Sennheiser electronic SE & Co KG Reviews 

Outstanding service from Kasper Jensen @ Sennheiser UK, resolving an issue with a supplier; CVP.

Sennheiser stepped in and sorted an exchange that CVP refused to address, holding to the minimum 14 day return.

Kasper arranged a product exchange and was incredibly helpful.

I had an issue with my headphones, and they mailed me out a replacement via express post, arrived a few days later. Awesome customer service!

I submitted to cancel my order 31 minutes after I placed it.

It said it would be 2-4 days until dispatch of the product... But they sent it the next day and have ignored all web forms and emails.

What a waste to ship it here from abroad and then back because they have no customer service.

I don't feel like this is going to be an easy process.

I have bought a PXC 550 Wireless. I really loved that headphone and sound. But at with normale use the battery didn't charge up any more. So I asked for repair. Explained what's up with the device. I sent the item to them. After a while I get just a message that they dont have any parts to repair it. Why sent it to them while you don't have any parts. Reading the faulty report you can make out what's broken. So I lost the shipping cost and a broken headphone.The mail said in short"if you want your headphone back you must pay the technician checkup cost and shipping cost". They have part but they want me to buy the just released second gen PXC 550-II.
Even if its true they don't have any parts at least give a big discount on buying a new one. But that offer they didn't even suggest. I wrote back in the mail "I will never buy anything from this brand again" no response.

It's all good when it works but for repair. The Dutch Sennheiser RMA service you can't call that service because they can't fix anything or read a faulty report and think ahead. Just let the customer ship it and then we will see or lie to him and push him to buy the next gen headphone that was just released.

Called customer service and stayed on the phone for 2 hours listening to their soundtrack. No one ever picked up. They will happily pick up the phone and sell you a product though. Next called again and same thing for half an hour with no one picking up. Messaged them on Facebook. They actually replied and said to use their chat or call the same number I dialed waiting for someone to pick up. Chat had "no agents available at this time" and it was during normal business hours.

When you go to their messaging system by clicking "Contact Center" on their website to send them a message and it takes you to their website homepage and does not take you to any contact form. That is just silly.

Who ever is responsible for running the Customer Service Department at this company needs to be fired yesterday. They don't have reviews posted on Facebook either or even a support email address listed on their website to message. Their help system just gives you the runaround.

Absolute garbage. I have been waiting for weeks, and the three times I called, I was not provided with any information apart from the fact that they understood why it was delayed. It has been 8 whole weeks, and my product will be replaced by another one, yet it has not even been sent (while no repairs are necessary since 8 weeks and they know it!).
Avoid any Sennheiser products at all costs, or cross your fingers to not have any issues with it.

One of the worst CS experiences I've ever had. I understand if covid may delay some stuff that's fine but the way I have been treated is completely unacceptable for a AAA audio company. On 9/29 I ordered a $1500 product with next day delivery as the shipping. I never received a tracking number even now 3 weeks later. I was told the item would be in stock on 10/13????? Why say it's in stock if it's on back order? Don't oversell your items that's terrible supply chain practice. I tried cancelling my order since it is obviously on back order and CS tells me it is "shipping soon" and therefore it cannot be cancelled. Mind you they have said this every time I called for the past MONTH!!!!! Absurd. I will be claiming fraud on Paypal and getting my money back that way since these clowns don't know what backorder means. Completely appalling service from one of my favorite brands will never buy from this site again ever.

Stop outsourcing CS to drones reading a script and hire real people please.

Sennheiser customer service is the worst I've ever see and this is no exaggeration.

I bought their in-ear sports earbuds from Amazon.de. They lasted for a few years, after which the cord developed some kind of a breakage and sound started cutting off.

At this point I contacted their customer service and in response I got an automated RMA message with a CC address to some guy whom had probably left the company a long ago, I presume.

I tried to ask about the RMA terms via an email several times, but never got any replies. I even emailed the person whom was put as CC to the RMA email, but he never replied either. I found no other way of contacting their customer service from their website, other than directly calling them.

I have to say for a company that supposedly produces quality audio gear, this customer service experience is so incredible bad, that I can't even begin the describe it.

I won't be buying any of their audio gear ever again. A company with the reputation Sennheiser has should be offering premium customer service to their clients, but no.

I would advice strongly AGAINST buying any Sennheiser products since you will not be getting any kind of reasonable customer service if your gear happens to develop a problem and needs repairs or replacement.

