Sephora Reviews 3,630

Poor service, do not trust. As other reviews gift card ordered before Xmas never received, Evri never given. Getting auto replies from emails, and other contact links are dead. No one to speak to.
Was sent an invite to give a review, so I stated as above with 1 star, not surprisingly I received an email saying that the review was not published as it "didn't meet their criteria". So there is someone who has read my complaint but still no reply.

Shopping for Christmas gifts I placed an order through Sephora at their Kohls location. I ordered it to pick up at their store and it showed in stock . Waited for the email to pick up and nothing … radio silence . I finally logged on and looked up the order # and it said it would be available on the 24th . I waited patiently, still nothing. I logged on again just before their store closed and the status had been updated . Now it said it would arrive NEXT YEAR !!! Absolute evil to do that to someone at Christmas. I double checked my email and I had literally dozens of emails from both Kohls and Sephora for marketing … urging that I should order more from them . Not one single email telling me my order was a no go .. not just bad customer service … pure evil . I spend literally thousands every year at Sephora and they don’t have the courtesy …. the human decency to contact me and let me know that had no intention of honoring my order !!! Christmas Eve was humiliating!!! Telling my brother in law … who I drew in the gift exchange I didn’t have a gift for him, but gave him an IOU it would get there next year . Can’t explain to you the amount of hatred I now have for that company !!

Recently purchased a gift card from Sephora which has not been delivered from Evri they claim it to be lost and to contact Sephora which I have, no response from emails that I have sent unable to contact to speak to a human being and find out what can be done shocking customer service I shall not be buying online or in store again .

Bad customer service her package was missing and they couldn't do nothing about it they claim my cousin account it's associated with other ones mind you this was her first time she ever ordered from them now her kids go without because these people can't get there shit together zero stars

Gifted a great advent calendar but 2 days missing. So would not recommend if gifting to a young teenager. If purchasing for yourself it’s good.

I ordered three items from Sephora as a Christmas gift. Although the parcel arrived on time, it contained someone else’s order. None of the items matched what I paid for, and the contents were of significantly lower value.

What is completely unacceptable is Sephora’s response — or rather, total lack of one. I have contacted them repeatedly via every available channel and have received no reply whatsoever. Being ignored at any time is bad enough, but doing so right before Christmas shows a complete disregard for customers.

This has left me without the gifts I paid for and without any resolution. I am now forced to escalate this matter further.

Order number: FN98090942

Based on this experience, I strongly advise others to think twice before ordering from Sephora if something goes wrong — because customer support appears to be non-existent.

I was just browsing on their website mainly to see prices for channel blue as a christmas present and I was pleasantly surprised to see all their offers. Will be visiting again soon to purchase.

Be careful of this lot. My son ordered aftershave for Christmas presents. Spent about £60. Haven't received anything and they won't reply to emails. Trying to recoup the money from his bank.

Sephora is great shop for all types of products like makeup, cosmetics and perfume

I attempted to buy a set of make up brushes for my sister in law for a Christmas present. I ordered the brushes on the 27/11 and received notification that they were dispatched on the 28/11 and then delivered by Evri on the 29/11. However, I never received this order. I attempted to contact Evri who told me I would have to contact Sephora. I sent them an email on their ‘contact form’ however never received a response. A week late I sent a further two emails finally getting a notification that they received my email but nothing about resolving my problem. It’s now 14/12 and still not resolved. No refund, no new product dispatched. So I’m going to have to spend more money to buy another present. This company is clearly rated 2.5 for a reason. Do not buy from here.

I cannot quite believe how poor and disconnected customer “ service” for Sephora is. I received the wrong items in my delivery. Tried to resolve the issue using the web form - other option was Facebook messenger?!?!, I don’t even use Facebook. AI generated response requested all sorts of barcode numbers/ photos of products/packaging /labels which I dutifully supplied and then nothing for two weeks .. just my own repeated requests for help emailed back to me.
Still no response. Still have someone else’s hair products and creams. I only ordered two face packs! Such a frustrating experience. Will never use this company again.

Awful customer service will NEVER shop here again
Space NK all the way for me

I will never order online from Sephora again. I had the worst experience with delivery by Ontrac. They are dishonest, unreliable and they steal (keep) your package saying it was delivered. One would think an organization like Sephora would have a higher caliber for delivery service. Try Ulta or high end department stores for reliable delivery of online orders.

Super rude, the chat feature on the web site is useless. No help or solution offered. Ulta is so much easier to work with

Absolute joke!!! Im a loyal customer for many many years in Poland Germany USA now in Uk but what Sephora Uk is doing it’s absolutely disgusting ZERO customer care don’t bother to contact them they don't respond or respond after 5 days with parcel was dispatched no other information or apology!!! 3 weeks ago i placed two orders together for over £250 apparently EVRI ( read the worst delivery company ) have “lost” both of them yeh right i live in my home 20 years and i had 2 parcels missing in this time but they managed to misplace both of them. I contacted Sephora eventually i got response do you want refund or replacement obviously i want replacement as this is why i bought the items to gift them for Christmas and some for myself for my birthday. From the second lot i received only one parcel the other one is yet again missing and the parcel that was delivered was dumped outside in the rain no bell used or knocking and when i opened the parcel two items was missing and two free gifts with purchase. The two items was refunded but there was no communication about them not being available i would buy something else instead! The other parcel is missing and after 5 messages and 3 days i got a response it was sent on the second? How this is any good for me!? After 3 weeks numerous emails I’m still missing over £120 in goods and from 10 gifts for my family and friends I’ve got only free and no money to buy new stuff!!! Disgusting be warned!!!!

Im so disappointed I asked for a simple sample for a foundation and the lady works there just kept ignoring me. I always shop at sephora, but I think I will stop go there.

For the 2nd year in a row, I ordered 2 Sephora Advent Calendars in November for $110. I realized in Dec that I did not receive them. I called Kohls and of course they are out of the calendar so only choice is a refund. If I had not called, they would not have refunded my money even though it was supposed to be delivered by 11/6/25 At the latest and they show that it was never delivered. So frustrating as now they are sold out.

Terrible online experience
I got an advent calander as a gift , and my freind reported that it was missing an item . Sephora rejected to return ! Although it was a full price item and I have 14 days as return

I ordered a shark hairdryer and within this order I was to receive a free beauty bag and other free items. The order arrived and stated delivered and the only item arrived in a very small box was a free Hello wash. I have made contact with Sephora via email and customer service and as yet have had no reply or resolution.

I bought two items in store on Sunday and the next day each item was 30% off. I asked a customer service representative if I could receive the discount since I just purchased the items. They said I would have to go back to the store to do that. My closest Sephora is 30 to 45 minutes away, unless you count the Kohl’s Sephora which to me isn’t really Sephora and you can’t return items there. Service in store was lacking, customer service representative was lacking. Also, Sephora never has any birthday gifts left in December. I’ll just return these items when I travel home for the holidays where there is a Sephora close to me. I can’t see any reason to shop at Sephora any longer. They sell nothing you can’t get elsewhere. You used to shop at Sephora because of their great service. They don’t have that anymore.