Multiple purchases over recent years and usually very good. The latest pair that I have bought, KG Kai Sneaker, have a slight uncomfortable feeling around the top of the heel which is a disappointme... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very pleased with the simplicity of ordering and the speed of delivery. However, when the gift was opened the scarf that was sold with the bag wasn't in the package and I've not been able to con... See more
Company replied
I order all the time from Shoeaholics and o have only ever had one problem when some boots I returned never made it back to them … when I complained they promptly refunded me. Other than that the orde... See more
Company replied
Ordered a lovely pair of shoes from Shoeaholics, arrived promptly within 4 days of ordering! Absolutely love the shoes! First time using this website, no complaints. Fast delivery and good corresponde... See more
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Company details
Written by the company
Shoeaholics: the destination for shoes and bags. Powered by a team who love all things accessories, we connect fellow shoe lovers with the biggest ranges from the best brands. Home to your favourite names such as Ted Baker, Kurt Geiger, Carvela and Clarks, shopping for every family member, every event and every price range has never been easier.
Contact info
24 Britton Street, EC1M 5UA, London, United Kingdom
- help@shoeaholics.com
- www.shoeaholics.com
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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all excellent
all excellent, great deals , fast delivery, brilliant company
15 February 2026
Unprompted review
Reply from Shoeaholics.com
Hi Jane,
Thank you so much for your amazing feedback! We’re thrilled to hear you’re happy with the great deals, fast delivery, and overall experience.
Your support means a lot to us — we look forward to welcoming you back again soon!
Team Shoeaholics
Fast delivery and sent well packaged
Fast delivery and sent well packaged. Hat is stunning and first time I wore it was commented on. The trainers are perfect and one pair is a replacement I love them that much.
23 January 2026
Unprompted review
Reply from Shoeaholics.com
Hi Sharon,
Thank you for the wonderful review!
We’re so pleased to hear your order arrived quickly and beautifully packaged. It’s great to know the hat made such an impression and that you love the trainers so much you came back for another pair! We truly appreciate your support and hope you continue to enjoy your Kurt Geiger pieces.
Team Shoeaholics
Couldn’t fault them
Couldn’t fault them. Ordered Wednesday 4/2; arrived Friday 6/2 exactly as described. For great, service great. Was worried because I read reviews after my order but thankfully all good.
8 February 2026
Unprompted review
Reply from Shoeaholics.com
Hi Helen
Thank you so much for your wonderful feedback!
We’re thrilled to hear that everything went smoothly with your order and that you’re happy with both the service and the product. We truly appreciate your trust and support, especially after reading reviews. It means a lot to us that you had a great experience! We look forward to serving you again soon.
Thanks again,
Team Shoeaholics
Can never shop with shoeaholics anymore
I ordered for 4 items worth £212 on 26/11/2025. I received text message from EVRI on the 30/11/25 that my parcel will be delivered that day btw 18:30 -19:30. I waited for my doorbell to ring until 20:00hours, no one rang the bell or knock my door. When I was going through my mails the following day at work, i saw EVRI's email at 20:26 on 30/12/25 that my order was delivered with photo of MATALAN packaging delivered at someone's door entirely different from my door. I requested for support to investigate where my order was with clear pictures that shows MATALAN packaging instead of SHOEAHOLICS. I checked with neighbors and everywhere around for the delivery but all to no avail. To my disappointment, Shoeaholics staff only responded stating "they can choose to deliver anywhere since I did not give any delivery instruction so they cannot help me". That was how I lost £212 to Shoeaholics and EVRI. They are so heartless! I'm still yet to recover from the shock and pain and flashbacks caused by them. it's unbelievable! I trust them so much but not anymore!
30 November 2025
Unprompted review
Reply from Shoeaholics.com
Hello Lynda, thank you for leaving this review. We are truly sorry to hear about your experience. Please know that we've shared the details with the appropriate team, and they should be in touch with you via email soon.
Kind regards,
Team Shoeaholics.
Great selection at discounted prices
Great selection at discounted prices, will definitely use this company again
2 January 2026
Unprompted review
Reply from Shoeaholics.com
Hi Julie,
Thank you so much for your kind feedback! We’re delighted to hear you enjoyed our selection and found great value in our discounted prices. We look forward to welcoming you back again soon 😊
Regards,
Team Shoeaholics.
Avoid at all costs
Avoid at all costs. Shop elsewhere.
17 days since my first review and no contact from customer services.
Months since I ordered the £70 and nothing arrived. Apparently it was my fault. Avoid totally, I feel like I’ve been scammed and gas lighted with ‘customer services will get in touch’
2 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Ted,
We’re very sorry to hear about your experience and understand how frustrating this must be.
