We’ve used Ben twice now, and both times he has been fabulous. Ben is all that you’d want from an estate agent, not pushy, felt like his pricing was honest, and communication exemplary. The whole pro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We’ve used Ben twice now, and both times he has been fabulous. Ben is all that you’d want from an estate agent, not pushy, felt like his pricing was honest, and communication exemplary. The whole pro... See more
Company replied
We used Ben & his team to sell out property, opting for a 'open house' as recommended by him yo engage high interest. We couldn't have asked for more. Ben was always on hand to answer any questions &... See more
Company replied
I sold my property back in April 24 through Ben after experiencing his honest and straight approach previously, when buying the same property. After my partner had died, I wanted someone who I could... See more
Ben was professional at all times going above and beyond to get the sale to the finish line.
As one of the longest established Estate Agents in the local area, Osborn Frankling has been at the forefront of property marketing in Steyning, Upper Beeding, and surrounding villages, Shoreham, Worthing, Lancing and the surrounding coastal areas since 1968.
39 high street, bn44 3ye, steyning, United Kingdom
Ben was professional at all times going above and beyond to get the sale to the finish line.
Amazing service..Ben made selling our parents property as stress free and straightforward as he could..would definitely recommend his services to anyone wanting to sell their property..a massive thankyou
We’ve used Ben twice now, and both times he has been fabulous. Ben is all that you’d want from an estate agent, not pushy, felt like his pricing was honest, and communication exemplary.
The whole process was smooth from start to finish and if we were staying local I wouldn’t hesitate to use Osborn Frankling in the future. If you’re considering who to use to sell your home, look no further!

Reply from Osborn Frankling Estate Agents
I would highly recommend Ben and his team , working independently he takes pride in what he does and it works!
Always answers the phone , updates emails regularly, lets you know what’s happening, I sold my house in Steyning within 2 weeks and it took two months to complete!
Great communication from time to time to let me know how the sale was progressing.
Sound advice on conveyancers to contact.
Personable staff.
I sold my property back in April 24 through Ben after experiencing his honest and straight approach previously, when buying the same property. After my partner had died, I wanted someone who I could trust, having dealt with Ben I went through him. Both Ben and Janet made what was an emotional and tender time much easier to deal with, being supportive, keeping me up to date, and being able to chat about the process when things got a little stressful.
I also liked that he was an independent agent.
Thankyou both for your care and attention.
My experience with Osborn Frankling was absolutely fantastic from start to finish. Ben was so easy to talk to and made what is a stressful process much easier. He is realistic and honest and he really went above and beyond with his customer service. The WhatsApp group made communication really easy and e-mails were always responded to really quickly.
I switched to Ben after unfortunately not having much luck with another agent and I am so glad I did. Ben works really hard and this was truly evident in the effort he put in to the sale progression. This is also true of Janet who also was wonderful in the process. I must also mention Ella who is also so lovely and easy to talk to. As an office it’s welcoming to walk in to and I felt like a valued customer. I highly recommend Ben and his team at Osborn Frankling, the experience was truly excellent from valuation to completion.
Ben made the experience of buying a house through Osborn Frankling relatively painless. He was always on hand to communicate and keep the process running as smoothly as possible in the face of some challenging circumstances caused by external forces. Would recommend.
Ben, Ella, Jan & team were brilliant, on the case the whole way through the process and made it all very easy and stress free. Would highly recommend.
Excellent from start to finish, professional and friendly and made the process of buying my first property easy and enjoyable. Ben was there for me to answer any questions I had and would highly recommend him. Thanks again.
We recently used Osborn Franklings for both a sale and a purchase and they were brilliant. I would definitely recommend them. All the staff were there to help with whatever we needed. They went above and beyond for us.

Reply from Osborn Frankling Estate Agents
We chose to sell our house through Osborn Frankling Estate Agents in Steyning after a bad experience with one of the local corporate agents who overvalued our house and promised us the earth.
Ben was honest and open from the start and throughout our sale kept us regularly updated on progress and worked hard towards the end to push all parties in the chain to completion.
We were unsure about using an agent outside of the area we lived in but as most buyers use online services to search for properties found this was not an issue and had viewings booked as soon as we went live.
We would highly recommend Osborn Frankling and would be happy to use their services again.
Ben was amazing from start to finish and went above and beyond of what was expected. I wouldn’t have been able to do this process without him. Really friendly and prompt to answer any questions I had. Excellent communication throughout and kept me informed. I would highly recommend using Ben to sell your house. Really want to thank Ben for giving me all the advice and guidance I needed to make the process smooth and stress free! I will definitely be recommending him to anyone I know and will hopefully use him again in the future. Thank you Ben

Reply from Osborn Frankling Estate Agents
A great experience of purchasing with Osborn Frankling. Always friendly and helpful and a proactive 'get things done' attitude was much appreciated. Would recommend and use again

Reply from Osborn Frankling Estate Agents
We decided to sell our house through Osborn Frankling Estate Agents in Steyning High Street after considering all other estate agents in the High Street. We received the most friendly and engaging reception in Osborn Frankling Estate agents with immediate response and this is why we chose them. This decision on first impression proved correct from the outset. We were offered competitive rates and Ben, the proprietor, provided us with a first class service. Ben and his team were proactive in all aspects of the arduous process of selling and were extremely efficient in arranging an Open Viewing day and following up with a list of interested parties. We felt comfortable with seeking Ben’s advice in matters such as choosing solicitors, removal companies and dealing with prospective buyers. We achieved our aim with Ben Frankling and sold within 3 months.
We would highly recommend Osborn Frankling and would be happy to use their services again.

Reply from Osborn Frankling Estate Agents
Ben and his team of Janet & Ella provided a personal and professional service selling our house.
They were very enthusiastic about the sale of our property from the start of the process to the end. We had a number of hiccups along the way and the communication was always professional whether it was bad or good news.
Towards the end of the process Ben was very focused on getting the sale over the line. He regularly chased other people in the chain, their agents and solicitors, and communicated updates to us.
We have no hesitation in recommending Osborn Frankling as a very good local estate agent.

Reply from Osborn Frankling Estate Agents
Couldn’t rate the service better. Excellent attention to detail and complete commitment in helping me to sell my property and buy the new one. First class service.

Reply from Osborn Frankling Estate Agents
Ben and the team were amazing when we bought our house. So helpful and happy to answer any queries we had as first time buyers. I 100% recommend Osborn Frankling and would use again in the future if we were to move!

Reply from Osborn Frankling Estate Agents
Ben and the team were excellent and really helped us get the property sold.
They answered our questions and supported us all the way

Reply from Osborn Frankling Estate Agents
We used Ben & his team to sell out property, opting for a 'open house' as recommended by him yo engage high interest. We couldn't have asked for more. Ben was always on hand to answer any questions & we completed on purpose chosen. Can't recommend Osborn Frankling highly enough.

Reply from Osborn Frankling Estate Agents
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.