Shopify Reviews 4,801

Shopify makes an account without asking, then keeps a record of everything you buy and you CANNOT delete your account. Contacting them is a nightmare trying to bypass their bot and finally when you do they treat you like an idiot and you have to ask again and again for someone to delete the account.

Artists beware! They allow scammers and AI plagiarised work to be sold on their platform. Very little, if any, screening of sellers.

I thought that by purchasing through SHOP (Shopify) that my purchase was guaranteed, how wrong I was !! They took my money & the products never arrived & SHOP didn't want to know & would accept no responsibility !! You cant even get to speak to a human being you continually have to get frustrated by AI. I have deleted this APP as its worthless !!

I need to cancel my subscription on this business

Product is advertised as quilted tote bags. THEY ARE NOT! They are screen printed on s single layer canvas type fabric and are to nice at ALL. They imply US company but Product shops from Hong Kong so returns are cost prohibitive. They offered at 15% discount or 15% coupon on future orders. DON'T ORDER FTOM THESE GUYS. YOU EILL REGREY IT.

Do not put your bread and butter in the hands of Shopify, they will screw you later, there high fees and the apps you got to pay for just adds up to where it's impossible to make any decent money, they will close your shop for any dumb reason..I'm going back to woocommerce where I'm in charge of everything and it's free.

Great platform for eCommerce. Easy setup and excellent features.

Shop by Shopify is being used as a substitute for proper parcel tracking, but it does not provide tracking information in any meaningful way. It is a marketing tool, not a customer service tool.

Retailers need to stop sending tracking links that force customers into this app. It requires a download, offers no clear tracking details, and immediately pushes users into sales catalogues instead of showing parcel status. It adds work for the customer and delivers nothing useful.

I have just had to contact Cello directly to obtain basic tracking information because the Shop app provided none. This is poor practice and creates unnecessary frustration. Customers deserve a simple tracking link, not a marketing platform pretending to be one.

Shopify ignores Trustpilot, and they already have an atrocious record here, so this review serves little purpose other than a semblance of catharsis. Such is our society that consumers are faced with little defence against retailers so often.

A communication I sent to Shopify regarding one of their sellers is copied below. The 1 star review for Shopify is not because of the seller. It is because Shopify claim that they will help, and want to know about any issues whilst using their platform, however despite there clearly being a problem and the customer being unable to have any control over their order, Shopify refused to entertain any involvement because more than a month must pass by first before they will even listen.

Unacceptable.

I have now learned two lessons. One is never to use the original dishonest seller, again. The second is that Shopify is not a platform that offers any protection for a consumer at all, and that any purchases made through sellers using Shopify should always be treated with caution and suspicion.

My email to Shopify:
"The merchant claimed the item was in stock when I ordered it.

They sent me a tracking number a few hours later and said that my order was "on the way".

Today I received a generic email from an automatic mailing list saying that my order is delayed indefinitely as they have no stock of the item on my order.

This automated email did not carry any details specific to me: not my order number, not my address, not the date of my order or even the item from my order.

This merchant is claiming to have items to sell that they do not have.

They claim that items are sent with couriers but they are not. The tracking number that I was given is invalid and does not bring up any tracking details.

The automated email gave no details of anyone that Zi could speak to at the seller to find out more information.

I believe that I have been deceived and have been a victim of a dishonest seller who has fraudulently obtained money from me by promising something that they don't have and then providing information they know to be false.

There is no way to cancel my order direct with the seller, despite me trying. Are you able to help, please?"

FFS. I take full responsibility for NOT checking Trustpilot first before creating my Shopify Store.
Holy shite. I migrated all my products and services over to Shopify. I created a new URL to point to this scam website store and purchased a new email address to complement the URL for clean customer service and trustworthy branding.
3 days later, just as I am about to link my Calendar to my store to allow customers to book a call to talk with me regarding my high-profile services, Shopify shuts me out of my store. It's still visible through my URL, but no email address or password will let me back in. And when there's a sniff of me getting access, the webpage crashes and the broken link image appears. This is clearly a scam. Now that they have my credit card details, no doubt their ongoing charges will continue, and I can't delete my personal details.
ARE THERE NO MORE RELIABLE AND HONEST ORGANISATIONS LEFT?