Could you please share the requested details with us? Once we have them, we’ll review this with our customer service team and get back to you via email with an update. Thank you for bringing this to our attention.
Regards,
Team Shoeaholics
Hassle free from point of ordering to…
Hassle free from point of ordering to delivery - great service.
17 January 2026
Unprompted review
Reply from Shoeaholics.com
Hi Clare,
Thank you for your wonderful review! We’re so pleased to hear everything was hassle free from ordering through to delivery. Providing great service is always our goal, and it’s lovely to know we met your expectations.
Regards,
Team Shoeaholics
I would definitely recommend…
I would definitely recommend shoeaholics to anyone. I have purchased a number of shoe's & boots from here & the delivery is always good (well packaged & on time) & Always have the best price compared to other sites.
1 January 2026
Unprompted review
Reply from Shoeaholics.com
Hi Susan,
Thank you so much for your lovely review! We’re thrilled to hear that you’re happy with your purchases, our delivery service, and our prices. Your recommendation means a lot to us, and we truly appreciate your continued support.
Regards,
Team Shoeaholics
Great! Quality at affordable price
I am able to buy the items I love at a discounted price
6 January 2026
Unprompted review
Reply from Shoeaholics.com
Hi Ola! 👋
Thank you so much for your lovely review. We’re so happy to hear you’re able to pick up the items you love at a great price. Enjoy your gorgeous finds. We appreciate you shopping with us! 💖👜✨
Regards,
Team Shoeaholics
Everything I buy from this site I have…
Everything I buy from this site I have been more than happy with! I have had shoes boots also bags and extremely happy with the price and the quality will always buy from them as prompt delivery too!
15 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Tracy,
Thank you for the fantastic feedback! ✨
We’re so happy to hear you’ve been consistently pleased with all your purchases, from shoes and boots to bags. It means a lot to us that you value the quality, great prices, and prompt delivery. We can’t wait to serve you again!
Regards,
Team Shoeaholics
Reply from Shoeaholics.com
Hi Toni!
Thank you for the amazing review! We're so happy to hear you had an excellent experience with us.
Regards,
Team Shoeaholics
Love shopping with Shoeaholics
Love shopping with Shoeaholics. Great selection and prices and always prompt reliable deliveries.
26 November 2025
Unprompted review
Reply from Shoeaholics.com
Hi Nicola,
Thank you for sharing your experience! It’s wonderful to hear that Shoeaholics continues to be a favourite for you, with great products, great prices, and deliveries you can rely on. We’re grateful for your support!
Regards,
Team Shoeaholics
AWFUL CUSTOMER SERVICE
SCAM SITE. AWFUL CUSTOMER SERVICE FROM AMAN, MISBA & ZACHARY. ZERO STARS. PAID FOR 2 BAGS 28 DAYS AGO 05/01/2026 AND PAID FOR NEXT DELIVERY, NEVER RECEIVED ANY BAGS. NO HELP FROM AMAN. VERY STRESSFUL EMAIL CHAI GOING ON WEEKS. AVOID THIS COMPANY. STILL NO REFUND AND STILL NO ITEMS. VERY ANNOYED. OUT OF POCKET £150. TAKEN MY MONEY AND HAVEN’T REFUND ME. SORT THIS OUT!!!!
**update 03/02/2026 have been refunded for one bag but still nothing but hassle with the missing bag** CONTACT DPD AND SORT
5 January 2026
Unprompted review
Reply from Shoeaholics.com
Hi Amy,
Thank you for writing us a review.
We’re really sorry to hear how stressful this situation has been for you. To help us review this further with our customer service team, we’ve requested a few additional details. Once we have this information, a member of the team will reach out to you via email soon to advise further.
Thank you for your patience while we look into this for you.
Regards,
Team Shoeaholics
Reply from Shoeaholics.com
Hi Sobia,
Thank you for reaching out to us.
We’re really sorry to hear that the lock on your Kurt Geiger bag has broken.
To look into this further, we’ve requested a few additional details so that our customer service team can review the issue. Once we have this information, a member of the team will reach out to you via email and advise you on the next steps.
Thank you for bringing this to our attention.
Regards,
Team Shoeaholics
Please I advise everyone never to shop…
Please I advise everyone never to shop from shoeaholics. I had such a bad experience with them . I have been trying to return the item I bought from them since the day I received it. I bought the return postage. But nobody ever came to collect the item. I waited for 2 weeks. Emailed them so many times but no use. They kept on lying me. Such a horrendous business. I finally managed to drop the item to parcel shop. It reached them before the end of 30 day return window. They took time to process it. And now they a0re trying to keep my money and telling me that they will request to send me e -gift card. I mean am I stupid to buy from you guys ever again? No thankyou. Give me my money to my original payment method.
