ServeCo Reviews 

If I could do a zero I would. This company will do anything to avoid honoring a warranty claim. This reflects poorly back on the company you purchase the furniture from. I had to put a lower review on the store I purchased the bed from because of the company that handles the warranty service and purchase a separate warranty through them so more money paid than I needed to spend.

The bed frame was had a defect. You cannot call this company for service. Only fill out a form and then deal with emails. It takes at least 24 hours to receive a response. And each time they ask for photos. The same photos which I sent each time. They need to “see” the problem but the problem
Was the adjustable base did not work. A photo will not show that. After a week of no action I finally had to buy a new base and file a complaint with BBB. Eventually they reimbursed me for half the cost of the new base. Horrible company.

Servo Warranty
I was lucky enough to get Cynthia S today to help me resolve my problem with my Lazy Boy chair which we purchased in 2024. I called the first time and explained the problem which was with the seat of my chair. It leans to the left and is very uncomfortable. I first person I talked with didn’t listen. So when we finally got the part they scheduled a repair person. They came out and fixed my chair which I didn’t really pay much attention to. When they finished I was informed that the footrest had been repaired. I explained that was not what the problem was. It was the seat. The repair tech then said he would contact and make sure that he would get the right information submitted and I would be contacted to get the right part fixed. That never happened. So I contacted the warranty company, to keep it short that didn’t work. So I contacted them again and was lucky enough to get Cynthia S. She was fantastic! She listened to my problem, researched all the previous contacts, made sure she understood all the issues and got the claim re-opened to insure I get my chair correctly fixed. Cynthia is an excellent customer service agent. She listens well, is extremely polite, friendly, courteous, and very concerned that the customer gets everything they need taken care of. Cynthia S. deserves recognition for her outstanding abilities, and customer service abilities.

This company has terrible customer service. Poor communication, rejected a claim after a new couch was delivered. They never sent out a technician. Spent $850 on a full service warranty. This company is a SCAM. Don’t make the same mistake I did. Horrible experience.

If I could give 0 I would. Absolutely horrible customer service. Wouldn't grant my warranty for my chair. Waste of money and time. Customer service hangs up on customers who question why they are denying the warranty claim even though it's within the guidelines. It's a scam DO NOT PURCHASE

Payment of 160 dollars
For service . No call no show. No one could help me
.

Do NOT waste your money on this extended service warranty. ServeCo denied a claim to reconnect cables on my LazyBoy recliner. They came apart while moving the recliner and the back slipped off (it is designed to remove back) and the electronic cables that operate the remote disconnected. I'm 75 and could not easily line up the cable connectors. The denial stated that the explanation and photo (I filed no photo) showed that I created "structural damage." I got down on my hands and knees, aimed a flashlight at the connectors, and managed to reconnect them. There was no damage to the chair or cables but I could have injured myself. The denial read like an AI script. Again, the extended warranty is a rip-off.

We purchased a sectional sofa from LaZBoy just over a year ago and we paid thousands of dollars for a warranty. We called ServCo when one of our console drawers will not open unless you pull hard it is supposed to just open by light touch. It took weeks to get anyone to come out (mainly because I had to call several times). The service repair guy came out on a Friday night at 9 pm. Our service window was 4-6 pm for reference. He stated it was a manufacturer defect and he would order the part for us to replace or they would charge us. That wasn’t ideal but we figured that is what we will do. Fast forward a month and still no part so my husband calls and they said we don’t cover that. We had a few other issues and they said all were not covered. I have now read hundreds of reviews regarding this company to find out their warranty service is a joke, They charge you thousands of dollars but cover nothing!!

Horrible service! Filed a repair claim the very end of Dec 2025. Waited months for parts. They sent service people out and we were told HALF the parts are missing. We still do not have the parts

Took 2 1/2 weeks to get a tech, however they got my recliner fixed. They are very hard to get in touch with. 15 to 30 wait to talk to a person. Do respond to emails.

Constant turning in pictures and info and always being put off. It has been 4 months. 3 months before useless tech showed up who did nothing. Said it couldn't be fixed. They say they are sending a part fir us to install. Not holding breath

THis is really NoServeCo. They're horrible. I submitted a claim months ago for the remote for an adjustable bed with no response. Finally recontacted them this morning. Rude and not the least bit helpful. In addition to telling me the warranty wouldn't cover my remote, even though it is still under warranty. Good furniture companies should never be dependent on Serveco to handle warranties. It totally ruins their brand.

Unfortunately this is the lowest rating available.
TempurSealey uses this company for service issues.
They are more than terrible. They are unable to provide any time frame regarding the day of scheduled service.
Apparently they believe you should take an entire vacation day to see if a technician shows up.

My experience with Serveco came through a furniture extended warranty I purchased with La-Z-Boy. I typically avoid extended warranties because they are often difficult to use, but this one sounded like a good deal, so I decided to try it. They declined to make a repair even thought I'm well within the warranty period. VERY disappointing and wouldn't suggest anyone spend the money or their warranty.

