Multiple purchases over recent years and usually very good. The latest pair that I have bought, KG Kai Sneaker, have a slight uncomfortable feeling around the top of the heel which is a disappointme... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very pleased with the simplicity of ordering and the speed of delivery. However, when the gift was opened the scarf that was sold with the bag wasn't in the package and I've not been able to con... See more
Company replied
I order all the time from Shoeaholics and o have only ever had one problem when some boots I returned never made it back to them … when I complained they promptly refunded me. Other than that the orde... See more
Company replied
Ordered a lovely pair of shoes from Shoeaholics, arrived promptly within 4 days of ordering! Absolutely love the shoes! First time using this website, no complaints. Fast delivery and good corresponde... See more
Company replied
Company details
Written by the company
Shoeaholics: the destination for shoes and bags. Powered by a team who love all things accessories, we connect fellow shoe lovers with the biggest ranges from the best brands. Home to your favourite names such as Ted Baker, Kurt Geiger, Carvela and Clarks, shopping for every family member, every event and every price range has never been easier.
Contact info
24 Britton Street, EC1M 5UA, London, United Kingdom
- help@shoeaholics.com
- www.shoeaholics.com
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Shoeaholics.com
Hi Claire,
Thank you so much for your kind words! We’re happy you enjoyed our great prices and quick delivery. Looking forward to serving you again soon! 🌟
Regards,
Team Shoeaholics
Good quality shoes at a reasonable…
Good quality shoes at a reasonable price. Fast delivery. Easy to order.
20 November 2025
Unprompted review
Reply from Shoeaholics.com
Hello there, thank you for your kind feedback! We’re delighted to hear you loved your recent purchase. We take pride in combining style, comfort, and convenience, and it’s great to know this has made your shopping experience enjoyable. We truly appreciate your support and hope you continue to love your purchase for many occasions to come!
Kind regards,
Team Shoeaholics
Blue card discount cannot be applied…
Blue card discount cannot be applied and customer service is not responding or addressing the issue.
19 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Marin,
Thank you for sharing your feedback with us. We’re really sorry for the inconvenience caused regarding your Blue Light Card discount and the delay in getting a response.
We can confirm that a ticket has already been raised for your query, and a member of our team will be reaching out to you via email very soon to assist further.
Thank you for your patience and understanding while we work to resolve this for you.
Regards,
Team Shoeaholics
Very good quality at a great price
Very good quality at a great price, OH was very happy with trainers
5 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Marie,
Thank you so much for your kind feedback! We’re thrilled to hear the trainers were a hit and that you’re happy with the quality and price. We hope they bring plenty of comfort and style!
Regards,
Team Shoeaholics
I ordered my items last week and needed…
I ordered my items last week and needed them. In time for Christmas, I got a little concerned as my item did not say dispatched for a while, I sent a quick email and my order was shipped immediately and my items arrived the next day. The customer service and delivery experience has been excellent…especially as I can appreciate this is the busiest time of the year for them I’m sure. I cannot be more pleased with my items, the price was incredibly good and the delivery was excellent. Thank you all so much.
20 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Sharon,
Thank you for your wonderful review! We’re pleased to know that your order was shipped promptly after your email and arrived the next day. Your appreciation of our customer service and delivery experience is greatly valued, and we’re glad you found the price and quality excellent.
We look forward to serving you again in the future!
Regards,
Team Shoeaholics
Happy customer
Ordered Kurt Geiger shoes and bag on Monday 15th December
Free standard delivery, received notification on Thursday 18th from Evri and parcel arrived at the stated time slot on Friday 19th
Happy with service from both companies
19 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Lynne,
We’re so happy to hear everything went smoothly with your order! Thank you for letting us know and for choosing us for your Kurt Geiger shoes and bag. Enjoy your new items, and we hope to serve you again soon!
Regards,
Team Shoeaholics
Awful customer service
Awful customer service. Item was stolen from my doorstep. Company refusing to do anything about it. I’m now £50 out of pocket. Use a company that treats its customer well
12 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Tom,
Thank you for sharing your feedback.
After reviewing your ticket with our Customer Service team, I can confirm your order was delivered by EVRi. We’ve provided tracking details, proof of delivery, and an image showing the parcel at your doorstep, which is considered a compliant delivery.
We understand you’ve stated the order hasn’t been received, and we’re sorry for the inconvenience this has caused.
The same information has been emailed to you via your ticket.
