Sequence Reviews 223

My contact at my local estate agent is great. Unfortunately, as a landlord, I have found dealing with Sequence, particularly their accounting department diabolical.

When any repairs are needed, they ask for a maximum agreed figure from me, each time the repair comes in about £5 under that limit!? Questionable.

The amount paid to me each month varies, they deduct random amounts. If, like me, you rely on this as your monthly income, it is impossible. It is always a battle to get a resolution.

If I had known how poor they were, I would have chosen a different estate agent, so as not to have to deal with Sequence.

Illegal practices, they’ve been reported to trading standards for falsifying repairs and installations that were never carried out and then Sequence subsequently tried to claim entire deposit for the betterment of the landlord. TDS returned full deposit but be careful and put everything in writing as they will attempt to take all of your deposit as well as gaslight you. They should be shut down.

Avoid at all costs. This could potentially lead to a complaint with the FCA or FOS. Their conduct has been questionable, and after I withdrew from their services, they have still not refunded my money despite several weeks having passed. I’ve had multiple calls with their customer relations team, yet no progress has been made. Avoid them to save yourself time, money, and unnecessary stress.

Absolutely useless, ceiling collapsed two months ago and still got the debris in the garden and a massive hole in the ceiling. They do not seem bothered, ignore emails, we are now following up with the council

If you know this agency is related to the property you're going to choose, just give up and pick another one.
The amazing agency helps nothing when you have trouble, 0 reply 0 process and 0 respect to their customers.
And their staff are rude and useless at all.

If I could give 0 stars I would. The company are incompetent, rude do not answer emails or enquiries and therefore you question why you pay for the service that is non existent. Utter disgrace.

The local estate agents are fine but acsleeds who do the accounting are hopeless. Completely incompetent and continue to send statements that are ficitious!

Absolutely worst management company I've expereinced so far,I wish I could give zero stars but there is no feature about that yet, literally complained about internal heating and boiler for a whole month nothing has been fixed, half of the appliances don't work properly or don't work at all in the property, I didn't receive my fob key for the property for a whole week after my tenancy started even tho my letting company Ashley and Adams requested them few times.

I am unable to give 0 stars as I would have done. This company will hold on to money that should be legally transferred. Its ok, I'll speak to customer services who can help me. Wrong, wrong, wrong. The most unhelpful obstructive bunch of people I have ever had the dis-pleasure of dealing with. I have only been trying to get money transferred since September and they always want more information after leaving it a couple of weeks betweeen requests.

Extremely poor service and very distressing experience.

This is by far the worst property management experience we have had. As tenants, we suffered significantly under the management of Sequence Home.
1. When a neighbour who lived in the flat above us complained that our young son running around disturbed him, he began banging on our ceiling repeatedly. Despite raising this with both Sequence and the landlord, no meaningful action was taken to protect or support us. This situation caused serious mental distress to our family and eventually forced us to leave the flat. Alarmingly, the landlord later admitted we were not the first tenants to experience this issue, yet no effective preventive measures were put in place.
2. Repairs consistently took an unreasonably long time. On several occasions, we had to chase contractors ourselves because Sequence showed little urgency or concern.
3. At the end of our tenancy, Sequence ensured that nearly half of our deposit was withheld. When we attempted to dispute the deductions, the process felt unfair and manipulative. Given the trauma we had already endured, we eventually felt forced to let it go.
4. We paid in full for a lock repair carried out by a locksmith instructed by Sequence after we damaged the lock. However, on moving out, we were charged again to replace the entire door and lock because the replacement did not match the original. Despite raising this issue, Sequence insisted on further deductions.
5. When we moved in, the flat was in a very dirty condition, with litter throughout. We have clear photo and video evidence. We deep-cleaned the property before moving in. At the end of the tenancy, we again deep-cleaned the flat, vacuumed the carpets, and left it in a much better condition—this was reflected in the inventory report. Despite this, Sequence and the landlord still charged us hundreds of pounds for cleaning.

Overall, the staff were extremely unhelpful and dismissive throughout our tenancy.

We deeply regret renting a property managed by Sequence Home and strongly advise others to carry out thorough due diligence before committing to them.

