Multiple purchases over recent years and usually very good. The latest pair that I have bought, KG Kai Sneaker, have a slight uncomfortable feeling around the top of the heel which is a disappointme... See more
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Review summary
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I was very pleased with the simplicity of ordering and the speed of delivery. However, when the gift was opened the scarf that was sold with the bag wasn't in the package and I've not been able to con... See more
Company replied
I order all the time from Shoeaholics and o have only ever had one problem when some boots I returned never made it back to them … when I complained they promptly refunded me. Other than that the orde... See more
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Ordered a lovely pair of shoes from Shoeaholics, arrived promptly within 4 days of ordering! Absolutely love the shoes! First time using this website, no complaints. Fast delivery and good corresponde... See more
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Company details
Written by the company
Shoeaholics: the destination for shoes and bags. Powered by a team who love all things accessories, we connect fellow shoe lovers with the biggest ranges from the best brands. Home to your favourite names such as Ted Baker, Kurt Geiger, Carvela and Clarks, shopping for every family member, every event and every price range has never been easier.
Contact info
24 Britton Street, EC1M 5UA, London, United Kingdom
- help@shoeaholics.com
- www.shoeaholics.com
3.4
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Shoeaholics.com
Hello there, thank you for leaving this review. We truly appreciate you reaching out to share your thoughts about the experience. Kind regards, Team Shoeaholics
Reply from Shoeaholics.com
Hello there, Thanks for the lovely feedback, and we're thrilled the delivery was super speedy too. Kind regards, Team Shoeaholics
Missing item and customer service is…
Missing item and customer service is slow not reliable and definitely not knowledgeable. No idea where is my order although I paid for next day delivery
30 July 2025
Unprompted review
Reply from Shoeaholics.com
Hello Sue,
Thank you for leaving us a review. I'm sorry to hear about your experience. I have requested further information from you so I can assist you further.
We look forward to hearing from you
Team Shoeaholics
Incorrect size sent
Incorrect size sent, paid delivery and now they want photographic proof that they are the incorrect size, even though they are going to be returned and I will have to pay for that!
11 July 2025
Unprompted review
Reply from Shoeaholics.com
Hello Suzanne, thank you for your review. We're sorry to hear about the experience with your order, and we appreciate you bringing it to our attention.
Asking for photographic proof helps our team investigate the issue further and ensure it doesn’t happen again. Please be assured that if an incorrect item was sent, we will absolutely look into returning your order for free. I have requested further information to look into this for you.
Team Shoeaholics
Perfect order
Perfect order. On time product packaged well and delivered on time.
9 July 2025
Unprompted review
Reply from Shoeaholics.com
Hello Debbie,
Thank you so much for your amazing review! We're thrilled to hear your order arrived on time and in perfect condition. We hope you love your purchase and look forward to seeing you again soon!
Team Shoeaholics
Missing order-refund refused.
I ordered a bag, card holder & trainers. The parcel was delivered today without the trainers. Customer Service have told me that they have checked the order & as the packaging was not damaged there is nothing they can do - no trainers, no refund! I sent photos of the packaging & the two items received. There is no way that a pair of size 6 trainers would have fitted in as well!
Added 13/7/2025
Company refused to refund monies for trainers never received & insist that they were in the parcel with the other items. The conclusion from that is that they are accusing me of fraud. I will never order from them again & will be returning the two items received.
As you can see by the picture beside my name there is no room in packaging for a pair of trainers - usually despatched in a shoe box.
9 July 2025
Unprompted review
Reply from Shoeaholics.com
Hello Judith,
Thank you for taking the time to review us. I am sorry to know about your experience. We have raised this with the concerned team, and we will be in touch via email to advise further.
Team Shoeaholics
I received an empty box!!
I received an empty box!!! I paid for next day delivery and in fact received no shoes and empty box, customer service assured me that they sent it and shoes was in box🤦♀️🤦♀️🤦♀️
8 July 2025
Unprompted review
Reply from Shoeaholics.com
Hello Elite, we're so sorry to hear about this. This is not the experience we want for our customers. Please share the requested details so that a member of our team can reach out to you via email. Kind regards, Team Shoeaholics.
Total rubbish
Total rubbish, the handbag I bought for my partners birthday looked nothing like the picture on site. They also charged me £1.95 to return it avoid.
30 June 2025
Unprompted review
Reply from Shoeaholics.com
Hello Brendan, we are sorry to hear about this. Please respond to the requested information for us to review this further. Kind regards, Team Shoeaholics
I wore the slides once and the parts…
I wore the slides once and the parts were pulling off from the sole of the slides.
23 June 2025
Unprompted review
Reply from Shoeaholics.com
Hello Damilola, we are sorry to hear about this. Please respond to the requested information for us to review this further. Kind regards, Team Shoeaholics.
Really poor customer service
Really poor customer service. My shoes were faulty and within one month broke. This has happened twice with this company, and they offer no compensation at all. I didn’t want a refund and I wanted another pair sent to me, however they said this isn’t something they do. Went on their website and everything else costs a fortune so left with broken shoes and nothing to wear. Really poor!
19 June 2025
Unprompted review
Reply from Shoeaholics.com
Hello Zoe,
Thank you for leaving us a review. I'm sorry to hear about your experience. I have requested further information from you so I can assist you further.
