Was delivered on the date requested and was off loaded and stacked neatly beside the house. Didn't realise the base coat would be patchy, having spoken with customer servicrs they assured us this... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The shed itself is great. Confusion over booking 'delivery date' (which apparently meant 'collection from Shire date') meant it was delivered a few days after I expected. Few bare patches of dipping... See more
Company replied
I could not log onto the online portal to book my delivery date. Phoned the office on two occasions both days their portal was also down. Third day tried and i got onto book date online. Stating 21st... See more
Company replied
I bought one of the Honeysuckle Corner Arbours and found it reasonably easy to assemble. However, I would make two suggestions- I found it impossible at step 12 of the assembly instructions to screw... See more
Company replied
Company details
Written by the company
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Contact info
Shire, Brigstock Road, Wisbech, PE13 3JJ, United Kingdom
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
3.2
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shed went together very well however…
Shed went together very well however was quite disappointed in the quality of the shiplap as big gaps and a fair few broken pieces used so holes in the walls everywhere have had to purchase and replace at more expense. Delivery was very quick in 4 days and delivery communication was good.
22 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your review. We're really pleased to hear that your shed went together well and that you were happy with the speed of delivery and the communication throughout.
We're very sorry to hear about the issues you experienced with the shiplap boards. That certainly isn't the standard we aim to provide, and we're sorry you felt you had to purchase replacement timber at your own expense.
We haven't been contacted about this previously, but if you'd be happy to get in touch with our Customer Service team with your order details and a few photos of the affected boards, we'd be more than happy to look into this for you and see how we can help.
Thank you again for your feedback – it helps us continue to improve both our products and our service.
Customer service was excellent as for…
Customer service was excellent as for the shed nothing but problems warped panels bits missing and bowed beams not worth the amount I paid for the shed but it’s up not great but it’s fit to use the worse part was trying to fit the glass in a bowed frame not good so used plastic instead.
20 June 2026
Reply from Shire Garden Buildings
Thank you for your review.
We're really pleased to hear that you found our customer service excellent. We're sorry to hear you weren't happy with the shed itself.
From our records, the only issue raised with us was regarding some missing parts, which we arranged to send out as quickly as possible. Had we been made aware of the other issues you mentioned, we would have been happy to investigate them and see how we could help.
Thank you for your feedback, and we hope you're able to enjoy your shed now it's up and in use.
Early and prompt delivery
Early and prompt delivery. Driver unloaded it in exact spot I requested
21 June 2026
Reply from Shire Garden Buildings
Thank you for your lovely review!
We're so pleased to hear your delivery arrived promptly and that the driver placed everything exactly where you wanted it. We'll be sure to pass your kind feedback on to the team.
We hope you enjoy your new garden building!
The initial sale was fine
The initial sale was fine, except the agent said 10 days for delivery,they should keep in touch with head office about that.
Then told delivery date 10/6/26 arrived 24/6/26.Product itself looks fine.Delivery man gave EXCEPTIONAL Service,credit to the company.
23 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave a review.
We're pleased to hear that you're happy with the product and that our delivery driver provided exceptional service – we'll be sure to pass your kind comments on to them.
We do apologise for the delay in delivery and appreciate your patience. We understand how frustrating it can be when lead times don't match expectations, and we'll take your feedback on board to help improve communication going forward.
Thank you again for your order, and we hope you enjoy your new building for many years to come. 😊
Barn shed
I ordered my shed which is not ready for delivery yet through robert dyas. Receiving an email confirming my order came quickly but I was not able to click on a delivery date. This was resolved quickly after speaking with robert dyas and sending shires an email. Looking forward to receiving my shed in July.
20 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave a review. We're pleased to hear that the issue with selecting a delivery date was resolved quickly and that both our team and Robert Dyas were able to assist you.
We appreciate your patience while your shed is being prepared, and we're delighted that everything is now in place for your July delivery. We hope you're excited to receive your new Barn Shed, and we're confident it will be well worth the wait.
If you have any questions in the meantime, please don't hesitate to get in touch.
