Sholley Trolleys Reviews 

I have just bought my third sholley and I also have the Donkee. They are all brilliant and would not buy any other trolley.

My daughter bought a Sholley for me as I am not too good walking. I wish we had looked at Trust Pilot first.i have persevered for a long time and I thought it was me but the high price is a total rip off. The handle constantly falls off, it tips when leaned on and steering is a nightmare. The brakes have a life of their own and I finally gave up threw it on the tip and have got a trolley from Temu at a fraction of the price that works.

Really difficult to fold and the handle keeps moving and coming out. Customer service is shocking, very unprofessional and not helpful at all, I'm still patiently waiting for them to call me back as promised! I would not recommend using this company.

My Sholley arrived a couple of days ago. So far I am delighted. Took it out and found it just as it promised it would be. Sturdy, easily manoeuvred and holds a decent amount of shopping. It gives me the confidence to go out

Bought a Bond Street trolley thnking with all the hype and heavy price that it was a for ever trolley but of course not tried out until after the online purchase. It has proved difficult to navigate with the swivle wheels and disabling the swivle just makes it worse. It is also cumbersome for an elderly person. Although looking good it is covered in thin plastic which is bound to wear and now after just over 2 years with mnimal use the top of the trolley is becoming frayed around the edges and looks messy and cheap. This is despite the claim that "The strong supported Lid is suitable for supermarket basket, crate of wine/beer etc." I contacted Sholley who said little but that they could do a paid for repair if sent back to them. So much for a luxury trolley! I wish I had seen the Reviews before purchase and bought a much cheaper trolley elsewhere with fabric surround rather than plastic.

Save yourself a whole lot of heartache & worry by SHOPPING ANYWHERE ELSE but here!
I now think that SHOLLEY stands for SHOCKINGLY POOR OVER PRICED LOUSY TROLLEYS!
(They don't care if you are disabled & elderly)..
They are a poisonous company!
They'll chat lovely to you, when they are trying pry your money off you - BUT AS SOON AS YOU GET A PROBLEM - they make up every excuse under the sun to NOT refund you or respond to every message?!
And anything you return has a £25 restocking fee attached -- you won't realise this until it shows up on your bank statement - I BELIEVE THIS IS ILLEGAL??
And let's be real here...
Who wants to pay over £100 for a hyped up shopping bag??
Some of their trolleys are £250+ wtf??
For that price it would be nicer & cheaper to hire a taxi to get home - I doubt I'd have to pay £250 a year for a taxi & I wouldn't have to pull/push anything home in all weathers!
SHOLLEY IS A JOKE SHOP AT BEST & their 5* reviews are from people who HAVEN'T used the trolley yet or have only used it the once - GIVE IT 3 MONTHS & YOU'LL DEFINITELY HAVE CHANGED YOUR MIND & YOUR REVIEW.
*(Reported to Trading Standards)

I thought I would order via there website but alas there was a problem as to ordering items
I phoned the company and was amazed at the excellent customer service given after explaining the situation I was told they would look into
I ordered all the items over the phone and told the order will be shipped that day for next day delivery and it was
Brilliant customer service and delivery was fast any enquiries was answered and dealt with professional

Absolutely avoid at all cost!

I bought a Sholley as a mobility aid as I’m only relatively young and most mobility equipment is boring. I wish I hadn’t bothered!

I’ve had it a year, I probably go out 2/3 a month and I sometimes just use my walking stick so it’s not been used a lot.

I can’t use the swivel feature as it has a mind of it’s own, the right break broke off within months as I stood on it because the swivel had a mind of its own and I hit a uneven bit of pavement.

The breaks don’t work anyway, on a bus you have to lean forward and keep hold or it shoots off when the bus accelerates.

Then it doesn’t fold easily, or flat, or stay folded! Then I was getting off a bus one day and the handle totally came off in my hand, I almost fell off the bus! It was empty too,

That was the final straw, so I emailed Sholley and they basically blamed me for the handle bar, said the wheels are fine (looking at a picture) and I can pay £25 to have it sent to them for them to ‘have a look’ - I haven’t got £25 spare so I left it because I hate complaining as it is but today the handle came off again, I’ve tightened the handle adjustment, I’m always tightening it after the bus incident! But it still happened.