If I could leave zero stars I would. I never got a call, I submitted pictures and explained my furniture has been scratched by cats. They denied me with no follow up or request for pictures to show the sectional was barely used. I will never buy lazy boy furniture ever again and definitley not a warranty.

★☆☆☆☆ — ServeCo North America: The Protection Plan That Protects Nobody But Itself

Let me tell you exactly what ServeCo is: a company that exists in the space between your furniture purchase and your claim, collecting premiums and manufacturing obstacles.

I bought a La-Z-Boy with a protection plan sold at the point of sale, the kind of pitch that sounds like peace of mind and turns out to be a toll booth with no road behind it. ServeCo administers that plan. Or more accurately, ServeCo *delays* that plan, *ignores* that plan, and when you finally corner them into acknowledging your claim, *denies* that plan, despite the damage falling squarely within their own stated coverage window and their own written terms.

Let that sink in. Not outside the timeframe. Not outside the rules. **Inside both.** Documented. Filed correctly. Completely valid. Denied anyway.

Their response times are an insult dressed up as a business process. You submit a claim and then you wait. And wait. And follow up. And wait some more. There's no urgency on their end because the longer you wait, the more likely you are to give up. That's not an accident, that's a strategy. Attrition is cheaper than paying out claims.

ServeCo's entire website is full of polished language about "transparency," "trust," and doing "the right thing." They publish articles about how good their claims process is. They talk about fast response times and customer satisfaction like they've actually experienced either. It reads like a company describing the business they wish they were while operating as something else entirely.

Here's what ServeCo actually sells: the *feeling* of protection. The *appearance* of coverage. A document with enough fine print to bury any claim they find inconvenient, administered by people too slow to respond and too indifferent to care.

La-Z-Boy builds a quality product. ServeCo wraps it in a warranty that isn't worth the paper it's printed on. If you're standing at a furniture counter being offered a ServeCo-backed protection plan, smile, decline, and put that money in your pocket. It'll do more good there.

**Zero stars. Avoid.**

From request to service was almost 4 weeks. Calls to the COO unanswered. Scheduling said they wood call back that day. 4 days later I called them - and basically said I’m not getting off the phone until I have an appointment.

I explained my bed was unusable—they didn’t care. I also put this in Sealy for picking a crappy partner. That’s my next call.

Just look at the Google and Trust Pilot reviews. They are a worthless company.

Worst company to work with. Purchased furniture with a warranty and was referred to Servco when my chair arrived broken. It took almost 2 weeks of going back and forth with submitting the same pictures multiple times and multiple follow up calls. They tell you to email but don't respond unless you call. I had 2 issues with my chair
.a broken cord and side was scuffed. 3 weeks after receiving chair finally received part to replace broken cord. Was told to call for service tech. He was scheduled a week later and only worked Monday thru Friday 8 to 5. Took off day off appt only to be called an hour after his scheduled window to be told he called out sick and I would have to reschedule. Was then told I could schedule for a Saturday and they would have the scheduling dept reach out. Yesterday received the replacement piece for the scuffed section and was told to call again for service. They are trying to schedule 2 separate service appts to fix this chair. Today they sent me the reschedule appt for the cord and scheduled me for a Tuesday. Called back and was told can only schedule Monday thru Friday. This is the worst company to deal with.

I bought an adjustable bed base 5 years ago at a local Mattress Firm and when I called them recently requesting service (it wasn’t working), they referred me to Serveco.
What a fiasco.
After 2 weeks of back and forth with phone calls and emails, I get a final email stating that they cannot service the model that I have. And a recommendation to contact the store I bought it from ( they sent me to Serveco!).
I am done.
Really??

We purchased new mattresses and adjustable bed frames from Mattress Firm. In less than 6 months the bed frame stopped working. Mattress Firm has refused to help and had us contact ServeCo to get the needed repairs. They have been useless. We filed a claim and they have made no effort to send a technician to fix the adjustable bases we purchased.

If I could give 0 I would.

I bought a $2000 sectional from Surplus Furniture and they gave an option for pet protection warranty, Since we have 3 cats this was amazing. Covers scratches and everything. We just moved and closer to our families (5 hours away still) we finally were able to go home for a holiday and so we did. Left the cats at home for 3 days. In a new place they got a little not so happy with us and gave our couch a few scratches. Not to worry we have the pet protection warranty.

called made the claim online as instructed. Gave as many photos as we could so they new where all the scratches were. Also at the same time realized there was seperation on one of the corners from the fabric coming off. so I added that in there to make on big claim. instead of 7 little claims.

DENIED. I Was told i should i purposely left my cats alone so they could scratch our couch and have this happen and it was our fault this happened. according to them they know us so well they claimed it as an accumulation of scratches that happened over time. so all in all will not warranty anything at all. went online and read more and more reviews of the same thing and fine print they have hidden so that it makes it all justifiable to not warranty anything. $300+ spent on something to not even be able to use it. Then to be told that if i make any future claims they will then be denied as well since i already made a claim on the couch. so in total waste of money and a complete joke of a company. Quite frustrated. I read everything before I made the claim to make sure I was doing everything right for their guidelines then bam slapped with hidden print you have to dig for to find. this is the worst warranty experience I have ever had.