Shopandship Reviews 

It's been a month since my parcel has apparently been delivered to the warehouse but these people have not bothered to update it at all. I tried claiming the parcel by uploading the tracking number and my order invoice but not a peep from customer service. GIVE ME MY PARCEL OR GIVE ME THE MONEY IT COST TO ORDER THESE ITEMS!

I have had a shipment from Australia and even after 14 days of delivering to their office in Australia , they are still clueless !!! Customer service has only one answer that they will raise the concern to higher management and i think the higher management is too busy to address anything at all ....

~~~~ NOT Recommendable at all ~~~~

If I could give less than ten stars I would do so

This company are THIEVES they stole my parcel despite the fact that I had been the victim of a scam.

I did everything to get this back given I’m not from New York they are fully aware of what is going on and I believe they know about this scam as my parcel had a final destination of GHANA

DO NOT USE THEM they failed to reply to me letting months pass by and I complied with everything they asked me to including sending couriers to collect this - they did not hand the parcel to the courier !

They now say that I falsified information whatever they are LIERS i have evidential proof this has not happened
DONT USE SHOP AND SHIP NEW YORK

scam company alongside their sister companies ARAMEX

I guess all the negative reviews here speak volumes about the service. I now receive another email asking me if I would like them to ship out the empty package with the missing contents. What a joke. There is no mention of acknowledgement of error from their end let alone the monetary compensation.

Shop and Ship Aramex delivered the wrong package to me and now they can't be bothered to right their wrongs!

Now I have someone else's shipment and someone else has mine! Zero communication to address the issue.

Ordered 3 packets of goat milk from Australia and had them delivered via Aramex' Shop and Ship. I was out with my daughter on the day the package was delivered and did not hear the miss call (there was only one at 11:41). At 15:00, I arrived home and found the items in the heat outside my door. It's August 20th and the temperature is 46 degrees. We also had our nanny at home in addition to my wife. All it would take is someone to ring the bell and the package will be taken.

After calling to complain, I was met with the attitude of the employee at the call center. I asked to speak with the supervisor (Majdaline) to hear that my items were not damaged, so what is the problem? By the way she also said that if the item is damaged they would refund. In other words, they only think they are finished once they refund you the money. Bringing the same item back takes 15 to 20 days. It is not even considered what my daughter will drink all this time. Your perishable items may be damaged, but the money is refunded, so what's the problem? This is the attitude.

Terrible… no need to say more… just… run!

Usually US to AUS has a FTA and no GST or Duty charged on invoices under $1000. What Aramex/S&S fail to tell you is they charge GST on all shipments. Unless you deiced to read through all their terms and services hidden half way through an essay youll find they charge this fee. In this day and age of technology it blows my mind that they cant have this displayed anywhere on their website other than hidden way.

Dont even bother trying to contact support. Emailed multiple times and havent had a response in two weeks.

Slow website. Broken links. If you try call aramex they will just tell you they have nothing to do with S&S.

Avoid this company. If you have something of worth and something happens youll have no way to contact anyone and youre most likely doomed.

Absolutely abysmal experience with Shop and Ship! Initially, their website presented a seemingly reasonable 80 dirham shipping cost. To my dismay, they demanded an unexpected 250 dirhams extra, citing a 'maximum package value' clause in the FAQ, which felt very deceptive. Two weeks passed with no word, until they asked for the initial 80 dirhams. To add insult to injury, they hit me with an inexplicable 500 dirhams tax, allegedly mentioned in a hidden corner of their FAQ. Despite enduring a month of confusing back-and-forth and paying all the arbitrary fees, my package was delivered to an unselected location. The lack of clear directions made finding it a nightmare. Moreover, the absence of an online payment system forced me to visit Aramex in person multiple times, further adding to the inconvenience. It felt as if they were holding my package hostage, with threats of destruction if I didn't comply. Please, avoid this service. It's a labyrinth of hidden costs and poor service, seemingly designed to cheat customers out of their money.

UPDATE: to my original post dd May, 2023. When i posted, somebody from S&S name Hala called me back and ensured me that my case will be investigated. I asked her to share her email so i could send all the details about what happened to my shipment, including pics, she gave me the wrong (!) email, to which i tried multiple times, i also tried various spellings. Nothing works. I still have my emails to her in "not delivered" status. No one ever reverted to me, neither via email nor phone call. No one ever explained what happened, and what are the further actions, NO CUSTOMER SERVICE IN S&S AT ALL. Message to those, who wrote positive comments about S&S - wait until you have a very minor problem with this company. I agree with people, who say here that S&S hire people with as less IQ as possible. I also can back up every word said by someone here "month of interaction with Shop&Ship demonstrates how deranged, basic, unprofessional, unsophisticated, mindless your employees and processes are".I have nothing more to add

Good experience and items arrived FAST and safely

Never had a problem with them, I ship from their US and Australia addresses. Great job SnS team. Indonesian CS also very helpful, kudos to Ms. Sari.

