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Shawbrook Reviews 

21,177
•
TrustScore 4.5 out of 5

4.6

Bank
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Review summary

Created with AI, based on recent reviews

Evaluating 2,182 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptionally clear and easy-to-use website. Customers deeply appreciate the consistently competitive interest rates and the very smooth, stress-free process of managing their personal savings online. People also mention that the customer support staff is polite, professional, and quick to respond whenever direct phone assistance is needed. Some reviewers were not happy with the interest rates, noting that the best financial offers are reserved for new clients rather than rewarding loyal ones. A few people also experienced frustrating delays or complicated administrative procedures concerning specific account transfers and updates over time.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting painfree logins and simple password resets.... See more

Website

People report positive experiences with website, finding it exceptionally easy to use and navigate. Reviewers... See more

Service

Consumers find service to be positive, highlighting professional and respectful staff who handle requests... See more

Price

Customers consistently note positive experiences with price, highlighting that interest rates are generally... See more

Customer service

Customers had positive experiences with customer service, noting that support agents are very helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have banked with Shawbrook for a number of years and find it to provide a good choice of competetive accounts. In 10 years, I have found help, assurance and good rates of interest. Communications ar... See more

Rated 5 out of 5 stars

Good website, good service, decent rates. Staff extremely helpful if need to phone up, please don't get rid of telephone service. Overall has always been a good experience

Rated 5 out of 5 stars

I have been a customer of Shawbrook bank for a number of years now and they have proved to me to be a very trustworthy bank. I can't emphasise how good they are. Whatever the contraction they get it r... See more

Rated 5 out of 5 stars

Shawbrook is a very good bank, i have used it for a few years! Competitive rates and a wide range of investments, an easy to use website, and very helpful staff if you do have to call them.... See more

Company details

  1. Bank

About Shawbrook

Written by the company

Welcome to Shawbrook

The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.

We deliver the premium experience, flexibility and certainty that our customers value.

✓ Trusted by over 560,000 customers

✓ Extensive product range

✓ Rated Excellent with over 10,000 reviews on Trustpilot

✓ FSCS protection across our savings range up to coverage limits

Award Winning

We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.

As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.

Contact info

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Join over 300,000 switched on savers

Discover a range of fixed and flexible accounts

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.6

All reviews

(21,177)

2,069 reviews in the last 12 months

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Rated 5 out of 5 stars

Clear offerings

Clear offerings. Competitive interest rate abd wasy to navigate website. Good level of security required for access to personal details

18 August 2026

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