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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and beautiful design, often highlighting the jewelry as stunning and well-made. Many consumers appreciate the straightforward ordering process, reasonable prices, and the overall value for money. The delivery service is frequently described as quick and efficient, with many items arriving swiftly and well-packaged. However, some customers also noted occasional discrepancies between the product images online and the actual items received, particularly regarding color and bead size. A few people experienced issues with product durability, with some items breaking or falling apart after a short period. There were also isolated instances of delayed deliveries, even when expedited shipping was paid for, and some reviewers expressed disappointment with the perceived quality or materials of certain products.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers express delight with their... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the speed and efficiency of... See more

Service

Users describe positive interactions with service. Many customers praise the great and efficient service,... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight an easy order system and... See more

Based on these reviews

Rated 4 out of 5 stars

I absolutely love this bracelet. My reason for giving 4 stars and not 5 is that the colour did not match that on the website (the stones were more grey and didn't have the bluish tinge). Having said t... See more

Rated 5 out of 5 stars

As a repeat customer I know that Sehaya can be counted on to provide not only great quality jewellry but great quality customer service too. Their earrings are simply stunning, their delivery really... See more

Rated 5 out of 5 stars

I was looking for something different as a present and came across just the right earrings. The ordering was straightforward, the price very reasonable and delivery was quick. In real life, the earrin... See more

Company replied

Rated 5 out of 5 stars

Totally awesome customer service! Bought an anniversary present for my partner which was delayed by delivery issues (Nothing to do with Seller) Kept going despite difficulties until we got the... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

We are a UK based company of handmade jewellery with natural stones and gems


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

492 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely earrings!

The earrings were bought as a gift for my sister and she loved them. They are very good quality and I can recommend them.

31 March 2026
Rated 1 out of 5 stars

Misleading website photography and angles

The item quality is not great, It has a homemade , not premium finish and the pictures on the website don't reflect the item I received. Feels like resin not stone. Very disappointing, Not suitable as a gift - I will be returning.

28 March 2026
Rated 4 out of 5 stars

I absolutely love this bracelet

I absolutely love this bracelet. My reason for giving 4 stars and not 5 is that the colour did not match that on the website (the stones were more grey and didn't have the bluish tinge). Having said that, after my inital disappointment I grew to love this item within a few hours! The service was great.

27 March 2026
Rated 5 out of 5 stars

Just what I wanted

A very robust, yet artistic piece, which fulfils my wishes and requirements perfectly at this point in time.
Very happy with the earlier than scheduled delivery time also. Top marks all round.

11 March 2026
Rated 5 out of 5 stars

Quality Counts

As a repeat customer I know that Sehaya can be counted on to provide not only great quality jewellry but great quality customer service too.
Their earrings are simply stunning, their delivery really quick and if things aren't perfect for you their returns policy can't be faulted. I won't hesitate about buying jewellry from Sehaya again.

3 February 2026

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