Selco Builders Warehouse Reviews 

1,612
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, product knowledge, and friendly attitude, noting that employees regularly go above and beyond to provide outstanding support during every single visit. Local people truly appreciate the smooth transactions and the reliable, helpful assistance received when shopping for various building materials. However, some customers also noted problems with delayed deliveries and occasional stock availability issues. Consumers experienced frustrating instances where scheduled deliveries did not arrive on time or required items were unexpectedly missing, causing significant inconvenience when trying to complete ongoing construction projects.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently helpful, friendly, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting punctual drop-offs and... See more

Service

Reviewers mention positive feedback about service, frequently highlighting helpful staff members who go above... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently helpful,... See more

Product

Consumers find product experiences to be mixed regarding the quality and availability of building materials.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent customer service from Jessee at Selco Croydon. He was the salesperson who helped me with my acoustic panels, which arrived much earlier than expected and were delivered efficiently. Unfortun... See more

Rated 5 out of 5 stars

Pretty impressed with Selco aftercare services. We bought patio doors over 5 years ago that developed a significant fault that meant the door always had a big gap at the top when closed. Given that... See more

Rated 5 out of 5 stars

I've never been to Selco before, the company was recommended by my builder. The customer service I received from Tess, Matt and Dee at Elland Road was brilliant. Nothing was too much trouble for them.... See more

Rated 5 out of 5 stars

Have used Selco for a while now, and they always provide good service. Vimla especially always goes beyond in assisting with orders, and booking prompt delivery. She has a warm friendly nature, and is... See more


Company details

  1. Building Materials Market
  2. Aggregate Supplier
  3. Building Materials Store
  4. Lumber Store
  5. Plumbing Supply Store
  6. Tool Store

Written by the company

At Selco Builders Warehouse, we’ve got stacks of stock from top trusted brands, all at exclusive, low trade prices. If you’ve been looking for building materials and timber supplies for your latest project, we’ve got it at Selco. Our branches are open 7 days a week, with all the products you’d expect from your local builders’ merchant or timber merchant. Whether you’re a builder, carpenter, electrician, plumber, decorator, landscaper or business of any kind, you’re in good hands - we’ve been serving the tradespeople of the nation since 1895 and have grown our network to 75 branches and counting. As well as thousands of products lining our shelves, we’ve got a free Click & Collect service so you can pick up your goods at a time that suits you, or you can have them sent straight to site with our free Click & Deliver service. In each of our branches you’ll find a range of trade services designed to make your job easier, including paint mixing, brick matching, sheet material cutting and free kitchen designing – we’ve even got in-branch cafes for you to grab a builder’s brew and a bacon sandwich before the day ahead. And don’t forget about our Special Orders service – if we don’t currently stock a product you’re looking for, we can usually source it for you. Our friendly team are always on hand to help you with anything you need to make your visit a positive one! So, pop into your local branch and speak to one of our colleagues about signing up for a Trade Card today or apply for one online through our website. Selco, it’s where the Trade go!


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(1,612)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shocking website cant order from local store

Shocking website cant order from local store ..never met such a shambles - from log in to ordering - store says in stock deliver 2 days , website out of stock and doesnt list local store. So many builders merchants in Chelmsford and spending 2K but not here - need to sort their act out ..oh and their website...AVOID

10 August 2026
Unprompted review
Selco Builders Warehouse logo

Reply from Selco Builders Warehouse

Hi Steve, we're sorry that you have had a poor experience. We have messaged you asking for further details. It it very unusual for customers to have an issue with our website so we really would like to understand your issue so we can see what went wrong for you. Hoping that we can sort this for you...

Rated 5 out of 5 stars

I’m buying building materials from 8…

I’m buying building materials from 8 years never had any problems prices are competitive with other builders and timed delivery, lorries with cranes to reach at nearest place near site. Staff is always helpful and friendly

7 August 2026
Unprompted review
Rated 5 out of 5 stars

New customer with very little DIY…

As a new customer with very little DIY knowledge or experience I visited the store twice in two days and on both occasions the staff that served me could not have been more helpful to assist me in finding the correct items I needed. The order was delivered the next morning in perfect condition with all items that were expected. The delivery driver gave notice of arrival via text and was very careful and helpful with delivering the items where required. Would definitely reccomend.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Well what can I say ….