We look forward to hearing from you
Team Shoeaholics
None delivery of trainers
None delivery of trainers, don’t answer emails , cannot get a refund or reply from this company ! Absolutely shocking company do not order anything from them !!
2 June 2025
Unprompted review
Reply from Shoeaholics.com
Hello JW,
Thank you for leaving us a review. I'm sorry to hear about your experience. I have requested further information from you so I can assist you further.
We look forward to hearing from you.
Team Shoeaholics
Customer service is non-existent. Think twice before ordering
Shoeaholics have no call centre you can speak to, none. There is also no live chat. You cannot speak to a single human.
The only means of contact is email. These are answered from outside of the UK, and often at times such as 2am Uk time, making it hard to have a productive and timely conversation.
Returns are a nightmare. They make no effort to investigate when things go ‘wrong’ at their end and without serious chasing and legal wording they tried to get away with not refunding. I was shocked that Kurt Geiger is run this way and will categorically never order from shoeaholics or KG ever again. Save your time and energy, and purchase from another retailer who prioritises customer service. Ps Be sure to check out the one star reviews on here, there are over 40%!!!
14 May 2025
Unprompted review
Reply from Shoeaholics.com
Hello Frequent Flyer,
Thank you for leaving us a review. I'm sorry to hear about your experience. I have requested further information from you so I can assist you further.
We look forward to hearing from you
Team Shoeaholics
I am still waiting for a refund
I am still waiting for a refund . I returned 2 pair of trainers only. Couple of days after i received them & am still waiting for a refund 2 months later !
5 June 2025
Unprompted review
Reply from Shoeaholics.com
Hello Damian, thank you for leaving this review. We are sorry to hear about this, Please respond to the requested information for us to examine this further. Kind regards, Team Shoeaholics.
I will never order from you again
I will never order from you again! I do not recommend to anyone! The first time I had problems with the delivery (Evri) I asked to leave my package at a certain place but no one noticed me, after that I could not even change it to leave the package at a parcel shop this lasted, 2 weeks only through emails I could talk to both the people from Evri and the people from Shoeaholics but nothing was solved my package was missing, I only had promises from Shoeaholics but they did not solve anything. And after 3 weeks of waiting and nerves I told the people from Shoeaholics that I did not want any more orders I want my money back what do you see in 2 hours my status at Evri changed to "return" and they also sent me a confirmation email that I would receive the full money back but until then 3 weeks they just deceived me through emails that I would receive my package! I really did get my money back but I do not recommend anyone to order from here!
2 May 2025
Unprompted review
Reply from Shoeaholics.com
Hello Anita, we’re very sorry to hear about the experience you’ve had with your delivery and order. Your feedback has been shared with the relevant team, as we take these matters seriously. Please know we’re committed to improving our service and appreciate you bringing this to our attention. Kind regards, Team Shoeaholics
Trainers were delivered on time and in…
Trainers were delivered on time and in great condition. Very comfortable and great style
21 April 2025
Unprompted review
Reply from Shoeaholics.com
Hi there, thanks so much for your lovely feedback! We’re so pleased to hear you’re loving the comfort and style. We've shared your kind words with the team!
Best wishes,
Team Shoeaholics
Love my new bag
So a few years ago I bought a bag and used it regularly and it was becoming a bit worn. To my surprise I got a delivery this morning, I accepted the parcel and it was a brand new bag. My hubby decided to treat me. I absolutely love it, apparently it was only ordered yesterday and it arrived by DPD today. Fantastic service, I can't wait to transfer the contents of my bag and start using it.
29 May 2025
Unprompted review
Reply from Shoeaholics.com
Hello Gemma,
What a lovely surprise — your husband did well! 💖 We're so glad to hear you love your new bag and that it arrived so quickly. Thank you for sharing your story — we hope the new one brings you just as much joy and style as the last! ✨
Team Shoeaholics
Quality
Cost, delivery and shoes excellent.
Only downside, one of the leather laces snapped after shoes worn 5/6 times. Poor!
28 May 2025
Unprompted review
Reply from Shoeaholics.com
Hello Jim,
Thanks for your review. We're so pleased to hear you were happy with the cost, delivery, and overall look of the shoes. We're sorry to hear about the issue with the leather laces — that’s definitely not the experience we want for our customers. Please reach out to us at help@shoeaholics.com so we can look into this further for you.
Team Shoeaholics
Reply from Shoeaholics.com
Hello Mrs Alison,
Thank you for your kind review! We're so glad you enjoyed the selection and found great value – happy shopping!
Hope to hear from you soon.
Team Shoeaholics
Shoes as described and very quick…
Shoes as described and very quick delivery
2 May 2025
Unprompted review
Reply from Shoeaholics.com
Hello Nick,
Thank you for your review! We're so pleased you’re happy with the shoes and the speedy delivery.
Team Shoeaholics
Lovely sandals at a great price
Lovely sandals at a great price. Arrived in good time, well packaged.
15 May 2025
Unprompted review
Reply from Shoeaholics.com
Hello Jillian,
Thank you for your kind review! We're so glad you loved the sandals and that they arrived safely and on time.
We hope to hear from you soon.
Team Shoeaholics
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