I have been dealing with S&S for a long time. Over ten years. They started out really good, but the last 4 or 3 years (I think post COVID?) they started to go backwards. They literally open every package despite it being scanned in X-Ray or something. I don't mind them checking, but what do I mind is them not properly closing it and having there tape on my books which will tear the page later on. I asked for a refund and they refused. Of course, I spoke to with Dubai Chamber of Commerce and then they became good and refunded me.

Now I got a collectors playing cards by baseballers. These fools at their warehouse opened the package with a razor and damaged the box slightly. That is a big problem. They also opened the playing card itself! Imagine the idiotic behavior. They have ruined my cards and the box. What I paid is all for nothing now. I will complain to the Dubai Chambers of Commerce again.

My recommendation is not to deal with these people. The management might be having a good motto but surely they are not enforcing the good work ethics. One should understand that when someone uses you as a forwarder, it means he or she trusts you. Trust is a big word. It is not because we don't have options, no the options are there and I will mention them. But if trust is broken then the customer will complain. I, as an Arab, will talk to all majles I go to. Will write my review in every site possible and yes, even in Google Reviews. I will write it in the new paper article (I work there) and on online websites. This attitude to ruin collectors box is unacceptable. This shows the lack of respect to their clients who pays them for them to make a living.

You either get it sent directly to you or just use other services like Stackry, MyUS, Planet Express, Shipito,...etc. Just google them.

I left a review on 07/06/2023 and I received a response advising me to contact globalcarecenter(at)aramex.com - I have sent 3 emails so far and I have heard nothing back. This is the worse customer service I have EVER experienced. My package has been sitting in Switzerland since 19/05/2023. I uploaded my invoice as soon as I received the request to do so and to date I have heard absolutely nothing. I don't understand what the hold up is. This is absolutely ridiculous.

Total failure.

My shipment from the US has been blocked for a month since it's been classified a weapon (it's a kitchen knife), so your company refused to ship.
Unfortunately you guys are unable to hand the parcel to USPS so that the item goes back to the seller in the US, despite me paying for the extra-shipment costs.

This parcel is now lost somewhere, nobody knows where it is, and I want my full refund back. A month of interaction with Shop&Ship demonstrates how deranged, basic, unprofessional, unsophisticated, mindless your employees and processes are. More than 10 different people on the phone have no idea what's going on, more than 50 emails and nobody knows what's going on, 2 visits in person at Dubai's airport Aramex center and nobody has the slightest idea of what's going on.

It is a miracle you are in business. In a normal world you'd be all fired without the chance to find any job better than public street cleaners (which is much more honorable that the job you failed to perform).

Stupid people working in the customer service who have their head stuck in someone else's Ars and do not think and not capable of reasoning because the IQ is below ZERO. Lack of accountability and respecting customers. We lost it, it is customer problem. We broke it, it is customer mistake. We do not know what happened to the item, as SNS, we does not care, it is the customer problem.

Please change you Motto on your website:
DO NOT BOTHER US WITH OUR PETTY PROBLEMS

YOU SHIP IT, ANY PROBLEMS WITH IT, NOT OUR PROBLEM

PAY MORE, GET LESS THAT'S SNS

WE LOST IT, WE DO NOT CARE...

I have ordered for my small business from a Canada supplier. I am supposed to receive the package between 3 to 6 working days. After 8 days, the package still hasn't moved from their facility, still hasn't been shipped.... I call on a daily basis to mention this is urgent and all I am being told is "we share with the team so they make it urgent". I have no clue when this is going to get shipped nor when I will receive it and this is badly affecting my business as customers are waiting.... I do not recommend nor will I renew the experience.

They have assumed a price for my package without asking me and took more money for the shipment and the customs plus the Vat

When I have contacted them they said they can't change the price which they have just assumed .. they have pushed me to pay more money than what I have to pay ..

Stay away

They are placing shipments under wrong accouns most of the time their moto should be "bermuda triangle has nothing on us"

And I did contact the GlobalCareCenter email as they have mentioned below yet I see no interference from their side or what so ever.

They gave my package to someone else and they did not compensate me.

I've been following up with them since the 1st of June and it's almost August and im still waiting.

I read the other reviews, mine is exactly the same no communication no answers different hidden cost and global and local shop&ship doesn’t reply, the replies are the same please sent a email so the issue can be resolved . But it never happens. Somehow this great service is now zero service!