I was apprehensive about trusting any company with all of our valuable belongings, but I can't recommend 1st Move enough. We moved from the UK to the Cayman Islands - door to door this took around 10 weeks, which was in line with our expectations. From our initial enquiry, Tom was so helpful and understanding of our needs. The quote we were given was very accurate compared to our final cost. Dave called me before the removals team arrived to ensure I knew what I needed to prepare and what to expect. On the day of collection, everything was so smooth and efficient and the driver was in great spirits, especially considering he had left Bristol at 5am to get to us! Geri ensured that the logistics with payment were handled without any issues. We were given tracking information for the first ship our container was on, and an estimated arrival date. Tessa was absolutely fantastic at keeping us updated and liaising with the shipping lines on our behalf. Everyone at 1st Move who I came into contact with was so nice and had a great sense of humour - they are a great team and really helped to make a stressful time a lot easier!

12cbm's happily made it from London to New Zealand in the time quoted.

1st Move International went above and beyond for me. After they arranged for our stuff to be picked up in London we realised that we'd packed our son's passport in one of the boxes 🤦‍♂️ I immediately drove to their packing warehouse in Bristol and arrived at 5:30pm. The 1st Move team went out of their way to stay late and help me find the missing passport. The team were all kind and friendly and you could see that they had a very well run operation with knowledgeable staff that have been doing this for years.

I'd use them again in a heartbeat.

These guys are top notch. We had them move two pallets worth of stuff from a storage container in London all the way to our neelw house in Alabama. Everything went way too smoothly. Every single item we had was professionally packed and carefully put together into two pallets. Not a single one of our items was damaged or is missing. Pricing was very close to the initial estimate, and their communication was thorough throughout the entire process. Could not be happier or recommend their services with more enthusiasm. Awesome job!!

The collection, updates and experience was swift, clean and smooth. I’m so grateful to find this company to help us for the move too!

Everyone was really informative and helpful during the whole process. Our goods were delivered safely.

Good communication from all departments and associated shippers.

Being an elderly widow....my moving from the UK...to Canada was a huge change for me. It was something I had wanted to do for many years. My only grandchildren are in Canada.
To be honest I was very stressed at having to transfer personal effects.
Right from the start 1st Move International gave me the confidence I needed....I could leave everything to them...Their kindness, care and professionalism shone through every step of the way...from door to door Cambridge to Vancouver....Everything arrived safely...and I thoroughly recommend 1st Move International.....

Not happy with hidden costs. The 1st Move invoice (which we paid before export) clearly states "Charges are to overseas depot only and excludes all local charges in relation to etc etc" I read this as local charges at destination, not local charges UK, so was surprised to find a £476 extras bill (received at port of destination) that related to local costs in UK, not costs at destination! That was another bill, but was expected.
The phraseology used by 1st Move needs addressing
Rest of the service was good.

Had a international removal from London to Mexico City with 1st Move and it went very well. Took almost exactly three months door to door (Oct 13 to Jan 14) which is more or less what I expected, probably would have been quicker if it hadn't been around the holidays. Everything on the Mexico side (customs, transportation) went flawlessly as well with the Mexican company that they have partnered with. I mostly packed my own stuff so cannot comment on packing quality, but the few things they did pack (which was mostly the fragile stuff) arrived without a scratch. I know Mexico is probably not a common removal destination for Londoners but would absolutely recommend them given how limited the number of companies that ship there.

Tessa made the whole process and completing the required documentation so transparent and easy. The two moving men who packed and transported our stuff were bang on time and so friendly, professional and respectful of our belongings. All in all a great service from the team.

1st. Move International recently arranged the transport of household belongings from an address in Scotland to the US. We could not be happier with the way things worked out. From start to finish, the entire process was seamless and stress-free. From the initial consultation to the packing and shipping of our belongings, they were extremely professional and accommodating. Importantly, they handled all of the paperwork and customs forms, allowing us to relax knowing that this potentially problematic aspect was well taken care of. Their customer service was top-notch throughout. They were always available to answer any questions, and provided us with frequent updates on the status of our shipment. We would highly recommend 1st. Move International to anyone looking for an experienced and reliable international shipping company. They made the entire process smooth and hassle-free. Not only were their rates highly competitive, but we’re extremely satisfied with the services they provided. We would definitely use them again.

İ was really not expecting this awesome service.From the first day until the received our goods in Riyadh , everything was perfect. Their partner in Riyadh was also very good.
Thanks for the excellent service.

1st Move was really helpful and made a stressful undertaking totally manageable. Their customer service was friendly and always there to answer my questions along the way. Everyone from the truck drivers to the paperwork managers worked diligently to ensure all my belongings arrived safely and I could relax.

The move was dealt with in a professional manner from booking,pick up times and dates,notifications of shipping and contact information with USA partners,kept well informed of delivery to my USA address,and receiving my goods which arrived in the condition it left my UK address
A truly professional job.
Highly recommended.

Very good at communication and personable. Professional and friendly, and gave me the confidence to know that our belongings would be shipped without any problems.

First International were great at communicating with me through the entire process, and following up with reminders. They were patient with all my questions, and delivered exactly what and when they said they would. The delivery driver was friendly and very helpful - unloading the pallet and putting it exactly where we wanted it. I would definitely recommend them for overseas shipping.

Overcharged us and no updates/service once the package "left" our house.
They charged us almost 3 times for half a container what a full container cost just 3 weeks later. Which we didn't know at the time.
Terrible communication from the point the shipment left our house. None?
$3,000 charge to get the goods released from customs in a third party country that had nothing to do with where we wanted the goods to be shipped.
Felt extremely taken advantage of and felt like some person went out of her way to be unfriendly.

The team made moving our life abroad to Saudi Arabia so much easier - they were always on hand with helpful advice no matter how silly the question. They were patient yet persistent with getting all the customs forms completed appropriately and the team that arrived to take our things for shipping were swift and professional. I wouldn't hesitate to recommend.

The whole process has been a stress free experience , the collection of our possessions was faultless . Our fragile items arrived intact due to the care taken when packing our goods onto a pallet . We would recommend 1st Move to anyone moving their property around the globe.