Received prompt response to a redirect request. The support guy even explained very patiently to me what a DNS server was. Shinjiru is currently my top choice when it comes to domain registrations and... See more
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Review summary
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Shinjiru is a one-stop IT provider for cloud and web hosting services. For many years, we have been one of the most successful and prominent web hosting providers in Malaysia. Through many years of hard work and dedication, we have developed solutions for all market sectors and have grown to offer traditional web hosting solutions as well as cloud based web hosting solutions. Through technological innovations, we continue to strive to offer our customers new and improved ways of going online. We understand that going online is no easy feat so rest assured! Shinjiru will be there for you every step of the way!
Contact info
No.19-2, Wisma Laxton, Jalan Desa, Taman Desa, Off Jalan Klang Lama,, 58100, Kuala Lumpur, Malaysia
- +60379871191
- contactus@shinjiru.com.my
- www.shinjiru.com.my
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Fast response
Shinjiru has speedy responses and very…
Shinjiru has speedy responses and very helpful
Great customer service
Great customer service. always fast respond ang very helpfull
You just chat their team on the…
You just chat their team on the telegram, tell them about your problem, it will settle. Perfect service!
Great customer service and support system
webhosting with shinjiru makes my experience great. very helpful. support system response very fast fast.
Very responsive to the requests and…
Very responsive to the requests and questions raised by the customer. Very helpful company and group.
Very responsive and knowledgeable…
Very responsive and knowledgeable support. This is why I always support Shinjiru! Highly recommended!
Thx for the professional support ~
Tip-top services
Their services and their help is a tip-top ✨ They help me a lot when there's a trouble about server just like recently issue about reboot server takes time. They even help to find the root and fix it 🤗
Good after sales service
Very prompt response and assitance given to my query
Support is always speedy and…
Support is always speedy and communication is pleasant. Thank you!
Email routing issue
Email routing issue, when merging multiple domain name into a cloud hosting, and the domain name email hosting server is using google's.
Set the email routing to email exchange.
Tech support is very helpful and efficient.
perfect and the best customer service
They allow Scam
They allow Scam/Spam. I opened a ticket with them about davidbremerlawoffice.com being a scam web site and they closed the ticket without any response. When I opened the ticket, I provided them with PDF scans of the documents that were sent to myself and my neighbors as proof. I even did the research for them and showed them how to use Google Street View to see for themselves that the address associated with David Bremer Law Office was an empty lot with two boarded up homes next to it. Basically, the web site looks legitimate and the scam letters they send appear to look legitimate, that is until you begin to investigate. The phone number does not belong to a Law Office. The address is fake and the letter claims that I have a family member that died and left $12,820,000 and this law firm will split the proceeds with me and just to put the icing on the cake, they ask only one thing of me; to share 10% of the proceeds with "charitable organizations". I brought this to the attention of Shinjiru.com.my. I created the ticket, submitted the proof and after a few days, the ticket was closed without any explanation. It was just closed. I would have respected them more if they just told me to mind my own business. What that tells me is that their tech support people are not as good as the reviews claim. I suspect that most if not all of the reviews are fake. Something as simple as what I described above couldn't even provide me with a simple response. I can only imagine how bad it would be if you had an issue with your site on their platform. Good luck but I would stay away from them.
Helpful as always!
Shinjiru service always best. Thank you so much and all the best!!!
I always use Shinjiru all services. I happy use it and work with Shinjiru company.
All the best Shinjiru TEAM!!!
Great support and prompt response
Best support
Best support, best performance to value. Better than siteground, exabyte, serverfreak, yeahhost etc2
Shinjiru was able to help to split the…
Shinjiru was able to help to split the invoice quickly. best contacted via telegram.
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