So my year old £185 trolley has a broken break, I can’t use the swivel feature that I need, it has to stay upright in my dining room because it doesn’t fold and now I’m scared to use it incase I impale myself on the metal handle inserts next time the handle comes out!

I’ll absolutely be taking this further!

I wish I’d read the reviews before purchasing. I’m very disappointed with this trolley. It doesn’t fold flat or stay flat when folded. It’s very cumbersome to put in the boot of my car and takes up a lot of room so it’s difficult to get anything else in the boot. It’s not particularly easy to manoeuvre and I keep tripping into the rear wheels. The handle isn’t comfortable and makes my hands ache. I tried using an escalator but didn’t want to risk it so ended up bumping it down the stairs. Going up the escalator was less daunting.
I’m sure this trolley is perfectly adequate if the shops are within walking distance but I have to drive to my nearest shops.
Of course I can’t return it because I’ve used it. But you don’t know what it’s like until you’ve used it. I guess I’ll just have to put up with it, but it’s not a very good purchase.

I had one of the first sholleys when they came from Frinton.this will be the 5th one in 40 years.3 of which are still in use.Bought for a friend's birthday this week. I must say I'm really disappointed in the material, all the others have been of a cloth material the one i bought is plastic, and looking at the catalogue now I realise most of the Sholley coverings are made of plastic which I think look rather cheap and tacky.Shame,as up until now cant fault any that I've had.cant see lasting as long as all the others and prob be prone to splitting.

This is probably the best spent money on any item we have purchased within that cost range. Plenty of room and we can load our shopping as we go round without having to lift items out to put heavier items in. So no need to go up and down, we can shop along each alley. Also very easy to push home when full up. Many thanks for our Sholley.

I ordered my Sholley by telephone. The agent was friendly and knowledgable.
My Sholly arrived within a few days. Well packed and protected.
I was prone to falling after carrying shopping, this has not happened since I got my Sholley over a year ago.
Yes it was a lot of cash to layout, however I feel it was worth every penny. You can put your super market basket on the top of trolley and off you go. The handle gives you support as you walk around the store. The trolly is well constructed and waterproof.
Well done Shelley.

Have had my Donkee for almost a year. Bought it so I could hopefully fit a week's shop for two in as sick of going back and forth to the supermarket (no car). Generally does the job although the fuller and heavier the Sholley becomes, the more stubborn it is. Happy to be pushed in a straight line but doesn't like cornering and often have to lift the front wheels up to get it going again. Knocked one star off for this but otherwise a really good buy.

I bought the Sholley with a seat because after a serious illness last year I was left with a paralysed leg, my physio set me a task to walk to my local village. I thought that with this version of the Sholley if I got tired I would be able to sit on the seat. It was a resounding success - and thanks to the Sholley I now have my indepence back. A million thanks.

