Servicing Stop Reviews 

76,943
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 7,709 reviews, reviewers had a great experience with this company. Customers frequently highlight the convenience of the pick-up and drop-off service, making the process easy and efficient. Many people praise the staff and customer service for being friendly, professional, and helpful, often explaining necessary work clearly and providing a stress-free experience. However, some customers were dissatisfied with the pricing, finding costs for services and additional work significantly inflated or a 'rip off', and felt pressured into accepting expensive extras through forceful sales techniques. Additionally, some reviewers reported difficulties contacting the company by phone and experienced poor communication regarding updates.

What people talk about most

Service

Users describe ambiguous interactions with service, with many reviewers reporting positive experiences... See more

Price

Reviewers express significant dissatisfaction with pricing, frequently citing unexpected and inflated costs... See more

Staff

Customers had ambiguous experiences with staff, with many praising individuals for being helpful,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers reporting awful experiences, poor... See more

Customer communications

Reviewers highlight significant dissatisfaction with the contact process, often finding it almost impossible... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service was straight forward. Received a call on what would be needed and how much the total was, price wasn’t crazy high but more than the average garage.

Company replied

Rated 4 out of 5 stars

Hidden charges. On the service schedule it includes brake fluid and states "Check and top up brake fluid", however I am being charged for brake fluid. Customer service was friendly and professional.... See more

Company replied

Rated 4 out of 5 stars

Good service. Communication needs to be a bit better. I could not reach them on the phone number provided which was very annoying. I am still to get my car but not sure why they have sent the review b... See more

Company replied

Rated 3 out of 5 stars

Customer service was great from Chris. Clearly outlined exactly what the issues of my car was including cost. Obviously they increase the cost from the garage but in terms of service, can’t complain.... See more

Company replied


Company details

  1. Auto Repair Shop
  2. Car Service

Written by the company

Servicing Stop offer car servicing and MOTs with FREE nationwide collection and delivery from your home, work or a convenient location to one of our approved Servicing Stop garages. We can service any make and model, anywhere. You can book online at servicingstop.co.uk. All parts and labour come with a 12-month guarantee as well as a stamped service book. No additional work carried out without your consent. A recent survey has confirmed Servicing Stop as being up to 60% cheaper than other car service providers. In 2009, Servicing Stop featured on the BBC television programme Dragons Den where the company directors attempted to secure additional investment into the company. Despite receiving offers from three of the Dragons (Peter Jones, James Caan and Deborah Meaden), the brothers ultimately decided to continue the development of the business independently.


Contact info

3.8

Great

TrustScore 4 out of 5

77K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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3.8

All reviews

(76,943)

7,569 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service once again

Good communication

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

We’re so pleased to hear that you are happy with the communication you have received in relation to your vehicle. 

Keeping our customers updated throughout the process is something we really value, so we truly appreciate you taking the time to share your experience with us Joan.

Please do visit us again next year for your vehicle’s next service appointment, and in the meantime, don’t hesitate to reach out if you need anything.

Rated 5 out of 5 stars

Quick and efficient

Quick, efficient and simple process from start to finish.

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

Thank you for your fantastic review Jennie! 

We're delighted to hear you found the process quick, efficient and simple from start to finish. That’s exactly the experience we aim to provide, so we really appreciate you taking the time to share your thoughts with us.

Please do come back and see us again next year for your vehicle's next service appointment and until then... We're here if you need anything! :o)

Rated 5 out of 5 stars

The service I received today was great…

The service I received today was great I was advised on what needed done and nothing was a bother

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

It really makes our day hearing our customers express their satisfaction with the service they have received from our team, so thank you for taking the time to leave us a review Ashleigh and please do come back and see us again if you need any further repairs or maintenance completed!

Rated 4 out of 5 stars

Very helpful

Very helpful , collection and delivery.
Informative.
Dean excellent.

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

David, thank you for your fantastic review! 

We strive to meet expectations like yours, so it’s wonderful to know we’ve hit the mark. 

Please do visit us again next year for your vehicle’s next service appointment, and in the meantime, don’t hesitate to reach out if you need anything.

Rated 5 out of 5 stars
Servicing Stop logo

Reply from Servicing Stop

Thank you for the awesome review, Mark! 

We work hard to meet expectations like yours, so we are happy to hear we have hit the mark for you. 

