Sennheiser Reviews 

AVOID AT ALL COSTS!!!!

Ordered headphone replacements parts and received my UPS tracking number. For the next 14 days I received a next day delivery notification each day stating a different delivery date!

I spoke to customer service 3 times only to be told my parcel was due for next day delivery - which was a lie!!
The 4th time i contacted customer service, they admitted my parcel was stuck in customs and i would have to pay an import charge - THIS IS UNACCEPTABLE!!!!!!!!
I have still not received the parcel.

I will never order anything direct from Sennheiser again.

Ordered some momentum 2 wireless on 2nd July to the UK. It's now 28th of July and I've had zero correspondence since they took my money.

I've just contacted their support (paid call), had to hold for 10mins just to be told they will speak to the logistics team as they have not yet been dispatched! Nothing resolved.

My order was only ~£300, there's a guy who's posted on here for a ~£2500 order and received the same treatment. Unacceptable.

If you're after equipment you use for a living (DJ/Production) I would look elsewhere as you'll be on the streets and someone else will be in your home by the time they get delivered.

I would give 0 stars if possible. Had to pay to return a product faulty from purchase; never received confirmation of product receipt (only evidenced through tracking). Never received any replies to inquiries regards return of said product, impossible to contact by phone, well over 6 weeks since I returned the product. The only contact I ever got was from the automated email with the return address. Useless.

Canadian consumer. Purchased TW Momentum Earbuds last year, which were excellent quality. Required charging between uses. Of many I've tried, these fit the best. They started to degrade within warranty. Sent in and was promptly replaced with the current model. In country support.

Sent product for warranty repair. Customer service provided me with contact details for an operative to email for any queries. Not many companies do this and simply send you ‘do not reply’ emails. Product was replaced as couldn’t be repaired.

Excellent customer service.

UPDATE 20/07/2021
Parcel promissed to be delivered yesterday but changed status from "On the way" to "Held for future delivery date". Called UPS just to receive rude information "driver didn't have a time to deliver your parcel"!!! Talked to them over the phone today. Being promissed the parcel will be delivered today, then received phone call from UPS from some other person saying parcel will be not delivered today but tomorrow!

NEVER DEAL WITH THEM IF YOU WANT COURIER SERVICE!!! They do everything not to deliver the parcel and all the time every single person is keep lying saying it will be delivered!!!

AVOID AT ALL COSTS THOSE COWBOYS!!! 👎👎👎They are using nightmare courier company UPS who does not have any idea where is my parcel now... Totally lack of communications since the very beginning... Sennheiser never send me any tracking number so I had to call them after 9 days since dispatched to find out tracking number...
Parcel 1ZW840276850636925.
I've contacted UPS to ask where is my parcel just to be find out the driver dropped off at some MJ Food&Wine store without even indicate on calling card that will try to deliver again... I've never ask to drop off my parcel far away from my delivery address!!!
Asked over the phone for redelivery, they set for tomorrow. Suddenly this afternoon I've received phone call from UPS the driver probably will be to busy and not have time to collect from MJ Food&Wine store to make redelivery, they suggested I can pickup from this store by my self. I've went then to MJ Food&Wine store just to find out my parcel its not there!!! 👎Called again UPS. The only thing what they offer me was claiming a file sending a link to my email address. Clicked the link typed UPS parcel tracking number clicked submit and guess WHAT??? Right after that alert appears "We cannot do it right now, please try again later" Tried multiple times, same results... AVOID THIS COWBOYS AT ALL COSTS!!! They don't have any idea where is your parcel and acting unreasonable, everyone is saying different things like redelivery is already set for tomorrow then no, collect your parcel from store then parcel is not there anyway!!! 👎

I'LL NEVER BUY ANYTHING DIRECT FROM SENNHEISER... TIME AND MONEY WAISTERS!!! 👎👎👎

Deserves 0 star for poor customer service, absolutely terrible communication and shipping updates. Delivery from Germany taking over 2 weeks with no proper replies for my questions, just cookie cutter responses.

Really disappointing experience, and I would only buy if there was a really good deal but be ready for a long wait

Tried to return a broken product. They sent me an email with a return label that I have to pay and instructions were in Dutch for some reason.
Never again.

Everything about this company, their website and the way they operate is ridiculously inefficient and frustrating.
Their social media are completely unresponsive, so is the support service on their website.
They clearly don't value their customers at all and don't know what good customer service is..
Which is ridiculous considering the absurd prices of their products..

Also, my order has been placed on backorder since they don't have it on stock, but they're still selling it on their website and pretending they can deliver it to you within 3 days.
If they don't have a product available they should just state it in their website instead of making people pay for it and then telling them they don't know when they'll be able to ship it.

Avoid weeks/months of headache and buy your electronics from a reputable UK company that knows how to treat their customers..

worst company ever

i bought a headphone of 1700 rupees and after a use of 7 months its wire broke. first of all it has such a long wire without any type of guard. the wire is so sensitive . worst company ever truly . nver buy a device from this because it is waste of money.

Momentum True Wireless 2 ordered 7th of April 2021. Still did not get anything. Their so called customer service said that parcel is undeliverable, and they could issue the refund only if they receive that parcel - bloody joke. Tracking number sent to me 30th of April ( 23 days after purchase ) says that item is being returned to Sennheiser. Same day I received email from some person from Marlow saying that they have my parcel asking if I still wish to receive it or I prefer the refund. I chose the headphones. This person also asked me to confirm my address and mobile number, which were both correct, so I confirmed that. Since then silence again.
I would give them ZERO star rating but unfortunately there's no such an option.
AVOID THIS STORE AND THEIR CUSTOMER SERVICE AT ALL COST, CUSTOMERS MEAN NOTHING TO THEM
Update: Headphones delivered 6th of May (29 days after purchase)lol. At least headphones sounds great

I sent my wireless mic kit for repair as it stopped working after a year of use. It was sent back to me still broken and very poorly packaged, not wrapped up and bashing around in an oversize box. Customer services passed me around until I wasn’t even sure it was genuinely Sennheiser. Bunch of cowboys. I’m still trying to get a replacement.