DO NOT DO BUSINESS WITH SHOPIFY. Shopify makes it nearly impossible to delete your account. The site told me I would have to go through this procedure where I would receive an email and click a button to confirm deletion. I must have done that a dozen times and still I couldn’t delete it. They’re still trying to bill me every single day.

Their shop app is the worst. Forcing me to download their stupid app just to find out where my order is. Why can't we just get a link from the vendor like we used to? I've tried 3 times to get "authenticated" by the app but I never get the code emailed to me. The store I bought from should tell me where my order is. The people who answer their phones can't give me tracking data and said to get the app. The useless Shopify app has no way to contact them when I don't get the code. No idea where my order is. Great job, Shopify.

Ordered a product thru this is app no product nor money contacted so called company no response placed email with shopify no response I HAVE NO RESPECT FOR THIS COMPANY AS IT PERTAINS TO ITS WEB AND CUSTOMER SERVICE

@ShopifySupport @Shopify My Shopify Payments account has been fully blocked — iDEAL, credit card, Bancontact AND payouts on hold. All my cashflow is frozen. Appeals have been submitted. I am a legitimate fashion store in the Netherlands and need urgent review from your Merchant Trust Team. Please DM me.

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Ik wil nogmaals benadrukken dat alle betaalmethoden geblokkeerd zijn — iDEAL, creditcard én Bancontact — én mijn uitbetalingen staan op hold. Mijn volledige cashflow is bevroren. Bestaat er een spoedprocedure voor merchants waarbij alles tegelijk geblokkeerd is? Ik heb alle documenten ingediend en werk volledig mee. Ik vraag u dit met de hoogste prioriteit door te zetten.

If you get scammed by a seller, Shopify offers no assistance. I received a damaged item. I attempted to contact the seller 5 times over 5 weeks and no response. Shopify's complaint process? They tell you to contact the seller. I will never make a purchase via Shopify ever again.

I have been running my store on Shopify for two years without any issues. It's very easy to use and incredibly convenient.

I took a $1 (3 mon) trial and everything seemed to start well. After I had been selling on there for 9 days I was receiving any payout(s) I originally chose weekly payouts scheduled for Mondays. When Monday 5/25/26 came along I was told that payouts would delayed 1 day due to the Memorial Holiday(2026). So on May 26, 2026 still no pay out. I contacted Shopify and was told something went wrong with the connect process to my bank account and to do it again. When I did it the second time there was a security issue and another bank account was substituted in place of mine. So when I checked the status of my payout it was for a amount other than what the transfer was supposed to be. After more than 60 mins trying to get to a human I finally got to someone on the Chat.I was assured that they would help me correct the issue. During this time I was alerted from my bank that my password and 2 factor authentificaton had/was being changed. I immediately contact my bank to verify it was not me.After being on the chat for 4 1/2 hrs I explained the urgency of the issue multiple time. I was then told I had to wait another 24 hrs for them to investigate mean while my first payout went to a unknown account and there was another payout made for another amount. So as it stands I've been selling on Shopify for 9 days with no payment(s) and no hope for my missing payouts just wait for their investigation to complete and to hope that there might be some of my more than 2K in sales will left. At this point Shopify at 4:38 am on 5/28/26 has offered no solution other than a investigation. When I ask the question what do I do about any current/future orders I was to to ship them and wait/hope that I get paid. This kind of customer support would be ok if maybe a text box or picture wasn't the best but this is my hard earned money and all they can tell me is to wait 24 hrs for their investigation. I hope anyone who reads this if they choose Shopify payments makes a better decision than I did. I was advised (by Shopify) that if I used my current credit card provider or PayPal that it would cost me a additional 1-2 percent. At this point I would be dollars ahead using a secure payment system rather than Shopify Payments over trying to save 1 or 2 percent.

Shopify itself is very easy to use and great for getting started. But sooner or later, you will run into some serious limitations. For example, I used their integrated AI to try to change the layout of one of the pages on my e-commerce store because I did not like how it looked. The AI was unable to solve the issue, and later it completely misled me, which caused my entire webshop to disappear from Google search results. I used to rank number one on Google, and now I have to rebuild everything from scratch. A complete disaster.

No response about 2 orders that seem to be scams

Shopify is a complete nightmare to small business. After being with them 6 years they terminated my shopify balance account and my shop without notice causing a massive decrease in revenue, cancelled orders and a complete disruption of business. They have no live support, they are an awful business to work with.