Received prompt response to a redirect request. The support guy even explained very patiently to me what a DNS server was. Shinjiru is currently my top choice when it comes to domain registrations and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Assistance and support from the team are truly impressive. The team are really understand what kind of problem the user facing, so the solution or advise are easily to solve the issue. KEEP IT UP GUYS... See more
Customer Service is always on top. they has solve almost all my problems so far. I have migrate to them since 2022 and they are always been helpful to me. Really grateful for it.
Shinjiru - Malaysia is simply the best. Their online tech team 24/7 really supports what we need anytime! With their good pricing as well it's amongst the best providers in town I would say! And Joe w... See more
Company details
Information provided by various external sources
Shinjiru is a one-stop IT provider for cloud and web hosting services. For many years, we have been one of the most successful and prominent web hosting providers in Malaysia. Through many years of hard work and dedication, we have developed solutions for all market sectors and have grown to offer traditional web hosting solutions as well as cloud based web hosting solutions. Through technological innovations, we continue to strive to offer our customers new and improved ways of going online. We understand that going online is no easy feat so rest assured! Shinjiru will be there for you every step of the way!
Contact info
No.19-2, Wisma Laxton, Jalan Desa, Taman Desa, Off Jalan Klang Lama,, 58100, Kuala Lumpur, Malaysia
- +60379871191
- contactus@shinjiru.com.my
- www.shinjiru.com.my
4.8
Excellent
418 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shinjiru support is top-notch
Shinjiru support is top-notch. Very good service all the time when they are contacted. Keep up the good work.
30 June 2025
Unprompted review
My preferred service provider.
My preferred service provider. Shinjiru provides the fastest after-sales service for my webhosting, domain hosting, Wordpress hosting and website hosting. Whenever I contact them on Telegram, they're very prompt to respond and they resolve my problems immediately, every time.
After I've used various non-Malaysian service providers, Shinjiru is the best value for money.
That's why they're my preferred choice.
23 June 2025
Unprompted review
Been through 8 other hosting and by far…
Been through 8 other hosting and by far Shinjiru is the best one I have come across. Their services and support is top notch. They even respond late night after office hours which is the very thing I needed because that is the only time that I can work on live website without interruptions to client's business operation. They fix problems without delay and much questions. I have moved more than 50 of my clients websites over to Shinjiru and still continue to moving the rest that is still on other hosting. Awesome support! Keep it up!
20 June 2025
Unprompted review
Shinjiru's customer service is on top
Shinjiru's customer service is on top! Whether by email, Telegram, or phone, they are all very responsive. Their help is really helpful, and they will try to fix the issue until it is resolved. Kudos, and keep up the good work!
18 June 2025
Unprompted review
Their support are the best
16 June 2025
Unprompted review
Shinjiru help me a lot with the…
Shinjiru help me a lot with the technical issue. Thank You.
6 June 2025
Unprompted review
fast response & helpful
4 June 2025
Unprompted review
Best One Stop IT Solution
A very well established company with excellent reputation and exceptional solutions and support for their customers. So far Shinjiru has not let me down with their outstanding services.
3 June 2025
Unprompted review
Dedicated Technical Support Team
The technical support are always fast in response to solve the technical issue I addressed.
29 May 2025
Unprompted review
Best support and reliable products
Their product (Dynamail Premium) is very reliable, with the mailsentinel I don't have concern of receiving spam or scam email anymore.
Also their support via telegram is best in class, excellent.
I have only praise for them, keep up the good works.
21 May 2025
Unprompted review
Best support in town
Been a long time customer of Shinjiru. Server uptimes has always been great and their support is definitely one of the best in the world. 24/7 service over Telegram is a god send. Thank you.
9 April 2025
Unprompted review
Amazing Service!
Extra quick service every single time, precise communication, to the point resolution. Ranks as one of my best customer experiences.
9 April 2025
Unprompted review
Quick to the point resolution.
9 April 2025
Unprompted review
Shinjiru been very helpful and quick to…
Shinjiru been very helpful and quick to solve issues
17 March 2025
Unprompted review
great team!
great! fast response & helpful team. really satisfied with their services!
11 March 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.