Shopbop Reviews 

I bought a tobacco coloured leather medium Reformation Rosetta bag on Christmas Day and was sent a bag that was clearly a fake. It sported Reformation tag and card of authenticity but on closer inspection I found a FashionPuzzle tag sewn onto the lining of the bag that stated the external material of the bag is PU and the lining is polyester. I am devastated as I had previously only had great dealings with Shopbop and was so looking forward to my new high quality bag which I paid nearly $500 AUD for. I have since returned the bag and hope I get my money back 😔 I was shocked to have this experience from an organisation I thought was a reputable seller of high quality goods.

I have placed an order worth $560 with Shopbop, the transaction went through and I was charged for the amount. The order took unusually long to ship, so I initiated a cancellation. The order was cancelled, and Shopbop refused to refund the amount charged claiming it was a pending authorization when the amount was taken out as a normal withdrawal transaction and no pending or authorized amounts were on my account. I have contacted my bank to confirm this. Now I’m in the process of reversing the transaction through my bank.

I ordered the Dr. Martens Penton Quad Loafers on December 11th and received an email stating that "Orders will typically ship within one business day of purchase, pending availability and credit card verification", it has been 3 business days and I haven't received any more information, even though the payment has been already processed. In the website, it is still processing. I tried sending an email to the customer services and the email doesn't get delivered: "Incomplete delivery
There was a temporary problem delivering your message to service@shopbob.(com) (can't write the whole email because TrustPilot doesnt allow, but the email address is correct because it is the one on the website) . Gmail will try again for another 22 hours. You will receive a notification if delivery fails permanently."
The order was quite expensive and I'm outside the USA, so I was hoping to get more information and a better service.

I ordered an item Order 23337207 since Shopbob.com took my money and I have not received any updates and it's been three weeks now,my money is gone and I think I have been robbed here.

I recently purchased from ShopBop prior to Thanksgiving 2024. I was leery due to the reviews that I read prior, but the item I was seeking was on their website priced better than many of the competitors. To make my purchase as smooth as possible, I first contacted customer service and confirmed the availability of the item. (I also mentioned the reviews and my concern with a potential order cancellation, which they assured me would not be the case) The second phone call to customer service was to confirm authenticity of the shoe and where the item was sourced from. All things were satisfactory, so I proceeded with my purchase. At time of purchase, a message appeared letting me know that shipping would be delayed by two days, making it a total of 4 days to receive the item, which was supposed to be received in 2 days due to my Amazon Prime shipping privileges, nonetheless, I proceeded with completing purchase. My item did not ship in the timeframe to be delivered in 4 days as expected, but it was delivered in 5-6 days. I contacted customer service as the 4th day was approaching to confirm shipment would be soon and item would meet the expected delivery date. Customer service was able to be reached at every call and assured me the item would ship soon and delivery would be in the expected window. I believe that the delivery date was still good and acceptable being during the busy time of Black Friday and losing a day with Thanksgiving. I believe ShopBop is deserving of my business and hope that they keep up this performance. This was my first time shopping with them, but it will not be my last. I hope this review helps those on the fence about shopping here. I understand your concerns and can say my experience was opposite of any negative review.

The item I ordered was never sent to me. The website says the item is still in stock. Instead, Shopbop sent an email saying I successfully returned an item I never received and that they had processed a “refund”. The refund was a gift card.

Shopbop is just paying themselves with people’s money and never delivering items it seems.

I used to buy from Shopbop all the time years ago and never had an issue. I did not realise they are now a terrible retailer/scam website. I wish I checked reviews on the current status before purchasing.

So bull crap... this was horrible... people told me I had. A job but didn't state I needed to add my own funds into all the time.. I didn't have it atm so she told me pretty much good bye she was keeping what I worked for and when I asked to close my account down she insisted that she was going to give it to other people to use my account

They canceled my very important international order and PLUS had the audacity to disable my account! When a company treats you like a criminal for shopping online they deserve to not operate anymore. Online shopping is such a relaxing and fun experience and they turned it into a nightmare. Absolute trash company.

