This was our first Shearings trip and we were impressed with the standard of coaches and having alcoholic drinks on board! Marco, our coach driver was attentive with a great sense of humour. However... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shearings must be doing well. I tried on 2 consecutive days to make changes to a holiday we booked for 2027. Changes which couldn't be made on line. Told on phone nobody available to ring us back. Twi... See more
Company replied
Andorra is beautiful with stunning scenery. Our hotel The President was very clean, meals were plentiful and great variety ,buffet style. Our double room was actually a triple with fridge and a safe... See more
Company replied
Hiya Our Driver Derek on Our Coronation Street Experience Tour WAS SO Helpful & Explained Everything & More On Our Trip ! Wonderful Driver ! Shearings Holidays KNOW How To Look After Their Cus... See more
Company replied
Company details
About Shearings Holidays
Written by the company
Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.
We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.
If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.
And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.
Shearings
Written by the company
- Bag your next holiday for just £1pp deposit!
- For a limited time only, you can secure a hassle-free holiday for just £1pp SUPER-low deposit – miss it and you’ll miss out!
Contact info
Sunway House, Canklow Meadows, S60 2XR, Rotherham, United Kingdom
- 01709 249686
- customer.services@shearings.com
- www.shearings.com
4.2
Great
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We did the Lake Garda tour.it was our…
We did the Lake Garda tour.it was our second trip with shearlings. It was a great trip and met a load of good people and some we will stay in touch with. Hotel was great and the food was really good to. Staff were so helpful and friendly. I don't know if we were spoilt on our 1st trip with Chris and Grazeilia, they got involved with everything. If I remember rightly there was always one of them with us. The coach was always cleaned inside and out every time we returned to the hotel. They were also entertaining us the whole time.
Our drivers on this latest trip were Michael and lee. Nice chaps and can't complain about their driving and time keeping. There seemed to be a problem with keeping the bar stocked. From day one there was no prosecco although it was asked for a few times but to no avail also beer and water ran out . I know that they were not staying at the same hotel as us but we never saw them again till the next morning after they dropped us off at our hotel. They didn't seem to be very knowledgeable about where we went and was reading from Google.
The coach was not cleaned at all as far as I could see and from what others tell me the toilet on board wasn't cleaned either. It just seems that our drivers were a couple of lads on holiday and driving a coach.There were a few 1st timers on this trip and said that it would be their last which is a shame. We will definitely go on more trips with shearlings it good value for money, and you can't let one bad experience rule your life
28 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share such detailed feedback with us. We’re delighted to hear that you enjoyed your Lake Garda tour and that you had a great time meeting fellow travellers, enjoying the hotel, food, and the friendly service from the staff.
It’s lovely to hear your kind words about your previous experience with Chris and Grazeilia, and we appreciate you sharing what made that journey so memorable. We’re also pleased to hear that Michael and Lee provided safe driving and good timekeeping during your latest trip.
We’re sorry to hear that some aspects of this holiday did not meet the high standards you have experienced with us before. Your comments regarding the availability of drinks, the onboard facilities, coach cleanliness, and the level of information provided during the tour are important to us, and we will ensure these are shared with the relevant teams for review.
We’re grateful that, despite these concerns, you still see the value in travelling with us and are looking forward to future journeys. We appreciate your continued support and hope your next trip with us provides the excellent experience you have come to expect.
Shearings Customer Service (MB)
I regrettably had to cancel a long…
I regrettably had to cancel a long awaited holiday due to unforeseen circumstances....the representative I spoke to was extremely understanding, and by listening to me,was able to suggest an alternative to me having to forfeit my deposit. First class service.. .thank you so much- turning something upsetting into a positive!
6 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your lovely feedback. We’re sorry to hear that you had to cancel your long-awaited holiday, but we’re delighted that our representative was able to listen, understand your situation, and help find a suitable alternative.
It’s wonderful to hear that their support helped turn a disappointing situation into a positive experience. We’ll be sure to pass on your kind words to the team member who assisted you.
Thank you again for your feedback, and we hope to welcome you on a journey with us in the future.
Shearings Customer Service (MB)
Beautiful Bournemouth - great holiday!!
My mum and I recently went on the Beautiful Dorset Coast tour (Bournemouth Weymouth and Portland) we had a fantastic time!! the hotel was great and the food was fab!
