Seymours Estate Agents Reviews 

733
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the friendly agents who provide thoughtful guidance during house viewings and thoroughly support them throughout the entire purchasing process. Reviewers often describe individual team members as professional, patient, and deeply dedicated to securing suitable properties for clients. However, some customers also noted frustrating communication delays, with phone calls and emails frequently going unanswered by the office staff. A few reviewers experienced poor service regarding maintenance issues and urgent repairs that were never properly resolved. People additionally expressed deep dissatisfaction concerning unexpected fee demands and stressful tenancy deposit disputes at the end of their stay.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from high praise to severe frustration.... See more

Service

Reviewers highlight ambiguous aspects of service, showing a strong division among consumers. While some... See more

Customer service

Consumers find customer_service to be deeply frustrating due to poor communication and support. Reviewers... See more

Customer communications

Customers had negative experiences with contact, frequently reporting that emails are ignored and calls are... See more

Price

Clients share negative opinions on price, reporting inflated renting costs for low-quality properties.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had the pleasure of working with Chris Pyle as our sales agent, and he was honestly amazing! We had some very specific requirements, but Chris was patient, flexible, and always kept us updated ever... See more

Rated 5 out of 5 stars

My wife & I have been looking for a home in Woking for the last 1 yearly or so, and the Seymour’s team especially Tia Andrew’s have been a huge help throughout the process. She took the time t... See more

Rated 5 out of 5 stars

Sam from the Woking branch has been fantastic. Very knowledgeable and upfront and very attentive to your needs. He helped me find a great rental. Joanna from the Weybridge branch was a great a... See more

Rated 5 out of 5 stars

I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

We live locally in our areas, know the locations intimately and can therefore give expert, informed advice. We are independent agents and specialise in selling residential properties. We also have a system of cross-referral so that we cross-sell betwee...


Contact info

3.7

Average

TrustScore 3.5 out of 5

733 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(733)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy customers!

We have used Seymours for many years, being our agent for our rental and for selling and buying property. You've no need to use anyone else in Dorking really! They listen to what you want and need and do what they can to make that happen. They were amazing working on our behalf when we experienced an unpleasant tenancy, from beginning to happy ending. The whole team at Seymours are super friendly and they don't mind how much you email or call....which was a lot! Great team all round! Will be using again when the time comes.

22 January 2025
Unprompted review
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Reply from Seymours Estate Agents

Great to hear Claire. It’s always a pleasure working with you, and we really appreciate your continued trust in the team. We know how important it is to have the right support, especially during challenging times, so we're glad we could help. Looking forward to working with you again in the future.

Rated 5 out of 5 stars

Seymours a pleasure to do business with

I have been dealing with Seymours for a number of years both selling property and them managing my rental. In all aspects they are very professional, very knowledgable and efficient. If they say they will do something it gets done. Would not use anyone else.

2 January 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you Sherry, for taking the time to leave such a positive review. We’re pleased to hear that you’ve been happy with our service over the years in both sales and rental management. Your continued support means a great deal to us.

Rated 5 out of 5 stars

Fantastic understanding of the local…

Fantastic understanding of the local market. Valuation spot on. Conducting viewing superbly. Tremendous follow through to ensure the sale completed

7 January 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your kind words! We’re delighted to hear you were pleased with our understanding of the local market and the support we provided throughout the process. It’s always our goal to make things as smooth and efficient as possible for our clients.

Rated 5 out of 5 stars

Excellent service

Excellent service. Professional polite and approachable.

15 January 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Linda! We're thrilled to hear you found our service professional, polite, and approachable. It was a pleasure assisting you!

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would! Do better! Use a different referencing company that does not discriminate. Also the person I spoke to Jade on the phone needs more training on how to deal with people over the phone. I was lucky enough not to have to deal with her face to face.

As I cannot reply to the comment you have left I will update my review…

DO BETTER AS AN ESTATE AGENT AND USE ANOTHER REFERENCING COMPANY! You wouldn’t do this to someone who lost their arm or leg from the army! So why being medically retired is any different! It is discrimination at its finest as there are ONLY a few companies like yours that do this! I can’t wait for the new regulations for landlords/estate agents to come to in!

13 January 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you for sharing your feedback. I’m sorry to hear that your experience with our team left you feeling this way. Please know that it was never Jade’s intention to cause any upset during your conversation. She was simply aiming to clarify the processes and requirements for the property you enquired about.

When the call was escalated to our Lettings manager, he explained that neither Seymours nor our referencing partner, Blinc, engages in any form of discrimination. We have successfully helped many tenants, including those receiving Universal Credit and other benefits, find suitable homes. However, the final decision often depends on the specific requirements of individual landlords.

I understand that property searches can be challenging and frustrating at times, but please rest assured that our team is always here to assist wherever we can.

