I have been a customer of Shawbrook bank for a number of years now and they have proved to me to be a very trustworthy bank. I can't emphasise how good they are. Whatever the contraction they get it r... See more
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Review summary
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Good communication. Quick reply online without having to phone & talk to a AI/bot! Always followed up with paperwork e.g. end of year tax/interest on all accounts. Thank you Pauline Trehane
I have banked with Shawbrook for a number of years and find it to provide a good choice of competetive accounts. In 10 years, I have found help, assurance and good rates of interest. Communications ar... See more
Good website, good service, decent rates. Staff extremely helpful if need to phone up, please don't get rid of telephone service. Overall has always been a good experience
Company details
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
Floor 10, 40 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
21K reviews
Asks customers to review
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Clear and easy ind
2 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Someone I connected with on Ourtime…
Someone I connected with on Ourtime Dating site and using the name Patrick with someone's family photos of grandchildren etc has been texting me for quite a few weeks using your business phone number. He has gained a lot of personal information from me about my private life and family. I feel emotionally assaulted as though he has infiltered my home and I feel unsafe. I am contemplating involving the police. It may not even be a male because I have never spoken to the person only by text. I have phone the number he gave me and it is you bank. I have also informed 'Our time'.
1 June 2026
Unprompted review
Reply from Shawbrook
Hi Janet, thank you for your feedback. We're sorry to hear of your concerns. We'd like to review this further and understand your experience. Please contact us on 0345 266 6611 (Monday to Friday, 9am to 5pm, excluding bank holidays) with the contact number you used when contacting us, and we'll investigate the matter. Thank you for bringing this to our attention.
Things seem to work ok but your access…
Things seem to work ok but your access savings interest is to low, my money is going somewhere else at the moment
1 July 2026
I find it very easy to access my online…
I find it very easy to access my online Shawbrook account and when inside my account the information is easy and clear to understand
2 July 2026
Good communications and clarity for me
18 June 2026
Returning customer
I have used Shawbrook for many years and always found them reliable and easy to deal with.
2 July 2026
Ease of use and especially I'm grateful…
Ease of use and especially I'm grateful that you still provide well informed customer service people who one can actually talk to. Chatbot help is seldom useful and is time consuming. Not always THE best, but interest rates are usually pretty reasonable too.
2 July 2026
Always reliable and good rates with an…
Always reliable and good rates with an easy to navigate website
2 July 2026
no problem no hassle
12 June 2026
Good website
Good website, good service, decent rates.
Staff extremely helpful if need to phone up, please don't get rid of telephone service.
Overall has always been a good experience
11 June 2026
Great customer service
Great customer service. Always able to contact someone if needed.
6 February 2026
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