Selections Reviews 

1,225
TrustScore 4 out of 5

4.1

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Rated 2 out of 5 stars

Houseplant water irrigation kits for holidays - do not work! Various bottles purchased to find a good fit. Water distributes quickly when tested in a glass/vase. But when inserted into soil, water doe... See more

Rated 5 out of 5 stars

Had an issue with one of bird feeders. Replacement sent promptly along with prepaid shipping label to return the damaged one. Thank you Dawn 😊 The feeders certainly have fooled the squirrels thus f... See more

Rated 5 out of 5 stars

An order was placed and delivered on time; delighted with the item. Already nothing less than five stars. But then we were faced with an interesting and unexpected technical glitch, which was not only... See more

Rated 2 out of 5 stars

Repeat customer. Products ordered have been good and as described. Sadly recent order was a few days late on advised delivery via their poor courier Yodel. When I contacted customer service there wa... See more

Company details

  1. Garden Center

Written by the company

A wide range of essential products for the home and garden, helping you to make the most of your outdoor space.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.1

All reviews

(1,225)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service wow factor!

I ordered from this company and everything went exactly the way it was meant to, I called to make an enquiry and order and I am amazed that the person on the other side of the phone Dawn had the best customer service I have had, she was human, happy, full of life and a real credit to the company, a secret weapon in customer service. Call ended with everything I had queries about answered, items ordered and a great conversation. Will definitely order again just for that great customer service!

21 January 2021
Unprompted review
Rated 4 out of 5 stars

I have been buying from Garden…

I have been buying from Garden Selections for many years and have always been satified with the service received. They offer great products at competitive prices, even cheaper when on promotion.
Anything from garden furniture to wildlife products, Selections is the first place I check out.

18 August 2019
Unprompted review
Rated 5 out of 5 stars

Great products, Great Service

Have bought numerous products from selections.com, most recently an amazing Bell Tent. Always been very happy with my purchases and the great service they offer. Highly recommend...

11 July 2019
Unprompted review
Rated 5 out of 5 stars

Good service

I recently purchased a new cordless hedge trimmer from Selections. They responded promptly to a question I had about the product and my order arrived on time and was well packaged. Will use them again.

11 July 2019
Unprompted review
Rated 5 out of 5 stars

Good Online shop

Very pleased with my new topiary balls. Arrived nicely packaged and just in time to enjoy them in this weather. Great place to go for my garden ornaments.

10 July 2019
Unprompted review
Rated 1 out of 5 stars

Poor customer services on damaged goods

Item purchased from Garden Selections via Amazon Marketplace. The item arrived damaged (crushed) so I repackaged the item and contacted them. Although they were quick to respond, they demanded photographic evidence before taking the matter further. Why, am I making this up?
The company does not seem to understand the laws about Distance Selling Regulations and the Consumer Rights Act when supplying faulty products. How hard is it to arrange for the damaged item to be picked up without quibbling about evidence?

9 July 2019
Unprompted review
Selections logo

Reply from Selections

Dear Andrew, we are very disappointed to receive your response. We are very conscious of our legal responsibilities regarding the Distance Selling Regulations and the Consumer Rights Act and work closely with Trading Standards to ensure that we adhere to these and many other guidelines that are relevant to ecommerce retailers. We also take our responsibilities towards customers very seriously and work extremely hard to exceed customer service expectations.

In this case, we did as you say, respond quickly and asked for a photograph of the damage that your parcel had sustained. Having read all the correspondence, I can say that the team were polite and professional and adhered to company policy which outlines that evidence must be requested so that appropriate action can be taken promptly. This is in no way a reflection on you and absolutely no thought was given to the possibility of lies being told or this being a false complaint. The team simply wanted to resolve the issue for you as quickly as possible.

Firstly, we like to try and minimise customer inconvenience and if we can see the item is very badly damaged, will advise disposal to avoid the customer having to go to the effort of returning the goods. Secondly, with photographic evidence, we can immediately authorise a replacement without having to wait for the goods to be returned. So the customer can be in receipt of perfect replacement goods within 24 hours. Thirdly, the couriers require photographic evidence of any reported damage to the goods and packaging, within 3 working days of receipt. Therefore we cannot wait until the item is returned to us or the deadline will be missed and damage claim denied.

We usually find that the provision of photograph damage evidence works well for customers as it helps to resolve any issue very quickly without incurring time delays and inconvenience. We are very sorry to hear that the policy has caused offence on this occasion but hope this explanation helps to clarify our actions and that we can now resolve the issue for you promptly.

Kind regards, Garden Selections

Rated 5 out of 5 stars

Great service delivered quicker than…

Great service delivered quicker than expected, communication a big plus confirmations and tracking provided to give all the details needed for a hassle free online purchase. All received and in use, really pleased with my lovely silhouette solar animal
Thank you

18 June 2019
Unprompted review
Rated 1 out of 5 stars

Not good comms or return provision

29 July 2018
Unprompted review
Selections logo

Reply from Selections

Dear Robin, we are sorry to hear that you are not happy with our returns policy. If you could kindly contact us via sales@selections.com, we will do our best to help. Kind regards, Garden Selections

Rated 1 out of 5 stars

I bought a garden arch from this…

I bought a garden arch from this company via Amazon for a Christmas present. When I opened it in June I found a bag of screws were missing. I asked them if the screws could be replaced or even if they told me the size (not shown on instruction diagram) I would buy them myself. I received a reply saying because it was bought 7 months ago it was my responsibility to check the box when it arrived and therefore my fault.Of course I always open somebody's present on the door step and erect a garden arch as the delivery driver waits patiently for me to complete the job just to make sure a bag of cheap screws are not missing. Pathetic.The funny thing is I contacted the manufacturer and they promised to send me some the next day without any problems!

3 July 2018
Unprompted review

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