If you have any further questions or need additional support, please don’t hesitate to reach out to the office directly on 01483 741300.

Rated 4 out of 5 stars

Sam made our move happen 👌😃


We wouldn’t rate estate agent’s brand, hence 4stars as we have had negative experience with other Seymours before.

Seymores Ripley deserves full 5stars.

Ben as a director did his duties well.

Sam as a sales negotiator went above & beyond his duties & patiently learnt what we were looking for and finally found our perfect home for us.

Sam’s time & effort deserves hundreds of stars.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Likewise Emma the Sat sales lady was so nice & helpful.

We are delighted with our house purchase.

10 January 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Cam, for sharing your experience with us! We’re thrilled to hear that Ben, Sam, and Emma made such a positive impact on your home-buying journey. Your kind words about Sam’s dedication and Emma’s helpfulness mean a lot to us.

It’s wonderful to know you’re delighted with your new home, and we hope you enjoy it for years to come. If we can assist you further, please don’t hesitate to reach out!

Rated 4 out of 5 stars

Overall a good experience

Overall a good experience. They always kept me up-to-date about the appointments. However, I only got feedbacks if I asked for them and I never got a direct mobile number of the agent dealing with the sale of the flat. I always had to humt him down using the office landline. It made me feel like a pesky client.

26 November 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Ulrike, for taking the time to leave your feedback. We’re glad to hear you had a generally positive experience and appreciated our efforts to keep you updated about appointments.

We’re sorry to hear that you felt the communication could have been smoother at times. Your feedback about receiving timely updates and direct contact details is invaluable, and we’ll certainly review this to improve our service going forward.

Thank you for choosing us to assist with your sale, and we wish you all the best in the future.

Rated 5 out of 5 stars

Customer service at Seymours is excellent

The Seymours team are polite, positive and knowledgeable. They go the extra mile in describing the history of the house and surroundings. This is the second time I have used Seymours and have felt very comfortable and confident that they are providing an excellent service both to me and also to the prospective buyers. The communication between the team and myself has been excellent and timely. Their customer service is excellent.

8 January 2025
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your thoughtful review. Claire, it’s wonderful to hear that you felt confident in our service and appreciated the team’s knowledge and communication. We’re grateful for your continued trust and always happy to assist you.

Rated 4 out of 5 stars

Eventually sold

Always kept in contact after a pull out and we got an eventual sale

18 December 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you, Robert, for your review. We're pleased we could support you through the process and secure a successful sale. Wishing you all the best moving forward.

Rated 5 out of 5 stars

Consistently Great in Woking

Bought a house and let out my previous home via Seymour's Woking branch. I found the sales agents very helpful, professional and not pushy. Better than most other agents in Woking, I would definitely use them if selling a property. Tom, Ben and Zo were particularly helpful. They even gave me some informal advice on my new home after completing the purchase.

10 January 2024
Unprompted review
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Reply from Seymours Estate Agents

Thanks so much for your lovely feedback! I’m really glad to hear that you had a positive experience with me and the team. It’s great to know we could help make the process smoother for you. If you ever need anything in the future, don’t hesitate to reach out.

Rated 5 out of 5 stars

Outstanding Support

I recently had the pleasure of working with Sam during my fast-paced move, and I cannot express how grateful I am for his assistance. From the very beginning, he was incredibly professional and responsive, making the entire process much smoother than I anticipated.

The first property he showed me was fantastic and I was impressed by his keen understanding of my needs. Sam went above and beyond to ensure I felt supported throughout the entire process, demonstrating genuine care and understanding of my situation.

I highly recommend Sam as an estate agent to anyone looking for a reliable and dedicated professional. His quick service and unwavering support truly set him apart. I have no doubt that he will continue to be an asset for many others in the future. Thank you, Sam, for everything!

1 January 2025
Unprompted review
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Reply from Seymours Estate Agents

Hi Nadia,

Thank you so much for your kind words and for taking the time to share your experience. It was a pleasure helping you with your move, and I'm delighted to hear that you felt supported and that we found a property that suited your needs so well.

Your feedback means a lot, and I’m so glad I could make the process smoother for you. Wishing you all the best in your new home, and if you ever need anything in the future, I’d be more than happy to help again!

All the best,
Sam

Rated 5 out of 5 stars

Exceptional Service and Support from Seymours

As first-time buyers, we were quite overwhelmed by the whole process. We weren’t very impressed with how the realtors understood our needs; they kept sending us random properties just to make a quick sale. Seymours really stood out at this point. Aaron was there from day one, not only through email but also calling regularly to ensure he understood exactly what we were looking for in our perfect home. It only took us a week to decide on our dream home, and the entire process went smoothly. We’re now in the middle of the legal process, and Aaron is still there, answering every question I have. I highly recommend them.