The team at Shearings were so helpful and delightful as I had to move my holiday around a couple of times and everyone I spoke to went above and beyond!! Fantastic customer service - thanks so much to Shearings and team!!
5 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you and your mum had such a fantastic time on the Beautiful Dorset Coast tour.
It’s lovely to know that you enjoyed the hotel, food, and the destinations you visited. We’re especially pleased to hear your kind comments about our team and the support they provided when you needed to make changes to your holiday. We always aim to make things as easy and stress-free as possible for our guests, and it’s wonderful to hear that our team went above and beyond for you.
Thank you again for your kind words and for choosing to travel with us. We hope to welcome you and your mum on another journey in the future.
Shearings Customer Service (MB)
Easy booking and the itinerary we were…
Easy booking and the itinerary we were looking for
5 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re pleased to hear that you found the booking process easy and that you were able to find an itinerary that suited your plans.
We hope you have a wonderful journey with us and look forward to welcoming you on board.
Shearings Customer Service (MB)
Easy to read website
Easy to read website, fairly to select until I changed rooms, final payment cdd as me in less so thought bonus, but actually need to call and alter booking now….. otherwise happy, nice choice snd very quick to book
5 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re pleased to hear that you found our website easy to read, with a good choice of holidays and a quick, straightforward booking process.
We’re sorry to hear that changing your room resulted in some confusion with your final payment and that you now need to contact us to amend your booking. We appreciate you bringing this to our attention and will share your comments with the relevant team as we continue to improve the booking experience.
Thank you again for choosing to book with us. We hope you have a wonderful journey and look forward to welcoming you on board.
Shearings Customer Service (MB)
Very helpful and helpful us sort out a…
Very helpful and helpful us sort out a holiday to suit us
4 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear that our team was helpful and able to assist you in finding a holiday to suit your needs.
We’re pleased that we could make the process easier for you, and we’ll be sure to pass on your kind comments to the team.
Thank you for choosing to book with us, and we hope you have a wonderful holiday.
Shearings Customer Service (MB)
Booked second holiday for next year…
Booked second holiday for next year after a great experience this year. Everything went as planned and I would recommend them to anyone . Drivers Steve and alistair were amazing
20 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you had such a great experience with us and that you’ve already booked your second holiday for next year.
It’s fantastic to know that everything went as planned and that you would recommend us to others. We’ll be sure to pass on your kind words to Steve and Alistair, who we’re sure will be thrilled to hear that they helped make your journey so enjoyable.
Thank you again for choosing to travel with us. We look forward to welcoming you on board again next year.
Shearings Customer Service (MB)
Go that extra mile from porterage to…
Go that extra mile from porterage to ensuring you have a lovely holiday which is quality and value.enjoyed that much booked again.
5 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you felt we went the extra mile, from porterage through to ensuring you had an enjoyable holiday experience.
It’s wonderful to know that you found your holiday to be both quality and value for money, and we’re thrilled that you enjoyed it so much you’ve booked again. We look forward to welcoming you on your next journey with us.
Shearings Customer Service (MB)
Great staff and easy booking experience
Always a pleasure dealing with the staff at Shearings. They are friendly, helpful and nothing is too much trouble.
4 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear that you always enjoy dealing with our team.
It’s wonderful to know that our staff have been friendly, helpful, and able to provide the support you need. We’ll be sure to pass on your kind comments to the team, as they’ll be pleased to hear that their efforts are appreciated.
Thank you for choosing to travel with us, and we look forward to assisting you again in the future.
Shearings Customer Service (MB)
A very informative and delightful start with Shearings!
Delightful and very informative chat with John. First time we have tried this kind of holiday, so very pleased with our start with Shearings, thank you. Looking forward to experiencing Paris with everything organised for us!
4 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your lovely feedback. We’re delighted to hear that you had such a positive experience speaking with John.
It’s wonderful to know that he provided a delightful and informative introduction to our holidays, especially as this is your first time trying this type of travel. We’re pleased that you feel confident and excited about your upcoming Paris experience, and we hope you have a fantastic time with everything organised for you.
We’ll be sure to pass on your kind words to John. Thank you for choosing to travel with us, and we look forward to welcoming you on your journey.
Shearings Customer Service (MB)
Just booked a trip online with…
Just booked a trip online with Shearings. Very easy to navigate the brochure and make the booking online. Straightforward questions and easy payment process
4 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear that you found our website easy to navigate and the booking process straightforward.