Kind regards,
Team Shoeaholics
Still waiting for my order
Item ordered on the 8th December and still waiting for it. Seems to have gone missing with Evri on the 11th. Shoeholics Customer Service contacted them, promising to get back to me within 48 hours. They have not and are ignoring e-mails about a replacement or a refund.
Yes, I subsequently got an email, advising me the refund was now being processed.
8 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Joy,
We’re sorry for the frustration this has caused. We’ve already informed you via email that we will be proceeding with filing for a refund for your order. The refunded amount should be reflected in your account within 3-5 working days.
Thank you for your patience, and we apologize for any inconvenience caused.
Regards,
Team Shoeaholics
The service has been awful as I want to…
The service has been awful as I want to return an item and cannot get onto your returns portal. I expect a full refund.
8 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Sharon,
We’re very sorry to hear about the issues you’ve encountered with our returns portal. We have already informed you about the situation, and please rest assured that once the item is received at our warehouse, a full refund will be processed for you.
Thank you for your patience, and we apologize for any inconvenience caused.
Regards,
Team Shoeaholics
No valid tracking
No valid tracking, no parcel and appalling customer services.
16 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Katrina,
We appreciate you taking the time to share this with us, and we’re sorry for the trouble you’ve experienced with your order. I’ve requested a few additional details so we can review this thoroughly with our Customer Service team and work on resolving it as quickly as possible. Thank you for your patience while we look into this.
Regards,
Team Shoeaholics
Awful customer service from Shoeaholics.
Awful customer service from Shoeaholics! Bought x3 pairs of shoes from your company (a loyal customer buying many, many pairs of shoes over a number of years) stated delivery was made on 17th November. However, the image that the delivery driver took was clearly not of three pairs of shoes (2 of which were large boots!) we also have cctv of the delivery driver swinging a far smaller package. Shoeaholics returned with two auto generated responses to the complaint of a failed delivery. They stated that the package was delivered, but in the photographic evidence, it was clearly a far smaller package, containing clothing, from Marks and Spencer.
I have been unable to connect with a human with regards to this ongoing matter and feel very let down with auto generated responses of an order to the total of £230! A completely terrible experience, especially being derived from Kurt Geiger, such an established company. All in all, awful! No three shoes to be seen anywhere and still down £230!
17 November 2025
Unprompted review
Reply from Shoeaholics.com
Hi Mellissa, T
Thank you for taking the time to share your feedback. We completely understand how frustrating this must be. We’ve asked for some details so we can review this with our Customer Service team and follow up with you directly via email. We truly value your loyalty and will make sure this is thoroughly investigated.
Regards
Team Shoeaholics
Missing order
Please don't ever buy from this website
They don't deliver and loose your order.
And don't refund you.
17 September 2025
Unprompted review
Reply from Shoeaholics.com
Hi Veronica,
Thank you for sharing your feedback. We’re really sorry to hear about the issues you’ve experienced with your order and completely understand how frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Shoeaholics
I've ordered wallet which never…
I've ordered wallet which never arrived. No one is responding to my messages. They've charged me and I never received the item. Avoid this website!
5 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Maria,
Thank you for sharing your feedback. We’re really sorry to hear about the issue with your order, and we completely understand your frustration.
Could you please share your order details with us so we can investigate this further? Once we have the necessary information, we’ll review your case and get back to you via email as soon as possible with an update.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
Team Kurt Geiger
Non existent customer service!
I received the parcel in a timely manner, this is the only positive I have. I am wanting to return the bag I purchased, it won’t let me complete the returns info on the portal, I have been trying several times a day for the last 4 days. It directs you to send an enquiry form, I have now filled out 2 with no reply. Extremely frustrating, it is a straight forward return which should have been back by now.
12 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Rebecca,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with the returns process. We understand how frustrating this must be, especially after trying to submit your return multiple times.
Could you please share your order details with us so we can review this further? Once we have the requested information, we’ll work with our Customer Service team to ensure your return is processed as quickly as possible.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
Team Kurt Geiger
Amazing boots
Amazing boots, amazing price, amazing service as always. Absolutely love Shoeaholics
8 November 2025
Unprompted review
Reply from Shoeaholics.com
Hi Karen,
Thank you so much for your amazing review! We're so glad to hear you love your boots, the price, and our service. Your kind words mean the world to us!
We truly appreciate your continued support and look forward to delighting you again soon.
Best regards,
Team Shoeaholics
Would give Zero if I could
Would give Zero if I could ! STAY CLEAR
I am extremely dissatisfied with my experience. My parcel is marked as “delivered”, yet I have never received it.
