TV installation was all carried out to schedule and all connections thoroughly checked to ensure everything was working correctly. The Internet/Wi-Fi connections were also checked and the signal to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good friendly advice prior to purchase. Fantastic prices and offers. Free 2 day delivery with constant updates. Smooth professional delivery and setup if required. Sevenoaks Sound and Vision gave me a... See more
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I’m a returning customer and as always I find Sevenoaks courteous professional and always spot on with the deliveries. 80% of my gear has been purchased with them. The last 2 purchases even had a com... See more
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Open honest support I was looking at a sub, called Tom at SSAV Sutton Coldfield who had previously helped me with buying my system I was looking at a Demo PSB BP8 at another shop at a hu... See more
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Company details
About Sevenoaks Sound and Vision
Written by the company
Established in 1972
Sevenoaks Sound and Vision is one of the largest independent Hi-Fi and Home Cinema retailers in the UK.
20 beautiful stores nationwide
A best-in-class eCommerce website, and a friendly UK based Telesales team, Sevenoaks offers a unique, first-class experience. All of this is supported by a custom installation service which specialises in the creation and installation of bespoke home entertainment systems to suit all budgets.
Superb customer service
At Sevenoaks, we guarantee superb customer service – that means listening carefully to what you want, offering impartial, expert advice and access to an unrivalled product range with every leading manufacturer represented. Our knowledgeable staff are highly trained, dedicated to customer service and have a genuine enthusiasm and passion for home entertainment.
You can reach us via:
email:- support@ssav.com
Telephone:- 01732 740944
The phone lines are open Monday – Friday 9am to 5pm and the team will try to answer any queries.
Talk to the experts
You can now talk to the experts and place your order directly over the phone with our friendly UK based team by calling 0333 016 4775 from 9am to 5:30pm Monday to Saturday, and 10am to 4pm Sunday.
Our 0333 number is a local rate call and our fully product-trained team is on hand to answer any questions you may have. So if you want to check that new smart TV is the right one for you, ask about which turntable best suits your requirements, or simply check stock availability before placing your order, we are here to help so call us today!
Design & Installation
Whether you are building, renovating, or just want to expand an existing audio-visual system, we will listen to your requirements and produce a bespoke design based on your needs and budget. We manage the entire project, from the initial no obligation consultation, through to a complete, professional installation, without a wire or cable to be seen.
We also offer an optional free of charge site visit, where one of our team will visit you to discuss the perfect way to integrate your new project into your home.
See our Design & Installation page to find out more and book a site visit.
Contact info
Unit 1 Morewood Close Industrial Estate, TN13 2HU, Sevenoaks, United Kingdom
- 01732 740944
- support@ssav.com
- www.sevenoakssoundandvision.co.uk
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
Very happy with how the installation…
Very happy with how the installation went and the ability to access my music collection. The staff member couldn't be more helpful and patient in integrating the two systems. I would highly recommend Sevenoaks for meeting my needs.
24 August 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
Thank You
I needed some technical help which Colin was able to provide quickly and effectively. Thank you.
3 September 2026
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
Reply from Sevenoaks Sound and Vision
Hello, we’re so grateful for your review and delighted to know you had a positive experience with us. Best wishes, SSAV.
You did just fine
You did just fine, thank you, but that is what I would have expected. Hence a returning customer.
5 September 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Excellent shopping experience.
Excellent price, fast shipping, useful email re: warranty. I'd buy from Sevenoaks again without hesitation.
1 September 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Great advice and service
5 September 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
The staff at the manchester office were
The staff at the Manchester office were so patient and understanding, they could not have done any more in helping me make my decision especially Oli who was so helpful. Thank you.
5 September 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Excellent priced tv
Excellent priced tv. Next day delivered. What more could you ask for.
29 August 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Company is a trusted and you can be…
Company is a trusted and you can be assured they are genuine.
The only reason I've given only 4 stars is due to 2 issues. First one, I called in to get an update on my order,I left my phone number but no one got back to me. There second issue was delivery it states they offer next day delivery. I know i live 550 miles from the shop but I feel if you offer something then you should ensure it happens. Though, saying that we didn't wait an awful long time for delivery.
5 September 2026
Reply from Sevenoaks Sound and Vision
Thank you very much for your review and for your kind comments about Sevenoaks Sound & Vision.
We’re pleased to hear that overall you were happy with your experience, but we’re sorry that we fell short in a couple of areas. You certainly should have received a call back after leaving your details, so please accept our apologies for that.
We’re also sorry that the delivery took a little longer than expected. While we do offer next-day delivery on many products and orders, this can sometimes depend on stock location and the delivery destination. We appreciate that this could have been clearer in your case.
Thank you again for your feedback and, most importantly, for choosing to shop with us. We hope we can provide you with a full five-star experience next time.
SSAV
Purchase of my second wireless…
Purchase of my second wireless Bluetooth speaker from the guys at the Bristol store.
As always Andy and Simon were on the ball and helpful.
Even apologised for the coffee being under par!!!
4 September 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Great efficient service 👍🏽👍🏽🙏🏾
4 September 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Quick delivery. Would like free morning option.
Delivery was next day would have like a morning delivery option considering price of purchase. But overall happy.
4 September 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Great service and super fast delivery
Great service and super fast delivery. Brilliant bit of kit too.
4 September 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Helpful advice and ongoing support
26 August 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Great service, quality experience.
My equipment was out of warranty and the manufacturer suggested that the original dealer could look at it. To my delight, Sevenoaks Sound and Vision in Cambridge were extremely helpful informative and easy to deal with. The equipment came back within two weeks fully functioning and sounding superb, at an extremely reasonable repair price (much cheaper than another company quoted just to look at it, and in a much quicker time frame). Great customer service from the team in Cambridge.
9 August 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
i paid for it
i paid for it, it turned up when it was supposed to, all good, Well done everybody.
3 September 2026
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
Reply from Sevenoaks Sound and Vision
Hello, thank you for your kind review! It’s always our goal to provide excellent service, and we’re thrilled we could do that for you. Best wishes, SSAV.
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