There were multiple parts missing and…
There were multiple parts missing and one piece damaged
My installer had replacement pieces at cost to myself from a previous job so we were able to complete the build that day and repaired the broken piece
I contacted Shire to complain about the missing and broken piece explaining what we did and they said they would not reimburse me for the cost of replacing and should have stopped the build while replacement pieces were sent, which to me was unacceptable as I had booked my installation to be done in the two days I had and would have had to rebook the installer and wait for the new parts.
I would not recommend purchasing from this company with after sales like this
21 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your feedback.
We are very sorry to hear about the issues you experienced with missing and damaged components on your 17ft Shire Log Cabin. We fully appreciate how frustrating this must have been, particularly when you had arranged a limited installation window and were keen to complete the build.
As soon as your concerns were raised, our Customer Care team reviewed the situation and advised that our standard process is to supply replacement parts promptly once an issue is reported, so that any remedial work can be carried out using the correct components. In this instance, we understand that your installer sourced and used alternative materials and carried out repairs prior to our opportunity to assess the affected parts and arrange replacements.
While we recognise and appreciate your efforts to keep the build moving forward, any modifications or replacement materials arranged independently fall outside of our standard warranty and compensation terms, as we are unable to verify or authorise third-party costs retrospectively.
We are sorry that this outcome has left you disappointed, as it is never our intention for customers to feel unsupported. Your feedback has been noted and will be shared with our wider team as part of our ongoing review of customer experience and product quality.
Thank you again for bringing this to our attention.
Excellent customer service
Excellent customer service
Reply straight away to any concerns and rectify in a timely manner
Great company highly recommend
20 June 2026
Reply from Shire Garden Buildings
Thank you so much for your kind review and recommendation. We're delighted to hear that you had a positive experience with our customer service team and that we were able to address your concerns quickly and efficiently.
Providing prompt, helpful support is something we take great pride in, so your feedback means a lot to us. Thank you for choosing us, and we look forward to assisting you again in the future.
Looks good from a distance but warped panels and gaps and rough finish let this down.
Booked delivery online for 5 weeks time. For a Monday. The Friday before they then changed the day to the following Friday. With no notice. And then the office was closed all weekend to even speak to anyone. Their response was we sent a letter or email out. They didnt.
The arbour looks good from a distance.
But, the back panels were curved meaning they had to be forced slightly to fit flat. This in turn left gaps between panels. The roof panels were even worse. The gaps between them and the frame work are pretty shocking. No wonder they advise the use of silicone on the last part of the instructions. The finishing to the panels and posts is pretty rough.
Everything was there though.
Delivery guy Derrol was great. Very helpful and a friendly guy.
19 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your review.
We are pleased to hear that you were happy with Derrol's service and found him helpful and friendly. We will be sure to pass your comments on to him.
We are sorry for the disappointment caused by the change to your delivery date. Unfortunately, due to a production delay, we had to move your delivery from 15th June to 19th June. We understand how frustrating this can be, particularly when time has been set aside to receive the delivery. Our records show that an email notification was sent regarding the revised delivery date, however we appreciate that this may not have been received or seen, and we apologise for any inconvenience caused.
We are also sorry to hear of your concerns regarding the finish of the arbour. Timber is a natural material and some movement can occur, however the gaps and warping you have described are not the standard we aim to provide. If you have not already done so, please contact our Customer Care team with photographs and we will be happy to review the issues and discuss what assistance we can offer.
Thank you for your balanced feedback and for recognising that all parts were supplied and that the delivery service met your expectations. We value your comments as they help us improve both our products and our customer experience.
The delivery was over two hours late
The delivery was over two hours late, and when they did arrive would only wait 10 mins for someone to arrive to take delivery. They then dumped the shed on the driveway of a busy main road and left
20 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your review.
We are sorry that your delivery experience was disappointing. We understand how frustrating it can be when a delivery arrives later than expected, particularly when you have arranged your day around receiving it.
On the morning of your delivery, you contacted us regarding the tracking link and delivery timing. We responded to advise that your estimated delivery window was between 8am and 12pm and that there had been an unforeseen delay due to a driver becoming unwell, requiring route changes at short notice. While this explanation does not remove the inconvenience caused, we hope it provided some clarity regarding the delay.
We are also concerned by your comments regarding the delivery being left on your driveway. Our delivery teams are expected to act professionally and to follow the agreed delivery procedures. We would like to investigate this matter further to better understand the circumstances surrounding the delivery.
