Seven Seas Worldwide Reviews 

We had an excellent experience with Seven Seas Worldwide when shipping our belongings from London to Malaysia.

We opted for the medium MoveCube, which was perfectly suited to our needs and made the packing process very straightforward. The collection driver was outstanding,professional, friendly, and extremely helpful in assisting us with arranging our items efficiently.

What really stood out was the level of customer support. The team was proactive, taking the time to call us, walk through every detail, and ensure we fully understood each step of the process. Their clear communication and attention to detail gave us complete confidence throughout.

Overall, a highly professional, reliable, and well-organised service. We would not hesitate to recommend Seven Seas Worldwide to anyone planning an international move.

Seven Seas is a very organized and well versed company. The consultant that assisted me with registering was polite and friendly. They responded quickly with clear answers and instructions to questions. The movers that picked up the boxes were friendly and very well prepared. they handled the boxes with care. Over all it was a very quick and easy process from contacting them to having the boxes collected and shipped.

Delivery Service was prompt and hassle free.
Would definitely recommend Seven Seas Worldwide for your move.

Be very careful as basic insurance does not cover damage (pointless) and the premium is very expensive per item…having used the company twice in a year with no damage on the way out I just went with no insurance as this time was ordering a large cube and already very expensive as you can imagine having done this twice in one year. A lot of damage to items unfortunately and there is no standard duty of care.

We were told how we had to to pack the container, completely opposite to how we had prepared it at home, told it was in our contract that it had to be done that way, barely stepped foot on the truck everything was taken from us to the point where it didn’t look like things were going to fit, the member of staff thought he was the goat of move cube packing “I’ll make it fit, I’ll make it fit” was even trying to get us to get tools to take bed head apart even thought there was no need and we didn’t have any tools. Wouldn’t have had to “make it fit” had things just been placed in the order we had originally planned. It seemed it was whatever was quickest and he thought he knew best, it was done fast which suited me as who wants that dragged out. Then he was going to his mates house for a cup of coffee. He was quite abrupt and rude to my family member who had only come to help us out. If we want to go down that road then I have my husband, my son and my uncle as witness.

Anyway - damage to 4 items, smashed TV which had been well bubble wrapped, dented and dirty bed frame as he also unwrapped it from the sheet I had put it in even though I told him it was beige and needed to be wrapped, dirty fingerprints all over it as well. Dented mirrors that were well bubble wrapped and packed in a box and had survived the journey out, go figure. And a smashed picture frame which is ok as cheap to replace.

After a few back and forths sadly they have you over a barrel and if you don’t take premium insurance - damage is not covered at all.

Lesson learned.

I also had really poor service on the way out as when the cube had reached new country I asked to make a new payment to turn it around from there and send it back as we knew we weren’t staying - however - they released it to my final destination which then cost me a lot of money that could have been saved had they listened or put note on my file.

Customer service is really bad when you’ve got a problem. They find ways to get out of things.

I have dealt with some very nice staff when organising shipping and I won’t take that away from them but overall - not good - be aware.

As you can see below they will always reply with their skewed version of events and when you are dealing with so many different agents, it’s unclear who has said what to you and they just backtrack. They just automatically deny deny.

Also you are not interviewing the driver - that is a lot of rubbish. The driver has already apparently been spoken with and the case has been deemed as no further action, this was well before now, you are saying what you think makes you look good and what helps the customer. Unless you specifically worked on my complaint you would not actually have a clue what has been going on.

As I said - lesson learned.

Customer service and delivery person are very friendly. Would recommend.

Very smooth , and staff is corporative.

Arranged and coordinated well. Goods arrived as expected. Price quoted was paid but when arrived in South Africa we had to pay another 30% which was never mentioned.

I was extremely happy with Seven Seas Worldwide service.
Customer Service the best I have ever experienced.
Thank You Seven Seas.