Well what can I say ….
Absolutely proper first class service from star to finish….
Walked in got a lovely warm welcome from a lady named Lorraine (Lolly)
Nothing was to much trouble and so so very helpful right through to completing my order
I have ordered on line before but got to say you just can’t beat face to face good old fashioned service
And the delivery driver also was so very helpful on delivery
Thank you
Steve Baxter

6 August 2026
Unprompted review
Rated 5 out of 5 stars

PS carpentry and joinery

Brilliant all round service from the staff on the phone to the delivery driver which was Nick very efficient as it was an awkward pace to get into no messing about in and out job done thank you very much

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I justed wanted to say that the Catford…

I justed wanted to say that the Catford brance Selco went above and beyond to help me secure my order on the day I really needed it. Even though the items were not in there store. Elliot rang around to get them from another store and and made sure the delivery would get to me in time. Thank you Catford Selco and their top employer Elliot

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Selco , Isleworth so helpful

Selco are sos so helpful . I went to their Isleworth store for people’s and ballast .
As I cannot lift due to disability , the agent called Josh Alex to come and help
Me . He was brilliant , courteous, and kind .
He even put the goods in my car . Absolutely marvellous .

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Problem fixed without fuss

I had a small problem with bags of Cotswold Stone. The 2nd bag was contaminated with tarmac. I had a little grumble and Eileen organised a replacement second bag. Very well handled.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the Peterborough…

Excellent service from the Peterborough branch. Nick, the delivery driver, was friendly, professional, and delivered everything with care. The whole team were helpful and gave me all the information I needed. The products arrived in perfect condition, and I’m very happy with the service. I will definitely use Selco again in the future. Thank you all

25 July 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue that my bath from Selco…

I had an issue that my bath from Selco , it had been delivered, installed and tiled before the film was removed to discover that the bath had two significant cracks in it.
I raised my concerns with the plumber and Selco and Selco immediately offered a replacement bath, but needed the other bath returned, the plumber said he would charge me £250 to remove the damaged bath and £250 to reinstall the new bath, so another £500! The plumber suggested it would be more cost effective to repair in situ, I used a company called bath glaze and as a goodwill gesture Selco picked up the bill for the repair, really going the extra mile to positively resolve a difficult situation.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

Very poor online service put order in all available then message me day before delivery not available , nothing offered in exchange unless I want to pay additional £200 +
First time using them never again

22 July 2026
Unprompted review
Rated 2 out of 5 stars

Delivery not the best

Great price and good front of house service
Order a delivery am ,got a message the day before ,all sorted
Move Labour to sort. Then got a message after delivery slot time saying a problem has occurred
So Labour standing around waiting
Costly money for no work
This is happening a lot with selco
Poor transport management and a lack of understanding
Go else and pay more Get a delivery slot that’s works for you
As this cost us a lot of money to stand around

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Help

We are always quick to complain so I felt it important to say thank you for the service and help today. My father was picking some bits and pieces up from the Dudley Branch. Without going into detail he was struggling to find some items and struggling physically. One of the employees, Jez basically spotted my father, dropped what he was doing and helped him find all the bits he was after. This also involved getting steps from elsewhere and searching other cages etc as some of the items had got misplaced. Seeing that my father was struggling physically he moved all the items to and through the till and then out to the car and helped load. Great service from a real friendly member of staff in this day and age when its easy to turn away and pretend you didnt see someone struggling. Thank you Jez at Dudley Branch your help today made an huge difference.

17 July 2026
Unprompted review
Rated 3 out of 5 stars

HANDY ANDY SOUTHERN

Im a sole trader, handy person.
Im going to be blunt and honest.
So I've used selco in the past, unfortunately they don't always meet my needs, out of stock is the most common. I can't afford to waste my time going around builders merchants to find what im after, also, why do we pay more for items down south? Having said that, the products I have bought have been of a good quality and at reasonable price. I would like to stick with 1 supplier but price will always be a factor in any building work. So my recommendation would be, price checks on other merchants and try not to run out of materials. Thanks HANDY ANDY

8 July 2026
Unprompted review

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