A special thanks to their talented young team member, Tom, who showed us the house. He was friendly, professional, and although he’s young, he already seems to have a wealth of experience. I’m sure he’ll be their new star someday! :)

14 December 2024
Unprompted review
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Reply from Seymours Estate Agents

Hi Cem,

Thank you for your thoughtful review. It’s fantastic to hear that Aaron and Tom were able to make your first-time buying experience a positive and smooth one. We’re so pleased you felt supported throughout the process, and that we could help you find your dream home so quickly.

Your kind words about Tom mean a lot—he’s a valued part of our team, and it’s great to see his dedication recognised. We’ll make sure to pass on your compliments to him and Aaron.

Wishing you all the best as you move through the legal process, and please don’t hesitate to reach out if you need anything else.

Rated 5 out of 5 stars

Seymours Staines

I struggled to sell my house recently, and while Seymours did not achieve the sale they impressed me with the effort the team made.
Mark and Helen are a great team. The service I had was very professional and very empathetic.
Their marketing material is stylish and up to date.
I don't hesitate to recommend them.

9 December 2024
Unprompted review
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Reply from Seymours Estate Agents

Hi Mrs Woodcock,

I’m so glad to hear that we left a positive impression. It’s great to know you appreciated the marketing as well—we do our best to keep things fresh and professional. If you ever need help again in the future, we’d be more than happy to assist.

Rated 5 out of 5 stars

Great Service & Support

Seymours sold my house & were very helpful & supportive throughout what ended up being quite a lengthy sale. Clive worked tirelessly on this, chasing up all the relevant parties & keeping me informed of progress at all times.

29 November 2024
Unprompted review
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Reply from Seymours Estate Agents

Hi Carole,

Thank you so much for your kind words. It’s great to hear that Clive was able to support you through what sounds like a challenging process. He’s incredibly dedicated, and I’ll make sure your feedback reaches him—it will mean a lot.

We’re so pleased we could help you with the sale and keep things on track. If you ever need assistance again, don’t hesitate to get in touch.

Rated 5 out of 5 stars

Well Done Seymour’s…

Charlie and the team at Seymour’s Horsell helped make our buying experience stress free.

Will definitely use Seymour’s again.

10 December 2024
Unprompted review
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Reply from Seymours Estate Agents

Hi Lynne,

Thank you for your lovely feedback! It’s fantastic to hear that Charlie made your buying experience so stress-free. We’re thrilled to have been part of your journey and look forward to helping you again in the future.

Wishing you all the best in your new home!

Rated 5 out of 5 stars

Charity Holden was very helpful and…

Charity Holden was very helpful and professional and gave excellent advice. We received an offer within 2 days of the property going on the market and completion within 3 months

3 September 2024
Unprompted review
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Reply from Seymours Estate Agents

Hi Mr Marshall,

Thank you for sharing your experience! It’s fantastic to hear that Charity’s advice and professionalism helped secure an offer so quickly and made the process smooth right through to completion.

We’re delighted we could help, and if you ever need assistance again, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Seymours Estate Agents, Burpham, Guildford, Surrey

We would like to express our heartfelt gratitude to Seymours Burpham for their exceptional service. The team’s professionalism, excellent communication, and dedication made the entire process seamless and stress-free.

A special thanks to Georgia and her team for their attentiveness to our specific needs and preferences. Their ability to find the perfect property without any delay truly exceeded our expectations.

It’s rare to find such a committed and supportive team, and We highly recommend Seymours Burpham to anyone looking for a reliable and professional estate agent.

Thank you again for your outstanding support!

Warms Regards
Shahnaz and Mohsen

10 December 2024
Unprompted review
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Reply from Seymours Estate Agents

Hi Shahnaz and Mohsen,

Thank you so much for your thoughtful review. We’re delighted to hear that you had such a seamless and stress-free experience with Seymours Burpham.

Georgia and her team will be thrilled to know that their attentiveness and commitment exceeded your expectations and helped you find the perfect property so quickly.

Your recommendation means a great deal to us, and we’re grateful for your kind words. If there’s anything we can assist with in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

A really good level of service and support

Our purchase was long-winded and complicated but Seymours Dorking were always there to help and push things along, as much as possible.
A special thank you to Emma who was helpfully proactive during this time and continued to be of assistance to us, regarding local information etc, after the sale.

20 October 2024
Unprompted review
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Reply from Seymours Estate Agents

Thank you for your kind words! We’re glad the Seymours Dorking team could support you through what sounds like a challenging process.

Emma will be delighted to hear how much you appreciated her proactive help, both during and after the sale.

If there’s anything else we can assist with, please don’t hesitate to get in touch.

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