16 January 2026
Unprompted review
Reply from Shoeaholics.com
Hi Beenish,
Thank you for taking the time to write another review and share your experience with us. We completely understand how disappointing it must have felt when the courier did not collect your parcel initially.
Once the return was posted and received, we can confirm that your refund was processed within the timeframe provided by our customer service team. We also apologise if our team was not able to respond to you as quickly as expected during this busy time of year.
Thank you again for your feedback. We appreciate your patience throughout the process.
Regards,
Team Shoeaholics
This has gone past your 14 working days…
This has gone past your 14 working days timeline since you received the item back at your warehouse on 22nd December.
Are you now going to request the funds from Bank of England to process the refund?
You sent me the wrong item through no fault of mine. You have confirmed that you have received the item back since 22nd December so what is holding the refund process back?
This is so unacceptable!!!!
I INEED MY MONEY BACK!!!
8 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Sybil,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the delay in your refund and completely understand how important it is to have this resolved quickly.
I can confirm that a ticket has already been raised regarding your query, and a member of our Customer Service team will review this and reach out to you via email soon with an update. Please keep an eye on your inbox for our message.
We appreciate your patience while we work to resolve this for you as a priority.
Kind regards,
Team Shoeaholics
Bag with faulty zip unresolved
I bought a KG bag from your site as a gift for someone. I kept the bag safe and when I was about to present this, I found that the zip was stiff and I was unable to open to see inside. I contacted your office and till date it has not been resolved. On the other hand, I was unable to present the bag as a gift and it’s just there untouched and unused.
10 July 2025
Unprompted review
Reply from Shoeaholics.com
Hi Vivian,
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience. We understand how disappointing this must have been, especially as the item was intended as a gift.
Could you please share the requested details with us? Once we have them, we’ll review this with our customer service team and get back to you via email with an update.
Thank you for raising this with us, and we appreciate your patience.
Regards,
Team Shoeaholics
My order was cancelled!
14 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Andreea,
Thank you for sharing your feedback.
We’re sorry to hear that your order was cancelled. This can occasionally happen if an item becomes out of stock at the warehouse at the point of processing, despite appearing available when the order was placed.
If you need any further assistance, please feel free to contact our Customer Services team via the website, who will be happy to help.
Thank you for your understanding.
Kind regards,
Team Shoeaholics
Do not use!! Will take your money and not return it!
If I could give zero stars I would!!! This company is shocking and will keep your money and nit return it!! DO NOT USE! They have had my money since November and still haven’t had a refund! Ordered some boots…got sent the company wrong order (crappy trainers!) I was the expected to send the order THEY got wrong first and then I now have to wait for my money back! They lied about when the order was returned and I am still waiting! Also had a parent pay extra to send me the boots because they don’t deliver to where I live. Heard nothing! This is now fraud and I will never use again and now having to escalate to trading standards because Ive just been ignored by this company! Will never use!
30 November 2025
Unprompted review
Reply from Shoeaholics.com
Hi Jess,
Thank you for taking the time to write a review.
We’re really sorry to hear about your experience and understand how upsetting and frustrating this has been. This is certainly not the level of service we aim to provide.
We can see that a ticket has already been raised regarding this matter, and a member of our team is currently reviewing it with Customer Services. You should be contacted by email soon with an update.
Please rest assured that your concerns have not been ignored. We’re keen to investigate this fully and work towards resolving the issue for you as quickly as possible.
Thank you again for bringing this to our attention.
Kind regards,
Team Shoeaholics
Never received!!
Never received!!! And absolutely no support from customer service!!
10 December 2025
Unprompted review
Reply from Shoeaholics.com
Hi Vicky,
Thank you for taking the time to share your feedback.
I’ve reviewed your ticket with our Customer Services team and can confirm that your order was delivered by EVRi and FedEx in two consignments. The tracking information and delivery confirmation image have already been provided and indicate that the parcel was delivered successfully.
We understand that you’ve advised you’re unable to locate the order, which we’re sorry to hear. In these situations, we kindly ask that you check with other members of your household or nearby neighbours, as parcels are sometimes accepted on the recipient’s behalf.
Both our Customer Services team and a member of management have shared this information with you via your ticket, confirming that the delivery has been deemed compliant.
Kind regards,
Team Shoeaholics
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