Ordered a pair of headphones, where it states a dispatch email should be sent out within 2 days. It's been 5 days and still no email. Plus, it states in their website "free returns within 60 days of purchase" good, right? Well there's also a disclaimer that products could take over 7 weeks to ship... That seems a little scammy to me, as if it does finally arrive after 7 weeks, and there's a fault- guess what? You have to pay to send it back for repairs! Sweet!

Two weeks since I ordered, still not dispatched, support has no idea when it will be. Terribly managed store, DO NOT BUY.

Edit: A full 37 days after ordering I finally received a refund. Don't put yourself through the hassle of ordering something from here and having to deal with their useless customer service. Communication was awful throughout, with customer service representatives several times trying to fob me off by saying "it's best to just wait", as if that is in any way reasonable for an item that had been ordered over a month ago (delivery promise was 1-3 days!).

Received a pair of earbuds from my husband as part of a Christmas gift but they started cutting out on one side after 2 months that cost nearly £200 but we are now told they are only covered under a guarantee for 30 days sad and laughable

I don't see what the problem these other reviewers have!

I ordered the Momentum 2 TWS Earbuds. I noticed the delivery notice on their website said 'delivery could take up to 7 weeks due to Brexit' I got in touch with them to say this could be a problem because I'm moving - I ordered them on Friday 5th March, I received them on Tuesday 9th March, and they were delivered from Germany! That is an absolutely fantastic service in anyone's language.

As for the buds themselves... They are a bit fussy with connectivity between devices but the sound more than makes up for this..

Very happy

The worst delivery service never saw same as their customers service it a shame a company with this kind of reputation should have been ready after year of covid . They use it has excuse for their poor service 4 weeks I ordered still nothing '' in prices '' that mean? But they were ready for that kind of lying.. you cannot cancel before receiving, how convenient they do that because they know... China are better services when whi cannot get China I be myself close my website...shame

Having paid £2500 for a Sennheiser Ambeo soundbar, the Sennheiser brand itself is at risk of losing ALL respect and credibility owing to the total chaos of their direct sales website. They are currently telling me that they "don't know where it is".

This kind of shameless failure is causing serious reputational damage to Sennheiser, and frankly it leaves a bitter taste. Sack Digital River and find a competent front end sales.

I ask you, how is this even possible in 2021? Absolutely shocking!

I wish there was 'minus' star option in Trustpilot.

On the 13th of Feburary, I purchased Momentum 3 Wireless through their website. Four days later, I received a tracking number from Sennheiser Digital River that directed me to UPS's tracking website. I noticed that the timeline does not make sense. On the 17th, it was dispatched, but then it showed that it was returned to the sender. It just did not make sense at all. On the 18th of February, the tracking page said that my item is in the transit. Now, how is it even possible for an item to be in transit but also at the same time, returned to the sender? I initially reached out to UPS, and they confirmed that the item is returned, but they wouldn't mention anything about the faulty timeline.

Today on the 23rd of Feb, I reached out to the Sennheiser customer service. The lady on the phone said that the item is 'in transit' to be returned to the Sennheiser. I told her what UPS told me - the item is already with the sender - then she puts me up on hold for a couple of minutes and says, we are not sure if the item is in the warehouse. This does not make sense as companies with the warehouse would definitely scan the items as soon as they arrive or to be processed. When I told her then I would just cancel my order and get the refund, she said that I do not even have to cancel the order as it was going to be refunded anyways when the item comes back to them. She added that Sennheiser does not even know why the items are begin returned by the UPS. Finally, she said that it will take 3 to 4 days for the 'investigation' if the item is in the warehouse.

What I see from this is very clear. Sennheiser, as a headphones manufacturer, is an amazing company. However, they totally abandon the responsibility for handling every aspect of the consumer experience. They contract DigitalRiver to have all the retail process, and it is somewhat like, oh we made the product and it is your job now to be a retailer. This is an absolutely irresponsible act and harms the reputation that Sennheiser built over the years.

Customer service and communication, on the other hand, is a total tragedy. DigitalRiver does not simply answer the emails and does not update you on what is happening with your order. I feel like I do not even have to stress part as 'let us investigate if the item is in the warehouse, and we will tell you in three days' explains it all.

I would like to end this complaint by first, I would never buy a Sennheiser product, as this proves that they are just the manufacturer of headphones and not the company that cares about all customer experience. Therefore, I have no interest in buying their product.

Second, UPS and DigitalRiver are the total failures regarding customer service and reliability. Sennheiser must think that choosing unreliable partners directly leads them to be unreliable manufacturer. You will end up spending quite a sum of money and hear nothing from them.

Purchased a pair of Sennheiser neckband wireless headphones via john lewis less than a year ago. They stopped working properly but under 2 year warranty I was told to send them to Sennheiser (at my own cost) for repair/replacement. I received an email from them, not mentioning repair, but advising that my model is discontinued and to choose another pair from their website as replacement. However, I had a limited budget and could not choose any that have to come from a dealer. As this has greatly restricted my options I have had to choose a cheaper pair that are nothing like my original purchase...more annoyingly, they are still advertising on their site a pair the same as the ones I originally bought but as these have 'contact a dealer' to get them I cant get them as a replacement. All in all, not great service for a product still under warranty and less than a year old.