We appreciate you bringing these concerns to our attention, as customer feedback helps us improve our service. Should you wish to discuss the matter further, please contact our Customer Care team quoting your order reference.
Extremely disappointed on quality…
Extremely disappointed on quality issues. They ended up sending us a new door which was broken worse the first one arrival. Wish we hadn't wasted our money tbh.
Added - I have contacted the customer service team and it takes forever for a reply. I've not had a reply to my video of the replacement damaged door.
23 June 2026
Reply from Shire Garden Buildings
We're sorry to hear that you were disappointed with your building.
We appreciate how frustrating it must have been to experience an issue with the original door and then find that the replacement also arrived damaged. That is certainly not the experience we want our customers to have.
We would welcome the opportunity to review this further and understand exactly what happened, as we are unable to identify your order from the review alone. Please contact our customer service team with your order details and we'll be happy to investigate and see what we can do to help.
No record of my order
The link to arrange a delivery does not work. Unable to confirm my order of 3 composite decking boards ordered via B&Q on the phone so cannot arrange delivery that way either. So far customer service has not been helpful despite assuring me they would contact me regarding updates, I have had to do all the chasing. I guess if my details and order are not on the system, I cannot expect feedback.
20 June 2026
Reply from Shire Garden Buildings
We're sorry to hear about your experience.
Unfortunately, we are unable to investigate this further from the information provided, as we cannot identify an order from this review alone.
We understand how frustrating it can be when you're unable to access delivery booking information or obtain updates on an order. However, without an order reference, postcode or contact details, we're unable to verify what may have happened in this instance.
If you would like to contact our customer service team directly with your order details, we'll be happy to look into this for you and provide an update.
Ordered on line delivery man very…
Ordered on line delivery man very helpful and on time,easy build. One door a little out.but a phone call and all sorted,I would have no problem in recommending them
20 June 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave a review.
We're delighted to hear that your delivery arrived on time and that our driver was helpful. It's also great to know that you found the building straightforward to assemble.
We're sorry there was a slight issue with one of the doors, but we're pleased our team were able to get this sorted quickly for you.
Thank you for your recommendation – it really is appreciated.
Great bar/shed
Delivered on time delivery driver was polite and professional all the time he was here easy to assemble and everything was listed perfectly took two people about two hours looks lovely
19 June 2026
Reply from Shire Garden Buildings
Thank you for your fantastic review.
We're delighted to hear your bar/shed was delivered on time and that our driver provided a professional service. It's also great to know the assembly process was straightforward, with all the parts clearly listed and the build completed so quickly.
Most importantly, we're pleased to hear you're happy with the finished result and that it's looking lovely. We hope you enjoy it for many years to come.
Bad customer service
Had an original delivery date 4th June, this was delayed to 22nd June due to production problems. Got text confirming delivery 22nd June between 4pm and 8pm. No delivery no call nothing, appalling service, the customer service who called to change my date to 22nd was rude and unsympathetic. Dont bother ordering from them unreliable
22 June 2026
Unprompted review
Reply from Shire Garden Buildings
We're sorry to hear about your experience.
We appreciate how frustrating this situation has been. We did make contact on 22nd May to advise that, due to production delays, your original delivery date of 4th June would need to be moved to 22nd June. Whilst we understand delays can happen from time to time, we appreciate this was disappointing news to receive.
We then unfortunately failed to complete the delivery on 22nd June as planned. Having investigated, the vehicle reached the maximum legal driving hours permitted and was unable to complete the remaining deliveries on the route. Whilst this was an unforeseen issue, we fully accept that you should have been kept updated rather than being left waiting for a delivery that did not arrive.
We are also sorry to hear that you felt the communication you received lacked empathy, as this is not the standard of service we aim to provide.
Thank you for taking the time to leave your feedback. We have shared your comments internally and will use them to improve our communication and delivery processes moving forward.
Elm Summerhouse
Delivery was very long but expected for the size of the shed, my husband put the shed up by him self, no help needed , we went for the Elm summerhouse / shed, he had most of the summerhouse up by one evening , I thought it would of taking him weeks. Door frames were more fiddly but all done within one weekend and painted and treated , now looks absolutely amazing.