It’s great to know that selecting your holiday, completing the required details, and making your payment was a simple and hassle-free experience. We hope you have a wonderful journey with us and look forward to welcoming you on board.
Shearings Customer Service (MB)
HOTEL was not at a good standard,rooms…
HOTEL was not at a good standard,rooms too small, refused 1st two offered, 3rd room was larger but still not what I call 3 star,mold around window and walls , carpets were dirty bathroom also not cleaned more ingrained dirt around shower,which I wouldnt use.Driver was not helpful parked too far away from \York so we were not able to walk into main area so trip was waste of time. Too many negatives to mention more.
1 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and that there were several aspects of your trip that you found disappointing.
We’re particularly sorry to hear about the issues you experienced with the hotel, including the condition and cleanliness of the room and bathroom. We understand how important comfortable, well-maintained accommodation is to the enjoyment of your holiday, and we will share your comments with the relevant teams for review.
We’re also sorry to hear that you were disappointed with the arrangements for visiting York and that you felt unsupported during your trip. Your feedback regarding the driver and the location of the drop-off point is important, and we will ensure this is looked into.
Thank you again for bringing these concerns to our attention. We value all feedback from our guests and use it to help us improve the experience we provide.
Shearings Customer Service (MB)
Our first Shearings Holiday
This was our first coach holiday and we enjoyed every minute of it. We were impressed with how easily they got people from all over England and Wales to be on the same coach in Folkestone. We enjoyed the ferry trip and Eurotunnel trip back. Our hotel in Rouen was nice and had a pool. Monet’s House and Gardens and Rouen were lovely and the Palace of Versailles is easily the most impressive place we have ever been. Steve and Sherri were great. Steve’s driving was very good and the information he gave was very clear. Sherri was great with all of the passengers. They were friendly but professional at the same time and I have worked in hotels for 36 years. Would definitely recommend this trip. The best thing was sitting back and relaxing and not having to worry about the car or driving on the other side of the road!!
26 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that your first coach holiday was such an enjoyable experience and that you were able to relax and enjoy every moment of your journey with us.
It’s fantastic to hear that the travel arrangements worked so smoothly and that you enjoyed the ferry and Eurotunnel crossings. We’re pleased that you enjoyed visiting Monet’s House and Gardens, Rouen, and the incredible Palace of Versailles, as well as the comfort of your hotel.
We’re especially grateful for your kind words about Steve and Sherri. It’s wonderful to hear that Steve’s driving and clear information helped make your journey enjoyable, and that Sherri’s friendly and professional approach was appreciated by all passengers. We’ll be sure to pass on your praise to them.
Thank you for recommending this trip and for choosing to travel with us. We hope to welcome you on another journey in the future.
Shearings Customer Service (MB)
The staff manning the phones are really…
The staff manning the phones are really polite, kind and helpful.
3 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear that our telephone team provided such polite, kind, and helpful service.
We’ll be sure to pass on your lovely comments to the team, as they’ll be pleased to know their support is appreciated. Thank you for choosing to travel with us, and we look forward to assisting you again in the future.
Shearings Customer Service (MB)
The customer service was very clear and…
The customer service was very clear and helpful, we are looking forward to the holiday, thankyou.
3 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear that you found our customer service clear and helpful.
It’s wonderful to know that you’re looking forward to your holiday with us. We hope you have a fantastic time and enjoy every moment of your journey.
Thank you for choosing to travel with us, and we look forward to welcoming you on board.
Shearings Customer Service (MB)
I had a senior moment when booking and…
I had a senior moment when booking and booked for 2027;the staff at shearings sorted it out for me and got it changed,
3 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re pleased to hear that our team was able to help resolve the booking issue and change your holiday details for you.
We understand that mistakes can happen, and we’re delighted that our staff were able to make the process simple and stress-free. We’ll be sure to pass on your kind comments to the team.
Thank you for choosing to travel with us, and we hope you have a wonderful holiday.
Shearings Customer Service (MB)
Our trip to Bournemouth and Jersey was the last ever with Shearings in…
Our trip to Bournemouth and Jersey was disappointing to say the least
The only time we were on a Shearings coach was from the pick up in Rugby to Bournemouth after that it was Bland’s coaches or the Jersey ones ( circa 1990’s). So much for that
The Bournemouth hotel the ‘EastCliff’
Is now an overspill -rooms only -for the Carlton which is 2 car parks away and is the only one with the pool, wi fi, modern 3 pin plugs, and visible staff! All meals have to be taken there. The dinners chosen in advance and trolleyed into the room while their other guests had table service
The EastCliff alas is downtrodden and shabby, and no one to come in to tidy the room on the two, two -night stays we had there.
