars and the quality of our packaging. We take great pride in ensuring our products arrive in perfect condition, and it's wonderful to know everything was intact and well-made upon delivery. Due to recent logistics complications, we have been forced to fulfill orders directly from the manufacturer, which is located in China, instead of our usual fulfillment center in Los Angeles, California.
Your recommendation means the world to us, and we're thrilled that the communication throughout the process met your expectations. Should you have any further questions or need assistance with future purchases, please don't hesitate to reach out. We're always here to help and look forward to serving you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.