Total SCAM! Do not risk personal effects with this company. They Steal your deposit, recording it as an invoice instead of payment, and tack on later “fees” to exhaust your deposit. They lied a pain in installments, not as a value ad for customer service, but so that they can take a little more at each juncture of the process. My shipment was for just two suitcases 2 small boxes was $1050, the final price with the hidden charges will be so far $2577, i’ve been waiting since September last year and I’m now paying for storage in two places. They promised your daughter to door, but it will make you go to so far away port to clear the goods which takes time and which point they claim storage fees have being accumulating, but they don’t tell you how much and then they slap you with a over $35 a day, a $1200 bill holding the goods ransom for storage fees, you never requested or authorized. Beware of the upsell before your goods leave their origin, they did the scam so that they can try and muddy the waters later when they steal your deposit. That’s why they asked for $99 deposit and then later payment for the remainder hoping that you’ll forget and with the upsell you’ll be confused and just pay the amount. I’m truly they haven’t even replied the deposit and they’ve actually applied it as additional charge. From which they will later to justify applying hidden charges. They will triple charge you for the said upsell amount to account for the deposit they steal. Beware of hidden charges. Also want to let you to be inhumane disrespect, and treatment of customers that this company perpetuates often directly blaming the customer for what’s clearly their fault. I have still yet received to receive the goods and they are demanding more money. I could’ve flown to Australia and back to retrieve the because of myself, and it would’ve been faster and cheaper. “Service is not as described” which falls under visa chargeback rules on your VISA card protection, call your credit card company and request company guaranteed no hidden charges and failed to live up to that promise even there own supplier admitted that the storage fees were not $35 a day! They refuse to deliver them charge storage. I have been here ready to receive the delivery since September it is now March. They send to the wrong place.

Great service without delay, highly recommended！

The trucks that picked up our 3-pod shipment in the US arrived several hours late, with an attitude of indifference, outside the scheduled window. We did not receive our most valuable piece of artwork that we shipped, and one of my husband's bikes was damaged during inspection because the entire shipping box was carelessly ripped open from the bottom. Some of our kitchenware boxes went missing. The actual delivery men in Australia were stellar.

The online process for scheduling delivery at both ends was quite straightforward for this shipment from US to Australia. I honestly was shocked there was virtually no breakage of fine china and glasswear as well as some personal items. I found communications a bit vague while it was in depot prior to shiping (i.e. 6-8 weeks before it was shipped and I didn't get any updates. But after that I could see where it was and the process was straight forward.

There was friendly and efficient assistance at every stage.

Overall really seamless from door to door! We ordered a pod even without speaking to anyone! Information around pod drop off and pick up was clear and the whole process was clearly detailed online in our account. My only suggestion would be to give customers a clear 24hr gab on when the pod will be delivered - not within 24hrs. As it gets hard having to organise people to help around other people’s calendars.

Communication is great. Everything that was scheduled thus far happened exactly as planned.

The delivery from Thailand to Australia was super convenient and fuss free, you get information and notification along the whole process. They provide boxes even materials for to wrap tape and write.
The hotline is very accessible as well if you need to change dates for delivery or drop off.
The only issue we had was they don’t deliver to your door step we stay in an apartment.
Another would be it’s took quite a while so either you ship less important stuff or ship it to your destination earlier when moving.

Seven Seas saved my life.I used it twice in this year.The driver were so friendly and helpful.The office people I called for helped were very helpful and made my questions easy to understand.
The second time for my cube to be pick up I stressed alot because had a operation and was not able to pick up heavy boxes.When he stopped he was friendly as always.He helped loading the boxes with a smile and packed everything to the centimetre...I don't now how he could fit in everything..but he is good.Thank you Seven Seas.Everytime someone is asking on Facebook who can helped with moving abroad I give your name with a big smile.

Delivered my surfboard broken, never picked up a phone call or replied to an email to activate the insurance I paid for.

Used the small move cube.
Really happy with that process. The staff in the depot were really helpful

Losing a point because the tracking tool doesn't track the journey at all, just departure and arrival

It's convenient to track the shipment on the website. Hotline staffs are helpful when arranging shipments and giving advice. Drivers are nice and arrived on time.