Please do come back and see us again next year for your vehicle's next service appointment and until then... We're here if you need anything :o)

Rated 1 out of 5 stars

Total fraud and scam company

Total fraud and scam company, i had booked service and mot with them, which they advertise for lower price, then they fail your mot for no reason and charge you lucrative amount and pass mot in minutes of getting money without fixing any issue

30 June 2026
Unprompted review
Servicing Stop logo

Reply from Servicing Stop

We're sorry to hear you're not completely satisfied with your experience Nittin, that's definitely not what we want for our customers so if you do require any further assistance please do email: Customerservice@servicingstop.co.uk and a member of our team would be more than happy to investigate the details of your case and assist you further with anything you may need.

Rated 3 out of 5 stars

Captur is awful.

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

We are sorry to hear that you feel this way Mr Edwards. Customer satisfaction is important to us at Servicing Stop so if there is any further assistance that you do require from us please do email: Customerservice@servicingstop.co.uk and a member of our team would be more than happy to investigate the details of your case and assist you further with anything you may need.

Rated 5 out of 5 stars
Servicing Stop logo

Reply from Servicing Stop

Emma, thank you for your wonderful review! 

We're delighted to hear that your collection was quick and we kept you informed throughout the process. 

We really appreciate your feedback and look forward to hopefully seeing you booking with us again in the future! :o)

Rated 5 out of 5 stars
Servicing Stop logo

Reply from Servicing Stop

Thank you for your kind words Ratheesh! 

We're so pleased to hear you appreciated our service. Your support means a lot to us, and we look forward to seeing you booking with us again in the future! :o)

Rated 5 out of 5 stars

Very good service

Very good service

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

Thank you very much for taking the time to leave us a 5-star rating Damilare, it’s much appreciated and we hope that you will be back to service your vehicle again with us next year :o)

Rated 5 out of 5 stars

Collection little later but no problem…

Collection little later but no problem being what needs diong very infornative.

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

Thank you for your understanding and your kind feedback Gary. 

We appreciate your patience with the slightly delayed collection and are pleased to hear that you found our team to be informative and they kept you well informed throughout the process. 

Please do come back and see us again if you need any further repairs or maintenance completed!

Rated 5 out of 5 stars

The time to time update when the car…

The time to time update when the car was with them, gives me assurance that my car is safe with the car doctor. I spoke with Gary, and he assured me that my car will be in its best condition.
Excellent customer service I must say

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

Thank you very much for your positive feedback Michael! 

Your satisfaction is our top priority and we're here to help you at any time, so please do come back and see us again if you need any further repairs or maintenance completed! :o)

Rated 5 out of 5 stars

good service

good service

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

We absolutely love hearing from our customers about their positive experiences with our team so thank you for taking the time to leave us a review Dharma and please do let us know if we can do anything else for you :o)

Rated 4 out of 5 stars

Adviser was helpful and friendly

Adviser was helpful and friendly

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

Thank you for your kind review Lyn! 

We're delighted to hear that our adviser was helpful and friendly. These are the stories that keep us motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. 

Please do let us know if we can do anything else for you :o)

Rated 4 out of 5 stars

Good

Good service

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

Hearing from our customers is important, as it helps us understand how they feel we are doing so we appreciate you taking the time to leave us a review Andy and we hope to see you booking with us again in the future.

Rated 4 out of 5 stars

great thanks

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

Thank you for sharing your feedback Steve, we are thrilled to receive such a good rating and we hope to see you booking with us again in the future.

Rated 3 out of 5 stars

Good

Service i like

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

Customer feedback is extremely valuable, as it helps us to understand how customers feel we are performing, so thank you for taking the time to leave us a review Gurdeep and please do let us know if we can do anything else for you.

Rated 3 out of 5 stars

Not done service yet

Not done service yet

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

Thank you for your review Helen! 

We look forward to completing your service soon and hope to provide you with a great experience.

Rated 5 out of 5 stars

They are quick and efficient

They are quick and efficient

23 July 2026
Servicing Stop logo

Reply from Servicing Stop

Levi, thank you for your fantastic review! 

We strive to meet expectations like yours, so it’s wonderful to know we’ve hit the mark. 

Please do visit us again next year for your vehicle’s next service appointment, and in the meantime, don’t hesitate to reach out if you need anything.

Rated 5 out of 5 stars
Servicing Stop logo

Reply from Servicing Stop

Thank you so much for your kind words Fiona! 

We're delighted to hear that you found our service to be quick and efficient. Your feedback means a great deal to us and we truly appreciate your support.

Please do come back and see us again next year for your vehicle's next service appointment and until then... We're here if you need anything :o)

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