10 June 2026
Unprompted review
Reply from Shire Garden Buildings
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear you're pleased with your Elm Summerhouse and that the build went so smoothly. It sounds like your husband made fantastic progress getting it assembled so quickly! We appreciate the door frames can sometimes take a little extra patience, but it's great to hear everything was completed within the weekend.
We're sure all the hard work has paid off, and we're thrilled that it's now painted, treated and looking amazing. We hope you enjoy your new summerhouse for many years to come.
The finish / treatment was patchy
The finish / treatment was patchy, incorrect Cover strips were sent, it is disappointment and would not recommend SHIRE as not a very supportive company.
22 June 2026
Reply from Shire Garden Buildings
Hi David,
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with both the finish of the cover strips supplied and the service you received during your enquiry. We understand your concerns regarding the appearance of the timber treatment and the inconsistency in the cover strips provided with your order.
Our team reviewed the images supplied and offered guidance based on our assessment; however, we appreciate that this did not address your concerns to your satisfaction. We also recognise that our communication may have left you feeling unsupported, and for that we apologise.
Customer feedback is important to us, and your comments regarding product quality and our handling of the issue have been shared with the relevant departments for review.
Thank you again for bringing this matter to our attention.
The lead time on the adverising with B&…
The lead time on the adverising with B& Q was 6-9 days. The order went in and confirmation came immediately it was 6-9 days delivery. It was not until later that evening when the email came through to book the delivery slot it was confirmed mid Aug was the earliest delivery. So six weeks rather than 6 days. Very dissapointing and much time wasted.
22 June 2026
Reply from Shire Garden Buildings
We are sorry to hear about your disappointment regarding the delivery lead time communicated for your order.
We provide our retail partners with our current lead times and stock availability; however, the information displayed on third-party websites is managed by the retailer and may not always reflect the most up-to-date delivery schedule. Unfortunately, we do not have direct control over the delivery estimates shown on their product listings.
We appreciate how frustrating it must have been to place your order expecting delivery within 6–9 days, only to discover later that the earliest available delivery date was significantly further away.
Your comments have been noted and will be shared with the relevant teams as we continue to work with our retail partners to improve the accuracy of delivery information presented to customers.
Thank you for taking the time to leave your review.
The instructions were pointless
The instructions were pointless.
None of the materials were labeled.
Some of the materials were very out of shape.
Some simple tips and instructions would have been helpful.
20 June 2026
Reply from Shire Garden Buildings
Thank you for your review, Mark.
We're sorry to read your comments. Having reviewed our records, we can see that this order was placed on 15th June and subsequently cancelled on 16th June before delivery took place.
As a result, we're unable to identify which product or instructions your comments relate to. If this review relates to a different order, or if we've misunderstood, please contact our Customer Services team with further details and we'll be happy to investigate for you.
Reply from Shire Garden Buildings
Thank you for your review.
We're delighted to hear that you had a positive experience and that the assistance you received was excellent. We'll be sure to pass your kind comments on to the relevant team.
Thank you for choosing Shire, and we hope you enjoy your new building for many years to come.
Still didnt recieve the correct colour…
Still didnt recieve the correct colour finial as of 21st June.
I keep being told that presure treated wood is green....but why wasnt the rest of the arbour green....that wood is presure treated and it is a lovely golden brown colour!
21 June 2026
Reply from Shire Garden Buildings
Thank you for your review, Richard.
We are sorry for the delay and frustration caused in getting the replacement finial to you. We can see from our records that this has been raised with us on a number of occasions, and we appreciate your patience whilst we worked to resolve it.
To clarify, the green finial supplied is the correct component for a pressure-treated building. Pressure-treated timber naturally has a green tint due to the preservative treatment process and, like the rest of the building, is intended to be treated or painted after installation. It will also weather naturally over time.
That said, we appreciate that your main concern was not just the colour but also the fact that the original finial was missing and the replacement did not arrive as expected. We apologise for the inconvenience caused by the delays and have since re-raised the replacement to be sent via DHL.
Thank you for bringing this to our attention, and we hope your Corner Arbour is now providing many years of enjoyment.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.