Just buy from another manufacturer whom respects their customers.

Absolutely love my Sennheiser equipment. I've bought a range of wireless devices, headphones, cords and have been so happy with the sound quality in them all.

Notwithstanding the fact that these new momentums lasted about 2 months.... I can't even get thru to senheisers service dept. Absolute Garbage support. Given this is my first product from Senheiser, and this current experience with their service dept, I would have to conclude that this company is also a piece of garbage, making garbage products , and then not wanting to service them.

I purchased the CX150BT in January 2021 and its June 2021 and the are already garbage. Wont hold a charge properly, have extremely reduced playing time and when I emailed Sennheiser for warranty work they want me to pay half the shipping after paying 80$ for these pieces if junk. That works out to 16$ a month for these. Junk DO NOT BUY. You people lost a customer for life. Save your $ and buy something quality people!!!!

Hello there!

I just wanted to went about my experience with Sennheiser customer service somewhere since I believe that this is not how a company should behave in order to retain their customers.

It all started two years ago, in may 2019. I was looking for some new headphones since my old ones were failing. I did some research, read some reviews and started looking toward buying something from Sennheiser. I had previously owned a pair of Sennheiser headphones, and I had enjoyed them a lot. Since I have an external microphone I looked for headphones only, not headsets as it would be redundant.

In the end I landed on Sennheiser HD599. They had everything I wanted, lightweight, open soundstage, lots of passthrough. Since It was my birthday soon my girlfriend decided to buy them for me as a gift. I was very happy with them when they arrived, they were everything I wanted. I quickly fell in love with how comfortable they were to wear, and the sound was great.

Fast forward to earlier this year. I started noticing some slight discomfort when wearing my headphones. I felt with my hands while not wearing the headphones and couldn't feel anything. But I still felt that discomfort when I was wearing them. I tried feeling along the headband while wearing them, sure enough I could feel something sticking out on the underside of the headband. Some part of the headband must have snapped and was now pressing against the fabric of headband from the inside. It is not super noticable, but it is there and causing some discomfort.

I contacted the retailer from where I bought the headphones about this issue. They sent me a return label and asked me to package everything that came with the box. I did so and sent the package to them in the beggining of the week. I was already missing my headphones at this point, I had some spare headphones around but they were not nearly as comfortable. I was not expecting to get brand new headphones or anything and I was willing to pay for repairs since I was very happy with the headphones.

More than a month passes without any word regarding my headphones. I checked the retailers website and there it said that they had sent the headphones to Sennheiser for repairs. This would add an aditonal 10-20 workdays to the 10 days it would take for the retailer to process my claim. That's why it had been so long. I started my claim on the march 6, on april 8 I got a message from the retailer that they needed to get in touch with me. They gave me a number to call and so I did.

It turns out that they found nothing wrong with my headphones over at Sennheiser. They claimed to have compared them to 3 identical headphones and found no discrepencies. They had also sent the headphones back to retailer withouth contacting me. So they asked me what I wanted to do with the headphones, if I wanted them to send them back to me. I thought yeah, I would like my headphones back. I thought it was quite strange that they found nothing wrong with them, even though I described that the issue only arises when you wear the headphones and there is tension in the headband.

I decided to contact Sennheiser direclt this time, expressing my displeasure with they service and describing the issue in even more detail. I also told them that I would gladly supply them with videos and pictures showing the issue at hand. I recieved a standard atuomated response with a return address. I would also have to pay for shipping in order to send them the package. I thought that's a bit unusual but okay. Normally the shipping would cost me around 6 euro (we do not use euro in my country so I have converted it for easier understanding.) As it turns out though, their headquarters for my reigion is in another country, so shipping to the return address would cost me 19 euro.

I tried contacting them again asking for more clarification about my errand and what I could expect this time. I also expressed my hesitancy toward paying 19 euro to send them the package since they could not find anything wrong with it last time. That's where I am now. I have not recieved a response yet.

Before this experience I was very happy with my headphones, I still am happy with the headphones. But now I find it hard to recomend this company to people and I will be keeping this in mind next time I need to buy new headphones. This whole experience was exacerbated since during this time I also had some issues with other another electronics item. When I contacted this the company of this product about maybe acquiring spare parts since they carried spare parts for other products, they instead offered to replace the item with a new one.