Having perused Amazon to find what I believed to be the best trolley available and which was described on Amazon as "stable and safe to lean on" and a "useful and discreet aid for mobility for people needing some support when walking" it sounded ideal for my 92 year-old mother-in-law despite the high price tag of over €260. I purchased same on Amazon on 28th of August 2023 from Sholley Trolley. In early January 2024, problems began with the handle of the trolley where it was dipping at one side and eventually the handle broke in early February. We were shocked that this top-of-the-range very expensive trolley would have a broken handle within four months of use. I then contacted Sholley Trolley by email and reported the problem with the trolley. They apologised and said they would send a handle to us with instructions on how to replace same and they would also talk us through replacement of the handle over the phone when it arrived. Said handle did not arrive and now, over three months later, has still not arrived. They had sent it by post, without tracking. I should have guessed at that stage they haven’t much interest in after-sales service when they didn’t send it by courier or at the very least tracked post.
I contacted Sholley Trolley again by email on 4th of March to inform them that the handle had never arrived and, further, that I didn’t want a replacement handle - I wanted a full replacement, preferably a different model as this one transpired to be disastrous, as my mother-in-law had fallen with the trolley that week when the handle collapsed and that she also was having trouble with the wheels locking and could not use the trolley as it was dangerous. They would not replace same and offered to resend the handle, this time by tracked post. I declined as I felt it was not fit for purpose with two defects arising within the warranty period and the very serious implications of an elderly lady using a product that could not be relied on from a safety perspective – despite the description on Amazon as being “a discreet aid for mobility”. They then offered for us to send it back for repair to Sholley Trolley but the collection alone would be £55. We both felt enough money had been spent on a trolley that is a major disappointment. She had a very lucky escape that she wasn’t badly hurt. The €260 trolley is now lying unused in the garage after her fall.
Her previous trolley which she had purchased from a large UK and Irish supplier lasted many years but had become a bit shabby which is why she wanted a replacement but in fact she is now back to using her old trolley. I felt this Sholley Trolley would last many years without trouble. It has been anything but the case. We are so disappointed in it. We feel that a replacement should have been forthcoming as the product is not, in our opinion, fit for purpose and defects arose after only a few months of gentle use. We expected so much more from a product that is more than three times the price of its rivals. Not a good service, we could not recommend it.

Generally satisfied with the Sholley's build quality, but a design flaw hinders the folding process. The front wire hook doesn't extend adequately, making it challenging to fold easily and posing a risk of finger injuries. Additionally, the side flap is too short, leaving the side pockets exposed to rain and causing them to fill with water.

Was so excited to receive my Donkee Sholley, thought I could use it with ad hoc food shops and to get my steps up. They’re is nothing similar to take large loads on the market . Sadly, the wheels are not fit for purpose, they are plasticky and make the trolley difficult to push on any surface other than a supermarket floor.

Maybe because of the trolleys size, but the frame feels weak and flimsy and I am certain that it wouldn’t take the 65kg weight that it states it does.

The handle although padded is thin and does not enable easy steering.

Improvements would be a much sturdier chassis, larger inflatable wheels for a smooth ride and sturdier , ergonomic handle. These alterations would make much better product and better value for money . Plus it would have the entire larger load market. Such a shame .

I wish I had read all the reviews before purchasing . An expensive mistake.

I recently bought the sit on sholley as I suffer with M.S and my walking unaided is very limited.As im only 58 I wanted something more modern to use as a walking aid which suited me.I got it to enable me go on trips with my grandchildren.I have to say its the best thing I ever bought,I got right around Thorpe park with it,granted I had pleanty of rests while the children were on rides,It gave me independence and confidence and the large bag meant were wernt carrying all our belongings.I know Ive gone on a bit but would have found a review like this helpful for my needs when I was debating on purchasing one.

Not east to fold and when you can manage to do it it is impossible to stop it opening again,otherwise sturdy and strong but you will need room to store it,bit pricey as well

I recently bought ruby royale sholley and I took it in town and was a maze how it move and how stuff you can put in it I sat on it and was amazed how sturdy was because I have a tendency to panic and anxiety can get a little bit high
Also record I didn't have any anxiety by pushing it around town people passing me and I did get to places that I don't think I could do in the day
Which that will make me so happy yes definitely going to take it back out again I did lean on it and I felt safe if it it wasn't heavy to Push around
I was shocked by you the flat charge of £15 but when it came the guy was very nice and I just noticed it was just in a cardboard box without any plastic was easy to set up and easy to fold watch a video but also you get a decent leaflet explain everything in big bold letters which I was also good Definitely worth the money definitely would recommend it my disability is cerebral palsy and my knee on the same side I started to give me jip parallel got arthritis in it so I can't walk as good as I used to so this definitely helped.
How would recommend you do your homework watch all the videos read all these comments and give it a go if you're not happy you got 14 days guaranteed so so yeah I like it so so much my stroller cost me £180 I thought it was to much then worked out the pros and cons well worth it and I like the logo made in British made 🇬🇧
I noticed that some people were looking at sholley if you see me with my sholley come and have a chat about it and have a look at my shopping trolley I don't mind.