I got contacted after I answered an ad for work from home for seniors. It’s a WhatsApp number that someone connects with you and you get online and do 38tasks per day and get the commission. The one thing that bothers me is that you have to pretend you’re buying the product with your money and then the commission and investment is refunded. There are products that show up that are $200-$2000 US and you better have that amount otherwise you’ll be stuck unable to take out your commission or avoid that product to get to the next. I don’t know if anyone else has been contacted.

What a scamm! I paid $444 in import dutie fee deposit to Shopbob.
Upon my return of the item I did not get the the import fees refunded. Respons: I should check with my OWN customs. How? If this is YOUR service ( prepaid import duties ) then you should also refund the import duties that I paid to YOU! And YOU should take care of it.

Order 130648543

After my complaint and bad review I got an additional mail the next day. They would refund me the import duties after all. The payment was there right after. Hope this proces will be automated in the future. I order from foreign countries a lot and this is the first time that pre-paid import duties where not refunded. I am very happy they decided to refund me after all!

Seems like this is a similar complaint with other shoppers. Purchased a sweater and it was never shipped. Tracking number provided indicated that the sweater/shipment was never forwarded to UPS. After a call to customer service (eight days after the order), the sweater is "no longer available". While I was offered a refund; I had to initiate the process. I was rewarded a $20 coupon, for what, another item that will never ship? No thanks.

I have received a confirmation from Shopbop today that invoice could not be issued to customers. It is not compliant. I am going to escalate this to the regulatory authority.

A person named Nora has contacted me I signed up and now I’m about to withdraw $3000. The company is Shop bop affiliate program.org.

I have ordered a pair of shoes on this webiste which they claimed could be delivered in 3-4 days... 14 days later and I still haven't received anything. It seems the package is stuck with UPS, their carrier. No news either from Shopbop or UPS about what's happening with my package and when I am going to receive it. I will never order again on this site.

They used to be great now it takes a month to receive a shipment even though they advertise 3 day delivery. Worst service ever time and time again

Surprised to see all the one star reviews! I’ve been shopping at Shopbop for 10+ years and have always had a positive experience. Quick to deliver, quick to respond if there’s an issue, easy to process returns, etc. I shop here often and have found customer service to be highly responsive and helpful.

1 star as there's no option of rating any less. This company is a total "scam". A representative with the name "Nora" contacted me with a job offer. After she pitched her offer vis WhatsApp, she got all antsy with me over as she was lost in translation over a question I posed her. I'm so glad we hit a roadblock and she blocked me else I would have opened an account with a scammer. Please be wary all job seekers/ shoppers on this site as they are running a racket!!

DONOT USE THIS SERVICE!

I read all the reviews and chose to ignore them. And now I am paying the price.
They promise to ship the same day / following day. And also promise a speedy delivery ie. 2-3 days.
It’s been 5 and my package has not even left the senders country.
I contacted shopbob staff, ongeziwe N and Hery responded and said they cannot trace the package and cannot cancel it.
They went onto say they are unable to locate the package. Which is crazy since it’s their company and their logistics provider.

Still unwilling to cancel and refund.

Complete scam.
Be careful

Terrible customer service.
The customer service is NOT interested in helping you at all. Just repeats the same thing over and over and wants you to give up and hang up the phone instead of TRYING (at least) to resolve your case. Very disappointed and will not be returning.

Shopbop grown to be a disappointment

I have been a customer of shopbop since 2016, and having lived in several countries - the UK, Singapore, Malaysia, Estonia and the UAE I have not encountered any issue at all. It used to be SUPER QUICK deliveries, prompt customer service replies and had my full confidence in shopping online and getting the best deals.

I had placed an order last week and had encountered issues recalling my password, which essentially locked me out of the platform. Had emailed service@shopbop multiple times to which I received no response. Finally called the US number (which drove my phone bill up) to only be led to another email address. Emailed with my issue and finally received a response - however with them assuming my account was compromised and them immediately closing my account, without me agreeing to?

Finally resolved by confirming with them that it was simply my own doing of locking myself out and my account was not compromised. What a waste of time and resources to get me to this point. Do better, shopbop