turboSMTP Reviews 651

We start using this service , the customer service was really friendly and everything was okay , then We got suspended for no reason , which is fine cause this isn't the best email service as they promote , their shared IPs are already blacklisted in some ISP as OUTLOOK and GMAIL .

We've asked KINDLY their support on chat for the reason why , We spoke with Noha , that was the hilarious chat We've ever had , even that little anger that we had while getting suspended left because that chat .

I asked her that I wanna talk with the anti-abuse Team , I asked her to give me the email address of that team , then she answered by your account is closed :] .
then she answered me by this in 0.2 seconds
Our Anti-abuse team received reports about spamming activity, and classified your account as seriously abusive one.
Based on that, they decided to close account permanently, with termination of cooperation.
Our Anti-abuse team received reports about spamming activity, and classified your account as seriously abusive one.
Based on that, they decided to close account permanently, with termination of cooperation.

As a customer , I defended myself and our team by saying that We didn't sent through your service anything related to spam or abusive content , and I kindly requested a screenshot to proof what she saying , if she understand what she's talking about with all due respect .

Then she answered by :
No we do understand and you know that you are abuser , No more coopeartion . ( She typed it like that so professional )
check another provider

And I was totally shocked by getting those explosive and unprofessional answers and I answered by questioning What ? And what are you talking that way , does your team count this subject as abusive : Thanks for registration .

Then she ignored the question of giving us a proof of that talking , and she answered by :
Talking that way because you are trying to get the fault on us and it is you
so please go find another provider

And she left the chat and that chat was really friendly and that was lovely to get called by a staff abuser .

Even if We Were using their service to send abusive emails , they can say it in friendly way and We can work to fix that or leave their service without any problems even We ARE NOT .

Great job. They get the job done.

I don't recommend this service to small businesses .
They've auto-suspended our account yesterday then they have activated our account after waiting hours and hours waiting for the agent who called Amira really unprofessional she keep saying hello and disappeared , and that's why We keep creating new chats just to ask Amira cause she wasn't wanna help , really unprofessional.
Today , at 10AM they've closed our account without mentioned the reason they do whatever they want , if they want to block your account they will , if they want activate your account they will there's nothing to stop them , They are saying that they've blocked my account cause I got bunch of spam reports but I did not , I've sent 11 Emails no spam reports , I was testing their email service then I got suspended .
Again not recommended for small businesses and Amira is the most unprofessional agent We've ever worked with .
Stay Away from this service !

I contacted support for a sending problem and with kindness and competence they supported me and solved the problem in a short time. Perfect!

good support, more success

i did try it , but i would like to thank your support its called mai

Good experience with the international tech team. They helped me to solve a problem in a particular situation.

I tried to register and it was refuse without any given reason. And I've got no help from the support.

very understanding support
nice
and competent

Instant and competent help. Great support, thank you!

Nermine from turboSMTP was very helpful and quickly answered all my questions.

Nermine was so helpful and advised the best solution for the upgrade!

Brilliant work by Nermine - Helped with all aspects and is very able when it comes to technical and DNS issues. Highly recommend.

Well my encounter with Ms. Sarah solved what could have raised my Blood Pressure. Indeed she touched every aspect of my worries using the SMTP under the package I paid for and increased my zeal to consider taking another package with more enhance facility for my business leads.

Nermine resolved all my doubts, both technical and commercial. Excellent support. World class.

Tried their free service, seemed to work flawless, had to use support which was quick and very helpful, signed up for a year, hopefully it will continue to be good service

I am not technical, but am trying to set up a bulk mail newsletter for my client mailing list, and turboSMTP support got me one huge step closer to my goal!

I had to configure the DNS on my Freehostia website server for this to happen, even though I have no idea what a DNS is, not to mention how to configure it. I contacted my website host at Freehostia.com and asked for help, but was only given technical directions that I could not understand. To my dismay, after politely asking for further clarification, I was flat out refused any further help by Freehosia service personal named Pete Lewis.

Not having any other choice I contacted turboSMP, and explained my technical difficulties and to my great joy, the staff ( Nermine and Dina) immediately offered to log in to my Freehostia account, and do this configuration for me - - - How kind and helpful of them!!

Due to their great, and really beyond expectations service, all could be resolved within the hour, when I do not know how long I would have to struggle trying to solve this issue, if I had to do it on my own only using the technical pointers from Freehostia...

Mind you, I`m not even a paying customer of TurboSMTP yet, only a free demo user! but I am definitely looking forwards to be able to start the paid service with them as soon as I finish my setup!

By the way, there is one more important point I`d like to mention- they have fair pricing, and even more importantly for me, a very comfortable payment plan!

Since I have about 2000 customers, but only send 4-5 mails a year to them, a monthly fee turns out extremely expencive for me, but they also offer a `pay as you go` system- so I can get the service I need for a very reasonable price considering the amount of use I will be making of their services. for some reason `pay as you go` payment plans are very rare in bulk email platforms (mailchimp etc..)- so as it looks right now, turboSMTP is the host for me - I just wish they also offered web hosting, because I think I am through with freehostia for their unhelpful services- but I will save this rant for a separate review of Freehostia, that I will be making next.

Thank you Dina and Nermine for making my day !

Hermel helped me find a really optimum package for my needs. I was surprised and delighted. The SMTP service is first class. Incidentally, I found a higher response rate by disabling tracking.