I would have given no stars if possible. They do not take any responsibility when things go wrong. A full managed service should mean that any repairs etc they have arranged on a landlords behalf should be checked and of a high standard. Sequence do not do that. Yes they provide good management information (automated). And the end of lease report is ok BUT they would not get quotes for the remedial work required. Not a fully managed

Terrible waste of time and money. Tried to contact them but never received any replies. Typical scamming estate tactic

Rented my property out via Allen & Harris, who, unfortunately, use Sequence Homes to manage their rental properties. Couldn't have imagined a worse service. They take months to pass on issues raised by tenants which I am sure meant our tenant felt ignored by us. We would reply to emails immediately and again, not receive a response for months. We often had to chase multiple times. It was impossible to contact them any other way; a completely faceless organisation. They had said they completed repairs that we later found out hadn't been done. Problems were left for so long before being handed over that they had definitely worsened, and so were much more severe and expensive by the time anyone was called out to get a quote. When we were finally able to move agencies, they tried to keep our float, which, fortunately, our new agency was able to get back for us. I am almost certain we wouldn't have got this back if it hadn't been another agency asking for it. I can't believe estate agents are still using them - please avoid at all costs.

Call advisor came accross trying to be over assertive and talking over me the whole time..not helpful or friendly just overstepping the assertive mark!!! Not good customer service a bad experience..if the staff are so frustrated talking with customers then they are in the wrong job..there are plenty of polite people im sure would gladly do the job..so get rid of these tyrants and improve your 1* rating...no room for rude people now!!!!

Too many errors to list them all - told me tenants had not paid rent when they had. They could not give me the breakdown to replace an outdoor light which they charged the earth for. Did not complete a property inspection after 6 months as promised. Sent me paperwork for another Landlord with personal details on. My designated person left, was not given a replacement. The list goes on ….. In the end I put my notice in with them and decided to run the property myself as it was less stressful than relying on them. I did put a complaint letter in and they only replied to a few points and not the 28 points within the letter. Very shoddy service.
A year after leaving they still believe I employ them and are telling me my contract is coming to an end, would I like to renew? Never!

No interest running a good letting agency once the tenants go rouge and start wrecking the property.

Soon as my tenants got there passports a bragged to anyone who would listen that they are gonna get a council house for free once I kicked them out, agency I chose as it was two minutes walk from the house handed over the day to day dealings to Cardiff office, nowhere near Oxford. Long story short they get paid and did nothing to help remove scum that cost me 30k in damages. Still every know again phone me up asking if I want to sell and let with them again…. Go xxxxx yourselves.

I have used Sequence as a landlord for the past couple of years and they have shown complete disregard for the tenants - telling them to simply move furniture when there was a damp and mould issue instead of providing me with professional advice on how to eliminate it. In the end, it cost me £12, 000 in lost rent and contractor fees to (hopefully) rectify it.

This week I have been informed of a leak through the ceiling. Despite four emails, there has been no response in over a week and I still do not know the cause of the leak, whether the property is safe for the tenant or how it can be rectified.

I would give zero stars if I could. Sequence Property Management are extremely unprofessional – they don’t answer emails, and we constantly have to chase them about repairs. When they do decide to send a contractor, they don’t even bother to check if we’re at home, which is both inconvenient and frustrating. Communication is awful, and the service is consistently disappointing. I would not recommend them at all.

If I could give 0 I’d have probably gone minus. Took me 7 weeks to get my deposit back . Phone calls and sms messages every other day. The agent (Siobhan ) made so many typos my son , who was on the contract with me never received an email from her for a week before we realised something was amiss .Her incorrect spelling was also very annoying.She always seemed to be in meetings and every Friday promised the money was on the way. When it didn’t arrive I would then have to wait till Monday to start the process again. I have had so many sleepless nights because I needed this money for my new flat. Eventually we went to the arrears department and a young man called Taz sorted it within 3 days. If I hadn’t had my son and his wife helping me I don’t know where I’d be . Taz was very good but sequence itself are rubbish and I wouldn’t go to them again

As a tenant in a property managed by Sequence, I am constantly having to chase up and complain about repairs not being done, contractors not showing up and shoddy jobs when they actually do show up. They instruct contractors that are based miles away from the property (often 50+miles) for simple jobs. The staff at their head office are rude, unprofessional and dismissive, especially “Jason”. When I tried to share the issues with the landlord, they refused to provide his details which is actually against the law. I managed to track down his address via the land registry at a cost to me.
This company will do the absolute bare minimum- avoid at all costs!