The Hotel in Jersey was far superior
However, in spite of the general dissatisfaction of everybody on that holiday- and their rep being inundated with complaints and my own personal letter to the Managing Director there hasn’t been a peep out of them. No apology, no explanation. No giving a damn. That is unforgivable in business
Shearings, which had such a good name is being trashed by Ledger who took them over.
As for a Recommendation?
Use another company!
5 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that your trip to Bournemouth and Jersey did not meet your expectations and that you were left disappointed with several aspects of your experience.
We’re sorry that the arrangements regarding the coaches, hotel accommodation, and meal service were not what you had anticipated. We understand how important the overall experience is, and we appreciate you sharing your concerns about the EastCliff Hotel, the facilities available, and the service you received during your stay.
We’re also sorry to hear that you feel your previous correspondence and concerns were not acknowledged. We understand how frustrating it is to feel that your feedback has not received the response it deserved, and we will ensure your comments are shared with the relevant teams for review.
Thank you again for taking the time to provide your feedback. We value all guest comments and use them to help us review and improve the experiences we provide.
Shearings Customer Service (MB)
First Shearings trip
Went on our first Shearings holidays to London on the Abba Voyage trip & had an absolutely brilliant time. We've been on lots of coach holidays with other companies but our driver on this trip Chris Macneill was the best driver, he was so friendly, happy, funny & informative about everything. He definitely went above & beyond for his passengers. The hotel was comfortable & clean but the only thing I must say is that the evening meal wasn't what we were expecting, it was a buffet style meal rather than choosing what you want & it being served. We normally have just plain food so there wasn't much we would eat to be honest. Will be travelling wiyh shearings again in the future.
26 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that your first holiday with us, the London Abba Voyage trip, was such a brilliant experience.
It’s fantastic to hear your kind words about Chris. We’re so pleased that his friendly, informative, and entertaining approach helped make your journey so enjoyable. We’ll be sure to pass on your praise to him, as we know he’ll appreciate your recognition of the effort he put into looking after his passengers.
We’re also pleased to hear that you found the hotel comfortable and clean. We’re sorry, however, that the evening meal arrangements did not meet your expectations. We appreciate your comments regarding the buffet-style dining and the choice available, and we will share this feedback with the relevant teams for review.
Thank you again for choosing to travel with us. We’re delighted to hear you’ll be travelling with us again in the future, and we look forward to welcoming you on board.
Shearings Customer Service (MB)
Went on trip to paris
Went on trip to paris . Splendid paris weekend break . Was amazing well organised by drivers Mark and rich . Mark was so helpful explaining everything timings and things to do . Or evening meal in Paris was excellent and night drive to effiel tower was spectacular Mark waited for tower to light up but a storm came in .. he then drove a little bit more were the tower just light up so we could get. Photo.. thank you Mark and Rich you were amazing helpful cheerfully driver
26 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you enjoyed your Paris weekend break and that it was such a memorable experience.
It’s lovely to hear your kind words about Mark and Rich. We’re pleased that Mark’s helpful information, organisation, and cheerful approach helped you make the most of your time in Paris. It’s fantastic to hear that they went the extra mile, including finding the perfect opportunity for you to see the Eiffel Tower illuminated and capture those special photos.
We’ll be sure to pass on your praise to Mark and Rich, as they’ll be delighted to know how much you appreciated their efforts.
Thank you again for travelling with us. We hope to welcome you on another journey in the future.
Shearings Customer Service (MB)
You had cancelled my original trip and…
You had cancelled my original trip and so I had to Phone to re-organise a new one. Your agent could not have been more helpful or understanding and accommodating outstanding Customer Service. Her name was Laura.
2 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re sorry that your original trip had to be cancelled, but we’re delighted to hear that Laura was able to assist you in finding a suitable alternative.
It’s wonderful to know that Laura provided such helpful, understanding, and accommodating service. We’ll be sure to pass on your kind words to her, as she’ll be pleased to hear that she made a positive difference during your booking experience.
Thank you again for your patience and for choosing to travel with us. We look forward to welcoming you on your journey.
Shearings Customer Service (MB)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.