Bought a 1999 euro headphones (the HD820). Only a few months old. Splendid stuff, really. However, the right earpad comes off because it's shape is not entirely correct. I produced evidence and asked for a new earpad. Here it comes: they want me to send the full headphones and everything back to see if I'm eligible for a new earpad, that costs 45.50 euro in their store and which cost price is obviously a lot lower than that. Like: wasn't 1999 euro enough to pay for this?

They want me to package this whole thing, go to the post office, mail it and then wait for weeks until I *may* get a new earpad from them.

Here's a tip. When someone buys a 1999 euro headphone and asks for a dirt-cheap earpad several months after this investment, just send the damned earpad. How difficult can it be?

Great sound, apalling customer service.

Do not buy their product. No customer service. I lost my TW2 earphone case and tried to order another one from their website. Nothing turned up. I contacted them and they said they were making an investigation. Each time you email they ask you to wait 72hours for a response.

They come back with no information and then about 20 days after ordering they issue a refund with no explanation. Obviously I am stuck with what was a £300 pair of earphones and can't charge them. Nothing on whether I can order more. Absolutely nothing.
They don't handle their own customer service they get a company called Digital River to handle it.

If I could give them minus figures I would. Pathetic customer after sales support.

Absolutely terrible company and customer service.

Back in the day, they made good headphones and I raved about their quality being comparable to Bose at the time. I had the HD555. Some years later I wanted a headset. I got the GSP 300 simply because it had the Sennheiser name. A few months later, the ear muffs fell apart at the seams of the fake leather and the cord frayed and eventually disconnected the headset from the dongle. I e-mailed customer service and they told me that some other child company split off and they own the GSP 300 series, so it's not Sennheiers product, despite their name being on the headband. They refused to give me customer support even though I was loyal to that brand. Needless to say, I've moved onto Bose which is 100x better in quality and isn't a $300 rip-off product like Dre's Beats and Sennheiser products. Not to mention my HD555 bit the dust and it doesn't even play bass notes past a certain frequency anymore. All in all, the customer support was abysmal and the products are low quality.

The Good:
Quite comfortable to wear as it's got the signature Sennheiser ear pads. Only reason I'm giving 1 stars, otherwise I wouldn't even give it a star.

The Bad:
Volume is extremely low when playing on console. It's so low that almost any game is unplayable. I tried playing Warzone and I literally could not pick out any critical sound like footsteps, because even at max volume there's almost no sound.

Epos software is the most ridiculous gaming software you can can use. Always crashes and when it works it doesn't save/sync any of my adjustments to the headset.

Stay away from this headset. Trust me I've used many headsets and this headset is really bad. If you do your research, you can find gaming headsets for £100 that will have equal comfort and way more superior sound.

Hello I purchased the sennheiser IE 300 and was provided with this tracking number 084351000052137670. It don't even work on the UPS website.

Update: I believe they sent it back to themselves, which is a relief for me. Information could still have been clearer though.

Old review: This review is based on their clarity of information, not on the quality of their product. I've ordered an item, it said it'd arrive in 2-3 days so I paid. On the confirmation email, it said that as I am based in the United Kingdom, due to Brexit, it might take 2 weeks (this was not mentioned before). I needed the item earlier and tried to cancel directly through the cancellation link indicated at the bottom of their email, only to be told cancellation was not possible. I can't refuse the item at arrival so I'll have to return it at my own costs. On the whole: a loss of time and money. Clear information would have solved this easily. Indication of actual delivery time would have prevented me from ordering, and indication that cancellation was not an option would have prevented me from losing 1.5 hour trying to cancel as soon as possible, before the item is shipped. Poor customer service.

If there was such a thing as a negative review, I would leave one. This is the absolute worse customer service setup I have ever encountered in my life. I will save you the long boring details but needless to say they outsource their customer service to a team that has absolutely no ability to do anything. For example cancel an order, change a price for a product that dropped $100 in 1 day, get your to a manager, refund you for the expedited shipping you paid for only to be told a week later that it’s sitting in a warehouse and there’s nothing that they can do about it.

If anyone from Sennheiser corporate reads this please know, you have serious issues. Your product may be great but your customer service makes me never want to buy from you ever again. You have a team of people who just answer phones to tell people they can’t help them.

Really helpful customer support! I bought a pair of earphones, CX 100. After 5 months of using they broked, and i think they were faulty from the beginning, as the wires were continiously twisting. I have same model in black colour and the quality looked very differently. I contacted customer support and Lucy Price was very kind to upgrade me for a new pair of CX300S. I received them today, they are awesome! Thank you Lucy!