From the moment I realised the parcel was missing, I contacted both Shoeaholics and Evri. Since then, I’ve been continuously passed back and forth between the two, with each company blaming the other. I fail to understand how the customer is expected to take responsibility for the failures and negligence of a delivery company that Shoeaholics chose to partner with.
Despite raising multiple complaints, I have been ignored, dismissed, or provided with unhelpful responses. Shoeaholics even confirmed that the “evidence” provided by Evri was unsatisfactory, yet instead of assisting further, they abruptly closed my case with no resolution. This is completely unacceptable.
I am now out of pocket, without my parcel, and deeply disappointed by the lack of accountability and support from both companies. As a result, I will be taking this matter further and have already raised a case with the ombudsman. Submitting my review twice in hopes I will get a response from the company as all my previous efforts are ignored !
As you can see by the reply from the company , no outcome and total dismissal. I have had confirmation from a Zoe who works at Shoeaholics to advise the delivery evidence was not sufficient. I have also expressed on multiple occasions there was no reason for the parcel to be delivered to an alternate address as the office was opening during hour of delivery. Just to make it clear the office is open 9am until 5:30pm Monday to Friday. The parcel was delivered at 15:30pm on a Wednesday. On top of this , the evidence provided by Evri was a picture of a closed door dangling more than one parcel. Somehow this is my fault ? Once again I am left with no help , out of pocket and no parcel. What a great company !
3 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Olivia,
Thank you for sharing your feedback. We completely understand how frustrating this must be, and we’re truly sorry for the inconvenience caused.
After reviewing your ticket with our Customer Service team, we can confirm that your order was delivered by EVRi. Tracking details and a delivery image were provided, and the parcel was left at the correct geo-location, which is considered a compliant delivery.
While we are unable to reopen the case or provide further assistance on this matter, we sincerely value your feedback. We apologize once again for the frustration this has caused and appreciate your understanding.
Regards,
Team Shoeaholics
Terrible service
Terrible service, order never arrived. Will not be ordering from them again. Stay clear. You’d think that it was a reputable brand being owned by Kurt Geiger but the number of terrible reviews says it all! Looks like it’s the same on terrible reviews for Kurt Geiger, clearly do not care about their customers.
11 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Hannah,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issue with your order, and we understand your frustration.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this.
Regards,
Team Shoeaholics
Reply from Shoeaholics.com
Hi Julie,
Thank you for your fantastic review!
We’re so glad to hear you had a great experience with us.
We appreciate your support and look forward to serving you again soon!
Best regards,
Team Shoeaholics
Ordered 15 days ago and still no…
Ordered 15 days ago and still no parcel, I contacted them 7 days ago and they said they’ll sort but still no parcel and when I contact them they now just ignore me. STAY AWAY
11 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Ben,
Thank you for sharing your experience with us. We’re very sorry to hear you haven't received the order and the difficulty you’ve had getting support; that’s not the level of service we aim to provide.
To help us review this properly, we’ve requested a few additional details from you. Once we have that information, our team will investigate and get back to you via email with an update and next steps.
We appreciate your patience while we work to resolve this for you.
Regards,
Team Shoeaholics
I am extremely dissatisfied with my…
I am extremely dissatisfied with my experience. My parcel is marked as “delivered”, yet I have never received it.
From the moment I realised the parcel was missing, I contacted both Shoeaholics and Evri. Since then, I’ve been continuously passed back and forth between the two, with each company blaming the other. I fail to understand how the customer is expected to take responsibility for the failures and negligence of a delivery company that Shoeaholics chose to partner with.
Despite raising multiple complaints, I have been ignored, dismissed, or provided with unhelpful responses. Shoeaholics even confirmed that the “evidence” provided by Evri was unsatisfactory, yet instead of assisting further, they abruptly closed my case with no resolution. This is completely unacceptable.
I am now out of pocket, without my parcel, and deeply disappointed by the lack of accountability and support from both companies. As a result, I will be taking this matter further and have already raised a case with the ombudsman.
3 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi O Arnold,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and completely understand how disappointing it must be to feel out of pocket and without your parcel. This is absolutely not the level of service we aim to provide.
We’d like to look into this further for you. Please help us by providing the requested details so we can review your case thoroughly. Once we have this information, we’ll investigate and get back to you via email as soon as possible.
Thank you for giving us the opportunity to address this.
Regards,
Team Shoeaholics
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.